2022 Audi e-tron GT MMI User Creation Software Update

Symptoms

Owners of affected 2022 Audi e-tron GT vehicles may experience a specific software malfunction related to the Multi Media Interface (MMI) system. The primary symptom is the inability to create new user profiles or select existing ones on the MMI, which constitutes the Audi e-tron GT MMI user issue. This problem is directly caused by a software issue within the vehicle's central electrics control module (BCM).

Diagnosis and Trigger Conditions

This update, identified as 97GK, has been proactively released to prevent the MMI user creation software issue from occurring in 2022 Audi e-tron GT vehicles manufactured within a specific period. Technicians will verify vehicle eligibility by checking for the 97GK code in the Elsa Campaign/Action Information screen. The status must show “open” on the day of repair for the update to be valid.

Repair Procedure Summary

The repair procedure involves updating the central electrics control module (BCM) with new software. This process is performed using the Audi diagnostic system, specifically the VAS Diagnostic Tester.

1. Preparation: Ensure the ODIS software is completely up to date. Connect a battery charger capable of providing a minimum of 90 Amps continuous supply to maintain battery voltage above 12.5 volts throughout the update. Turn off screen saver and power saving settings on the diagnostic tester to prevent interruptions.
2. Diagnostic Tester Setup: Plug the VAS Diagnostic Tester into a power supply. The VAS Diagnostics Interface MUST ONLY be connected to the tester using a USB cable; Bluetooth or WiFi connections are strictly prohibited due to the risk of connection loss and potential damage to control modules.
3. Initiate Update: Launch the ODIS program and select the “Flash” operating mode. It is critical to use “Flash” mode, as performing this software update using “Diagnosis” (Guided Fault Finding) could result in non-payment of the warranty claim.
4. SVM Code Entry: Enter the corrective action code 97GKA851 into the SVM – Code Input section of the diagnostic software.
5. Perform Test: Select “Perform test” and follow the on-screen prompts to begin the software flash procedure.
6. Completion: After the flash is successfully completed, select “Send” to transmit the diagnostic protocol online, which is necessary for warranty claim confirmation.
7. Post-Update: To clear any event memory entries that may be generated, disconnect the diagnostic tester, remove the key from the vehicle, and lock the vehicle with the remote for 5 minutes. This action puts the vehicle into bus sleep mode, which helps clear residual faults.

Required Tools or Parts

Performing this software update requires specialized equipment to ensure a successful and safe procedure.

• Battery Tester/Charger: This device must be capable of providing a minimum of 90 Amp continuous supply. It is crucial for maintaining stable voltage above 12.5 volts during the entire software update process.
• Diagnostic Tester: Specifically, the VAS6150X or VAS6160X models, or an equivalent diagnostic tool, are required to perform the software flash.
• USB Cable: A USB cable is mandatory for a direct and stable connection between the VAS Diagnostics Interface and the diagnostic tester, as wireless connections are prohibited.

Important Warnings and Advisories

Audi has issued several critical warnings and advisories for technicians and owners regarding this software update, identified as 97GK:

• Elsa System is Authoritative: "Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa printout showing the 'open' status to the repair order."
• Previously Performed Updates: "If this UPDATE appears to have already been performed but the code still shows open in Elsa, contact Warranty before proceeding further. Another dealer may have recently performed this UPDATE but not yet entered a claim for it in the system."
• Multiple Campaigns: "If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first."
• Safety Recalls: "All Safety Recalls must be completed prior to completing this campaign."
• Prohibited Wireless Connection: "Using Bluetooth or WiFi for this action is PROHIBITED! Damage caused to electronic components (e.g. ECM, TCM, etc.) during the SVM flash process is not covered."
• Radiator Fan Safety: "Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during Update Process!"
• Hazard Lights Required: "The procedure may cancel itself if the hazard warning lights are not switched on. The hazard warning lights prevent the system from switching to bus sleep mode during the update."
• Correct Operating Mode: "Operating mode 'Flash' must be used. Performing this software update using 'Diagnosis' (Guided Fault Finding) could result in non-payment of the claim."
• Customer Presets: "As a best practice, customer presets should be documented prior to performing any update in the event these settings are lost during the update."
• Warranty Claim Reimbursement: "The SVM Process must be completed in its entirety so the database receives the update confirmation response. A warranty claim may not be reimbursed if there is no confirmation response to support the claim."

Owner Action

If you own a 2022 Audi e-tron GT and are experiencing the Audi e-tron GT MMI user issue, or if you want to ensure this proactive update is applied, you should contact an authorized Audi dealer. This update, identified by the campaign code 97GK, is intended to prevent the MMI user creation software issue. The procedure will be performed under the New Vehicle Limited Warranty. Dealers are also instructed to perform this update on applicable vehicles in their inventory prior to sale. Ensure your dealer verifies eligibility using the Elsa system.

Source: NHTSA ID: 10214787