2021-2024 Audi e-tron Charging Cable Recall Update

Audi has issued an important dealer communication, dated February 9, 2024, regarding an extension of its EV Charging Customer Support Offer and a crucial update concerning Safety Recall 93U6. This communication also provides clarity on Safety Recall 93U8, both of which involve the 220/240V charging cable. This information is vital for owners of various 2021-2024 Audi EV models, including the Audi e-tron, e-tron GT, RS e-tron GT, A7 e, A8 L e, and Q5 e, addressing concerns related to the Audi e-tron charging cable recall.

EV Charging Customer Support Offer Extension (Program ID A23UCCSO)

Audi has extended its EV Charging Customer Support Offer, identified by Program ID A23UCCSO, through Thursday, February 29, 2024. This program is designed to support customers with their electric vehicle charging needs. It is critical to note that the "gifting fulfillment process cannot start until the ICP entry is submitted by the dealer." This ensures timely delivery of customer gift options.

Safety Recall 93U6: Charging Cable Action Update

As of February 6, 2024, a repair solution has become available for Safety Recall 93U6. This recall specifically addresses the "Compact/Portable Charging System Cable (220V/240V)" provided with affected vehicles. Full details regarding this repair are available in the communication sent on February 5, 2024, and the complete repair and claiming instructions are detailed within ELSA, Audi's electronic service information system. This is a critical update for the Audi e-tron charging cable recall.

Dealer Actions for Used Vehicles

For any affected used vehicles currently in dealer inventory, specific actions are required to address the Audi e-tron charging cable recall. Dealers must either remove the 220/240V charging cable from the vehicle and destroy it, or document that the cable was not present at the time of inventory. These steps are crucial for compliance and to properly prepare the vehicle for Certified Pre-Owned (CPO) or general used inventory, allowing the dealer to correctly close the safety recall.

Important Warnings for Owners and Dealers

Owners and dealers should be aware of specific conditions outlined in this communication. The "gifting fulfillment process cannot start until the ICP entry is submitted by the dealer," which is essential for customers to receive their gift options promptly. Dealers must also ensure that for affected used vehicles, the 220/240V charging cable is either removed and destroyed or its absence documented, as per ELSA instructions, before preparing the vehicle for sale.

Related Safety Recalls and FAQs

This dealer communication also serves as an extension to the "UPDATED EV Charging Customer Support Offer FAQs." It provides important clarity related to the Charging Customer Support Offer and both Safety Recall 93U6 and Safety Recall 93U8. The information within these FAQs pertains to both new and pre-owned vehicles, ensuring comprehensive guidance for all affected Audi models.

Owner Action

Owners of 2021-2024 Audi e-tron and other listed EV models should stay informed about these updates. If you are awaiting a customer gift option through the EV Charging Customer Support Offer (Program ID A23UCCSO), confirm with your dealer that the necessary Internal Control Process (ICP) entry has been completed. For concerns regarding the 220/240V charging cable related to Safety Recall 93U6, know that a repair is now available, and your dealer has instructions for handling both new and pre-owned vehicles.

Source: NHTSA ID 10250346