2021-2024 Audi Q5/SQ5 Front Power Window Noises TSB

Symptoms

Owners of certain 2021-2024 Audi Q5, SQ5, and Q5 e quattro models may notice that "The front power windows make noises when they are opened or closed." This sound typically occurs during the operation of the front power windows, indicating an issue with the window mechanism.

Technical Background

According to Audi Technical Service Bulletin 2064585/3, the primary cause of these noises is often contamination and dirt. These foreign particles increase friction within the window's operating components, leading to unpleasant sounds during movement.

Important Warnings

Audi has issued specific instructions for technicians and owners regarding this issue:

• "Do not lubricate the guide rails or the sliding elements!" Applying lubricant to these specific parts will not resolve the issue and could potentially worsen it.
• "Parts replacement does not solve this issue. Claims for replaced parts will be subject to review." This indicates that replacing components like the window regulator is generally not the correct fix for the Audi Q5 front power window noises, as the problem stems from contamination rather than a faulty part.

Repair Procedure Summary

To address the Audi Q5 front power window noises, technicians should follow a detailed cleaning and inspection process:

1. Begin by cleaning the affected window and window slot seals using lukewarm water and a gentle cleanser.
2. If the noise persists after the seals have dried, inspect the window for any visible marks that suggest interference with the electric window regulator components.
3. If interference is suspected, check between the window, the window regulator, and the door wiring harness. This may require removing the inner door trim panel and window slot seal, following the Elsa Repair Manual.
4. Verify that the window guide seal is correctly installed and adjust it if necessary.
5. If noises continue, examine the mechanical parts of the electric window regulator.
6. Clean the sliding surfaces of the window regulator guide rails and the sliding elements with a microfiber cloth or brush and an all-purpose cleaner. The window regulator drivers should be moved up and down to ensure all sliding elements are thoroughly cleaned.
7. Finally, lightly grease only the cable pulleys and cable drums using a brush.

Required Parts and Tools

Technicians will need the following materials to perform the repair:

• All-purpose cleaner: Part number D 00940104 (or equivalent)
• Lithium-grease: Part number G 052150A2 (or equivalent)
• Fasteners, bolts, nuts, and screws as needed, referenced in ETKA/ELSA.

Warranty Information

This repair is covered under Audi's warranty program. The claim type is 110 for vehicles up to 48 months or 50,000 miles. For Certified Pre-Owned (CPO) vehicles, the claim type is G10, and owner verification is required. If the vehicle is outside of warranty, this Technical Service Bulletin (TSB 2064585/3) serves as informational guidance only.

The service number associated with this TSB is 6452, and the damage code is 0020. Applicable labor operations include "Front electric window regulator remove + reinstall" (6452 1950) and "Clean window regulator" (6452 2999).

NHTSA ID: 10239685