2022 Honda Civic Speaker Distortion Information Request

Background on the Speaker Issue

American Honda Motor Co., Inc. (AHM) has initiated an information collection effort for certain 2022 Honda Civic vehicles. This is in response to customer complaints describing the vehicle's "speaker sound distorted or no sound." The primary goal of this initiative, identified as "Request for Info: 2022 Civic Speaker Distortion (ACTION REQUIRED)", is to gather specific vehicle data to better understand the underlying cause of this condition before any repair attempts are made by dealerships or owners.

Symptoms and Affected Trims

Owners of a 2022 Honda Civic may notice their vehicle's audio system producing a "speaker sound distorted or no sound." This issue specifically targets certain trims of the 2022 Honda Civic.

To qualify for this information collection, the vehicle must meet the following criteria:

• The trim must be Si, Touring, or Sport Touring.
• The speaker issue must be consistently duplicable by the dealership.
• There must have been no previous replacement of the speaker assembly.
• No repair attempt for this specific issue should have been made yet.

Important Warnings for Owners and Dealerships

It is crucial to understand that Honda is currently in a data collection phase. Dealerships have been explicitly instructed not to attempt any repairs or replace the speaker assembly if the vehicle qualifies for this information request. The communication states that AHM wishes to collect specific information from the vehicle "prior to you attempting a repair of any kind." Attempting repairs prematurely may hinder Honda's ability to diagnose the root cause of the Honda Civic speaker distortion.

How Owners Can Help and What to Expect

If your 2022 Honda Civic (Si, Touring, or Sport Touring trim) is experiencing "speaker sound distorted or no sound" and meets the other qualifying conditions, you should contact your Honda dealership. The dealership will then reach out to Honda's Technical Information & Support (TIS) team to provide specific details about your vehicle.

Dealership personnel are instructed to email TIS at [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will then contact the dealership to record certain vehicle information and provide further instructions.

When contacting your dealer, be prepared to provide information that will be relayed to Honda, including:

For the E-mail Title:

• Your vehicle's Model Year (e.g. 2020)
• Your vehicle's Model Name (e.g. Accord)
• A description of the Issue (e.g. Brake Judder) – in this case, "speaker sound distorted or no sound"
• Your Vehicle Identification Number (VIN)

For the E-mail Body:

• The Dealer Number
• Your Name
• Your Best Phone Number to reach you
• Your vehicle's Current Mileage
• A DPTS# (if applicable)

This detailed information will assist Honda's Technical Information & Support team in their investigation into the Honda Civic speaker distortion issue, helping them understand the condition before developing a potential solution.

Source: NHTSA ID 10229683.