Volvo XC60 Complaints (2019)

37 consumer complaints on file.

#11546744September 27, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The drainage system from the roof of the vehicle is faulty and causes water to collect in the space between the carpet in the interior of the vehicle and the floor of the vehicle. Key electrical components are located beneath the front passenger seat of the vehicle. When the water collected, it caused key systems, such as collision warning and other systems to malfunction. When we took the vehicle to the dealership, several other vehicles had to be towed in due to more severe electrical failure as a result of the drainage malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533995July 24, 2023
SERVICE BRAKES, SUSPENSION, STEERING
At approximately 55,000 miles I started to experience intermittent heavy vibration at Highway speeds. According to the Volvo technical journal this is a known issue called the Ghost Shaker. There we no warning lamps or car messages that displayed while the shaking occurred. Typically, the car would shake when above 45 MPH, especially on interstate. While the Ghost Shaker is happening, it was very hard to control the vehicle and the only way to cease the shaking is to pull over and come to a complete stop. Sometimes this was not very safe, especially when you were on an interstate with limited shoulder space. This appears to be a known issue of Volvo, but since I was out of warranty, I had to cover the cost for the repair. I took my XC60 into an Independent Repair shop and a new Volvo Brand brake booster was installed. This appears to have rectified the situation and the shaking has stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525188June 3, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Since owning my Volvo XC60 I have had to change my brakes and rotors 3 times. I first purchased my car in January 2020 and the model is a 2019. The brake issues that have occurred have been the brake pedal shaking excessively as well as concern that the car would not brake due to the brakes wearing down very quickly. This has also affected the brake safety that Volvo pride themselves on. Additionally I was asked to pay $600 for a recall that the dealership told me needed to be done for my safety and admitted that Volvo should be picking up the tab for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511306March 11, 2023
TIRES
The polyurethane foam inside the tire came unstuck, resulting in severe shaking in the car above 40 miles an hour. The tire came on a new 2019 Volvo XC 60 that’s a dealer would not replace the cost of the tire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501268January 11, 2023
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2019 Volvo XC60. The contact stated that the front headlights failed to properly illuminate when engaged. The vehicle was diagnosed by an independent mechanic and the contact was informed that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the vehicle was out of warranty. No further assistance was offered. The approximate failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486442September 26, 2022
SERVICE BRAKES
For the last 18 months, when getting on or while driving on the interstate at speeds of 55 - 70 mph, the steering wheel vibrates and a vibration is felt throughout the vehicle. When braking a pulsation is felt in the brake pedal and the car shudders as it slows. I have taken it to the dealer and they cannot duplicate the issue. I've seen that other Volvo XC-60 have had similar issues with brakes/rotors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459539April 4, 2022
SUSPENSION, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
The entire vehicle shakes and vibrates violently at 50 mph and over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454795March 2, 2022
ELECTRICAL SYSTEM
Driving down the interstate in rush hour at 30 mph, the entire entertainment system as well as the dashboard went black and went through a system restart. The dashboard, including spedometer and related controls were black and unusable for approximately 10 seconds. Approximately 3 minutes later, the system reboot again and all visual aids were unusable for 10 seconds or so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442178November 30, 2021
STRUCTURE:BODY
After I parked my car, the driver’s seat back tilted forward towards the steering wheel and could not be repositioned either manually or electronically. I could barely squeeze in and certainly could not drive the car with the seat in that position. The car needed to be towed to the dealer and Volvo replaced all related components, which were under warranty. If this had occurred while I was driving, the situation would have been extremely dangerous. There were no prior warnings of the seat back failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432966September 14, 2021
TIRES
The contact owns a 2019 Volvo XC60 equipped with Pirelli tires, Tire line: Scorpion Zero, Tire size: 235/55/R19, DOT number: XB08V824219. The contact stated that while the vehicle was parked, the passenger side rear tire experienced a blowout. The contact's child was nearby when the tire exploded but did not sustain any injuries. The dealer was made aware of the failure and was sending a tow truck to tow the vehicle. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413363April 22, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
WHILE I WAS DRIVING IN A BUSY MULTILANE CITY TRAFFIC SITUATION, THE CAR'S CENTER CONSOLE WENT COMPLETELY BLANK AND THE TURN SIGNALS, HAZARD LIGHTS, AND VOLVO ON CALL WERE NOT FUNCTIONING PROPERLY. I AM NOT SURE WHAT ELSE WAS AFFECTED. THIS CONTINUED FOR A FULL 1-2 MINUTES, UNLIKE TIMES BEFORE WHEN THE SYSTEM HAS DONE THE SAME THING BUT QUICKLY RE-BOOTED. THE SAFETY OF OTHERS AND MYSELF WAS COMPROMISED, AS I NEEDED TO CHANGE LANES TO GET ONTO THE INTERSTATE. I COULD NOT TELL IF MY SIGNALS WERE FUNCTIONING BECAUSE THE SIGNALS WERE NOT MAKING A CLICKING SOUND AND THE FLASHING SIGNAL INDICATOR LIGHTS WERE COMPLETELY NONFUNCTIONAL. I TRIED THE HAZARD LIGHTS AS WELL, WHICH DID NOT FUNCTION. I PRESSED THE VOLVO ON CALL BUTTON, BUT NOTHING HAPPENED. WHEN I TOOK THE CAR TO THE DEALERSHIP, THE SERVICE MANAGER STATED THAT A "SOFTWARE UPDATE" WAS PERFORMED TO FIX THE PROBLEM, AND WHEN I QUESTIONED HOW I WAS TO KNOW IF THIS WOULD BE A PROBLEM IN THE FUTURE, I WAS TOLD THAT I "WOULDN'T KNOW UNLESS THERE WAS A PROBLEM" AND THEY CLAIMED TO KNOW NOTHING ABOUT WHETHER THE INCIDENT WOULD BE REPORTED TO THE NHTSA. I FEEL UNSAFE DRIVING THIS CAR NOW, WHICH IS IRONIC CONSIDERING THAT I BOUGHT A VOLVO FOR ITS PURPORTED SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386345January 4, 2021
SERVICE BRAKES, STEERING
SINCE PURCHASING IN MAY 2019, MY BRAKE PADS WERE REPLACED ONCE AND MY ROTORS NOW THREE TIMES. I HAVE LESS THAN 20,000MI ON MY VOLVO. THE REASON IS BECAUSE OF PULSATIONS WHEN I APPLY THE BRAKES AND IT CAN BE FELT IN THE STEERING WHEEL, AT TIMES. MY DEALER HAS BEEN STELLAR IN ADDRESSING MY CONCERNS EACH TIME I HAVE HAD TO HAVE IT SERVICED. I HAVE SEEN ON VARIOUS BLOGS AND CONSUMER SITES THAT THIS IS A RATHER COMMON OCCURRENCE. I BELIEVE THE ROTORS EITHER ARE NOT EQUIPPED FOR THIS VEHICLE OR THE QUALITY OF THE ROTORS ARE SUBPAR. IF A REMEDY OR RECALL IS NOT SUBSTANTIATED, THE OWNERS SHOULD BE ASSURED BRAKES AND ROTORS WILL BE COVERED BY VOLVO, INDEFINITELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348520August 11, 2020
VEHICLE SPEED CONTROL
WAS DRIVING ON HIGHWAY. I LET GO OF THE GAS PEDAL BUT THE CAR STILL UNCONTROLLABLY ACCELERATES! GAS PEDAL IS STUCK. HITTING THE BREAKS SLOWS THE CAR A BIT. THIS WENT ON FOR ABOUT 10 SECONDS AND FINALLY AND LUCKILY THE "R-DESIGN" GAS PEDAL COVER FELL OFF AND I WAS ABLE TO STOP ACCELERATING. INTENDED TO DRIVE AT 65 MPH BUT THE CAR ITSELF ACCELERATED TO UP TO 80 MPH MOMENTARILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330582June 24, 2020
FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2019 VOLVO XC60 HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH THE VEHICLE AHEAD SUDDENLY STOPPED AND THE AUTOMATIC EMERGENCY BRAKING SYSTEM DID NOT ACTIVATE CAUSING THE VEHICLE TO CRASH INTO A SECOND VEHICLE. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE. THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER FINDLAY VOLVO (5385 W SAHARA AVE, LAS VEGAS, NV) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 7,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11298948January 13, 2020
AIR BAGS, STRUCTURE:BODY, SERVICE BRAKES
VEHICLE WAS IN THE HOLD POSITION, AS I WAS COMPLETING A TRANSACTION AT MY PNC BANK DRIVE UP. UPON LEAVING MY FOOT TORCHED THE ACCELERATOR LIGHTLY.SUDDENLY THE CAR STARTED TO ACCELERATE AT A VERY HIGH SPEED. I BRAKED BUT COULD NOT STOP. YOU COULD HEAR THE ENGINE REVVING. I CHOOSE TO HIT A LARGE TREE RATHER THAN ENTER A MAIN ROAD.THE CAR WAST TOTALED.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11292373December 31, 2019
UNKNOWN OR OTHER
IN A STATIONARY POSITION, TAILGATE DOES NOT FULLY LATCH WHEN BUTTON PRESSED TO CLOSE IT. HAVE TO MANUALLY PUSH TAILGATE DOWN FOR IT TO FULLY LATCH. DEALERSHIP WAS UNABLE TO FIX THE PROBLEM. PROBLEM HAS BEEN PRESENT SINCE PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223132June 28, 2019
ELECTRICAL SYSTEM, SERVICE BRAKES
SAFETY ISSUE THE AUTO-HOLD BRAKE FUNCTION MALFUNCTIONED. I AM USING THIS FEATURE A LOT. WHEN ENTERING A PAID PARKING GARAGE THE CAR STOPPED CORRECTLY BEFORE THE GATE . BUT WHEN OPENING THE DOOR AND UNBUCKLING THE DRIVER'S BELT THE SYSTEM MALFUNCTIONED- INSTEAD OF ENTERING AUTO PARKING MODE AND BE STOPPED IF MOVED FORWARD FAST, BREAKING THE PARKING GATE COMPLETELY, DAMAGING CITY'S PROPERTY, BREAKING MY MIRROR AND GETTING DENTS ON THE HOOD, DRIVER'S DOOR AND B-PILLAR TRIM PANEL. ALSO MY LEFT ANKLE HAD A BIG BRUISE AND LUMP AFTER THAT, BUT LUCKILY WAS NOT BROKEN . THIS CASE WAS REPORTED TO POLICE. THE VEHICLE WAS STOPPED. PARKING GARAGE ENTRANCE
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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