Volvo XC60 Complaints (2010)

56 consumer complaints on file.

#11165331January 5, 2019
VISIBILITY/WIPER
VEHICLE WINDSHIELD ISN'T SEALED PROPERLY. WATER POURS INTO CAR, JUST UNDER THE DASH AT AN ALARMING RATE WHENEVER IT RAINS. WHEN COMING TO A STOP OR ACCELERATING, THE WATER THAT HAS COLLECTED IN THE BODY CAN BE HEARD SLOSHING BACK AND FORTH. WHEN THE OUTSIDE TEMPERATURE DROPS, THE INSIDE WINDOWS NEED TO BE SCRAPED. THIS WATER LEAK HAS ALSO CAUSED A MOLD AND MILDEW SMELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121678August 22, 2018
ELECTRICAL SYSTEM
BATTERY DRAIN FROM SATELLITE IN VEHICLE. ALSO, WHEN ENGINE IS OFF, THE RADIO COMES ON UNLESS MANUALLY TURNED OFF. HOWEVER, EVEN WITH EVERYTHING OFF, BATTERY STILL DRAINS. I HAVE BEEN LEFT IN NOW TWO AREAS WITHOUT A RUNNING CAR. I REPLACED THE BATTERY IN APPROXIMATELY AUGUST, 2016 AFTER HAVING IT TOWED TO A VOLVO DEALER IN SOUTHERN CALIFORNIA AND ALSO REPLACED THE BATTERY A VOLVO REPAIR SHOP IN AUGUST, 2018 IN SOUTHERN OREGON. I AM WORRIED THAT WITH THE CONTINUOUS DRAINING OF THE BATTERY CAUSED BY SOMETHING ENTITLED RDAR THAT I WILL LOSE ALL POWER TO MY VEHICLE WHILE TRAVELING ON THE FREEWAY AND IN AREAS AWAY FROM ANY ASSISTANCE FOR REPAIR (I.E., 2 LANE ROADS TO THE OREGON COAST, FREEWAY TRAVEL ON I-5, ETC.). AFTER SOME RESEARCH, I FIND THAT THERE IS A PENDING LAWSUIT FOR THIS ISSUE, FILED IN NEW JERSEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062228January 11, 2018
POWER TRAIN
REAR DIFFERENTIAL PINION BEARING FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000126June 20, 2017
STRUCTURE:BODY
"SUNROOF DRAINS TUBES ARE TOO SHORT AND ATTACH TO A SOUND TRAP IN THE A PILLAR OF VEHICLE. SOUND TRAP ALLOWS THE RAIN WATER TO DRAIN TO OUTSIDE OF VEHICLE. WITH THE DESIGN ON THE SHORT TUBES, THEY OFTEN DETACH FROM THE SOUND TRAP CAUSING EXCESSIVE WATER TO ENTER THE INTERIOR OF VEHICLE THEREBY FLOODING THE FLOOR BOARDS... DURING HEAVY RAIN AND PARKED IN LOT, 3 INCHES OF WATER COLLECTED AT BRAKE PEDAL AREA AND RAIN DRIPPING FROM SUNROOF CONTROL AREA.... MOLD SPORES MAY DEVELOP UNDER CARPET PRESENTING HEATH CONCERNS...FAULTY DRAINAGE TUBES ARE A DOCUMENTED PROBLEM BY CUSTOMERS..." I FOUND THIS COMPLAINT ONLINE AND HAVE BEEN EXPERIENCING THE SAME PROBLEM FOR NEARLY ONE YEAR. I INITIALLY THOUGHT MY WINDSHIELD WAS DAMAGED AND TOOK THE VEHICLE TO THE LOCAL VOLVO DEALERSHIP AND WAS TOLD THE EXTENDED WARRANTY WOULD NOT COVER THE REPAIR. AFTER RESEARCHING THE ISSUE ONLINE, I DISCOVERED NUMEROUS COMPLAINTS ABOUT THE DESIGN OF THE SUNROOF DRAINS. I LIVE IN WEST PALM BEACH, FL AND HAVE HAD NEGATIVE EXPERIENCES WITH THE LOCAL VOLVO SERVICE DEPARTMENTS HERE, SO I FEEL THERE IS NO RECOURSE FOR MY TROUBLES. IN TALKING WITH OTHERS REGARDING BAD SERVICE EXPERIENCES, I DISCOVERED OTHERS WHO HAVE HAD SIMILAR EXPERIENCES. ADDITIONALLY, AFTER READING COMPLAINTS ONLINE AND THE LITIGATION AGAINST VOLVO IN THE STATE OF NEW JERSEY, IT IS APPEARS VOLVO HAS NO PLAN TO ACCEPT RESPONSIBILITY FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000125June 20, 2017
AIR BAGS, ELECTRICAL SYSTEM
COWL TRAIN CLOGGED AND SUNROOF DRAIN TUBES CLOGGED CAUSING ELECTRICAL PROBLEMS. I HAVE TO CONSTANTLY REPLACE THE REAR BRAKE LIGHT BULBS EVER FEW WEEKS. WATER GATHERED IN THE FRONT PASSENGER FLOOR AS WELL AS THE REAR PASSENGER FLOOR. WATER IN SIDE BOARDS AS WELL. THE AIRBAG INDICATOR LIGHT IS ON STATING URGENT SERVICE NEEDED. THE POWER BUTTON FOR THE SUNROOF CURTAIN WORKS INTERMITTENTLY. AS WELL AS THE FAN MOTOR RUNS AFTER TURNING OFF THE IGNITION. ALL SIGNS OF AN ELECTRICAL PROBLEM CAUSED BY THE CLOGGED TUBES AND COWL TRAIN. I WANT TO BE PART OF THE EXISTING CLASS ACTION SUIT. NO SETTLEMENT HAS OCCURRED YET. IT WAS BROUGHT UP IN 2010 AND HAS JUST BEEN REINSTATED AGAIN. SIMILAR VOLVO'S WITH THE SAME YEAR HAVING THESE SAME PROBLEMS AND ISSUES. HOPE THE GOVERNMENT INVESTIGATES THIS ISSUE. VERY CONCERNED THAT THE AIRBAGS WILL DEPLOY OR WORSE YET NOT WORK AT ALL. THIS IS DEFINITELY A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993836June 7, 2017
SUSPENSION
ALREADY HAD TO REPLACE PASSENGER SIDE REAR SPRING AND NOW HAVE TO REPLACE BOTH FRONT SPRINGS. THEY HAVE ALL BROKEN WILL DRIVING ON CITY STREETS. REPLACED THE REAR 11/2015. WILL BE REPLACING BOTH FRONT SPRINGS 6/2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978669April 15, 2017
UNKNOWN OR OTHER
WHEN LEAVING WORK, I GOT INTO MY VEHICLE AND FOUND A PIECE OF PLASTIC WITH BEIGE GREASE ALL OVER IT. I LOOKED FURTHER AND SAW A METAL PIN ON THE FLOOR AND ANOTHER SMALL PIECE OF PLASTIC. I DIDNT KNOW WHERE IT CAME FROM UNTIL READY TO DRIVE OFF I PUT THE VEHICLE IN GEAR AND FOUND THE BUTTON ON THE SHIFTING KNOB WAS GONE. THIS WAS THE MISSING PIECE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969838April 1, 2017
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VOLVO XC60 FLOODED WHEN PARKED & POOL OF WATER GATHERED IN DRIVER SIDE FLOOR BOARD WATER DAMAGE IN ELECTRICAL HAS COMPROMISED SAFETY SYSTEM PER DEALER (AIR BAG WARNING WENT OFF). DEALER INDICATED AIRBAGS MAY NOT DEPLOY IN EVENT OF CRASH (YIKES, NHTSA PLEASE CAN YOU PUT TO TOP OF PRIORITY LIST TONSEE WHAT OTHER VOLVOS MAY BE AFFECTED?) DUE TO COMPUTER BOARD DAMAGE DUE TO WATER LEAK. DEALER INDICATED WINDSHIELD NEEDS TO BE RESEALED (DEALER FOUND WINDSHIELD LEAKING& ADVISED WHEN PRESSED WINDSHIELD WAS LOOSE). SUNROOF LEAKING & DEALER ADVISED DUE TO DRAIN PIPES CLOG THAT NEEDS TO BE CLEANED/MODIFIED. HAD CALLED VOLVO CAR USA (SPOKE W/ BETTTY) B4 GOING TO DEALER, BUT WAS REFERRED TO DEALER, SAID ULTIMATE DECISION WAS UP TO MIDWEST MANAGER ("MM"). MM ADVISED OUR COST WAS ABOUT OVER $800, & VOLVO WOULD PAY AROUND $1,000. MM GAVE US ONLY 24 HOURS TO ACCEPT OR REJECT THEIR OFFER THEY CALLED A "GOODWILL OFFFER". I CALLED VOLVO CAR USA, LEFT MESSAGE W/ ANN FOR BETTY BUT WAS ADVISED AGAIN ULTIMATE DECISION UP TO MM. WE COUNTERED TO BE REASONABLE W/ $300 OFFER FOR US TO PAY WHICH MM FLATLY REJECTED. PLEASE SEE LINK & SPECIFICALLY SEE HIGHLY CONCERNING COMMENT BY THE CHAMP DATED 1/16/14-HTTP://VOLVOFORUMS.COM/FORUM/VOLVO-XC60-51/LEAKING-FRONT-WINDSHIELD-2010-XC60-67995/. WHY HASN'T A RECALL HAPPENED? DEALER TOLD US CLASS ACTION WASN'T SETTLED YET...WE HOPE THE GOV. WILL INVESTIGATE BROADLY. HOW MANY OTHERS HAVE/HAD THESE ISSUES & MORE IMPORTANTLY HOW MANY LIVES ARE AT STAKE DUE TO ELECTRICAL DAMAGE TO SYSTEM(S) INVOLVED W/ AIRBAG DEPLOYMENT, ETC. HOW LONG HAS BIG CORPORATION KNOWN ABOUT ISSUES & WHAT DO THEIR INTERNAL DOCUMENTS SAY? THE GOV. HAS AUTHORITY & SHOULD LOOK INTO IT W/ A PROMPT DOCUMENT REQUEST TO VOLVO W/ A PUBLIC ANNOUNCEMENT. WINDSHIELD WIPER & SIDE MIRROR BROKE TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928752November 30, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLVO XC60. THE CONTACT STATED THAT WATER ENTERED THE VEHICLE AND IT STALLED MULTIPLE TIMES. THE DEALER INSPECTED THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927346November 21, 2016
STEERING
THE STEERING STICKS/LOCKS AND POPS WHEN TURNING TO THE RIGHT MAKING IF VERY HARD TO IMPOSSIBLE TO STEER, BUT WORKS FINE WHEN TURNING TO THE LEFT. THE PROBLEM IS WORSE WHEN THE CAR FIRST STARTS AND IMPROVES AS IT IS DRIVEN. THE STEERING GEAR HAS BEEN REPLACED TWICE NOW (AT 34K AND 92K MILES). THE VOLVO DEALER REPORTED NO PROBLEMS WITH THE STEERING PUMP AND COULD NOT EXPLAIN THE REASONS FOR THE REPEATED FAILURE, SIMPLY REPORTING THE STEERING GEAR NEEDED TO BE REPLACED AGAIN. THE PROBLEM DID GO AWAY AFTER REPLACING IT AGAIN. THE ISSUE WAS ALSO REPORTED TO VOLVO OF AMERICA, AS THIS COULD BE A SERIOUS AND LIFE THREATENING FAILURE, BY IMPEDING ADEQUATE STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926980November 18, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 VOLVO XC60. THE CONTACT STATED THAT THE REAR WINDSHIELD WIPER ONLY EXHIBITED TWO SPEEDS SETTINGS AND WOULD NOT COMPLETELY CLEAR THE WINDOW WHEN DRIVING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER IS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000. SJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918426October 24, 2016
STRUCTURE:BODY, EXTERIOR LIGHTING
THE HEADLIGHT ASSEMBLY IS HELD IN PLACE ONLY BY 3 PLASTIC TABS. WITH TIME THOSE TABS BECOME BRITTLE AND BREAK, AND THE HEADLIGHTS COME OFF COMPLETELY LOOSE FROM THE CAR, HELD ONLY BY THE WIRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892436August 2, 2016
UNKNOWN OR OTHER
WHILE I WAS DRIVING THE CAR AROUND A CORNER AFTER STOPPING, I HAD A FRONTAL COLLISION WITH ANOTHER CAR. MY CRASH AVOIDANCE SYSTEM DID NOT ACTIVATE. I WOULD LIKE THE BLACK BOX OF MY VEHICLE TO BE CHECKED. VOLVO NORTH AMERICA WAS NOT HELPFUL WHEN I CALLED THEM.
Crash:
Yes
Fire:
No
Injuries:
6
Deaths:
0
#10871986June 2, 2016
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SUNROOF DRAINS TUBES ARE TOO SHORT AND ATTACH TO A SOUND TRAP IN THE A PILLAR OF VEHICLE. SOUND TRAP ALLOWS THE RAIN WATER TO DRAIN TO OUTSIDE OF VEHICLE. WITH THE DESIGN ON THE SHORT TUBES, THEY OFTEN DETACH FROM THE SOUND TRAP CAUSING EXCESSIVE WATER TO ENTER THE INTERIOR OF VEHICLE THEREBY FLOODING THE FLOOR BOARDS AND ELECTRICAL SYSTEMS THAT CONTROL THE SUNROOF AND AIRBAGS. AIRBAGS ARE THEN DEACTIVATED AND REQUIRE IMMEDIATE SERVICING. DURING HEAVY RAIN AND PARKED IN LOT, 3 INCHES OF WATER COLLECTED AT BRAKE PEDAL AREA AND RAIN DRIPPING FROM SUNROOF CONTROL AREA. RAIN WATER SHORTED OUT MY SUNROOF MOTOR RENDERING IT UNUSABLE. I WAS ALSO ADVISED BY MECHANIC WHILE PERFORMING AN OIL CHANGE THAT THE AIRBAGS ARE DEACTIVATED AND VEHICLE INFORMATION SYSTEM DISPLAYS AN URGENT SRS CODE. MOLD SPORES MAY DEVELOP UNDER CARPET PRESENTING HEATH CONCERNS FOR MYSELF AND CHILD. ALL SYSTEMS FUNCTIONED PROPERLY PRIOR TO WATER LEAKING INTO VEHICLE. FIVE MONTHS PRIOR VOLVO SERVICE DEPT. RECOMMENDED A WINDSHIELD REPAIR DUE TO WATER ENTERING THE VEHICLE WHILE PARKED AND DRIVING WHICH I CONSENTED. AFTER NINE DAYS IN VOLVO SHOP, I TOWED MY VEHICLE TO A WINDSHIELD REPAIR FACILITY. NEW WINDSHIELD WAS INSTALLED 12/2015 AT MY COST. RAIN WATER LEAK APPEARED AGAIN IN 5/2016 AFTER MULTIPLE DAY RAIN. LEAKS IN EXACTLY SAME LOCATIONS. ADVISED VOLVO IMMEDIATELY, HOWEVER SERVICE DEPARTMENT UNWILLING TO REPAIR AT VOLVO EXPENSE AND DENIED ME FUTURE SERVICES. FAULTY DRAINAGE TUBES ARE A DOCUMENTED PROBLEM BY CUSTOMERS AND MANAGER O. E. BURKE OF FREEDOM VOLVO VIRGINIA BEACH, VA. HE DISCUSSES FULL DETAILS IN UTUBE VIDEO DATED 23 AUG, 2013. FREEDOM VOLVO OFFERS A PREVENTIVE MAINTENANCE PLAN TO ADDRESS THE PROBLEM. NO RECALL OR CAMPAIGN HAS ADDRESSED THIS COMMON ISSUE. I'M AFRAID TO DRIVE THE VEHICLE WHILE AIRBAGS DEACTIVATED, PLEASE REQUIRE VOLVO TO FIT THESE VEHICLES WITH PROPER TUBES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871988June 2, 2016
UNKNOWN OR OTHER
WHILE MAKING A LEFT TURN ONTO A MAIN STREET IN MORNING TRAFFIC, MY PASSENGER SIDE DOOR SWUNG COMPLETELY OPEN. SPEED WAS APPROX. 10MPH OR LESS. I IMMEDIATELY PULLED OVER JUST FEET FROM ENTERING ONTO A BUSY FREEWAY. THE LATCH ON THE PASSENGER DOOR WOULD NOT ENGAGE. DOOR WOULD NOT LATCH AFTER RESTARTING CAR,,LOCKING AND UNLOCKING VEHICLE WITH KEY OR ANY OTHER METHOD. FINALLY I TIED THE DOOR CLOSED WITH SEVERAL BUNGGIE CORDS AND DROVE TO WORK. THE DOOR LATCHED WHEN I REACHED THE JOB 45 MINUTES LATER. I PUSHED THE DOOR LOCK BUTTON ON DRIVER SIDE AS NORMAL. TEMPERATURE IN ILLINOIS THAT DAY WAS BELOW FREEZING. THIS IS THE FIRST AND ONLY OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870090May 20, 2016
STRUCTURE:BODY
DRIVERS DOOR WOULD NOT LATCH. LUCKILY THIS HAPPENED WHILE THE CAR WAS STATIONARY AND NOT WHILE IT WAS IN MOTION. THE DOOR HAD TO BE TIED SHUT TO DRIVE IT TO THE LOCAL DEALER FOR REPAIR. DEALER FOUND THE LATCH WAS WORN AND NEEDED REPLACED. THE CAR IS IN EXCELLENT CONDITION AND HAS 80,000 HIGHWAY MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846341March 13, 2016
WHEELS
TIRE PRESSURE MONITOR SUSCEPTIBLE TO CORROSION FROM ROAD SALT AND CAN BLOW OUT VALVE STEM RAPIDLY DEFLATING THE TIRE. WE HAD JUST RETURNED FROM A TRIP WITH THE VEHICLE AND PARKED IT AT HOME WHEN A SHORT TIME LATER THE VALVE STEM HAD BLOWN OUT DEFLATING THE TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783044October 16, 2015
WHEELS
TIRE PRESSURE SENSOR GAUGES ARE CORRODED AND HAVE FAILED ON THREE WHEELS IN THE LAST THREE YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663536December 11, 2014
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLVO XC60. WHILE DRIVING APPROXIMATELY 30 MPH, THE SPEEDOMETER DISPLAYED 80 MPH AND THE SHIFT LEVER WOULD SHIFT GEARS FROM DRIVE INTO NEUTRAL AND THEN INTO PARK INDEPENDENTLY. THE CONTACT MENTIONED THAT THE ELECTRICAL SYSTEM WAS NOT WORKING PROPERLY. THE FAILURE RECURRED SEVERAL TIMES. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633864September 17, 2014
SERVICE BRAKES, EQUIPMENT ADAPTIVE/MOBILITY, UNKNOWN OR OTHER
DRIVING AT SLOW SPEED WITH NO CARS IN FRONT OR BEHIND ME. SUDDENLY THE CAR ENGAGED THE CITY SAFETY AND IT CAME TO AN ABRUPT HALT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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