2021-2024 Audi Q7/SQ7 Door Noise TSB 2071702/1

Symptoms

Owners of 2021-2024 Audi Q7 and SQ7 vehicles may experience a distinct Audi Q7 door noise when opening or closing the front door. This noise is typically described as a 'ticking', 'popping', 'snapping', or 'clicking' sound. Workshop findings confirm that this noise is easily replicable, making it straightforward for technicians to diagnose.

Technical Background

Audi has investigated this specific Audi Q7 door noise issue, noting that various components such as door check rods, door hinges, door latches, and even entire door shells have been replaced in some cases without resolving the problem. Extensive testing on returned door shells has not revealed any structural shortcomings or a definitive technical root cause. As of the TSB's publication, no changes have been made to the production process, and a root cause has not been identified.

Diagnosis and Trigger Conditions

To properly diagnose the Audi Q7 door noise, technicians are instructed to first verify that the customer's complaint matches the specific nature of the noises under investigation. Audi provides a companion video and audio file (accessible via QR code or direct link: https://audi-external.kzoplatform.com/player/medium/2593843036664370353) that depicts the characteristic sounds. If the noises in the vehicle are consistent with the example, the technician proceeds with the adjustment steps.

Repair Procedure Summary

The repair procedure outlined in TSB 2071702/1 focuses on inspecting and adjusting the torque of the door arrester and door hinge bolts. This process involves several key steps:

1. Door Arrester Bolt Inspection and Adjustment: The technician first checks the door arrester bolts (as depicted in Figure 2 of the TSB) to ensure they are torqued to the specified 8 Nm. If the current torque is different, it is documented, and the bolts are then tightened to 8 Nm. The noise is rechecked. If the bolts were already at 8 Nm, they are then tightened to 10 Nm, and the noise is rechecked. Any changes in the noise are documented with audio/video recordings, which are then submitted to a Technical Assistance Center (TAC) contact.

2. Door Hinge Bolt Inspection and Adjustment: Next, the door hinge bolts that connect to the upper and lower door hinges (illustrated in Figure 3 of the TSB) are inspected. These bolts should be torqued to 50 Nm. If not, the current torque is documented. The upper door hinge bolt is tightened to 50 Nm, and the noise is rechecked. If no change occurs, the lower door hinge bolt is then tightened to 50 Nm. If the bolts were already at 50 Nm, they are then tightened to 55 Nm, one at a time, with noise rechecks after each adjustment. Similar to the arrester bolts, any changes are documented with audio/video and submitted to TAC.

If, after these inspections and adjustments, the Audi Q7 door noise persists, the findings are reported to TAC for further instructions.

Warranty Information

This service is covered under warranty for vehicles up to 48 months or 50,000 miles. For Audi Certified Pre-Owned (CPO) vehicles, the G10 claim type applies, requiring owner verification. The Service Number associated with this bulletin is 5751, and the Damage Code is 0020. The specific labor operation for inspecting, adjusting, and documenting the front door is 5751 0199, with an allocated time unit of 50 TU. Diagnostic time and road tests before and after the service are not allocated additional time units.

Important Warnings

It is important to note that if your vehicle is outside of its applicable warranty period, this Technical Service Bulletin is for informational purposes only. Warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty.

What Owners Should Do

If you are experiencing a 'ticking', 'popping', 'snapping', or 'clicking' noise from your Audi Q7 or SQ7 door, it is recommended to schedule an appointment with an authorized Audi service center. Inform them about the specific Audi Q7 door noise and mention Technical Service Bulletin 2071702/1. The technicians will perform the outlined diagnostic and adjustment procedures to address the issue.

Source: NHTSA ID: 10244499