2021 Audi Q7 Tire Wear TSB 2048563/3

Symptoms

Owners of 2017-2021 Audi Q7 vehicles equipped with Goodyear Eagle 285/45 R20 All Season tires may notice abnormal wear on the outer edges of their tires. This issue can occur even when tire pressure and alignment are within specifications, leading to concerns about the tire's longevity and performance. This specific Audi Q7 tire wear is the primary concern addressed by this bulletin.

Technical Background

Audi Technical Service Bulletin 44 20 74 2048563/3, issued on March 6, 2020, supersedes TSB Group 44 number 17-67 dated October 24, 2017. The bulletin explains that high ambient temperatures in connection with driving on rough roads can lead to increased wear specifically on the outer edges of the affected tires. This wear pattern is characterized by an irregularity on both the outer and inner sides of the tire, as visually represented in Figure 1 of the bulletin. For this particular type of concern, the tire must be replaced.

Diagnosis and Trigger Conditions

To determine if your vehicle's tires qualify for replacement under TSB 44 20 74 2048563/3, an authorized Audi technician will perform a detailed inspection. The key conditions for replacement are specific:

• The remaining tread depth must be above 6.5mm (or 8/32nds of an inch).
• The wear pattern on the outer and inner edges of the tire must precisely match the irregular wear shown in Figure 1 of the TSB. This distinctive wear indicates the specific issue. If the wear appears normal, as depicted in Figure 2 of the bulletin, the tires do not qualify for replacement under this TSB.

Repair Procedure Summary

If the tires meet the specified conditions for abnormal wear, the repair involves replacing all four tires. The procedure outlined in TSB 44 20 74 2048563/3 includes the following steps:

1. Replace all four affected Goodyear Eagle 285/45 R20 All Season tires with new Pirelli Scorpion Verde 285/45 R20 112 H XL AOE tires.
2. Upload four pictures of the affected tires to the DOC-IT system for claim validation. Each picture should clearly show the visible marks on the front left (FL), front right (FR), rear left (RL), and rear right (RR) tires.
3. Submit the claim through the Dealer Tire website's Warranty Claim Portal, specifically under the