Volkswagen Touareg Complaints

646 consumer complaints on file.

#10169551September 28, 2006
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
I HAVE A 2004 VW TOUAREG....IT IS A WELL KNOW PROBLEM THOUGHT ALL VW SERVICE SHOPS AS IT WAS SENT OUT IN A TSR? I HAVE OWNED MY VW FOR 2 YRS 8 MONTHS, AND HAVE ALREADY ACQUIRED 78000 MILES, I DRIVE EVERYWHERE...LEAVING ME OUT OF WARRANTY DUE TO MILEAGE.....I HAVE EXPERIENCED THE AIRBAG ISSUE THAT YOU HAVE ALREADY REPORTED TO VW...THE DRIVER SEAT BACK AND FORTH MOTION RUNS OVER THE AIRBAG WIRE HARNESS CAUSING IT TO SPLIT THE WIRES CAUSING A COMPLETE AIRBAG FAULT...IT COST ME 425.00 TO HAVE THIS FIXED....12.00 PARTS THE REST LABOR....EVEN THE VW REPAIR PERSON I DEALT WITH ADMITTED THIS IS A KNOW ISSUE BUT NO RECALL HAS BEEN ISSUED.....WHY? IS IT NOT SAFE TO ASSUME THAT YOUR VEHICLE WAS EQUIPPED WITH AIRBAGS TO SAVE YOUR LIFE? IS IT NOT ABSURD TO HAVE YOUR ENTIRE SYSTEM NOT FUNCTION DUE TO A 12.00 PART THAT WAS IMPROPERLY POSITIONED IN THE FIRST PLACE? PLEASE FOR ALL TOUAREG OWNERS ISSUE A RECALL....EVERYONE KNOWS ITS OUT THERE AFFECTING ALL 2004 TOUAREGS....PLEASE DON'T ALLOW ANYONE TO BE INJURED AND KILLED ...OR WAIT UNTIL IT COSTS THEM A WEEK OR TWO OF PAY TO HAVE IT FIXED....THIS EVENT HAS REALLY UPSET ME AND IF IT CAN SAVE JUST 1 LIFE....ISN'T IT WORTH IT?. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167886September 11, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
DT*: THE CONTACT STATED A WEEK AFTER HAVING THE TRANSMISSION REPLACED BY THE SERVICE DEALER, THE VEHICLE WAS DRIVEN 60 MPH ON THE HIGHWAY, AND THE ENGINE WARNING MESSAGE READ "TURN THE MOTOR OFF IMMEDIATELY", AS THE ELECTRICAL SYSTEM FAILED AND STALLED THE ENGINE. THE CONTACT WAS ABLE TO STEER AND COAST TO A STOP ON THE BREAK DOWN LANE. THE VEHICLE RESTARTED AND STALLED 7 TIMES BEFORE MAKING ONE MILE TO THE CONTACT'S DRIVEWAY. THE SERVICE DEALER PROVIDED A NUMBER TO A TOWING SERVICE. THE SERVICE DEALER DIAGNOSED THE PROBLEM AS AN ALTERNATOR AND ELECTRICAL FAILURE, DUE TO LEAKAGE FROM THE ENGINE WHEN THE ENGINE WAS REMOVED TO REPLACE THE TRANSMISSION. NO EVIDENCE WAS FOUND IN THE GARAGE OR DRIVEWAY, BEFORE OR AFTER THE PROBLEM OR WHILE PARKED IN THE DRIVEWAY WHILE WAITING FOR THE TOW TO THE SERVICE DEALER. THE MANUFACTURER WAS NOTIFIED. UPDATED 10/25/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166169August 21, 2006
ELECTRICAL SYSTEM:IGNITION:MODULE
I HAVE A 2006 VW TOUAREG ONLY A MONTH OLD WITH 2,700 MILES. I WAS NOT OPERATING THE VEHICLE AT THE TIME WHICH WAS A GOOD THING. I LEFT WORK STARTED MY TOUAREG AND IS SHUT OFF RIGHT AWAY AND WOULD NOT START AND THE KEY WAS LOCKED IN THE IGNITION. I HAD TO BE TOWED TO MY LOCAL DEALER. IT WAS IN THE SHOP FOR TWO WEEKS AND THERE WAS A FAULTY CONTROL MODULE. IT WAS REPAIRED BUT WHO KNOWS HOW LONG IT WILL LAST. FROM MY RESEARCH IT APPEARS THIS EXACT SITUATION HAS OCCURRED IN THE 2004 MODEL YEAR ALSO WHICH WAS THEIR FIRST YEAR OF PRODUCTION. IT COULD HAVE BEEN DEADLY IF THIS MODULE FIALED WHILE DRIVING BECAUSE I WOULD HAVE HAD NO CONTROL OF THE VEHICLE. IT'S TERRIBLE TO SEE THERE HAS NOT BEEN A CORRECTION SINCE THE 2004 MODEL YEAR TO ADDRESS THIS ISSUE. THE TOUAREG HAS HAND MANY PROBLEMS SINCE ITS RELEASE IN 2004. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164644August 6, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
JULY 6, 2006 I OPENED THE HATCHBACK TRUNK TO PUT A BAG IN. I WAS STANDING TO THE LEFT SIDE OF THE CAR CLOSE ENOUGH TO LEAN INTO TRUNK. THE TRUNK DOOR OPEN AS USUAL, I LEANED IN TO PLACE MY BAG AND THE TRUNK DOOR DROPPED ON MY HEAD LEAVING ME QUITE DAZED AND BLOOD RUNNING DOWN MY FACE. THE AIR SHOCK ON THE TRUNK FAILED LEAVING AN 1 INCH WIDE AND DEEP HOLE IN THE RIGHT CORNER OF MY FORE HEAD. I WAS TAKEN TO EMERGENCY WHERE THEY PUT STAPLES IN MY HEAD AND SENT ME HOME WITH INSTRUCTIONS TO TAKE CARE OF A CONCUSSION. VW WAS NOTIFIED AND THE CAR WAS TAKEN IN. THE CAR WAS THERE FOR 3 DAYS. I PICKED IT UP AND 3 DAYS AFTER THAT THE DOOR FAILED AGAIN. "THANK GOODNESS I WAS STILL BEING CAUTIOUS OR IT COULD HAVE HAPPENED AGAIN. I THEN TRADED THE CAR IN, NOT WANTING TO WAIT FOR ANOTHER FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10163886July 29, 2006
SUSPENSION, TIRES
FRONT TIRES WEAR AT 8-10,000 MILES, FIRST SET REPLACED AND GIVEN A NEW ALIGNMENT HOWEVER NOW SECOND SET WORN AS WELL. VOLKSWAGEN REFUSES TO REMEDY EVEN THOUGH THEY KNOW OF THE NUMEROUS COMPLAINTS INVOLVING TIRE WEAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162943July 20, 2006
EXTERIOR LIGHTING:HEADLIGHTS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
DT*: THE CONTACT STATED WHILE DRIVING THE VEHICLE THE PASSENGER SIDE OR DRIVER'S SIDE HEADLIGHT DARKENED. THERE WERE NO WARNING INDICATORS OR DASHBOARD LIGHTS ILLUMINATED TO INDICATE THERE WAS A FAILURE WITH THE HEADLIGHT(S). EVENTUALLY, THE OTHER HEADLIGHT DARKENED. THE ONLY WAY THE LIGHTS WOULD ILLUMINATE AGAIN IS BY RESTARTED THE IGNITION. THE DEALERSHIP REPLACED A COMPUTER CHIP, CHANGED THE BULBS AND OTHER UNKNOWN REPAIRS WERE MADE, HOWEVER THE PROBLEM STILL PERSISTS. UPDATED 8/14/2006 - THE TIRE WARNING LIGHT ILLUMINATED. THE DEALER REPLACED THE CONTROL UNIT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162948July 20, 2006
TIRES:TREAD/BELT
THE TIRES ON MY 2005 TOUREG HAVE EXCESSIVE WEAR DUE TO THE WEIGHT OF THE VEHICLE AND THE PIRELLI TIRE USED. THIS WAS FIXED ON THE 2006 TOUREGS HOWEVER THE 2004 AND 2005 HAVE THE WRONG TIRES SPEC AND THE TIRES COULD BLOW OUT PREMATURELY CAUSING A PERSON TO LOSE CONTROL AND ROLL THEIR VEHICLE. I HAVE CONTACTED VW AND PIRELLI WITH NO SUCCESS IN GETTING MY TIRES REPLACED UNDER ANY TYPE OF WARRANTY CLAIM BECAUSE THEY ARE ORIGINAL EQUIPMENT TIRES. I ONLY HAVE APPROX 20,000 MILES ON THESE TIRES. I WAS ALSO INSTRUCTED TODAY THAT I COULD PAY FOR THE ENTIRE REPLACEMENT OF ALL FOUR TIRES AND THEN I WOULD RECEIVE A WARRANTY ON THEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162982July 20, 2006
STEERING
MY 05 VW TOUAREG V8 HAS HAD A FAILED AIR BAG SENSOR, SUNROOF INSULATION, STEERING WHEEL SHAKE AT VARIED SPEEDS, AND A SERIOUS ALIGNMENT ISSUE SINCE THE FIRST DAY OF OWNERSHIP. AFTER 6 DIFFERENT TRIPS BACK TO THE DEALERSHIP, THEY CAN'T SEEM TO FIX THE SHAKING AND THE ALIGNMENT PROBLEM. THERE ARE MANY FORUMS AND BLOGS ON THE NET REGARDING A GENUINE DEFECT IN DESIGN OF THIS VEHICLE WHICH DOESN'T ALLOW IT TO DRIVE STRAIGHT. ALL OF THE LOANER TOUAREGS MODEL YEARS 06/07 HAVE HAD SIMILAR ALIGNMENT PROBLEMS, SO I DON'T THINK IT IS JUST MY VEHICLE IT IS A GREAT NUMBER OF THESE VEHICLES WITH THE SAME PROBLEMS. VW NEEDS TO STEP UP TO THE PLATE AND TAKE CARE OF THEIR CUSTOMERS. THIS IS NOT A CHEAP VEHICLE AND THE SUPPORT IS WORST THEN ANY COMPANY I'VE EVER DEALT WITH. THE CUSTOMER SERVICE REPRESENTATIVES ANSWER TO MY PROBLEM IS "I RECOMMEND YOU KEEP TAKING THE VEHICLE BACK TO ANY DEALERSHIP OF YOUR CHOICE UNTIL THE ISSUE IS RESOLVED UNDER THE MANUFACTURER'S WARRANTY PERIOD". THIS MEANS THAT FOR THE NEXT FIVE YEARS I HAVE TO TAKE THIS VEHICLE BACK TO THEM ON A WEEKLY BASIS FOR THEM TO TRY TO FIX A PROBLEM IN THEIR DESIGN. I JUST DON'T THINK IT IS FAIR TO A CONSUMER WHO COUGHS UP BIG BUCKS TO PURCHASE A VEHICLE AND THE VEHICLE IS FLAWED FROM THE FIRST DAY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162579July 17, 2006
ENGINE AND ENGINE COOLING
DT*: THE CONTACT STATED THAT THE VEHICLE STALLED COMPLETELY WHILE DRIVING AT 5 MPH, AND THE STARTER MOTOR WOULD NOT ENGAGE WHEN THE KEY WAS TURNED TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO A SERVICE DEALER WHERE THE DEALER WAS UNABLE TO DETERMINE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162259July 12, 2006
ELECTRICAL SYSTEM
I'VE BEEN HAVING VARIOUS PROBLEMS WITH THE ELECTRICAL SYSTEM ON MY 2004 VW TOUAREG FROM THE PURCHASE DATE OF 08/19/03. THE ALARM WOULD SOUND, WITHOUT CAUSE, THE DOORS WOULD NOT UNLOCK AND VARIOUS SWITCHES WOULD NOT WORK AT TIMES. ALL OF THE PROBLEMS WERE RANDOM. I BROUGHT THE CAR IN FOR REPAIR SEVERAL TIMES. BUT, THE PROBLEMS WERE NOT FIXED. IN APRIL 2006, MY CAR BATTERY WAS REPLACED BECAUSE IT WAS NO LONGER HANDLING A CHARGE. THE BATTERY CHANGE WAS A WARRANTY ITEM. AFTER THE BATTERY CHANGE, THE ELECTRICAL PROBLEMS BECAME MORE FREQUENT. MY TURN SIGNALS BEGAN TO ACT UP. WHEN I SIGNAL FOR A RIGHT TURN, THE BLINKER WILL CLICK TO THE LEFT ONE TO THREE TIMES, THEN TO THE RIGHT. I TOLD MURRIETA VW ABOUT THE PROBLEM AND BROUGHT THE CAR IN FOR WARRANTY SERVICE ON 06/30/06. THEY COULDN'T FIND A "FAULT CODE" AND COULDN'T MAKE THE CAR DUPLICATE THE PROBLEM. SO, THEY DIDN'T FIX THE CAR. I VIDEO TAPED THE PROBLEM FIVE TIMES, ON TWO DIFFERENT OCCASIONS AFTER THE 06/30/06. I ALSO HAVE TWO DIFFERENT WITNESSES WHO WITNESSED THE PROBLEM. I E MAILED THE VIDEOS TO MURRIETA VW AND SCHEDULED AN APPOINTMENT. I BROUGHT THE CAR BACK ON 07/08. MURRIETA VW WASN'T ABLE TO DIAGNOSE THE PROBLEM. I FEEL THAT THE CAR IS NOW DANGEROUS. IF I WERE TO SIGNAL A RIGHT TURN AT AN INTERSECTION, WITH AN ONCOMING CAR ASSUMING THAT I AM TURNING LEFT BECAUSE OF A DEFECTIVE TURN SIGNAL, I COULD END UP IN AN ACCIDENT. I'M NOT LOOKING FOR SPECIAL TREATMENT FROM VW. I JUST WANT MY CAR FIXED. 2004 VW TOUAREG SERIAL# W V G C M 67 L 04 D 002863. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161013June 28, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
DT*: THE CONTACT STATED THAT THERE AUTOMATIC TRANSMISSION WAS NOT OPERATING PROPERLY. WHILE TRAVELING AT HIGHWAY SPEEDS, THE VEHICLE WOULD NOT DOWNSHIFT SMOOTHLY. AS AN ALTERNATIVE PRESSURE WAS APPLIED TO THE BRAKES WHICH IN THE EVENT OF AN EMERGENCY BRAKING SITUATION THE VEHICLE FELT AS IF IT WOULD NOT STOP IN TIME THIS WAS CAUSED BY THE PRESSURE TO THE TRANSMISSION. THIS PROBLEM OCCURS ON A DAILY BASIS. THE VEHICLE WAS AT A DEALERSHIP FOR 3 AND A HALF WEEKS AND THE DEALER DETERMINED THE VEHICLE WAS OPERATING UNDER NORMAL OPERATING STANDARDS. THE CONTACT EXPRESSED THAT THIS IS A SERIOUS SAFETY CONCERN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160589June 23, 2006
AIR BAGS
MY 2005 TOUAREG HAS BEEN IN FOR SERVICE ON 5 OUT OF THE 8 AIR BAGS IN THE CAR. THE DRIVER SIDE AIRBAG HAD TO BE REPLACED BECAUSE IF WAS DEFECTIVE, THAN AFTER IT WAS REPLACED IT CAME DISCONNECTED. THE 2 FRONT WINDSHIELD AIRBAG COVERS HAD TO BE PLACED. THE 2 BACK COVERS HAD TO BE REPLACED. SEAT BELT COVER HAD TO BE REPLACED AND ANOTHER HAS LOCKED UP AND CAN NOT BE MOVED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159901June 15, 2006
SEAT BELTS:REAR/OTHER
WE PURCHASED A VW TOUAREG 2005, IN MAY 2005, THE REAR CENTER SEAT BELT IS JAMMED AND CAN NOT LIFT UP REAR SEAT WITHOUT CUTTING THE SEAT BELT. VW SERVICE HAS HAD TO CUT THE SEAT BELT TO BE ABLE TO PUT THE SEAT BACK UP. THIS HAS OCCURRED THREE TIMES 3/1/06, 4/10/06 & 6/9/06. THIS OCCURS EVERY TIME WE PUT OUR SEATS DOWN TO LOAD THE BACK WITH STUFF, AND THEN TRY TO PUT THE SEAT BACK UP INTO SITTING POSITION. *NM UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159273June 7, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INSIDE DOOR HANDLES "STICK" OPEN, AND WHEN YOU CLOSE THE CAR DOOR THEY POP BACK OPEN SINCE THEY CAN'T CATCH THE LOCK. I HAVE HAD THE DOOR LOCK HANDLES MALFUNCTION ON TWO DIFFERENT CARS OF THE SAME MAKE AND MODEL. ON ONE OCCASION WHILE CLOSING THE DOOR MORE GENTLY, IT WASN'T NOTICED THAT THE DOOR DIDN'T ACTUALLY CATCH. WHEN I WENT TO DRIVE AWAY, THEN STOP... THE DOOR FLEW OPEN NARROWLY MISSING A PEDESTRIAN. THE DOOR FLEW OPEN SO QUICKLY I ACTUALLY CHECKED THE CAR FOR FRAME DAMAGE SINCE I WAS SURE THE DOOR WOULD BE BENT. IT WAS ACTUALLY OK. WHEN REPORTED TO MY DEALER THE DOOR LOCK WAS FIXED UNDER WARRANTY, BUT NOT CITED AS A KNOWN HAZARD OR RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159274June 7, 2006
TIRES
6700 MILES AND MY FRONT TIRES ARE ALREADY BARE!! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158963June 5, 2006
SUSPENSION:FRONT, SERVICE BRAKES, HYDRAULIC, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, ELECTRICAL SYSTEM
VOLKSWAGEN 2004 TOUAREG SPORT UTILITY 4D HAS SERIOUS ALIGNMENT PROBLEMS RESULTING IN PREMATURE TIRE WEAR ON ALL 4 TIRES! FRONT 2 TIRES ARE DOWN TO METAL SHOWING WITH ONLY 19,880 MILES. CAR HAS BEEN IN FOR ALL SCHEDULED SERVICES AND ROTATIONS. ALMOST LOST CONTROL OF CAR WHILE DRIVING! ALSO, PRE-MATURE WEAR OF FRONT & BACK BRAKES & PADS DUE TO THE ALIGNMENT/TIRE PROBLEMS! CONDENSATION ON FRONT WINDSHIELD THAT DEFOGGER DOES NOT REMOVE. FUEL INJECTION RECALL THAT ON SERVICE BULLETIN STATED IT COULD RESULT IN A FIRE IF NOT FIXED! TIRE PRESSURE MONITORING SYSTEM FAILURE, ESP FAILURE, COMPUTER SOFTWARE FAILURE! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158297May 25, 2006
ENGINE AND ENGINE COOLING, EQUIPMENT:ELECTRICAL
VW TOUAREG ENGINE PROBLEMS IN THE WINTER. I WILL SEND THE INFO AS VW DEALER REPAIR INFO AND ENGINE PROBLEMS WAS RECORDED ON TAPE/DVD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158125May 23, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
DT*: THE CONTACT STATED THE TRANSMISSION DISENGAGED WHILE DRIVING 65 MPH. THE VEHICLE ACTED AS IF IT WAS IN NEUTRAL, REGARDLESS OF THE POSITION OF THE SHIFTER. THE TRANSMISSION WOULD NOT ENGAGE IN ANY POSITION INCLUDING PARK. THE ENGINE CONTINUED TO RUN, BUT THERE WAS NO POWER TO THE WHEELS. AFTER SEVERAL ATTEMPTS TO RESTART, THE TRANSMISSION RE-ENGAGED. THE VEHICLE HAS BEEN TO THE DEALERSHIP FIVE TIMES FOR INSPECTION AND REPAIRS. THEY HAVE REPLACED THE BATTERY, ALTERNATOR, FLASHED THE TRANSMISSION CONTROL MODULE, ENGINE CONTROL MODULE, AND DIFFERENTIAL CONTROL MODULE HOWEVER THE PROBLEM STILL EXISTS. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP AWAITING FURTHER INSPECTION. THE MANUFACTURER WAS ALERTED. UPDATED 07/25/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157836May 18, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
I OWN A 2005 VW TOUAREG AND THE BRAKES SQUEAL AT SLOW SPEEDS. THE DEALERSHIP SAYS THIS IS NORMAL FOR BRAKES TO SQUEAL ON A HEAVY SUV. THE CAR IS PRACTICALLY BRAND NEW, AND EVEN THOUGH THE DEALERSHIP CHANGED THE BRAKE PADS DUE TO A TSB FROM VW, THE BRAKES STILL SQUEAL. IT APPEARS VW KNOWS ITS A DESIGN DEFECT BECAUSE THEY'VE ANNOUNCED THAT "LARGER BRAKES" WILL BE ADDED TO THE NEW 2007 TOUAREG'S IN THE FUTURE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156863May 5, 2006
TIRES
OEM GRANDTREK TIRES ARE A DISGRACE. 1 SIDE-WALL TEAR, 1 INTERNAL SHREDDING, AND 3 BLOW OUTS WITHIN 15,000. REPLACED SOON THEREAFTER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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