Volkswagen Touareg Complaints

646 consumer complaints on file.

#10106396January 15, 2005
SERVICE BRAKES, HYDRAULIC
WHILE PULLING INTO THE APT. PARKING LOT THE BRAKES FAILED AND THE STEERING WHEEL LOCKED, THERE WAS AN ALERT ON THE CONTROL SCREEN BUT I AM NOT SURE WHAT IT SAID. AS A RESULT THE CAR DROVE OVER A FIRE HYDRANT AND HIT THE TRUNK OF A CAR PARKED NEXT TO THE HYDRANT. BOTH FRONT WHEELS WERE DAMAGED AND THE DRIVERS SIDE WHEEL CAME COMPLETELY OFF. THERE WERE NO PHYSICAL INJURIES AND ONLY ONE PERSON (TOM) WAS INVOLVED IN THE ACCIDENT. THE POLICE WERE CALLED AND THE OFFICER STATED THAT THE BRAKES FELT "MUSHY." NO TICKETS WERE ISSUED. STILL WAITING FOR A ADJUSTER TO VIEW THE CARS INVOLVED. THE CAR WAS PURCHASED NEW IN AUG. AND WAS TAKEN BACK TO THE SERVICE CENTER TWICE WITHIN A MONTH. FIRST FOR AN AIR BAG PROBLEM, 2 FOR A BRAKE WARNING LIGHT. THEY DID NOT DO A DIAGNOSTIC FR THE BRAKES THEY ONLY CHANGED A LIGHT BULB. THE WARNING LIGHT CAME A WENT SPORADICALLY BEFORE THIS SERVICE. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10102146December 4, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
WE HAVE A VOLKSWAGON TOUREG V6 AUTOMATIC AND STANDARD TRANSMISSION. WE BROUGHT THE CAR IN FOR OVELRALL SERVICE AND TO INSPECT TRANSMISSION FOR POSSIBLE FAULTY GEAR BOX. DEALERSHIP REPLACED TRANSFER CASE AS WELL AS INSPECTED CASE STEEPER MOTOR. CAR WAS KEPT FOR THREE DAYS FOR REPAIRS AND THEN ANOTGER THREE DAYS TO GET THE PART AND REPLACE. PERFOMANCE OF THE CARS AUTOMTIC SHIFTING CAPABILITES HAS BEEN POOR. NOTICE THAT CAR HAS PROBLEMS SHIFT FROM 1ST , 2ND TO 3RD. HIGH REVS THE ENGINE. ALSO NOTICE AT HIGHER SPEEDS THE CAR SOMETIME CAUSE THE CAR TO LURCH INTO LOWER GEAR WE HAVE ALSO EXPERIENCED CAR STALLING ON STEEP HILLS WHEN IN GEAR . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100038November 16, 2004
ENGINE AND ENGINE COOLING
WHEN PULLING OUT INTO TRAFFIC FROM A STOP VEHICLE INTERMITENTLY HESITATES FOR A FEW SECONDS. IT SEEMS AS THOUGH THE ENGINE IS NOT RESPONDING TO THE ELECTRONIC THROTTLE OR THE TRANSMISSION IS SLIPPING. THIS IS A DANGEROUS PROBLEM WHEN PULLING INOT TRAFFIC FROM A SIDE STREET OR MAKING ALEFT TURN INTO ONCOMING TRAFFIC. I WAS ALMOST REA-ENDED THE OTHER DAY. I ALSO FEEL THAT IF I MAKE A LEFT TURN INTO ONGOING TRAFFIC WITH A NORMAL MARGIN OF SAFETY, THE VEHICLE COULD HESTITATE AND I COULD BE HIT HEAD-ON OR BROADSIDED. IT IS A DANGEROUS PROBLEM. I HAVE RETURNED THE VEHICLE TO THE DEALER TWICE. THE FIRST TIME THEY SAID THEY LOADED IN NEW ECU FIRMWARE AND NEW TCU FIRMWARE. IT DIDN'T FIX THE PROBLEM. I RETURNED THE VEHICLE TO THE SAME DEALER AND THEY INDICATED THAT THE VOLKSWAGON FACTORY ENGINEERS ARE WORKING ON A NEW FIRMWARE RELEASE AND SHOULD HAVE IT OUT THE FIRST PART OF DECEMBER 2004. THEY SAID THEY WOULD CALL ME TO INSTALL THE NEW FIRMWARE WHEN AVAILABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099613November 8, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
WHILE DRIVING TRANSMISSION SHIFTED FROM FIFTH GEAR TO FIRST GEAR. CONSUMER PULLED OVER, AND TURNED THE VEHICLE OFF. THEN, VEHICLE WAS REPROGRAMMED, AND CONSUMER WAS ABLE TO DRIVE IT TO THE DEALER FOR INSPECTION. AT FIRST THE MECHANIC COULD NOT DUPLICATE THE PROBLEM. BUT THE MECHANIC INFORMED THE DRIVER THAT THE CONTROL MODULE NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096528October 27, 2004
VEHICLE SPEED CONTROL
WHEN THE VEHICLE HAS SLOWED TO A NEAR STOP AND THE ACCELERATOR IS DEPRESSED, IT INITIALLY HESITATES, THEN SURGES FORWARD. THIS PREVENTS THE DRIVER FROM ACCELERATING SMOOTHLY AND COULD BE A SAFETY CONCERN. I THINK THE ENGINE ECU MAY NEED A SOFTWARE UPDATE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094091October 27, 2004
VEHICLE SPEED CONTROL
WHILE ATTEMPTING TO ACCELERATE FROM A STOP THE VEHICLE WOULD NOT ACCELERATE THEN STALL. CONSUMER STATED THERE WAS NO POWER. CONSUMER TOOK VEHICLE TO THE DEALER, AND PROBLEM RECURRED. *AK THE DEALER FLASHED THE TRANSMISSION BUT THE PROBLEM RECURRED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095861October 16, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
JUST BOUGHT MY 2005 VW JETTA GLS TDI DIESEL (TURBO) MODEL CAR FROM LOCAL DEALERSHIP IN COLUMBUS, GA. MY WIFE AND I DROVE OFF THE LOT (LITERALLY) AND SHE IMMEDIATELY TURNED ON HER NEW DRIVER'S SIDE HEATED SEAT (BLACK LEATHER SEAT) TO TEST IT (LUCKY SHE DID). THE SEAT WOULD NOT WORK AT FIRST, THEN IT GOT HOT, AND HOTTER, AND STARTED BURNING HER. SHE CUT OFF THE HEAT SWITCH FOR THE SEAT, AND THE SEAT REMAINED HOT. THE SWITCH STARTED GETTING TOO HOT TO TOUCH AND SMELLED OF SMOKE, SO WE TURNED AROUND AND BROUGHT THE CAR BACK THAT SAME DAY/MINUTE. THE DEALER SAID IT WAS JUST THE SWITCH. THEY REPLACED THE SWITCH AND WHEN I PICKED IT UP,BUT IT THEN IT TOOK ABOUT 5 MINUTES TO GET WARM, BUT THE SWITCH WASN'T SMOKING OR EXTREMELY HOT AS BEFORE. THE NEXT DAY, THE HEATED SEAT ON THE DRIVER'S SIDE STOPPED WORKING ALL TOGETHER. OUR THIRD DAY OF OWNERSHIP, WE HAD TO SCHEDULE A SERVICE FOR THE FOLLOWING MONDAY AND DO WITHOUT THE HEATED SEAT ALL TOGETHER. THE VW SERVICE ADVISOR ADVISED ME HE MIGHT HAVE TO REPLACE THE HEATING ELEMENT IN THE SEAT ITSELF ALTHOUGH HE COMMENTED "HE KNEW NOTHING OF SUCH PROBLEMS AS THIS"-?. ANYWAY, HERE WE SIT WITH A LOANER AWAITING THE VERDICT, AND IT APPEARS WE MIGHT BE INHERITING A PROBLEM FROM WAY BACK. MY ISSUE IS THAT THE SWITCH GOT EXTREMELY HOT, AND THE SEAT WAS HOT ENOUGH TO CAUSE A BURN OR A CAR FIRE. YES, I KNOW..KEEP THE SWITCH OFF -BUT, WE HAD IT OFF AND THE SEAT STILL KEPT GETTING HOTTER (DURING THE FIRST INCIDENT). I'M AFRAID THESE THINGS ARE GOING TO GO BAD AND SOMEONE WILL HAVE A LITTLE DIESEL CAR BURNING UP AROUND THEM WITH A FAULTY SEATBELT TRAPPING THEM IN A FIRE! HELP, AND PLEASE GET ENGINEERING ON THIS ONE ( RE: # PE 03052)*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092034October 15, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, ENGINE AND ENGINE COOLING:ENGINE
WHEN MAKING RIGHT OR LEFT TURNS THE VEHICLE'S ENGINE HESITATED. THE CONSUMER WAS CONCERNED THAT THE FAILURE WOULD RESULT IN AN ACCIDENT. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095461October 7, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE, AIR BAGS
WHILE DRIVING VEHICLE HESITATED. CONSUMER PRESSED DOWN ON THE ACCELERATOR PEDAL AND VEHICLE MOVED INTERMITTENTLY ON ITS OWN. SRS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER DROVE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC PLACED THE VEHICLE ON A DIAGNOSTIC MACHINE. THE MECHANIC DETERMINED THAT THE SENSOR SHAFT FOR TRANSMISSION AND ENGINE NEEDED TO BE REPLACED. THIS PROBLEM WAS A DESIGN FLAW DEFECT. CONSUMER INFORMED THE MECHANIC THIS PROBLEM WAS NOT ACCEPTABLE AND HAD NOT BEEN RESOLVED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093720October 6, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TRANSMISSION HAS TERRIBLE SHIFT CHARACTERISTICS. UNLESS THE VEHICLE IS COMPLETELY STOPPED, THE TRANSMISSION WON'T DOWNSHIFT TO 1ST OR WHEN IT DOES IT LAUNCHES YOU INTO THE CAR IN FRONT. THE VEHICLE SEEMS TO STUMBLE BAD FROM A STOP IF IT HASN'T DOWNSHIFTED INTO LOW GEAR. I THINK THE COMPUTER NEEDS TO BE REPROGRAMMED FOR A SMOOTHER START!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091735September 28, 2004
VEHICLE SPEED CONTROL
CONSUMER APPLIED THE ACCELERATOR PEDAL AND VEHICLE FAILED TO ACCELERATE. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION NUMEROUS TIMES, AND MECHANIC DETERMINED THAT IT WAS A SAFETY FEATURE. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089315September 14, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE CONSUMER STATED THE DEFOGGER DID NOT DEFROST THE WINDSHIELD EFFICIENTLY. THIS CAUSED POOR VISIBILITY TO THE DRIVER. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION TWICE. THE MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. *JB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091949September 13, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
CONSUMER COMPLAINED ABOUT INTERMITTENT STALLING. WHEN DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 MPH VEHICLE STALLED AS IF THE MOTOR SHUT DOWN. WHEN THIS OCCURRED VEHICLE LOST POWER. HAS TOOK VEHICLE TO DEALER, AND CONTACTED MANUFACTURER. YET NONE OF THEM SEEMED TO KNOW HOW TO RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083096August 1, 2004
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
THE COMPUTER PROGRAM CONTROLLING THE TIRE PRESSURE MONITORING SYSTEM IS FLAWED. THE COMPUTER WILL INDICATE (ON DASH DISPLAY) THAT A TIRE IS FLAT WHEN THE ACTUAL PRESSURE IS ABOUT 4 POUNDS EITHER HIGH OR LOW. IT WILL NOT SHOW THE ACTUAL TIRE INVOLVED OR CONDITION. IT ALSO CAUSES AN AUDIO ALARM TO BE SOUNDED CONTINUALLY UNTIL THE CAR IS PULLED OVER, STOPPED AND THE SYSTEM DISABLED FROM THE ON DASH CONTROLS. THIS IS NOT ALWAYS POSSIBLE WHEN ON A FREEWAY. THE ALARM IS TOTALLY AND COMPLETELY IN ERROR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083098August 1, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
THE COMPUTER PROGRAM CONTROLLING THE ACCELERATOR APPLICATIONS TO THE ENGINE IS FLAWED. HE EXISTING PROGRAM ANTICIPATES THE DRIVERS INTENTIONS IN SLOWING TO A STOP IN THAT IT CANNOT ACCEPT A SUDDEN REQUEST FOR ACCELERATION FROM THE DRIVER BEFORE COMPLETING THE PREVIOUS ACTION. THIS CAUSES AN EXCESSIVE "DELAY" IN APPLYING THROTTLE IN AN EMERGENCY SITUATION AND WHEN IT FINALLY DOES, IT COULD RESULT IN DEATH IN CERTAIN CONDITIONS. THE COMPUTER SHOULD BE PROGRAMMED TO ACCEPT AN EMERGENCY COMMAND OF THIS TYPE UNDER THE CONDITIONS DESCRIBED ABOVE. THIS HAS ALSO BEEN REPORTED AS A PAST CONDITION IN AUDI AUTOMOBILES THAT HAS BEEN TRANSFERRED INTO THE TAURAG IN 2004.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080680July 9, 2004
VEHICLE SPEED CONTROL
DIFFICULT TO CONTROL ACCELERATION SURGE WHEN STARTING OFF FROM AT STOP POSITION. ACCELERATION IS NOT LINEAR. REMOTE KEY FOB WORKS INTERMITTENTLY. PROGRAMMABLE CONVENIENCE PROGRAMS LOSE PROGRAMMING. TIRE MONITOR OFTEN DISPLAYS ERRONEOUS WARNINGS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080472July 6, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHEN TRYING TO ACCELERATE ON OCCASION THE CAR WILL STALL AND THE ACCELERATOR WILL NOT PRODUCE ANY ACTION. I WAS IN AN INTERSECTION TRYING TO MERGE INTO TRAFFIC AND GOT INTO THE INTERSECTION AND TRIED TO ACCELERATE AND COULD NOT. VERY SCARY. THE CAR HAS DONE IT REPEATEDLY UNDER LESS THREATENING CIRCUMSTANCES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078630June 22, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE EXPERIENCED THE FOLLOWING ISSUE APPROXIMATELY 5 OR 6 TIMES, IN A 4 TO 5 MONTH PERIOD. I HAVE CONTACTED MY LOCAL VW DEALERSHIP & THEIR NATIONAL HEADQUARTERS. I HAVE NOT HAD ANY RESOLUTION OR ANY STATUS UPDATES. WHAT IS THE PROBLEM WITH THE VEHICLE? WILL THE PROBLEM BE CORRECTED SOON? DO I NEED TO GET TRADE OR SELL MY VEHICLE? (1) USUALLY WHEN SLOWING DOWN, IN THE 40-50 MPH RANGE, WHILE TURNING IN A CURVE (2) MY 04 TOUAREG FEELS (SHUDDERS) AS IF IT HAS SLIPPED A GEAR. THERE IS NO INDICATION OR WARNING WHEN IT WILL OCCUR. THE FIRST 2 TIMES IT HAPPENED, I ALMOST LOST CONTROL OF THE VEHICLE (3) I HAVE CONTACTED MY LOCAL VW DEALERSHIP, SERVICE MANAGER, AND THE VW US HEADQUARTERS. THEY TELL ME THAT I AM NOT THE ONLY ONE EXPERIENCING THESE PROBLEMS, THAT THEY ARE TRYING TO DETERMINE THE CAUSE AND SOLUTION. THANK YOU, *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079606June 21, 2004
ELECTRICAL SYSTEM:HORN, AIR BAGS
WHILE DRIVING SRS AIR BAG LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER PRESSED DOWN ON THE HORN AN IT FAILED. CONSUMER DROVE THE VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073669June 14, 2004
VEHICLE SPEED CONTROL
WHILE APPROACHING AN INTERSECTION, THE VEHICLE SUDDENLY ACCELERATED. THE CONSUMERS FOOT WAS ON THE BRAKES BUT THE VEHICLE CONTINUED TO ACCELERATE. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION, HOWEVER, THE MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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