Volvo XC60 Complaints (2022)

70 consumer complaints on file.

#11626586November 21, 2024
EXTERIOR LIGHTING
My vehicle is an XC60. The headlights fogged up and the fog caused issues with driving in the dark. It took four days for the fog to resolve itself. During that time, at night, you could see the fogged areas in the beam. I took the car to a Volvo dealership and they were not able to replicate the issue, likely because it is not as hot now as it was when this occurred. They told me to open a case with Volvo USA. I sent them photographs. They then responded that there was no evidence of condensation, but condensation was normal and would clear up as it did in this case. The sentence is clear that there was condensation while saying there was no condensation. The headlights are a safety issue and the car is under warranty for 10 years. The headlights should be replaced. I shouldn’t be in a position to fight a company that prides itself on safety about headlights, which are critical for safe driving at night. This is a common issue. I searched and found multiple people with the same problem and some were repaired while others weren’t. Volvo is playing a game of chance with a critical component of a vehicle. I even emailed the VP of Customer Care and he did not respond. I don’t know what else to do besides alert the NHTSA that Volvo headlights are in some instances failing their drivers and Volvo refuses to fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623723November 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2022 Volvo XC60. The contact stated while driving 50 MPH, the vehicle decelerated independently and then stalled. The contact pulled over to the side of the roadway and turned off the vehicle. While attempting to restart the vehicle, the vehicle failed to restart. The vehicle was towed back to residence and then towed to a dealer to be diagnosed. The contact was informed that there was coolant leaking into the engine, and the battery needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 22V793000 (ENGINE AND ENGINE COOLING). The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621440October 23, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
System regularly displays "Camera is temporarily unavailable" when backing up, requires full reboot of head unit to resolve. Backup cameras regularly not activating upon vehicle startup. This is a daily occurrence and has not been fixed with updates (in fact, it's gotten more frequent).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616735September 26, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Case number 240821-000271 was opened on 8/21/24 with Volvo Car USA Support. I have three main concerns: 1) The infotainment system losing the favorites that I have saved in the Sirius application. This had been an intermittent problem that I had been having since I purchased the car. I finally took it into the service department at Volvo Cars of Gilbert on 1/7/23 for this problem (Invoice Number VOCS110975). The service department was unable to recreate the problem so they did nothing. 2)A complete car system reboot while I was driving on 6/10/24. As I was driving down the road the HVAC system shut off and the dash and infotainment system screens went blank. All car systems completely shut down except the engine. This was an extremely frightening experience as all of this happened with no warning whatsoever WHILE I WAS DRIVING. This is a huge safety issue! Within about a minute of driving like this the systems started to come back up. I proceeded home. The next morning I took the car to Volvo Cars of Gilbert again. They had the car for 5 days and performed a software update on the IHU (Infotainment Head Unit) (Invoice Number VOCS120164). 3)The failure of the infotainment system to update after starting the car and driving. This happened on 8/7/24 and I took the car directly to Volvo Cars of Gilbert again. The infotainment system was stuck on “Infotainment system starting…” for the entire 12-minute drive to Volvo. Volvo Cars of Gilbert had my car for 8 days this time and this time they did a reload to the existing IHU (Invoice Number VOCS121204). I asked that they replace the IHU. Volvo refused to replace the IHU because it was too expensive at $3200. Also, the problem of the infotainment system losing its radio favorites has become much worse. It happens daily now. I believe there is an opportunity for a catastrophic event to happen while I am driving if this IHU problem is not corrected immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615614September 20, 2024
WHEELS
The Volvo XC60 re-charge/hybrid is not equipped with a spare tire. A tire repair kit is provided. I had a flat tire resulting from sidewall damage. The repair kit is ineffective for this type of tire failure. This required towing the vehicle to a tire shop for replacement. If this had happened in a rural setting, at night, or on a weekend the vehicle's occupants would have been put in danger. I was not informed of this feature at the time of sale of the vehicle. This information would have influenced my decision to purchase the vehicle. I am also told that a conventional spare tire from Volvo is not a solution to the problem as it won't support the weight of this model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615347September 19, 2024
BACK OVER PREVENTION
The contact owns a 2022 Volvo XC60. The contact stated when the vehicle was shifted into reverse(R), the rear-view camera was blank. The contact stated that the screen later was showing an image and then went blank. The contact stated that the message "Camera Temporarily Unavailable" was displayed. The contact had taken the vehicle to a dealer who was able to duplicate the failure. The dealer had attempted to repair the rear-view camera by flashing the camera control module. The vehicle was repaired. The contact stated that the failure reoccurred. The contact had not taken the vehicle back to the dealer. The manufacturer was informed of the failure. The failure mileage was approximately 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609753August 20, 2024
UNKNOWN OR OTHER
There is spontaneous cracking of the windshield without hit by a stone chip or any debri
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608616August 14, 2024
ELECTRICAL SYSTEM
This Volvo XC60 B8 has a serious deficiency with the 12v system and main Battery where it discharges below 10v when the vehicle sits idol for more than a week. Every 7-10 day interval the vehicle must be jump-started and driven for 30 min to recharge the 12v system. The vehicle reports itself in limp-mode until the 12v system charges above 11v then switches to normal drive mode for the remainder of the 30 min drive. I installed a battery tender to the POS and NEG posts under the hood but it charges the mild hybrid battery to full then disables continued charging of the 12v system, leaving the 12v main battery under voltage and draining while the car sits idol. We have to drive the vehicle for 30 minutes every 4-5 days to keep the battery charged. Not even Audi or Lamborghini require this much attention to their 12v systems like this 2022 Volvo. This dis-charging issue happens in all types of weather, all year long, and under any parked condition (locked or unlocked) and the factory battery charger only works on the hybrid battery, not the 12v system battery. I have owned other hybrid vehicles that can sit idol for weeks or months at a stretch and will start without issue. While parked, my Camry XLE (Toyota Synergy system mechanically disconnects their traction battery and simultaneously engages the 12v system to keep the Vehicle "aware" via sensors) will sit for months until I return to drive it normally. Volvo dealerships accept this behavior as normal although my experience with hybrid vehicles implies the opposite. I have not been able to uncover any online research that describes my issue with any resolution from Volvo or successful 3rd party auxiliary internal or external charging systems. it has been researched by Volvo to be 'within normal operating parameters'.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603072July 18, 2024
UNKNOWN OR OTHER, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
while attempting an OTA software update, the update failed. The instrument cluster was inoperative, it was a complete blank screen. Not able to tell how fast you were going, what gear you were in, how much gas you had. All features displayed on the instrument cluster were not available. Contacted Volvo to attempt a software reset, and all attempts were not successful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594073June 12, 2024
WHEELS
On two occasions we have discovered cracks in a wheel on the vehicle. The second crack is causing the tire to lose pressure. We have no recollection of any impact that would have damaged the wheels. It appears the vehicle is too heavy for the wheels, causing them to fail under normal usage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586454May 1, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? -The backup camera system fails to respond intermittently. Often times the screen will remain black for several seconds while backing up before the screen shows any picture. Other times it will come on, and then flash to black while you are backing up. This is a major hazard should a child run/walk behind a car, when this occurs. I'm hoping others have expressed this problem so action can be taking. How was your safety or the safety of others put at risk? -Since Backup cameras are a federal requirement since 5/2018. The Failure to function on these new cars I find to be unacceptable. Even more so given that Volvo is supposed to be a brand dedicated to safety. Has the problem been reproduced or confirmed by a dealer or independent service center? -Indirectly yes, the Volvo dealership acknowledged that the new Google system is slow to respond at times. But they said a new software update would fix it. I have found this to not be the case and it seems to be happening more frequently now. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -yes by the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -no
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572618February 18, 2024
FUEL/PROPULSION SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
Feb. 1, 2024: A short drive on electric during below zero weather, a car wash & a couple 100ft drive into a parking lot. Pulling into a parking space, foot on the brake pedal, ICE roared on accelerating the car over a curb, down an embankment & into a 3ft snow drift before I could stop it by pressing the brake pedal with both feet. We stopped 6in from a power pole. If forward crash avoidance system worked, didn't register in the EEPROM per the service tech! Feb. 17, 2024, during below zero weather, no electric charge, operating on ICE over about 2mi, Pulled into a parking space, foot on the brake pedal, ICE surged accelerating the car up over a 6" high curb onto sidewalk. Stopped car by depressing the brake pedal with both feet. Car stopped 2in before hitting a brick building. It didn't seem the forward crash avoidance system functioned to stop us. As a 35-year electronic design and repair professional, I have attempted to merge the two situations to try to find similarities. Two things: unexpected ICE engine acceleration surge & forward collision sensor not kicking on brakes. Per Volvo tech, Feb. 1, no register in EEPROM of forward crash avoidance or ICE issues. Second visit Feb. 22 to service will probably yield same. Obviously, this is not normal operation. We have been in two near collisions caused by the car doing things not designed to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558778December 6, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Volvo XC60. The contact stated that on several occasions while the vehicle was turned on, the radio cluster and instrument panel failed to illuminate. Additionally, the contact stated that he and his wife observed a clicking sound coming from the engine compartment when the vehicle was turned off. The vehicle was taken to a dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551178October 21, 2023
TIRES:TREAD/BELT
TWO PIRELLI SCORPION ZERO TIRES (255/40 R21) RECEIVED ON 2022 VOLVO XC60 RECHARGE AS ORIGINAL EQUIPMENT DEVELOPED MISSING SQUARES/ CHUNKS OF RUBBER IN THE TREAD AREA. THE TWO TIRES MISSING TREAD WERE ORIGINALLY ON THE FRONT AND WERE ROTATED TO THE REAR FOR ADDED SAFETY. ALL 4 MATCHING TIRES WERE DISPOSED AT THE VOLVO DEALER. VOLVO XC60 COULD NO LONGER BE SAFELY DRIVEN AFTER THE REAR DRIVER SIDE TIRE PICKED UP A SCREW. THE SAFETY ISSUE WAS POINTED OUT DURING AN ATTEMPT TO HAVE THE TIRE REPAIRED BECAUSE IT WAS LOSING AIR. THE TECHNICIAN STATED A TIRE REPAIR WOULD INVOLVE CUTTING/SCRAPING THE TREAD FOR INSTALLATION OF A PATCH. THEY BELIEVED THAT THE TIRE WOULD RUPTURE UPON APPLICATION OF A PATCH. SIMILAR DAMAGE WAS FOUND ON THE SECOND TIRE BUT IT WOULD STILL HOLD AIR. ON DIFFERENT OCCASIONS, TWO VOLVO DEALERS AND NTB/MAVIS EXAMINED THE TIRES. ON THE FIRST OCCASION, IT WAS THE VOLVO DEALERS OPINION THE DAMAGE WAS CAUSED BY ALIGNMENT. THEY WOULD NOT REPLACE THE TIRES UNDER WARRANTY. SECOND TIME AT NTB/MAVIS THEY BELIEVED THE TIRE CONSTRUCTION WAS FAULTY AND UNSAFE TO REPAIR. THIRD INSPECTION BY A VOLVO DEALER THOUGHT IT MAY HAVE BEEN CAUSED BY DRIVING OVER GRAVEL/SHARP ROCKS. A LOW PRESSURE WARNING APPEARED ON THE INSTRUMENT PANEL. THE TIRE HAD LOST SOME AIR AND WOULD NOT HOLD AIR LONG WHEN REFILLED. VOLVO'S DEALER REPLACED THE PIRELLI TIRE THAT WOULD NOT HOLD AIR, BUT WOULD NOT REPLACE THE OTHER THREE IN THE SET. MATCHING PIRELLI TIRES COULD NOT BE OBTAINED, SO A SET OF MICHELIN TIRES WERE INSTALLED. OWNER WAS REQUIRED TO PAY FOR THREE, VOLVO COVERED ONE TIRE COST BECAUSE IT WOULD NOT HOLD AIR. NTB/MAVIS ADVISED THEY HAVE DISCONTINUED STOCKING THE PIRELLI SCORPION ZERO TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524765June 1, 2023
TIRES
Our tires are Continental 255/45R20. It blowouted today when we were on the freeway with the speed at 65 miles per hour. We pulled our car to the shoulder of freeway after the rear driver side tire was blowouted. The tire was completed damage with many explore holes. We can see the bulges too. Our car is only one year old. The tire on right front in the passenger side was blowouted in March this year and we had replaced it. We can prove this tire is a defect tire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518763April 24, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have had 5 visits with problems with engine , braking sensors, and automatic braking incidents when no obstruction is noted. Propulsion System failure has occurred 3+ times and turtle mode has come on and limited my speed to 30 MPG. It has also started bouncing and shaking while in reverse. I am extremely concerned about the safety threats and lack of consistency when taking it to be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514260March 28, 2023
ELECTRICAL SYSTEM
The vehicle performed an over the air update which failed. The vehicle became inoperable. The vehicle was force started with dash lights indicating multiple system failures. The infotainment system has crashed multiple times rendering climate control non usable. A loaner 2023 XC60 was provided which also resulted in the infotainment center crashing twice. Dealership acknowledged the issue but has no solution for the issue. My concern is there is no guarantee the other safety features are functioning correctly if the most simple electrical component of the vehicle is failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510620March 7, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I purchased the car in April 2022. Did not have any issues until February 2023. Initially, the engine light came on with a turtle icon in the dash screen. I was driving and the car would not go over 45 mph. on a busy street . The car was hesitating badly and also said something about the propulsion? Volvo Ontario towed it from my business and supposedly fixed it. Fast forward the following week, engine light came. Back to dealer, who said the software at that time was not available and it was a recall. A few days later they said they were disconnecting the engine light until new update was available. Back to dealer with update now installed, supposedly this would fix all the engine issues. A few days later, 3/7 I got into car and started it . This mesage came on, "Slow down, the vehicle will reduce speed. Propulsion system failure", Followed by ,"Propulsion System Service Required" with yellow engine light on. Backed out of the driveway and the car started vibrating and shaking violently. Currently waiting on Volvo for next steps. I am so dissapointed with this car and it is a huge concern for safety. I purchased this car because of their reputation for safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510015March 3, 2023
UNKNOWN OR OTHER
I just purchased car two weeks ago. Got home and tried to familiarize myself with the car. Very intricate car with lots of technology. It is a mainframe on wheels. To my shock, there is no written owners manual in the car. I have been trying to go to the dealership, and customer service, to get said owners manual. I offered to pay for one myself. I am told for environmental reasons that it does not exist. The owners manual is available on the center console of the vehicle. WHAT? What if I am on the side of the road and can't turn on my car, I can't access a manual. Can this be legal? This is not safe. How do we not have a law to require a manual be available for a car sold in the US?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506110February 7, 2023
UNKNOWN OR OTHER
When I placed the car in the reverse the backup camera screen went black. I needed to stop and restart the vehicle for the backup camera to start working again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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