2021-2022 Audi/VW Sensor Part Return Notice

Audi and Volkswagen have issued Special Notice SM 87-2021, a Parts Circular aimed at improving inventory management and ensuring customers receive the most current components. This notice specifically addresses the return of a superseded sensor part, impacting various 2021-2022 Audi and Volkswagen models, including the Audi e-tron.

The primary goal of this directive is to streamline the supply chain and guarantee that only the latest version of the sensor is distributed. This proactive measure helps maintain vehicle performance and reliability by preventing the installation of outdated parts. If you are concerned about an Audi e-tron sensor part return, this notice provides clarity on the process.

Purpose of the Notice

This Special Notice, dated November 8, 2021, informs parts managers about the requirement to return specific material numbers from their inventory. By doing so, dealers can promptly receive credit and contribute to improving the overall quality of parts available to customers. This ensures that any necessary sensor replacements or new vehicle builds utilize the most up-to-date components.

Affected Part Numbers

The Parts Circular identifies one specific sensor part number that must be returned:

• Old Part Number: 4M0-959-603-C (Sensor)

Dealers are instructed to re-order required new materials using the updated part number:

• New Part Number: 4M0-959-603-E (Sensor)

This change ensures that all future installations and inventory stock reflect the latest design or revision of the sensor.

Important Deadlines and Return Procedures

To facilitate the return process and ensure credit, dealers must adhere to a strict deadline and specific procedures. The inventory of the old sensor part, 4M0-959-603-C, must be returned to the facing Parts Distribution Center (PDC) no later than November 26, 2021.

The following claims procedures are to be followed by dealers:

1. File a Claim: Submit a separate "Claim with Return," selecting "Dir Sup. Req. Return" under the item type. Dealer comments should reference the Special Notice Number and Parts Circular number.
2. Review Delivery List: Check "Parts On Command" the day after filing the claim for the Delivery List document. Any problems or delays should be reported to the facing PDC.
3. Document Number: Enter the 40000XXXXX delivery document number on a YELLOW DEPOT REQUEST RETURN label.
4. Labeling: Adhere the YELLOW DEPOT REQUEST RETURN label to the package(s) containing the returned parts.
5. Include Document: Place one copy of the Delivery Document with the returned part(s).

Important Warning: Items returned after the November 26, 2021, deadline WILL NOT be accepted for any type of return or buyback. This strict policy emphasizes the importance of timely action for dealers to manage their inventory effectively.

What Owners Should Know

While this notice is primarily for dealers, it indirectly benefits owners of affected 2021-2022 Audi and Volkswagen vehicles, including the Audi e-tron. This inventory adjustment ensures that any sensor replacements performed on your vehicle will use the most current and potentially improved part, 4M0-959-603-E. This proactive approach by the manufacturer helps maintain the long-term reliability and performance of your vehicle's systems. If you are scheduled for a sensor replacement, you can expect the updated component to be installed.

Ordering New Parts

Following the return of the superseded part, dealers are required to order new sensor materials using the updated part number: 4M0-959-603-E (Sensor). This ensures that all new stock and future service requirements are met with the correct, current component, reinforcing the commitment to quality and customer satisfaction for any Audi e-tron sensor part return or replacement.

Source: NHTSA ID 10203471