2023-2024 Audi Steering System Cannot Start TSB

Audi has released Technical Service Bulletin (TSB) 48 24 67 2072303/2, dated May 28, 2024, to address a specific condition affecting various 2023-2024 Audi models, including the Audi e-tron. This bulletin supersedes an earlier TSB, Group 48 number 23-58, dated December 13, 2023. The TSB focuses on instances where the steering system cannot be 'started', a problem typically identified during diagnostic work rather than from direct customer complaints.

Symptoms

The primary symptom addressed by TSB 48 24 67 2072303/2 is the inability of the steering system to 'started'. This means that the vehicle's steering functionality is not initiating correctly, which can impact vehicle operation. While this issue is not usually reported by customers, it is a critical fault that technicians may discover during routine diagnostic procedures or after a new steering system component has been installed.

Diagnosis / Trigger Conditions

According to Audi, the condition where the steering system cannot be 'started' is most commonly found during diagnostic work performed by technicians. It is specifically noted to occur when a newly installed steering system component fails to initialize properly. This suggests that the issue is often related to the software configuration or initialization sequence of the steering control unit rather than a mechanical failure.

Repair Procedure Summary

The resolution for the steering system cannot be 'started' condition involves a software update to the J500 control unit. Technicians are instructed to follow the guidelines provided in TSB 2011732, titled "00 Software Version Management (SVM), operating instructions," for the update process. The update specifically targets the J500 control unit, which is located at address word 0044.

The update procedure requires using the SVM action code 44A040. The old software part number 4N0909144H with version 0511 will be updated to the new software version 0512, while retaining the same part number. This software revision ensures the steering system initializes correctly, resolving the issue that causes the Audi e-tron steering cannot start.

Warranty Information

Audi's warranty coverage for this repair falls under Claim Type 110, applicable for vehicles up to 48 months or 50,000 miles. For Certified Pre-Owned (CPO) vehicles, Claim Type G10 applies, requiring verification of the owner. If a vehicle is outside of its warranty period, this Technical Service Bulletin is provided for informational purposes only, meaning the repair may not be covered free of charge.

The service number associated with this TSB is 4835, and the damage code is 0040. Diagnostic time for the software update, including checking for Diagnostic Trouble Codes (DTCs), is allocated as 0151 0010 (referencing SRT) or 0151 0060 (with a maximum of 40 Technical Units). No additional allowance is provided for road tests conducted before or after the service procedure. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual.

Important Warnings

It is important for owners to note that this specific issue, where the steering system cannot be 'started', is typically identified by technicians during diagnostic work and not usually a customer-reported complaint. Audi is not notifying consumers directly about this TSB. Therefore, owners of affected 2023-2024 Audi models, including the Audi e-tron, should be aware that if their vehicle is outside of warranty, this technical service bulletin serves as informational guidance only, and repair costs may apply.

NHTSA ID: 11002130