2021-2024 Audi Interface Module Parts Update SM 51-2023

Why This Parts Update Matters

This document, Special Notice SM 51-2023, is an internal communication from Audi to its dealerships, specifically targeting parts managers. Issued on October 19, 2023, it outlines a crucial process for managing inventory of a component referred to as an "Interface." The primary goal is to ensure that all Audi vehicles, including the 2021-2024 Audi e-tron and other models, are consistently equipped with the most current and updated components available.

This proactive measure helps improve the overall quality of parts reaching customers and streamlines the inventory management process within the Audi service network. By replacing older stock with newer versions, Audi aims to maintain high standards for vehicle performance and reliability.

Affected Part Numbers

The special notice clearly identifies two specific part numbers related to the "Interface" component that are subject to this update. Dealerships are instructed to return the older version of this part:

• 4KL-907-468-L (Interface)

Following the return process, dealerships are directed to re-order new materials using the updated part number:

• 4KL-907-468-M (Interface)

This transition ensures that any future service or repair requiring this component will utilize the latest available revision, reflecting Audi's commitment to continuous product improvement.

Dealer Return Instructions

To facilitate a smooth transition and ensure proper credit for returned parts, Audi has provided specific claims procedures for its dealerships. Adhering to these steps is essential for the efficient management of the Audi e-tron parts update:

1. File a "Claim with Return": Dealerships must initiate a separate claim for the return. This involves selecting "Dir Sup. Req. Return" under the item type and including dealer comments that reference Special Notice SM 51-2023 and the relevant Parts Circular number.
2. Review Parts On Command: The day after filing the claim, parts managers need to review the "Parts On Command" system to access the Delivery List document. Any discrepancies or delays encountered should be promptly communicated to their facing Parts Distribution Center (PDC).
3. Enter Delivery Document Number: A specific 10-digit delivery document number (e.g., 40000XXXXX) must be accurately entered onto a "YELLOW DEPOT REQUEST RETURN label."
4. Adhere Return Label: The "YELLOW DEPOT REQUEST RETURN label" must be securely attached to the package(s) containing the parts designated for return.
5. Include Delivery Document: A copy of the Delivery Document must be included inside the package along with the returned part(s).

Important Deadlines and Warnings

Strict adherence to the timeline specified in the special notice is mandatory for dealerships. The deadline for returning the inventory of the older part number 4KL-907-468-L is November 7, 2023.

Audi explicitly states a critical warning: "Items returned after the above-mentioned date WILL NOT be accepted on any type of return/buyback." This emphasizes the importance of timely action by parts managers. Missing this deadline will result in the dealership being unable to return the old parts or receive credit for them, impacting their inventory and financial processes. This directive is a crucial element of the Audi e-tron parts update process.

What Owners Should Know

This Special Notice SM 51-2023 is an internal communication primarily aimed at Audi dealerships for inventory management purposes. It is important for owners of 2021-2024 Audi e-tron and other affected models to understand that this is not a recall or a direct service action requiring them to bring their vehicles in for service.

Instead, this notice reflects Audi's commitment to ensuring that the most up-to-date components are available within its service network. While you will not receive a direct notification or need to schedule service specifically for this, it guarantees that if your vehicle ever requires a replacement of the "Interface" component in the future, your dealership will supply the latest version, 4KL-907-468-M. This internal Audi e-tron parts update ultimately benefits owners by supporting the long-term quality and reliability of their vehicles through the use of current parts during any necessary service.

NHTSA ID: 10244640