2022-2025 Audi Q5 Air Conditioner Display Issues TSB

Owners of 2022-2025 Audi Q5, Q5 e quattro, Q5 Sportback, SQ5, and SQ5 Sportback vehicles may encounter issues with their air conditioner console display. Technical Service Bulletin (TSB) 87 25 97 2075688/2, issued by Audi on January 23, 2025, addresses situations where the "temperature is not displayed correctly on the air conditioner console" or the display shows distorted pixels.

This TSB supersedes a previous bulletin, Group 87 number 24-91, dated October 21, 2024. The air conditioner itself remains fully functional despite these display anomalies. The temperature can still be adjusted using the rotary knob, but the visual feedback is compromised.

Symptoms

Vehicle owners may observe that the temperature value on the air conditioner console is either missing entirely or appears with distorted pixels. This means the "Audi Q5 air conditioner display" might show a blank space where the temperature should be, or the numbers might look jumbled. Despite these visual issues, the air conditioning system continues to operate as expected, allowing for normal temperature adjustments.

Diagnosis

Audi workshops can reproduce the complaint by observing the display. The TSB includes example images illustrating a "display with missing temperature value" and a "display with distorted pixels." The underlying cause is identified as tension within the air conditioner operating unit, which creates internal pressure on the LCD panel and leads to the display malfunction.

Repair Procedure Summary

For the "Audi Q5 air conditioner display" issue, technicians should first remove the entire air conditioner operating unit from the vehicle and then unplug it. The same unit is then reinstalled. If the display complaint persists after this reinstallation, it indicates that the air conditioner operating unit is defective and requires replacement. This two-step process helps to confirm if the issue is a temporary glitch or a permanent hardware fault.

When submitting a warranty claim, technicians are instructed to attach clear photos of the complaint to DOC-IT. These photos must include the VIN and date, be in focus, well-lit, and should not contain any personal data such as faces or license plates.

Warranty Information

This Technical Service Bulletin (TSB 87 25 97 2075688/2) provides guidance for repairs. If the vehicle is outside of its warranty period, this bulletin serves as informational guidance only. Warranty claims for this issue are processed under Service Number 8704 and Damage Code 0040. Specific labor operations include 'Control remove and reinstall' (87 04 19 XX) or 'Control replace' (87 04 55 XX), along with potential GFF (01 50 00 60) and battery charging (27 06 89 50) operations. All part and service references are subject to change, and technicians should consult the latest information from Audi's Parts Department and Repair Manuals.

Owner Action

If you own a 2022-2025 Audi Q5, Q5 e quattro, Q5 Sportback, SQ5, or SQ5 Sportback and are experiencing problems with your "Audi Q5 air conditioner display" showing incorrect temperatures or distorted pixels, it is recommended to visit an authorized Audi dealership. They can diagnose the issue using the procedures outlined in TSB 87 25 97 2075688/2 and perform the necessary repair or replacement of the air conditioner operating unit.

NHTSA ID: 11013744