2023-2025 Honda Civic Front Damper Noise While Turning

American Honda Motor Co., Inc. (AHM) has initiated an investigation into customer complaints regarding front damper noise while turning in certain 2023-2025 Honda Civic 2.0L Sport vehicles. This proactive measure aims to understand the underlying cause of the condition before any repair attempts are made by dealerships. The noise associated with this Honda Civic front damper noise can manifest at any speed.

Why This Investigation Matters

This investigation is crucial for identifying the root cause of the front damper noise. By collecting specific parts from affected vehicles, AHM can conduct thorough analysis to develop an effective and permanent solution. This process helps ensure the long-term reliability and safety of the vehicle's suspension system.

Symptoms of Front Damper Noise

Owners of 2023-2025 Honda Civic 2.0L Sport models may experience a noticeable noise originating from the front dampers, particularly when turning. This Honda Civic front damper noise can occur at various vehicle speeds. It's important to note the specific conditions under which the noise is heard, as this information can be valuable for diagnosis.

Vehicle Qualification Criteria

AHM is specifically interested in collecting parts from vehicles that meet certain criteria to ensure the data collected is relevant to the issue. For a vehicle to qualify for this program, identified internally as DPTS#, it must meet all of the following requirements:

• The vehicle must be a 2.0L Sport trim model only.
• The noise must be isolated to the front damper(s) using specialized diagnostic tools like ChassisEARs.
• The damper(s) must not be leaking.
• The noise must be duplicatable, meaning it can be consistently reproduced, and a short video capturing the noise is required.
• The vehicle must not have been involved in a collision.
• There should be no previous repairs or replacements of the damper or damper components.

Important Information for Owners

If your 2023-2025 Honda Civic 2.0L Sport exhibits the Honda Civic front damper noise while turning, it's important to understand Honda's current approach. AHM is requesting that dealers do not attempt any repairs on qualifying vehicles until parts have been collected for analysis. This ensures that the original, unmodified components are available for investigation.

What to Do If Your Vehicle is Affected

If your 2023-2025 Honda Civic 2.0L Sport meets the qualification criteria for front damper noise while turning, you should contact your authorized Honda dealership. The dealership personnel will then communicate with Honda's Technical Information & Support (TIS) group. They will need to provide specific information, including the model year, model name, the issue (e.g., "front damper noise while turning"), and your VIN.

Additionally, the dealership will need to provide your dealer number, your name, best phone number, current mileage, confirmation that your vehicle meets all six qualifiers, and a video demonstrating the noise. Honda's TIS can be reached via email at [email protected] or by phone at 800-880-1072 (Monday-Friday, 7am-5pm PST).

As a gesture of appreciation for their cooperation in this investigation, dealer personnel who identify and report a qualifying vehicle that is accepted as a candidate for parts collection may receive a VISA gift card from AHM.