2021-2022 Audi ConBox Software Update for Connect Services

Audi has released an important software update, designated 90T6, to address various issues stemming from the ConBox software in certain 2021-2022 Audi models. This update aims to improve the functionality of critical in-car services and ensure a seamless user experience for owners. Approximately 11,395 Audi vehicles in the U.S. are affected by this Update 90T6.

Symptoms of ConBox Software Issues

Owners of affected 2021-2022 Audi vehicles may experience several frustrating symptoms related to their vehicle's connectivity and navigation systems. These issues are directly linked to the ConBox software and can impact daily driving convenience and safety features.

The primary symptoms include:

• "The myAudi login fails with an error message of 'Your login was unsuccessful. Please try again later.'" This prevents access to personalized settings and connected services linked to the myAudi account.
• The online traffic information in the navigation map may not display speed and flow data, or it might be significantly delayed. This can lead to inaccurate route planning and unexpected traffic congestion.
• Over-the-air navigation map updates may fail to start or complete, preventing the system from having the most current map data. Outdated maps can lead to incorrect directions and missed turns.
• Intermittent technical problems with all other Audi connect services. This broad category can encompass issues with remote vehicle functions, emergency call services, and other subscription-based features, leading to an unreliable connected car experience.

These malfunctions can significantly hinder the convenience and utility of your vehicle's infotainment and navigation systems. The 2021-2022 Audi ConBox software update is crucial for resolving these problems.

Repair Procedure Summary

The repair for these ConBox software issues is straightforward and involves updating the ConBox software itself. This update is performed by an authorized Audi dealer using the Service and Maintenance (SVM) system. The procedure ensures that the vehicle's ConBox module receives the latest programming to correct the identified malfunctions and restore full functionality to affected services. This is a software-only fix, meaning no hardware replacement is typically required.

Important Information for Owners

Audi has outlined specific policies regarding this update that owners should be aware of. It is important to note that, consistent with Audi's corporate policy for updates that differ from recalls or service actions, Audi is not directly notifying consumers about this software update. This means you will not receive a letter in the mail regarding Update 90T6. Owners must proactively address this issue.

It is crucial for all affected vehicles to receive this update. Each vehicle should have the 2021-2022 Audi ConBox software update completed when it is brought to an authorized Audi dealer for any maintenance or other service visit. This ensures that your vehicle's connected systems are operating correctly.

Furthermore, there are significant implications for new vehicle deliveries. Dealer stock vehicles cannot, however, be delivered to consumers until the Update 90T6 is successfully completed. Dealers are mandated to ensure every affected vehicle receives the update before it leaves their lot. This policy underscores the importance Audi places on resolving these software issues to maintain high quality standards for its customers and ensure new vehicles are delivered with fully functional systems.

Update Availability

The 2021-2022 Audi ConBox software update became visible in Audi's internal systems, Elsa and ServiceNet, on or about April 12, 2022. Technicians can use these platforms to confirm if the update applies to a specific vehicle and to access detailed repair instructions. If you are experiencing any of the described symptoms, or simply want to ensure your vehicle has the latest software, contact your Audi dealer to schedule the software update.

NHTSA ID: 10210256