Volvo XC60 Complaints (2010)

56 consumer complaints on file.

#10565871February 25, 2014
WHEELS, TIRES
WHILE DRIVING THE LOW TIRE PRESS WARNING CAME ON AFTER PULLING INTO SERVICE STATION, APPROX 2 BLOCKS PRESSURE IN TIRE WAS 25# WHEN ATTEMPTING TO ADD AIR THE VALVE STEM END FELL OFF EXPOSING THE SHRADER VALVE. AFTER TAKING TO DEALER THEY REPLACED TIRE PRESS MONITOR MODULE UNDER WARRANTY. AAPPROX 6 MONTHS EARLIER I HAD A LOW AIR PRESS WARNING ON A DIFFERENT WHEEL AND AFTER DRIVING ABOUT 1/4 MILE HOME INSPECTION SHOWED VALVE STEM WAS GONE, DEALER REPLACED PRESS SENDER UNIT AND TIRE AT MY EXPENSE. XC70 HAS TJ24767 DATED DEC 2011 THAT ADDRESSES TPMS NUT CORROSION. WHEN DEALER WAS QUESTION IF THIS APPLIED TO XC60 WAS TOLD THEY SELDOM SEE THIS PROBLEM BUT WOULD NOT REPLACE MONITORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491546January 6, 2013
ENGINE
THE PROBLEM OF THE ENGINE WAS FIRST REPORTED TO CULVER CITY VOLVO ON 12/12/2011. ON 10/30/2012 THE VEHICLE WAS SENT BACK THE 2ND TIME FOR THE SAME PROBLEM. AGAIN, ON 12/05/2012, THE VEHICLE WAS SENT BACK THE 3RD TIME FOR THE SAME PROBLEM. I WENT BACK TO CULVER CITY VOLVO TO PICK UP THE VEHICLE ON 12/24/2012. AS SOON AS I STARTED THE ENGINE AT THE DEALER'S PARKING LOT, TWO MESSAGES CAME ON DASHBOARD. ONE WAS "ENGINE SYSTEM SERVICE REQUIRED" AND THE OTHER ONE WAS "TRANSMISSION SYSTEM SERVICE REQUIRED". THE SERVICE DEPARTMENT TOOK THE VECHILE BACK. ONE 12/27/2012, I WENT BACK TO PICK UP THE VEHICLE. THE SAME MESSAGE CAME ON DASHBOARD. TODAY IS 01/05/2013 AND I HAVE NOT RECEIVED ANY PHONE CALL FROM CULVER CITY VOLVO. CULVER CITY VOLVO IS STILL TRYING TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455317April 16, 2012
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
PULLING INTO DRIVEWAY, PRESSED ON BRAKE PEDAL. FOOT WAS ON EDGE OF BRAKE PEDAL, AND RUBBER COVER POPPED OFF. AFTER INSPECTING, IT APPEARS THAT THE "LIPS" ON THE BACK END OF THE RUBBER PEDAL COVER THAT HOLD IT TO THE METAL PEDAL ARE NOT LONG ENOUGH TO GRASP THE PEDAL SECURELY. IT SHOULD WRAP AROUND THE PEDAL LIKE A RUBBER BAND, BUT THERE IS SO LITTLE EXTRA RUBBER ON THE BACK THAT IT APPEARED THAT THE RUBBER COVER COULD LITERALLY POP OFF, AND THAT'S JUST WHAT IT DID. GO INSPECT YOURS. THIS WAS ON A 2010 XC60 T6 AWD WITH STANDARD RUBBER PEDALS. UNDERNEATH THIS RUBBER COVER (THE TRACTION ON THE PEDAL), IS A PIECE OF UNTEXTURED METAL WHICH HAS ZERO TRACTION. DRIVING, THIS COULD CAUSE A SERIOUS ACCIDENT. SLIGHTLY WET AND THERE IS NO WAY TO STOP IF YOUR FOOT SLIPS DUE TO NO RUBBER ON THE PEDAL ANY MORE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455318April 16, 2012
ENGINE AND ENGINE COOLING
"OIL LOW" MESSAGE APPEARED ON LCD DISPLAY INSIDE SPEEDOMETER DIAL. TURNED OFF CAR, WAITED FOR OIL TO DRAIN (10 MINUTES), AND CHECKED DIPSTICK. BONE DRY. HAD TO ADD 3 QUARTS OF OIL (ADDED WHAT WAS ON STICKER IN WINDSHIELD) TO REACH THE ACCEPTABLE MIDPOINT ON THE DIPSTICK. CAR SHOULD NOT BE USING HALF OF THE OIL IN THE ENGINE BETWEEN SERVICES. PROBLEM HAS NOT POPPED UP BEFORE THIS. AS A CAR MAY BE 1 QUART LOW AT TIME OF SERVICING, BEING HALF EMPTY IS UNACCEPTABLE. CAR HAS HAD REGULAR MAINTENANCE SINCE BUILT-TO-ORDER NEW IN 2010. VOLVO XC60 T6 AWD. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447398February 10, 2012
EQUIPMENT ADAPTIVE/MOBILITY, SERVICE BRAKES, HYDRAULIC
AFTER STARTING UP FROM A STOP, CITY SAFETY ACTIVATED WITH AN EMERGENCY BRAKE ACTIVATION, WE WERE ALMOST REAR ENDED BY THE CAR BEHIND US. THERE WAS NO REASON FOR THE ACTIVATION OF THE BRAKES, VEHICLE IN FRONT WAS ACCELERATING AWAY FROM US, PLENTY OF SPACE BETWEEN US, AND SPACE WAS INCREASING. THIS OCCURRED ON 3 MORE OCCASIONS BEFORE I COULD GET TO THE DEALER. MY WIFE HAS NOT DRIVEN THE CAR SINCE, AS SHE NO LONGER FEELS SAFE, WORRIED ABOUT SELF, AND THE BABY DUE TO HARD STOP OR IF REAR ENDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433372October 27, 2011
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
2010 VOLVO XC-60. CONSUMER STATES WHILE DRIVING THE FUEL TANK BEGAN TO BRISKLY LEAK GASOLINE *TGW THE DEALER INFORMED THE CONSUME THE FUEL LINE WHICH CONNECTED TO THE FUEL PUMP WAS DEFECTIVE. THE REPAIRS WERE COMPLETED UNDER WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372782December 21, 2010
UNKNOWN OR OTHER
ALTHOUGH THE CAR WAS A NEW CAR, WITHIN THREE WEEKS OF PURCHASE, THE AIR-CONDITIONER DID NOT WORK. WHEN WE BROUGHT IT INTO THE DEALERSHIP, THE SERVICE MANAGER SAID THAT A PEBBLE HIT THE CONDENSER, AND I WAS TOLD THAT I WOULD BE CHARGED $950.00 FOR THE REPAIR. I GOT A MANAGER AND THE OWNER OF THE DEALERSHIP INVOLVED, AND THEY FINALLY AGREED NOT TO CHARGE ME. INASMUCH AS I AM ON THE TOLL ROAD EVERY DAY, AND I AM NOT DRIVING ON A GRAVEL ROAD, I THINK THIS HAS TO BE A DESIGN FLAW BECAUSE THERE APPARENTLY IS NOT PROTECTION FOR THE CONDENSER. WHAT WOULD HAPPEN IF THIS CAR WAS TO BE DRIVEN ON A GRAVEL ROAD? IN FORTY YEARS OF DRIVING, I HAVE NEVER HEARD OF ANYTHING LIKE THIS HAPPENING. I ALSO BELIEVE THAT VOLVO SHOULD RECALL THESE CARS AND DEVELOP SOME SORT OF PROTECTION FOR THE CONDENSER, AS THIS IS A TREMENDOUS LIABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370930December 16, 2010
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL*THE CONTACT OWNS A 2010 VOLVO XC60. UPON STARTING THE VEHICLE HE ATTEMPTED TO OPERATE THE AIR CONDITIONING UNIT BUT ONLY WARM AIR WOULD BLOW FROM THE VENTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE HE WAS TOLD THAT THE REFRIGERANT WAS LEAKING FROM THE AIR CONDITIONING UNIT. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 3,142 AND THE CURRENT MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336669June 16, 2010
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2010 VOLVO XC60. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE ENGINE RESTARTED AFTER SEVERAL ATTEMPTS AND THEN RESUMED NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN ADVISED THAT THE FAILURE WAS RELATED TO THE FUEL SYSTEM. THE CONTACT WAS UNCERTAIN OF THE DEFECTIVE PART THAT WAS REPLACED DURING THE SERVICE REPAIR. THE IDENTICAL FAILURE OCCURRED ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS BEING DIAGNOSED AND REPAIRED BY AN AUTHORIZED DEALER AT THE TIME OF THE COMPLAINT FILING. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330965May 18, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 VOLVO XC60. WHILE DRIVING AT APPROXIMATELY 35 MPH WITH THE ADAPTIVE CRUISE CONTROL ACTIVATED, THE VEHICLE ABNORMALLY ACCELERATED UNTIL THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. IN ADDITION, THE CONTACT STATED THAT A "RADAR BLOCKED" SERVICE LIGHT HAS INTERMITTENTLY ILLUMINATED ON THE DASHBOARD SINCE THE DATE OF PURCHASING THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 1,000. UPDATED 11/03/10 *BF THE CONSUMER STATED ALL INFORMATION WAS ACCURATE. UPDATED 11/04/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327226April 23, 2010
FUEL SYSTEM, GASOLINE
I OWN A 2010 VOLVO XC-60, PURCHASED IN SEPT. 2009. TODAY, FOR THE THIRD TIME IN 6 MONTHS THIS VEHICLE RAN OUT OF GAS DUE TO A FAULTY FUEL GAUGE. ALL THREE TIMES THE GAS GAUGE INDICATED SLIGHTLY LESS THAN 1/2 AND THE ODOMETER MESSAGE SAID "140 MILES TO AN EMPTY TANK. SINCE BOTH MY WIFE AND I DRIVE THIS VEHICLE IT IS DIFFICULT TO REMEMBER HOW MUCH THE VEHICLE HAS BEEN DRIVEN SINCE THE LAST FILL-UP. I AM VERY CONCERNED THAT THIS MIGHT HAPPEN AGAIN AT HIGH SPEED ON A HIGHWAY, AT A BUSY INTERSECTION, OR AT NIGHT IN AN ISOLATED OR UNSAFE LOCATION. THE VOLVO DEALERSHIP AGAIN HAS THE CAR IN FOR REPAIRS, TWICE THEY CLAIMED TO HAVE FIXED THE PROBLEM. I HAVE NO CONFIDENCE THAT VOLVO KNOWS WHAT THE PROBLEM IS OR HOW TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316505March 4, 2010
VEHICLE SPEED CONTROL
2010 VOLVO XC60 SURGED ON THREE OCCASIONS WHILE STOPPED AT A RED LIGHT. *KB THE CONSUMER STATED THE FIRST TIME THE INCIDENT HAPPENED, THE VEHICLE BEGAN TO MOVE FORWARD AND THE TACHOMETER READING WAS 2500 RPM. THE LIGHT HAPPENED TO TURN GREEN BEFORE THE VEHICLE WENT ANY FURTHER. THE SECOND TIME, THE SAME THING HAPPENED. THE THIRD TIME, WHILE AT A RED LIGHT, THE VEHICLE SURGED AND THE TACHOMETER READING WAS 4500 RPM. THE CONSUMER PLACED THE GEAR IN NEUTRAL AND THE TACHOMETER INCREASED TO 5500 RPM. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY WERE UNABLE TO FIND A PROBLEM. SINCE THE VEHICLE WAS A LEASE, THE DEALER GAVE THE CONSUMER ANOTHER VEHICLE, SAME MAKE AND MODEL. HOWEVER, THE REPLACEMENT VEHICLE ALSO SURGED WHILE STOPPED AT A RED LIGHT AND SHOT FORWARD INTO THE REAR OF ANOTHER VEHICLE. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10315046March 1, 2010
STRUCTURE:FRAME AND MEMBERS
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) UPON RECEIVING MY 3020 VOLVO XC 60, I TOOK IT BACK TO THE DEALER ONCE, THEN TWO TIMES FOR A AIR LEAK AUDIBLE THROUGH THE DRIVERS SIDE WINDOW INSULATION. THE REPAIR DEALER MARRSUCH KAISERSLAUTERN VOLVO TOLD ME THAT YES THERE WAS A RECALL TECHNICAL STATEMENT ON THE DRIVERS SIDE WINDOW THAT WAS INDEED DISCOVERED. THE THIRD TIME T WAS BROUGHT BACK FOR THE SUPPOSED WEATHERSTRIPPING CHANGE. STILL NO DIFFERENCE. I FINALLY GAVE UP... JUST LAST WEEK DID I NOTICE THE BODY PAINT RUBBING OFF THE BOTTOM LEFT CORNER OF THE DOOR AND A SLIGHT RUBBING ON THE FRAME. IT SEEMS TO ME THAT OTHER CUSTOMERS HAVE NOTICED THE AIR LEAK AT 40 MPH OR THE MISALIGNMENT OF OTHER XC 60'S. I AM AT [XXX] ...WOULD YOU PLEASE LET ME KNOW? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296548December 21, 2009
VISIBILITY:GLASS, SIDE/REAR
IT HAS BEEN VERY COLD HERE IN GERMANY. OUR TEMPERATURES HAVE DROPPED BELOW ZERO. I WENT OUTSIDE ON THE 20TH TO CLEAN OFF THE SNOW FROM MY CAR. I WALKED UPON MY DRIVERS SIDE WINDOW SHATTERED INTO A MILLION PIECES. MY CAR WAS TOWED TO THE DEALER ONLY TO FIND IT'S NOT UNDER WARRANTY. I LOVE MY VOLVO, I HAVE ONLY HAD IT FOR TWO MONTHS AND NOW WE HAVE TO COME OUT OF THE POCKET FOR SOMETHING THAT HAPPENED WEATHER RELATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285952October 1, 2009
VISIBILITY
1. CAN BARELY SEE OUT OF INSIDE REARVIEW MIRROR IN THE DAYTIME. PARTICULARLY HAZARDOUS IF CARS FOLLOWING DO NOT HAVE THEIR HEADLIGHTS ON. VOLVO SAYS THEY CANNOT LIGHTEN/CORRECT THE AUTO DIMMING MIRROR. 2. BLIS SYSTEM IS NOT RELIABLE FOR CARS IN BLIND SPOT AND SHOULD BE IGNORED. HOWEVER, IT CANNOT BE TURNED OFF. RESPONSE FROM VOLVO: HI , THANK YOU FOR CONTACTING VOLVO CARS OF NORTH AMERICA. THE AUTO-DIM REARVIEW MIRROR IS UNABLE TO BE LIGHTENED FOR DAYTIME USE. THERE IS NO PERMANENT SHUT-OFF FOR THE BLIS FUNCTION IN YOUR VEHICLE. OF COURSE, IT CAN BE SHUT OFF DURING USE, BUT MUST BE DONE MANUALLY EACH TIME THE VEHICLE IS STARTED. THANK YOU FOR ALLOWING US THE OPPORTUNITY TO RESPOND. DRIVE SAFELY, VOLVO CARS OF NORTH AMERICA*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281828August 26, 2009
VISIBILITY
REAR WINDOW IN 2010 VOLVO XC60 EXPLODED AFTER SMALL IMPACT INTO THOUSANDS OF VERY SHARP SHARDS (NOT THE "PEBBLES" AS IS SUPPOSED TO HAPPEN). SHARDS WERE SENT THROUGHOUT THE CABIN INCLUDING TO THE PASSENGER SEATS, WINDSCREEN, SPEEDO, ETC. THIS DOES NOT SEEM THE APPROPRIATE WAY FOR TEMPERED GLASS TO BEHAVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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