2021 Audi e-tron Charger Part Return SM 27-2021

Why Audi Issued This Notice

Audi released Special Notice SM 27-2021 on April 6, 2021, as a parts circular primarily aimed at parts managers and inventory control. The notice serves to manage inventory and ensure rigorous quality control for replacement components. By proactively removing older versions of a specific charger part from dealer stock, Audi ensures that only components with the most current software are available for customers, thereby maintaining the performance and reliability of the Audi e-tron charger software and associated hardware.

Affected Charger Parts and Software

This special notice specifically targets charger parts identified by the material number "5QE-915-684-J". Dealers are instructed to return any of these parts if they have a software level prior to "0031". The document clarifies that an acceptable part would have a software level of "SW0031" or higher. This measure is critical to guarantee that any replacement or service part for the Audi e-tron charger software meets the latest specifications and standards.

Important Warnings for Dealers

Audi included crucial directives regarding the return process:

• "Items returned after the above-mentioned date WILL NOT be accepted on any type of return/buyback." The deadline for returns was April 27, 2021.
• "Please re-order required new materials using the same part number." This ensures that dealers replace their stock with updated versions of the exact same part.

Detailed Dealer Return Procedure

To facilitate a smooth return process and ensure dealers receive proper credit, Audi outlined specific claims procedures:

1. File a Claim: Dealers must file a separate "Claim with Return," selecting "Dlr Sup. Req. Return" under the item type. Dealer comments should include the Special Notice Number (SM 27-2021) and the Parts Circular number.
2. Review Delivery List: The following day, dealers need to review "Parts On Command" for the Delivery List document and contact their facing Parts Distribution Center (PDC) if there are any problems or delays.
3. Labeling: Enter the 40000XXXXX delivery document number onto a "YELLOW DEPOT REQUEST RETURN" label.
4. Packaging: Adhere the "YELLOW DEPOT REQUEST RETURN" label securely to the package(s) containing the returned parts.
5. Documentation: Include one copy of the Delivery Document with the returned part(s) inside the package.

What This Means for Owners

While this notice is primarily directed at Audi dealerships, it indirectly benefits owners of the 2021 Audi e-tron. By ensuring that dealers stock only the most up-to-date charger parts, Audi aims to provide the best possible service and replacement components. If your 2021 Audi e-tron requires a charger replacement, this notice helps guarantee that the part installed will have the latest software, contributing to optimal vehicle function and safety related to the Audi e-tron charger software.

NHTSA ID: 10190291