Volkswagen Touareg Complaints

646 consumer complaints on file.

#10307939February 9, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2005 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT HE EXPERIENCED AN ELECTRICAL FAILURE. THE CHECK ENGINE LIGHT AND THE HEADLIGHTS WARNING LIGHT ILLUMINATED INTERMITTENTLY. HE TOOK THE VEHICLE TO THE DEALER 6 TO 8 TIMES AND WHEN THE DEALER PERFORMED THE DIAGNOSTICS TEST, NO CODES WERE PRODUCED. HE CALLED THE MANUFACTURER AND WAS TOLD THAT THEY WOULD REPAIR THE DEFECT BETWEEN JULY AND SEPTEMBER 2010 FREE OF CHARGE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 78,000. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307189February 7, 2010
VEHICLE SPEED CONTROL
VEHICLE EXPERIENCED SUDDEN ACCELERATION WHILE ATTEMPTING TO MANEUVER INTO A PARKING SPACE, CRASHING INTO A WOODEN STRUCTURE. *TW
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10306349February 5, 2010
STEERING, ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
UNEXPECTED AND SUDDEN ELECTRICAL MALFUNCTION OF THE STEERING COLUMN LOCK CAUSING THE VEHICLE TO SHUT DOWN, UNABLE TO START OR MOVE SHIFTER LEVER OUT OF GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302021January 23, 2010
SUSPENSION, SUSPENSION:FRONT
DRIVING 2004 TOUAREG EQUIPPED WITH AIR SUSPENSION. SPEED 55 STARTING RIGHT HAND SWEEPING TURN THE RIGHT SIDE AIR SUSPENSION BLEW OUT DROPPING THE FRONT END TO BUMP STOPS CAUSING REAR OF TRUCK TO BOUNCE AND GO SIDEWAYS CAUSING LOSS OF CONTROL OF VEHICLE. APPARENTLY THERE IS A TSB TO CHANGE THE MATERIAL OF THE CONNECTOR THAT BLEW OUT, HOWEVER DEALERSHIP IS NOT WILLING TO PERFORM IT UNLESS I PAY FOR ANYTHING THEY MAY BREAK IN THE PROCESS OF THE REPAIR. CORROSION IS CAUSING FAILURES IN THE NORTHEAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300315January 19, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL*THE CONTACT OWNS A 2007 VOLKSWAGEN TOUAREG TDI. WHENEVER THE CONTACT USED THE VEHICLE HEAT OR AIR CONDITIONER EXHAUST FUMES CAME THROUGH THE INTERIOR VENTS INTO THE VEHICLE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT HAS EXPERIENCED THE FAILURE SINCE THE VEHICLE WAS PURCHASED. THE CURRENT AND FAILURE MILEAGES WERE 49920. UPDATED 05/18/10. *LJ UPDATED 04/06/11*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299865January 15, 2010
ELECTRICAL SYSTEM
STRANDED WITH A DEAD BATTERY ON MULTIPLE OCCASIONS AS A RESULT OF A ELECTRICAL SYSTEM FAILURE WHICH VW ISSUED A TECHNICAL SERVICE BULLETIN ON AND FAILED TO NOTIFY THE CONSUMER THAT THERE WAS AN ISSUE WHILE UNDER WARRANTY. *TR UPDATED 01/25/10 *BF UPDATED 01/26/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291911November 12, 2009
AIR BAGS, POWER TRAIN
I HAVE A 2004 VW TOUAREG V8, I HAVE A AIRBAG LIGHT THAT COME ON (AIRBAG FAULT), NOW THE TRAN LIGHT IS COMING ON WHEN I START THE SUV. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290914November 4, 2009
AIR BAGS
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. WHILE OCCUPYING THE VEHICLE, THE SEAT BELT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND THE TECHNICIAN STATED THAT THE PASSENGER AIRBAG NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 88000. UPDATED 11/23/09. *LJ UPDATED 11/24/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10288702October 16, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, FUEL SYSTEM, GASOLINE
I WAS PARKING THE VEHICLE IN A TIGHT PARKING LOT AND MANEUVERING AROUND A TREE IN ORDER TO PULL FURTHER UP INTO THE SPACE. AS I GENTLY PUSHED DOWN ON THE ACCELERATOR TO INCH INTO THE SPOT, THE CAR LURCHED FORWARD AT A VERY HIGH RATE OF SPEED CRASHING INTO A WOODEN GARBAGE BOX. I JAMMED ON THE BRAKES BEFORE GOING THROUGH THE FENCE. I WAS INCREDIBLY LUCKY THAT I WAS NO LONGER AIMING AT THE TREE. IT WAS AS THOUGH THE CAR SUDDENLY WANTED TO PEAL OUT IN A MANNER THAT WAS TOTALLY OUT OF SYNC WITH THE AMOUNT OF PRESSURE ON THE GAS PEDAL. IT JUST STARTED SPEEDING TOWARD THE FENCE/BOX. LOOKING BACK ON IT, I BELIEVE THAT THIS HAPPENED A COUPLE OF DAYS BEFORE AS I STARTED TO ACCELERATE AFTER STOPPING AT A STOP SIGN. THOUGH THE REACTION OF THE CAR WAS SIMILAR, IT WAS NOT NEARLY SO PRONOUNCED. IT FELT AS THOUGH THE CAR WAS TRIPPING OVER ITSELF. I HAD THE INSURANCE TOW THE CAR TO THE MECHANIC BUT SO FAR HE HAS NOT BEEN ABLE TO REPLICATE THE PROBLEM. I SPOKE WITH BOTH THE LOCAL VW SERVICEMAN AND VW NORTH AMERICA BUT THEY DENIED EVER HEARING ABOUT SUCH A PROBLEM. I HAVE HAD THIS CAR FOR OVER 6 YEARS AND HAVE NEVER HAD THIS HAPPEN BEFORE THE OTHER DAY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10285865September 30, 2009
TIRES
I HAVE A 2008 VOLKSWAGEN TOUAREG 2 WHICH WAS PURCHASED NEW WITH PIRELLI TIRES. AT APPROXIMATELY 12,000 MILES, I NOTICED A VIBRATION IN THE STEERING AND TOOK MY CAR IN TO THE DEALER. THE DEALER FOUND NOTHING WRONG AT THAT TIME. THE CAR STARTED TO PULL TO THE RIGHT AT ABOUT 20,000 MILES AND AGAIN I TOOK THE CAR TO THE DEALER. THE DEALER WOULD NOT ALIGN THE TIRES BECAUSE THEY SAID THAT THERE WERE TOO MANY HIGHS AND LOWS IN THE TIRES ALTHOUGH I HAD DONE EVERYTHING REQUIRED BY THE DEALER. I CALLED PIRELLI WHO SAID THAT THE TIRES SHOULD BE ROTATED EVERY THREE TO FOUR THOUSAND MILES BUT VW SAYS THAT THEY ONLY ROTATE AT 10,000. AFTER FILING A COMPLAINT WITH VW THE DEALER OFFERED TWO NEW TIRES BUT I HAD TO PAY FOR THE OTHER TWO. NOT A SATISFACTORY SOLUTION AS THE DEALER WOULD NOT GIVE ME THE TWO TIRES WITHOUT MY PERSONAL PURCHASE OF TWO MORE. THE DEALER CLAIMED THEY DIDN'T KNOW THAT THE PIRELLI SUGGESTED ROTATING AT 3,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281787August 26, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. WHEN THE CONTACT ACCELERATED MORE THAN 45 MPH, THE VEHICLE BEGAN VIBRATING, SHAKING AND WAS STUCK IN NEUTRAL. EVENTUALLY, THE VEHICLE BEGAN ACCELERATING AT THE DESIRED SPEED. OCCASIONALLY, WHEN THE FAILURE OCCURRED THE CONTACT HAD TO SHUT THE ENGINE OFF; HOWEVER, IT WOULD OPERATE NORMALLY AFTER A FEW MINUTES. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE; HOWEVER, THE FAILURE RECURRED 4 MONTHS LATER AND THE DEALER STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT IS AWARE OF THE SAFETY RISK INVOLVED. THE DEALER AND THE MANUFACTURER STATED THAT THEY WOULD NOT BE RESPONSIBLE FOR THE REPAIR COST. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 69,000. UPDATED 10/06/09. *LJ THE CONSUMER WAS INFORMED THE TRANSMISSION FLUID WAS BURNT. UPDATED 10/06/09
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264154April 4, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, EXTERIOR LIGHTING, TIRES, LATCHES/LOCKS/LINKAGES
THIS 2005 TOUAREG HAS GIVEN ME PROBLEMS SINCE I GOT. FIRST IT WAS ALWAYS THE HEADLIGHTS THAT GAVE ME TROUBLE, THEN THE TIRES WORE OUT WAY BEFORE THE TIME, THE BRAKING SYSTEM HAD TO BE REPLACED ALL THE WAY AROUND AT ABOUT 30,000, NOW THE TRANSMISSION IS SLIPPING OR JUMPING , THE COATING ON THE DOOR AND ON THE HEATING VENTS IS PEELING OFF, I HAD TO HAVE THE LOCK ON THE DOOR FIXED CAUSE THAT NEVER WORKED. THIS TRUCK HAS BEEN A SERIOUS PROBLEM SINCE I GOT IT AND I FEEL LIKE IT IS A LEMON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259359February 19, 2009
AIR BAGS
THE AIRBAG ON THIS VEHICLE HAS NEEDED TO BE REPLACED FOUR TIMES IN FIVE YEARS. WE AWAIT THE FOURTH REPLACEMENT. THE MANUFACTURER AND DEALER WHILE RECOMMENDING THE CAR NOT BE DRIVEN UNTIL A REPLACEMENT IS AVAILABLE ARE UNWILLING TO PROVIDE A REPLACEMENT VEHICLE STATING THE RISK OF OPERATING THE VEHICLE NOW RESTS WITH THE OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257731February 6, 2009
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL*THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. WHILE DRIVING APPROXIMATELY 55 MPH ON NORMAL ROAD CONDITIONS, THE FLAT TIRE CAUTION WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE CONTINUED TO TRAVEL THREE TO FOUR MILES WHEN THE EMERGENCY FLAT TIRE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD, BUT DID NOT NOTICE ANY FLAT TIRES. THE WARNING INDICATORS REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THAT THE FAILURE WAS RELATED TO A FAULTY MANUFACTURER DESIGN. THERE WAS NO REPAIR AVAILABLE. THE TECHNICIAN WAS UNABLE TO DISENGAGE THE TIRE PRESSURE MODULE TO AVOID THE FALSE WARNINGS DISPLAYED ON THE INSTRUMENT PANEL. THE FAILURE MILEAGE WAS 38,200 AND CURRENT MILEAGE WAS 40,083. UPDATED 3/19/09 *CN UPDATED 03/23/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256096January 23, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED A USED 2005 V-6 VOLKSWAGEN TOUAREG IN APRIL '08. IT HAD 64,000 MILES ON IT. THE DEALER WHO SERVICED IT FOR THE ORIGINAL OWNER SAID IT WAS LOVINGLY MAINTAINED AND NOT TO WORRY ABOUT THIS CAR. AMONG MANY PROBLEMS I'VE HAD TO TEND TO IN EIGHT MONTHS OF OWNING IT, THE MOST CONCERNING IS ONE I JUST READ AT MYCARSTATS.COM THAT OTHER OWNERS ARE ALSO HAVING; THAT IS, OBVIOUS SHIFTING CONCERNS, I.E., NEARLY STALLING WHEN TAKING OFF FROM A STOP AND AT INTERSECTIONS, NEARLY BEING REAR-ENDED. I WAS CHARGED $90 AND TOLD THEY COULDN'T DUPLICATE THE PROBLEM. THIS IS NOT ONE SPECIFIC PROBLEM. IT HAPPENS RANDOMLY, AND ALWAYS AT LOW SPEEDS, USUALLY AT INTERSECTIONS. IT ACTS LIKE IT DIED BUT THEN CATCHES AND GOES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255928January 21, 2009
SERVICE BRAKES, HYDRAULIC
SQUEALING NOISE AFTER I STOP AND BEGIN TO ACCELERATE OR WHEN I DRIVE SLOW. DEALER SAYS TOUAREGS ARE ROUGH ON BRAKES. IT HAS ABOUT 42,000 MILES ON IT. HE SUGGESTS I LIVE WITH THE SQUEALING NOISE FOR A YEAR OR TWO UNTIL THE BRAKES REALLY GO. OR THEY CAN REPLACE THEM NOW - $700+. UGH. JUST BOUGHT THE CAR 60 DAYS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253660January 3, 2009
EXTERIOR LIGHTING
I PURCHASED AN '08 VW TOUAREG 2 V8 WITH THE MUCH LAUDED BI-XENON AFS II HEADLIGHTS. I FULLY UNDERSTAND BI-XENON BRAND HEADLIGHTS AND HIDS IN GENERAL ARE IN DESIGN TRANSITION AND ARE SUPPOSED TO OFFER MORE ILLUMINATION, AND THUS BETTER SAFETY, THAN PRIOR HALOGEN HEADLIGHT DESIGNS. HOWEVER, MY REAL LIFE EXPERIENCE WITH BI-XENON HEADLIGHTS STRONGLY SUGGESTS THAT NHTSA OVERLOOKED SOMETHING THAT HAS PLACED MANY MOTORISTS, MYSELF INCLUDED, AT RISK. BECAUSE OF THE "VERTICAL CUTOFF" PRESENT IN THE LIGHT PATTERN OF LOW BEAM BI-XENONS, THE UPHILL SIDE OF ROADWAY DIPS AND VALLEYS ARE NOT ILLUMINATED. THIS IS AN EVER-PRESENT DANGER FOR THOSE OF US WHO TRAVEL RURAL, COUNTRY ROADS, AT NIGHT, WITH ABUNDANT WILDLIFE PRESENT (OR PETS, CHILDREN OR JOGGERS). OF COURSE, UTILIZING THE HIGH BEAMS CAN COMPENSATE FOR THE BLIND SPOTS CREATED BY THE VERTICAL CUTOFF. HOWEVER, WHEN ON UNFAMILIAR COUNTRY ROADS, TRAVELING THE SPEED LIMIT, I FIND THAT I AM CAUGHT OVERDRIVING THE HEADLIGHT ILLUMINATION WHEN ENCOUNTERING DIPS AND VALLEYS, AND CANNOT REACT QUICKLY ENOUGH WITH HIGH BEAM RESPONSE TO MAKE ME FEEL SECURE. THERE IS ALSO THE ISSUE OF BLINDING ONCOMING MOTORISTS WITH MY HIGH BEAMS OR EVEN THOSE I'M APPROACHING FROM BEHIND. I BELIEVE THE NHTSA APPROVAL OF BI-XENONS HEADLIGHTS ON THE VW TOUAREG WAS A MISTAKE. THE VEHICLES NEED TO BE RECALLED. THE ALLEGED ADDED ADVANTAGE OF BI-XENONS ON LEVEL OR ASCENDING ROADWAYS IS NEGATED BY THE BLIND SPOTS CREATED IN DIPS AND VALLEYS WHEN THE VEHICLE IS DESCENDING. I WOULD GLADLY RETURN TO HALOGEN TYPE HEADLIGHTS FOR RURAL SETTINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252535December 22, 2008
AIR BAGS, VISIBILITY
TL*THE CONTACT OWNS A 2005 VOLKSWAGEN TOUAREG. THE AIR BAG INDICATOR ILLUMINATES AND THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES TO HAVE THE SENSOR MODULE RESET. IN ADDITION, THE SUN ROOF LEAKS WHENEVER IT RAINS. THE DEALER STATED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER AND REPAIRED THE FAILURE APPROXIMATELY TWO OR THREE TIMES. ALL OF THE REMAINING VEHICLES ON THE LOT ARE EXPERIENCING THE SAME FAILURE WITH THE SUNROOF. THE ISSUE CONTINUES TO OCCUR AND THE CONTACT WAS ADVISED TO BRING THE VEHICLE BACK FOR REPAIR. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 30,000 AND CURRENT MILEAGE WAS 42,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252545December 22, 2008
SERVICE BRAKES, HYDRAULIC, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, ELECTRICAL SYSTEM, POWER TRAIN:DRIVELINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, SUSPENSION
I HAVE HAD MY 2004 VW TOUAREG SINCE JUNE 2006 AND HAVE HAD PROBLEM AFTER PROBLEM WITH THE VEHICLE. THE CATALYTIC CONVERTER WENT OUT WITHIN 6 WEEKS OF BUYING THE CAR, THE DRIVE SHAFT HAD TO BE REPLACED, THE AIR CONDITIONING COMPRESSOR HAD TO BE REPLACED, THE BRAKES HAVE HAD TO BE REPLACED AND I AM GETTING ANOTHER "CHECK BRAKE PADS" ERROR AGAIN, THE TIRE MONITORING SYSTEM CONTINUALLY TELLS ME I HAVE A FLAT, THE RADIO AMPLIFIER WAS MAKING A LOUD CRACKING SO THE DEALERSHIP REPLACED A FUSE AND BLEW THE 2 BACK SPEAKERS (WHICH THEY WOULD NOT FIX, HEWLETT VW IN GEORGETOWN, TEXAS), THE AUTO DIFFERENTIAL IS GOING OUT. THERE SEEMS TO BE NO END IN SIGHT FOR REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250800December 4, 2008
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
THE TIRE PRESSURE MONITORING SYSTEM WILL PERIODICALLY DISPLAY VARIOUS WARNING MESSAGES INDICATING A FLAT TIRE. TIRE PRESSURE HAS ALWAYS BEEN NORMAL (UNCHANGED FROM PRIOR TARE), AND VISUAL INSPECTION OF THE TIRE INCLUDING SOAP TEST HAS ALWAYS BEEN NORMAL. DEALER HAS BEEN UNABLE TO FIX THE PROBLEM, CITING INABILITY TO REPLICATE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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