2023-2024 Audi e-tron Virtual Cockpit Display Overlap TSB

Owners of certain 2023-2024 Audi e-tron, e-tron GT, and Q8 e-tron vehicles may notice an issue where information appears superimposed on their virtual cockpit display. This problem, specifically described as "superimposed information on display," is addressed by Audi Technical Service Bulletin (TSB) 90 24 37 2075648/1. This TSB supersedes the previous PSS TSB 2072430.

This bulletin provides a software update to correct the display anomaly, ensuring clear and correct information presentation in the Audi virtual cockpit.

Symptoms

Vehicle owners may observe the following conditions related to the Audi e-tron virtual cockpit superimposed display issue:

• Content is displayed in the information line on top of other content within the Audi virtual cockpit.
• This complaint specifically occurs when the virtual cockpit is set to the "classic performance layout (with power meter in center of display)".
• The issue does not appear in the two other available display layouts.
• An example shows information like radio station details, time, or mileage overlapping with navigation maps or other vehicle functions.

Technical Background

Audi has identified the root cause of the Audi e-tron virtual cockpit superimposed display as a software issue within the virtual cockpit system. An optimized software solution has been introduced in production for model year 2025 vehicles.

Important Warnings

During the software update procedure, specific precautions must be taken to prevent damage to vehicle components:

• To prevent the high-voltage battery from charging during the software update, the high-voltage charging cable must be unplugged BEFORE the SVM code is entered.
• Charging the high-voltage battery during a software update can cause damage to the high-voltage components.

Repair Procedure Summary

To resolve the Audi e-tron virtual cockpit superimposed display issue, technicians will perform a software update on the Audi virtual cockpit J285 control unit. The update involves the following general steps:

1. The virtual cockpit J285 (diagnostic address 0017) will be updated to software version 0213 using SVM code 17A050.
2. A USB stick containing the necessary software will be prepared. This can be either a pre-ordered USB stick (part number 8W6 906 961 AA) or software downloaded onto a USB 2.0 compliant stick using an SD creator and part number 8W6 906 961 AA.
3. The high-voltage charging cable must be unplugged before initiating the update.
4. The update process is started on the workshop tester by selecting "flash" and entering the specified SVM code.
5. When prompted, the prepared USB stick is inserted into a suitable USB port in the vehicle.
6. If a message appears to hold the vehicle key to the transponder, the key must be placed in full surface contact against the marking in the center console until the update begins and held there until completion.

Required Parts or Tools

For this repair, the following items are necessary:

• USB stick: Part number 8W6 906 961 AA (for software download or pre-ordered).
• SD Card: Used with an SD creator tool to download the software if not using a pre-ordered USB stick.

Warranty Information

This repair is covered under warranty if the vehicle is still within its warranty period. The relevant codes for processing the warranty claim are:

• Service Number: 9025
• Damage Code: 0039
• Labor Operations: 0151 0010 (Software update) and 0150 0060 (GFF).

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual. If the vehicle is outside of warranty, this Technical Service Bulletin serves as informational guidance only.

Owner Action

If you are experiencing the Audi e-tron virtual cockpit superimposed display issue in your 2023-2024 Audi e-tron, e-tron GT, or Q8 e-tron vehicle, it is recommended to contact your authorized Audi dealer. They can diagnose the issue and perform the necessary software update as outlined in TSB 90 24 37 2075648/1.

---

Source: NHTSA ID: 11009953