Volkswagen Touareg Complaints

646 consumer complaints on file.

#10714211May 2, 2015
FUEL/PROPULSION SYSTEM
I WAS DRIVING ON A BUSY STREET, WHEN I STOPPED AT A RED LIGHT. THE CAR STALLED AT THE LIGHT, AND WOULD NOT RESTART. I HAD IT TOWED TO THE NEAREST VW DEALER AND WAS INFORMED THAT THERE WAS A PROBLEM WITH THE FUEL PUMP (METAL FOUND), AND THAT THEY WERE GOING TO HAVE TO REPLACE THE FUEL PUMP, AND LINE. I FEEL THAT I WAS LUCKY NOT TO HAVE BEEN DRIVING ON THE FREEWAY GOING 50 - 70 MILES AN HOUR, IN WHICH A CRASH COULD HAVE OCCURRED WHEN THE CAR STALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706330April 17, 2015
ENGINE, VEHICLE SPEED CONTROL
THE VEHICLE HAS AN ANNOYING PROCLIVITY TO HESITATE (SOMETIMES FOR AS LONG AS 3 OR 4 SECONDS) BETWEEN THE TIME THE ACCELERATOR PEDAL IS DEPRESSED AND THE TIME THE ENGINE RESPONDS. UNDER CERTAIN CIRCUMSTANCES (E.G., CROSSING A LANE OF HIGH SPEED TRAFFIC) THE DELAY COULD BE VERY DANGEROUS AND EVEN FATAL. IT HAS BEEN DOING THIS SINCE IT WAS NEW, AND IT HAPPENS ONLY WHEN DECELERATING, NOT COMING TO A COMPLETE STOP, AND THEN ATTEMPTING TO ACCELERATE. WE TRADED IN A 2004 TOUAREG V8 THAT WE HAD PURCHASED USED WITH 30K MILES BECAUSE OF THE IDENTICAL PROBLEM, THINKING THAT THE DEFECT WOULD HAVE CORRECTED ON THE NEWER VEHICLE. THE 2005 TOUAREG V8 WAS PURCHASED NEW FOR $55,000 PLUS TAX AND LICENSE. THE VEHICLE NOW HAS 32,180 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705978April 15, 2015
POWER TRAIN
ON APRIL 11, 2015, I WAS RETURNING FROM A DAY AT THE MALL WITH MY MOTHER AND CHILDREN IN THE CAR. I ENTERED A 35 MILE PER HOUR ZONE AND REDUCED MY SPEED ACCORDINGLY. MY CAR STARTED MAKING A LOUD RUMBLING SOUND THAT WAS COMING FROM UNDER THE CAR. WE FIRST THOUGHT A TIRE HAD BLOWN OUT. WE PULLED OVER, GOT OUT AND CHECKED THE CAR AND ALL OF THE TIRES WERE FINE. WE PULLED BACK ON TO THE ROAD AND DIDN'T HEAR THE SOUND AGAIN UNTIL MY SPEED REACHED 25 MILES PER HOUR, THEN THE LOUD RUMBLING STARTED AGAIN. I WAS ALMOST AT MY MOM'S HOUSE SO WE MADE IT TO THE HOUSE AND I CALLED A TOW TRUCK TO TOW THE CAR TO MY MECHANIC. MY MECHANIC CONTACTED ME ON MONDAY MORNING 4/13/15 AND LET ME KNOW THAT SOMETHING EXPLODED IN THE DRIVESHAFT OF THE CAR AND THE WHOLE DRIVESHAFT ASSEMBLY NEEDED TO BE REPLACED. HE INDICATED IT WAS UNUSUAL FOR THIS TYPE OF PROBLEM TO HAPPEN ON A VEHICLE WITH 87,766 MILES ON IT. HE ALSO INDICATED THAT HE FOUND IT STRANGE THAT WHEN HE CONTACTED THE LOCAL VOLKSWAGEN DEALER, THEY ACTUALLY HAD A DRIVESHAFT IN STOCK. HE INDICATED THAT THIS TYPE OF PART WAS NOT A COMMON REPAIR AND WOULD USUALLY BE A PART THAT WOULD NEED TO BE ORDERED. THE VEHICLE COST $1400.00 TO REPAIR. I TOOK PICTURES OF THE DEFECTIVE DRIVESHAFT WHICH SHOW WHERE THE PIECE EXPLODED FROM THE DRIVESHAFT. I HAVE ACCESS TO A COMPANY CAR FOR MY DAILY WORK AND MY OFFICE IS LOCATED 5 MILES FROM MY HOUSE. I DRIVE MY PERSONAL CAR VERY LITTLE AND KEEP IT IN TOP SHAPE. I DID RESEARCH ONLINE AFTER THIS INCIDENT AND FOUND THAT THERE ARE OTHER ACCOUNTS OF PEOPLE TALKING ABOUT THEIR DRIVESHAFTS FOR THEIR TOUAREGS GOING BAD AROUND 80,000 MILES. I AM REPORTING THIS IN HOPES THERE IS A TREND THAT CAN BE LOOKED INTO. THIS WAS A DANGEROUS CAR ISSUE AND I PURCHASED THE TOUAREG BECAUSE I WANTED A SAFE SUV TO TRANSPORT MY DAUGHTERS IN. NOW I AM NERVOUS ABOUT THE OVERALL SAFETY OF THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705162April 12, 2015
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
SUDDEN LOSS OF ENGINE POWER WHILE DRIVING ON HIGHWAY. WAS ABLE TO COAST TO SIDE OF ROAD. REQUIRED TOW TO NEAREST DEALERSHIP. DIAGNOSED AS HIGH PRESSURE FUEL PUMP FAILURE IN MY VW TOUAREG TDI (DIESEL). HAVE OWNED SUV 4 MONTHS AND ONLY 4000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703645April 3, 2015
EXTERIOR LIGHTING
CAR FOLLOWING ME LIGHT ISSUE. LIGHTS ON LOW BEAM VERY BRIGHT (XENON) WITH NARROW BEAM PATTERN. SEEMED AS IF EVERY TIME THERE WAS A BUMP THEY WERE FLASHING ME BUT ITS JUST THE LIGHTS THEMSELVES. THIS CAR SHOULD BE RECALLED AND HEAD LIGHTS REPLACED. NOTICED THIS ON ALL TOURAGES..... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691016February 27, 2015
STEERING, SUSPENSION
PURCHASED VEHICLE ON 2/1/15. I NOTICED WHEN DRIVING AT SPEEDS ABOVE 63 MPH THE STEERING WHEEL SHAKES BACK AND FORTH WHICH IS FELT THROUGH THE STEERING WHEEL, SEAT & FRONT END. I OPENED A CASE WITH VW ON ABOUT 2/11/15 AND MADE AN APPOINTMENT WITH MY LOCAL VW SERVICE DEPARTMENT FOR 2/16/15. ON 2/16/15 THE VW DEALER MADE A REPAIR WHICH HELPED REDUCE THE SWS, BUT IT DID NOT GO AWAY. I MADE ANOTHER APPOINTMENT FOR 2/23/15 FOR THEM TO REVISIT THIS PROBLEM. FOR THE SECOND APPOINTMENT THE SERVICE DEPARTMENT STATED THEY DIDN'T DETECT ANY SHAKING OF THE STEERING WHEEL. I PICKED THE VEHICLE UP AND FOUND THE STEERING WHEEL WAS STILL SHAKING AT SPEEDS ABOVE 63 MPH. I RETURNED TO THE DEALERSHIP (SAME DAY) AND TOOK THE SERVICE ADVISOR WITH ME ON A TEST DRIVE. I DEMONSTRATED THE STEERING WHEEL SHAKE AND HE ACKNOWLEDGED IT. HE STATED THEY MAY NOT BE ABLE TO GET RID OF IT. I LEFT THE VEHICLE WITH THE DEALERSHIP FOR THEM TO WORK ON IT MORE. THE SERVICE DEPARTMENT SWAPPED WHEELS WITH ANOTHER TOUAREG AND IT STILL HAD THE STEERING WHEEL SHAKING PROBLEM. I PICKED THE VEHICLE UP AND THIS PROBLEM STILL PERSISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689488February 19, 2015
FUEL/PROPULSION SYSTEM
TRAVELING 65MPH SOUTHBOUND ON RT93 IN MASSACHUSSETTS WHEN THE CHECK ENGINE NOW AND A YELLOW COIL LIGHT CAME ON AND WITHIN SECONDS I LOST POWER AND STEERING OF THE VEHICLE. I ROLLED WITHOUT POWER TO SNOW FILLED SIDE OF THE ROAD. CARS WERE TRAVELING IN THE BREAKDOWN LANE SINCE IT WAS RUSH HOUR. CALLED AAA, A FLAT BED TRUCK BROUGHT MY VEHICLE TO THE NEAREST VW DEALERSHIP. THE SERVICE REPRESENTATIVE DIAGNOSED THE FAILURE AS CONTAMINATED FUEL WHICH LEAD TO THE HIGH PRESSURE FUEL PUMP FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683124February 13, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
BOTH LEFT AND RIGHT HEADLIGHTS FAILED AND WOULD NOT OPERATE IN LOW BEAM MODE. UPON INSPECTION, I NOTED THAT THE INSULATION FOR THE WIRING INSIDE EACH HEADLIGHT UNIT WAS BRITTLE, CRACKED AND IN SOME CASES THE INSULATION HAD FALLEN COMPLETELY OFF. THIS CAUSED BOTH HEADLIGHTS TO GROUND OUT AND FAIL, POTENTIALLY HAZARDOUS DURING VEHICLE OPERATION AND A POTENTIAL FIRE HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681122February 4, 2015
AIR BAGS, VISIBILITY/WIPER, POWER TRAIN
AIRBAG MODULE DEFECTIVE WITH ONLY 54,496 MILES AND A $1200 COST TO FIX. THIS IS A SAFETY ISSUE! DASH LIGHTING HAS WENT ON AND OFF FOR AIRBAG. A WASHER PUMP DEFECTIVE, POWER TRAIN TRANSMISSION JUMPS AND HAS BEEN AN ONGOING PROBLEM AND KNOWN PROBLEM BY VOLKSWAGEN BUT NOBODY WANTS TO ADMIT THE DEFECT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679060January 26, 2015
ELECTRICAL SYSTEM, STEERING, ELECTRONIC STABILITY CONTROL (ESC)
I RECENTLY PURCHASED A 2004 VW TUAREG IN JULY 1ST OF 2014. IMMEDIATELY UPON PURCHASING THE VEHICLE I BEGAN RECEIVING A PARKING BRAKE ALARM WHEN I TURNED ON THE VEHICLE. THE ALARM WOULD PERSIST UNTIL I PUSHED DOWN ON THE PARKING BRAKE. I WOULD ALSO RECEIVE AN OCCASIONAL ALARM FOR THE TIRE PRESSURE MONITORING SYSTEM. THEN, ON DECEMBER 15, 2014 THE VEHICLE REFUSED TO TURN ON AT ALL. THE DASHBOARD DISPLAY HAD A FLASHING STEERING WHEEL. I HAD THE VEHICLE TOWED TO A VOLKSWAGEN DEALERSHIP WHERE THE TECHNICIANS LOOKED IT OVER AND TOLD ME THAT THE CAUSE OF THE PROBLEM IS THAT TWO CABLES TOUCHED AND SHORTED OUT THE SYSTEM. AFTER 3 WEEKS OF HOLDING THE VEHICLE, THE COST OF REPAIR WAS QUOTED AT AROUND $3,500 TO REPLACE SOME MODULES. I WAS ALSO INFORMED THAT THIS MIGHT BE A RECALL ISSUE AS MANY OTHER 2004 VW TUAREGS HAVE HAD SIMILAR PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678248January 22, 2015
ENGINE, ELECTRICAL SYSTEM
IT'S NOT LETTING ME SELECT ANY PARTS THERE IS A GLITCH IN THIS WEBSITE. IT IS MY ENTIRE WIRING SYSTEM! HAS COST US 100S OF DOLLARS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672240January 13, 2015
STEERING, SUSPENSION
AT ROAD SPEEDS, 65-75 MPH, THE STEERING WHEEL HAS A VIBRATION, AND ALL PARTS (DASH, SEATS ETC) VIBRATE. IF YOU TAKE YOUR HANDS OFF WHEEL, IT WILL VISIBLY SHAKE. VEHICLE HAS BEEN IN SHOP FOR OVER TWO WEEKS COMBINED WITH THE FOLLOWING REPAIRS TO NO AVAIL. ON LIFT OVER TWO DAYS WITH 60 PSI IN TIRES-DID NOT FIX IT. ROAD FORCED ALL TIRES AND WHEELS,-DID NOT FIX IT. NEW SET OF TIRES OF DIFFERENT MANUFACTURER-DID NOT FIX IT. CAR STILL VIBRATES. DEALER SAID IT WAS OK, BUT STILL VIBRATES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668236December 25, 2014
FUEL SYSTEM, DIESEL
MY 2009 VW TOUAREG TDI EXPERIENCED A FAILURE OF THE REDUCTANT PUMP FOR THE DIESEL EMISSION FLUID SYSTEM (DEF.) RESEARCHING FAILURE RATES OF THIS SYSTEM HAS SHOWN A VERY HIGH FAILURES OF THIS SYSTEM IN THE VW TOUAREG AND PASSAT CLEAN DIESEL APPLICATION FOR MODEL YEAR 2009 AND NEWER. PROPOSED SOLUTION TO REDUCE CRYSTALLIZATION AND CLOGGING OF SYSTEM HAS RESULTED IN 3 SERVICE REVISIONS, WITH THE MOST RECENT CALLING FOR REMOVAL AND REPLACEMENT OF THE ENTIRE SYSTEM (TANK, PUMP, LINE AND INJECTOR) AT A COST OF $1,5000. VW WILL NOT COVER ANY COSTS OR ISSUE A RECALL. THIS SAME SYSTEM AND PARTS ARE USED IN THE FORD F350 AND CHEVROLET DURAMAX CLEAN DIESEL APPLICATIONS WITH SIMILARLY HIGH FAILURE RATES TO THE BEST OF MY KNOWLEDGE ALL LIGHT DUTY CLEAN DIESEL MANUFACTURERS ARE EXPERIENCING A FAILURE OF THIS SYSTEM WITH NO RECALL OR COVERAGE AGAINST FUTURE FAILURE. IT IS APPARENT THAT THE SUPPLIER OF THE DEF SYSTEM USED IN COMMON LIGHT DUTY VEHICLES MANUFACTURED FAULTY PARTS ON MULTIPLE VEHICLES. THE MANUFACTURERS OF THESE VEHICLES HAVE RECORDS OF THE FAILURE RATES AND CAN DEMONSTRATE THAT THE SYSTEM HAS BEEN FAULTY, WHICH RESULTS IN NON COMPLIANCE OF FEDERAL EMISSIONS STANDARDS. WHAT STEPS CAN BE TAKEN TO INVESTIGATE THIS AND PROVIDE A LONG TERM SOLUTION? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667491December 21, 2014
STEERING, ELECTRICAL SYSTEM
CAME OUT TO 2004 V8 TOUAREG,AND IT WOULD NOT START. MRI READS STEERING DEFECTIVE WORKSHOP. AFTER SOME RESEARCH I DISCOVERED THAT THIS IS A COMMON DEFECT IN TOUAREGS AND ONE WHICH VW REFUSES TO TAKE RESPONSIBILITY OF.IT RENDERS THE VEHICLE PARALYZED AND DUE TO IT BEING ALL WHEEL DRIVE, REQUIRES SPECIAL EQUIPMENT TO EVEN TOW IT. I AM FURIOUS. THIS IS A KNOWN, DANGEROUS ISSUE AND NO RECALL FOR IT - SHAME ON YOU VW. WHAT IF I WAS WITH MY YOUNG CHILDREN? THERE IS NO WARNING FOR THIS FAILURE. ALL IS FINE AND THEN WHAM, IT WILL NOT START, TURN OVER, SHIFT INTO NEUTRAL, ETC. YOU ARE 100% PARALYZED WHERE YOU ARE - BE IT AT A GAS PUMP OR A REMOTE DIRT ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664736December 17, 2014
SEAT BELTS
REAR MIDDLE SEAT BELT SEIZED UP. TRAVELING FROM SEATTLE WA TO WENATCHEE WA (APPROX. 140 MILES) AND NOT ABLE TO USE SEAT BELT FOR THE PASSENGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664668December 16, 2014
FUEL SYSTEM, GASOLINE
FOR THE LAST 2 WEEKS, I STARTED TO HAVE A SMELL OF GAS ON THE DRIVER SIDE OF MY CAR FROM OUTSIDE. PROGRESSIVELY, THE SMELL HAS GET STRONGER AND STRONGER, GETTING ALSO INSIDE THE CAR. I PUT THE CAR ON A LIFT AND REALIZE THAT THE ENTIRE FUEL TANK ON THE DRIVER SIDE LOCATED BELOW THE REAR SEAT WAS COVERED BY GAS LEAK. IT IS ALSO SPILLING ON THE EXHAUST SYSTEM THAT IS JUST ON THE SIDE OF THAT TANK AT EXTREMELY HOT TEMPERATURE. THIS IS SURELY A SCENARIO FOR DISASTER. THE LEAK IS COMING FROM THE TOP OF THE LEFT SIDE TANK AT THE FUEL PUMP LOCATION. THIS IS CLEARLY A SAFETY HAZARD. I WILL TAKE MY CAR TO VOLKSWAGEN TO ASK THEM TO REPAIR IT. BY LOOKING ON INTERNET FORUMS, I REALIZED THAT THIS IS NOT A ISOLATED INCIDENT, I FOUND REPEATING ENTRIES OF THAT FUEL PUMP LEAK FAILURE... THIS IS EXTREMELY DANGEROUS AND WILL CERTAINLY END UP IN A FIRE... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660935November 25, 2014
FUEL/PROPULSION SYSTEM, STEERING
AS I WAS DRIVING, THE VEHICLE SUDDENLY FLASHED A SYSTEM MALFUNCTION ON THE DASH AND STATED SERVICE NEEDED TO BE PERFORMED IMMEDIATELY. AS I WAS PULLING OVER TO SIDE, THE VEHICLE INSTANTLY STALLED OUT AND TURNED OFF. MY STEERING WAS COMPROMISED AND I HAD NO ABILITY TO TURN THE VEHICLE BACK ON OR MOVE THE SHIFTER INTO NEUTRAL TO GET OUT OF TRAFFIC. I TOWED THE VEHICLE TO THE DEALER WHO AFTER INSPECTION DID NOT IMMEDIATELY KNOW THE REASON. THEY REACHED OUT TO VW OF AMERICA WHO CONFIRMED WITH THEM AN ENTIRE FUEL SYSTEM REPLACEMENT WAS IN ORDER AS A RESULT OF A FAILED FUEL PUMP. THIS WOULD HAVE BEEN A MUCH MORE DANGEROUS SITUATION IF I WAS ON A MAJOR HIGHWAY OR GOING AT A FASTER SPEED. THE FACT THAT IT WAS DAYLIGHT OUT AND ON A STRAIGHT FLAT ROAD GREATLY ASSISTED ME IN STAYING SAFE. IF THIS HAD OCCURRED ON A BUSY INTERSECTION OR HIGH SPEED ROADS OR CURVES THE OUTCOME COULD HAVE BEEN MUCH DIFFERENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660157November 21, 2014
STEERING
UNFORTUNATELY I HAVE ENCOUNTERED CONTINUED STEERING WHEEL SHAKING WITH MY TDI VW TOUAREG. CURRENTLY HAVE APPROXIMATELY 3K OF MILES ON THE CAR. THE VEHICLE HAS HAD TWO SERVICE ATTEMPTS TO DATE FOR THIS CONCERN BY A LOCAL DEALER. I HAVE BEEN SEEING THIS ISSUE BECOMING PROGRESSIVELY WORSE WITH TIME. THE OBSERVED ISSUE IS A SHAKING / OSCILLATION IN THE STEERING WHEEL WHICH APPEARS IN SPEEDS OF 30-60+ MPH. ONE CAN BOTH FEEL IT IN THE WHEEL AS WELL VISUALLY SEE THE WHEEL SHAKING IF YOUR HANDS ARE REMOVED FROM THE STEERING WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654436November 12, 2014
STEERING
VEHICLE EXHIBITS EXCESSIVE VIBRATION AND STEERING WHEEL SHAKE BETWEEN 60-75MPH. IT DOES NOT FEEL STABLE OR SAFE AT HIGHWAY SPEEDS. IT HAS BEEN TO THE DEALER MULTIPLE TIMES WITH NO FIX REMEDIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652770November 5, 2014
STEERING
I PURCHASED A 2014 TOUAREG LUX TDI 3 DAYS AGO, THE STEERING WHEEL WAS SHAKING PRETTY SERIOUSLY WHILE I WAS DRIVE AROUND 70 MILE PER HOUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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