2021 Audi e-tron Service Action and Update Closure Notice

Audi has released an important communication, identified as CAMPCLOSE_20250905, regarding the closure of various service actions and updates. This notice is directed at dealer personnel to inform them that specific campaigns are concluding, and there are deadlines for submitting claims related to these actions.

This document is particularly relevant for owners of 2021 Audi e-tron and 2021 Audi e-tron Sportback vehicles, as some of the listed actions may have applied to their cars. Understanding this notice helps ensure that any necessary work under these programs has been completed.

What is a Service Action and Update Closure Notice?

A Service Action and Update Closure Notice is a communication from the manufacturer to its dealerships. It signifies the official end of certain service campaigns or software updates. Once a campaign closes, dealers can no longer submit claims for reimbursement for work performed under that specific action after a designated deadline. For owners, this means that if their vehicle required one of these actions, it should have been completed by the closure date.

Key Dates for Owners and Dealers

This particular notice, CAMPCLOSE_20250905, specifies two critical dates:

• Closure Date: The listed service actions and updates officially closed on September 30, 2025.
• Claims Submission Deadline: All outstanding claims for these actions must be submitted in the SAGA system by October 31, 2025. After this date, claims will not be accepted, and no further payments will be made to dealers.

Owners of affected vehicles, such as the 2021 Audi e-tron, should be aware of these dates. If you believe your vehicle was eligible for one of these actions and it has not been performed, it is crucial to contact your Audi dealer before the claims deadline.

Affected Service Actions and Updates

The CAMPCLOSE_20250905 notice details several specific service actions and updates that are now closing. These cover various components and systems within the vehicle. The table below lists the codes, action types, and descriptions as provided in the notice:

Each of these actions addressed specific aspects of vehicle performance, safety, or compliance. For instance:

• 24FG: ECM Software Update – (FED_EMS): This update likely involved improvements or corrections to the Engine Control Module (ECM) software, specifically for Federal Emissions System (FED_EMS) compliance or performance.
• 90P4: Gateway Software Update – (NVLW): This update targeted the vehicle's gateway module software, which manages communication between different control units. NVLW might refer to a specific network or software variant.
• 72K6: Service Package – (NVLW): This indicates a general service package update, potentially bundling multiple software or minor component updates for the NVLW system.
• 80C9: Thermal Management Software Update – (NVLW): This update focused on optimizing the thermal management system's software, crucial for battery and powertrain longevity and efficiency, especially in electric vehicles like the e-tron.
• 9008: MyAudi Software Update: This action provided an update to the MyAudi infotainment system software, enhancing features, connectivity, or user experience.
• 01E8: Owner Manual Insert – Trailer Towing Not Permitted for Plug-in Hybrid: This service action involved providing a physical insert for the owner's manual to clearly state that trailer towing is not permitted for specific plug-in hybrid models, ensuring owners are aware of vehicle limitations.
• 66M2: Trailer Hitch Cross Member Bolts: This action likely involved inspection or replacement of bolts associated with the trailer hitch cross member, addressing a potential structural or safety concern.
• 50F3: Vehicle Emissions Control Information (VECI) Label: This service action pertained to the Vehicle Emissions Control Information (VECI) label, ensuring it was correctly applied or updated for regulatory compliance.

Important Warnings for Dealers and Owners

This closure notice, CAMPCLOSE_20250905, carries critical deadlines that directly impact both Audi dealerships and vehicle owners, particularly regarding the 2021 Audi e-tron service action closure.

• Closure of Actions: All listed service actions and updates officially closed on September 30, 2025. This means that any work performed under these campaigns after this date would typically not be covered.
• Claims Submission Deadline: Dealers must submit all outstanding claims for these actions through the SAGA system by October 31, 2025. Audi explicitly states: "After this date, claims will no longer be accepted in the system and no further payments will be made." This is a hard deadline for dealers to seek reimbursement for work already performed.

For owners of vehicles like the 2021 Audi e-tron, this means that if you believe your vehicle was eligible for any of these specific actions and it has not yet been performed, it is imperative to contact your authorized Audi dealer immediately. While the actions themselves closed on September 30, 2025, contacting your dealer before the claims submission deadline of October 31, 2025, may still allow for the work to be processed, depending on the dealer's internal procedures and the specific circumstances. It is crucial to act promptly.

NHTSA Source: CAMPCLOSE_20250905