2023 Audi e-tron Charging Not Possible TSB

Symptoms

Owners of the 2023 Audi e-tron may experience a critical issue where AC/DC charging is not possible. This directly impacts the ability to charge the vehicle using standard AC or DC charging stations.

Alongside the inability to charge, drivers might see various messages displayed in the instrument cluster. These warnings include "charging system fault" and "vehicle electrical system fault," indicating a problem with the vehicle's charging or electrical systems.

Technical Identifiers

This issue is associated with specific diagnostic and software versions. The diagnostic address relevant to this problem is 00C6. Affected vehicles are typically running software version 0093 or 3119 for the high-voltage charger (DA00C6).

Technical Background and Resolution

The root cause of the "Audi e-tron charging not possible" complaint was identified as an authentication switchover in Audi's backend systems. This means the problem was not a physical defect in the vehicle's hardware but rather an issue with the communication and authentication processes on Audi's server side.

Audi has confirmed that this backend issue has been resolved. The resolution was implemented by week 08/2026 at the latest, ensuring that the underlying cause of the charging problem is no longer active.

Service and Temporary Remedies

For vehicles that previously experienced the "Audi e-tron charging not possible" issue, temporary remedies may have been applied. These temporary fixes often involved activating privacy mode and performing a 12V reset of the high-voltage charger.

Now that the backend issue is resolved, vehicles that received these temporary remedies can be restored to their original settings or the settings preferred by the customer. This ensures full functionality and privacy settings are as desired without impacting charging capabilities.

Important Warnings

Audi explicitly states that replacing parts or attempting repairs will not fix this particular problem. Since the issue was a backend authentication problem, any physical repair or part replacement would be ineffective.

Furthermore, Audi will not honor warranty claims for unjustified work or replacement parts related to this issue. Owners and technicians should be aware that invoicing under warranty for such actions is not permitted.

How to Address the Issue

If your 2023 Audi e-tron is experiencing the "Audi e-tron charging not possible" symptom, it is important to understand that the core issue has been resolved by Audi's backend. If a temporary fix (like privacy mode activation or a 12V reset) was previously applied to your vehicle, you can now have these settings reverted by an authorized Audi service center.

Contact your Audi dealership to discuss restoring your vehicle's settings. Do not authorize any part replacements or repairs related to charging issues without first confirming that it is not related to this specific backend problem.