Volkswagen Touareg Complaints

646 consumer complaints on file.

#10980989April 26, 2017
FUEL/PROPULSION SYSTEM, SEAT BELTS
THE CAR JUST SUDDENLY STOPPED WHILE DRIVING ON THE HWY 91 IN LOS ANGELES IN RUSH HOUR TRAFFIC. VEHICLE SUDDENLY LOST POWER AND WITHIN 10 SECONDS COMPLETE STOP AND STALL ON THE HIGHWAY. TOWED TO VW DEALERS AND I WAS INFORMED THAT IS FAILURE OF THE HIGH PRESSURE FUEL PUMP . HTTPS://WWW.EDMUNDS.COM/CAR-NEWS/FEDS-CLOSE-PROBE-INTO-VW-AUDI-TDI-VEHICLES-FOR-HIGH-PRESSURE-FUEL-PUMP-FAILURE.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980364April 25, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT WHILE THE BRAKES BEING SERVICED, THE CONTACT WAS MADE AWARE THAT THERE WAS A SEVERE FUEL LEAK. THE CONTACT MENTIONED THAT THERE WAS AN ABNORMAL FUEL ODOR IN THE VEHICLE PRIOR TO BEING MADE AWARE BY THE MECHANIC. THE FAILURE OCCURRED WITHOUT WARNING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V151000 (FUEL SYSTEM, GASOLINE) HOWEVER THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 102,864.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979092April 18, 2017
ENGINE
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN TOUAREG. WHEN THE CONTACT'S HUSBAND ATTEMPTED TO START THE VEHICLE, IT FAILED TO START. THE CONTACT'S HUSBAND PROCEEDED TO LOOK UNDER THE HOOD TO SEE IF THE BATTERY NEEDED A JUMP; HOWEVER, NOTHING APPEARED ABNORMAL. WHEN ANOTHER ATTEMPT TO START THE VEHICLE WAS MADE, THE MANIFOLD EXPLODED ON TOP OF THE ENGINE, WHICH PRODUCED SMOKE AND CAUSED PLASTIC PIECES TO FLY EVERYWHERE. A PIECE OF PLASTIC STRUCK THE EYE OF THE CONTACT'S HUSBAND. MEDICAL ATTENTION WAS NOT NEEDED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DETERMINED THAT THE ISSUE WAS COMMON AND THE MANIFOLD NEEDED TO BE REPLACED, INCLUDING SEVERAL OTHER PARTS THAT WERE AFFECTED BY THE EXPLOSION. THE CONTACT WAS NOT ABLE TO RECALL THE PARTS THAT NEEDED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS REGARDING THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10978801April 17, 2017
FUEL/PROPULSION SYSTEM
FUEL FLANGE ON DRIVER SIDE IS CRACKING AND LEAKING FUEL UNDER PRESSURE. THERE IS A RECALL ON THE 2007 - 2010 MODELS. MINE IS SUFFERING THE SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966266March 16, 2017
ELECTRICAL SYSTEM
DRIVERS SIDE SEAT WARMER BURNED THROUGH THE SEAT COVER & BURNED THROUGH MY COAT. I WAS DRIVING ON A MAJOR HIGHWAY & FELT THE SEAT BECOME HOT. I TURNED IT OFF & WAS UNAWARE MY SEAT & COAT HAD BURNED UNTIL I REACHED MY DESTINATION. CAR & COAT WERE TAKEN TO DEALERSHIP TO ORDER NEW PARTS TO CORRECT THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960193March 12, 2017
UNKNOWN OR OTHER
MY DIESEL VW TOUAREG NEEDS THE NOX SENSOR REPLACED. WHY IS THIS NOT CONSIDERED PART OF THE WARRANTY FOR THE EMISSIONS SYSTEM ? SINDE THE EPA HAS DESIGNATED THE VW DIESELS MUST BE EITHER BUYBACK OR REPLACED/REPAIRED IT SEEMS APPARENT THAT THIS SENSOR IS JUST AS IMPORTANT TO THE FUNCTION OF THE EMISSIONS SYSTEM BUT IT IS NOT A COVERED PART. THIS PART IS VERY EXPENSIVE AND FUNCTIONS ALONG WITH THE AD-BLUE PUMP WHICH IS COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960102March 11, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ABOUT 2 WEEKS AGO, I STARTED BLOWING FUSES FOR THE DRIVERS SIDE TURN SIGNAL. I WOULD HAVE NO FRONT OR REAR TURN SIGNAL, AS WELL AS NO HAZARDS ON THE DRIVERS SIDE. I LOOKED INSIDE THE HEADLIGHT ASSEMBLY AND FOUND THAT ALL THE WIRING WAS EXPOSED DUE TO THE WIRING INSULATION ROTTING OFF, LEAVING EXPOSED WIRING. I AM A FIREFIGHTER, AND THIS IS A VEHICLE FIRE, WAITING TO HAPPEN. YOU CANT EVEN WRAP ELECTRICAL TAPE AROUND IT, DUE TO THE HEADLAMP UNIT NOT BEING ABLE TO BE TAKEN APART. I HAVE NO LEFT TURN SIGNALS, AND RISK BEING HIT, SIDESWIPED, OR GETTING A TICKET FROM THE POLICE FOR SOMETHING I CANNOT FIX. I HAVE REPLACED 4 DIFFERENT FUSES NOW TRYING TO FIX THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958541March 3, 2017
ENGINE
THE CHECK ENGINE LIGHT (MIL) CAME ON WHILE DRIVING. I EXPERIENCED A LACK OF POWER AND PERFORMANCE. HAD IT CHECKED AT AN AUTO PARTS STORE AND THEY SAID THE TROUBLE CODE WAS FOR CAMSHAFT/CRANKSHAFT POSITIONING SENSOR. I REPLACED BOTH CAMSHAFT SENSORS AND THE CRANKSHAFT SENSOR AND RESET THE CODE. 400 MILES LATER THE LIGHT CAME BACK ON. TOOK IT TO A SHOP AND THEY SAID THE TIMING CHAIN HAD STRETCHED AND WOULD NEED REPLACED TO THE TUNE OF $2500. THEY ALSO MENTIONED CHANGING A PROBLEMATIC BOLT ON THE OIL PUMP, SOMETHING THEY SAID HAD BEEN AN ISSUE WITH THE 3.6 LITER V6.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957847March 1, 2017
UNKNOWN OR OTHER
THE DOOR LOCKS ON BOTH OF THE BACK DOORS HAVE STOPPED WORKING. CAN NOT OPEN EITHER OF THE REAR DOORS. THIS PROBLEM WAS NOT CAUSED BY ANY SPECIFIC EVENT THAT WE KNOW OF. FIRST ONE DOOR STOPPED WORKING AND ABOUT A WEEK LATER THE OTHER DOOR STOPPED WORKING. I WOULD NOT BE SURPRISED IF THE OTHER DOORS FAILED SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957595February 28, 2017
UNKNOWN OR OTHER
THE VEHICLE WAS STATIONARY AND HAD BEEN PARKED ALL DAY (8+ HOURS). UPON TRYING TO START IT WOULD NOT TURN OVER AND THEN BACKFIRED AND THE INTAKE MANIFOLD EXPLODED. THE CAR SMOKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948946February 1, 2017
ELECTRICAL SYSTEM
THE VEHICLE TURNS OFF SPONTANEOUSLY IN MOTION WITH NO WARNING AND UNPREDICTABLY. HAS BEEN ON A CERTIFIED SERVICE CENTER ON MULTIPLE OCCASIONS AND FOR PROLONGED PERIODS OF TIME AND THE PROBLEM CAN NOT BE DIAGNOSED OR IDENTIFIED. THE PROBLEM HAS OCCURRED ON MULTIPLE OCASSIONS HOWEVER CAN NOT BE DIAGNOSED BY THE CERTIFIED SERVICE CENTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945251January 14, 2017
UNKNOWN OR OTHER
WHILE DRIVING THE VEHICLE THE ENGINE STUTTERED AND THE CHECK ENGINE LIGHT CAME ON. I PULLED INTO A FIRESTONE DEALER AND RAN A DIAGNOSIS. TEST REVEALED A PROBLEM WITH THE TIMING CHAIN. I CALLED HARPER VW IN KNOXVILLE AND WAS ADVISED TO BRING IT IN. DEALER HAD TO REPLACE THE TIMING CHAIN AT A COST OF $6,500. VEHICLE HAD 78,000 MILES TIMING CHAIN SHOULD LAST THE LIFE OF THE VEHICLE. IF THE CHAIN HAD COMPLETELY SEPARATED THE ENGINE WOULD HAVE QUIT SUDDENLY CREATING A SEROUS TRAFFIC PROBLEM. RESEARCH HAS SHOWN THAT VW HAS KNOWN ABOUT THE PROBLEM ON HUNDREDS OF CARS WITH THIS ENGINE AND HAS NOT ISSUED A RECALL OR SAFETY WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938319December 28, 2016
FUEL/PROPULSION SYSTEM
THERE IS A VERY STRONG FUEL SMELL FROM INSIDE THE CAR AS WELL AS FROM THE OUTSIDE. AFTER WARMNG UP THE CAR, THERE IS VISIBLE FUEL LEAKING FROM UNDERNEATH. THIS HAPPENS WHETHER IS CAR IS IN MOTION OR STATIONARY. IT LEAKS MORE AND SMELLS STRONGER WHEN THE WEATHER IS WARM. THIS IS A HUGE FIRE HAZARD AS WELL AS DAMAGING TO YOUR HEALTH BY BREATHING THE FUMES FROM THE LEAKING FUEL. IT IS PROGRESSIVELY GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925975November 14, 2016
WHEELS
TPMS LIGHT INTERMITTENTLY STARTED BLINKING. I TOOK IT TO THE DEALER AND THEY "DIAGNOSED" IT AS THE BACK LEFT SENSOR. I WAS INITIALLY TOLD THAT THE RECOMMENDATION WAS TO NOT CHANGE IT UNTIL I REPLACED TIRES AND THEN I WAS TOLD IT WAS NOT COVERED UNDER MY WARRANTY. I CALLED THE WARRANTY COMPANY AND THEY SAID THAT IT WAS 100% COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925396November 10, 2016
ENGINE, FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT CAME ON AT 70,000 MILES AND WAS DUE TO THE AD BLUE TANK HEATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925411November 10, 2016
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT CAME ON AND WAS A ERROR CODE FOR THE FUEL PUMP. TOOK 4 HOURS OF WORK AND HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920342October 31, 2016
ENGINE
I HAVE JUST OVER 50,000 MILES ON MY TOUAREG TDI AND THE CHECK ENGINE LIGHT CAME ON. DEALERSHIP TELLS ME THE ADBLUE HEATER NEEDS TO BE REPLACED AND IT IS NOT COVERED UNDER THE 80K EMISSIONS WARRANTY AND WILL COST ME $1,200 TO REPAIR. HOW CAN THIS NOT BE COVERED WHEN ADBLUE'S SOLE PURPOSE IS TO REMOVE NO2 FOR EMISSIONS? NOW I AM FACED WITH AN EXCESSIVE REPAIR FOR A VEHICLE THAT DOESN'T EVEN MEET EMISSIONS ANYWAY! OWNERS OF TDI 3.0 LITERS, SUCH AS MYSELF, STILL HAVE NO IDEA WHAT THE FATE OF OUR VEHICLES WILL BE SINCE THE VW DIESEL SCANDAL BROKE OVER A YEAR AGO. NO IDEA IF THERE WILL BE A FIX OR A BUYBACK. I AM STUCK WITH A CAR THAT IS NOT ONLY LEAKING HARMFUL NO2 INTO THE AIR, BUT HAS SIGNIFICANTLY DIMINISHED IN VALUE. AND NOW I NEED TO INVEST ANOTHER $1,200?!??! I CALLED VW AND THEY ARE NOT WILLING TO OFFER ANY FINANCIAL COMPENSATION FOR THIS REPAIR, NOR IS THE DEALERSHIP WILLING TO PROVIDE A GOODWILL REPAIR. AND I'M TOLD IF I DON'T REPAIR IT, AFTER A CERTAIN NUMBER OF MILES THE CAR WON'T START. SO, I'M HAVING TO INVEST IN A PART FOR THE EMISSIONS SYSTEM AND IT STILL WON'T BE EPA-COMPLIANT. THAT JUST DOESN'T SEEM RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918437October 24, 2016
EXTERIOR LIGHTING
I HAD MY TOUAREG IN PUERTO RICO FOR OVER 10 YEARS IN STORAGE. SINCE CAR HAD NOT USED FOR NORMALLY BUSINESS DAYS. THE HEADLIGHT CABLES AND LIGHTS ARE GOT BAD. ALL CABLES GOT DRY AND BROKE IN THE OUTSIDE CAUSE THE HEAT OF THE ISLAND. THE CONTROL UNIT GOT BAD. ALL FRONT LIGHT SISTEM DOESNOT WORK CORRECTLY. THE VEHICLE ONLY HAVE 86000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917541October 20, 2016
FUEL/PROPULSION SYSTEM
SMALL CRACKS DEVELOPED IN THE FUEL FILTER FLANGE ON THE FUEL TANK RESULTING IN FUEL LEAKING OUT WHEN THE DRIVERS DOOR WAS OPENED OR WHEN THE CAR WAS RUNNING. THIS RESULTED IN LARGE AMOUNTS OF GASOLINE LEAKING ONTO MY GARAGE FLOOR. THE FLANGE WAS REPLACED. THIS IS AN IDENTICAL PROBLEM THAT IS BEING EXPERIENCED BY THE AUDI Q7 WHICH HAS THE IDENTICAL VW PART NUMBER FOR THE AFFECTED PART. THE NHTSA RECALL NUMBER FOR THAT PROBLEM IS 16V60000 IF YOU HAVE A TOUAREG, PORSCHE CAYENNE, OR AUDI Q7 (THEY ALL HAVE THE SAME PART) AND YOU SMELL GASOLINE, DO NOT OPEN THE DRIVERS DOOR. DOING SO PRIMES THE FUEL SYSTEM PUTTING THE FLANGE UNDER PRESSURE CAUSING LARGE AMOUNTS OF FUEL TO LEAK OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917678October 20, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
FOR MY SITUATION MY VEHICLE SHUT OFF BY ITSELF WHILE I WAS DRIVING ON THE HIGHWAY AT 60 MPH. IT HAS HAPPENED 3 TIMES ALREADY. THE FIRST COUPLE OF TIMES THE DEALER HAS REPLACED THE BATTERY. AFTER THEY REPLACED THE BATTERY THE DEALERSHIP TOLD ME THAT THE CAR LOOKS FINE. WHEN THIS HAPPENED AGAIN FOR THE 3RD TIME, IT REALLY SCARED ME BECAUSE I WAS DRIVING ON THE HIGHWAY. BEFORE THE VEHICLE SHUTS OFF BY ITSELF, ALL OF THE ELECTRONICS TURNED OFF ALSO. THE WEIRD THING ABOUT THIS ISSUE IS THAT AFTER THE VEHICLE IS SHUT OFF BY ITSELF, I AM ABLE TO RESTART MY VEHICLE. AT THIS TIME I BROUGHT MY CAR TO THE DEALER TO LET THEM CHECK OUT WHAT IS GOING ON. THEY TOLD ME THAT THEY COULDN'T FIND ANYTHING WRONG THAT EVERYTHING LOOKED RIGHT. THEY WILL RELEASE MY VEHICLE TO ME THIS SATURDAY. MY CONCERN IS I CAN TAKE THE VEHICLE BACK BUT I DON'T KNOW WHEN IS THIS PROBLEM GOING TO HAPPEN AGAIN. I GOT LUCKY THIS TIME BECAUSE THERE WASN'T ANY CARS BEHIND ME ON THE HIGHWAY. WHEN THE CAR SHUTS OFF BY ITSELF, IT CANNOT MOVE AT ALL AND I'M SITTING IN THE MIDDLE OF THE HIGHWAY. IF SOMETHING HAPPENS LIKE THIS WHO WILL TAKE THE RESPONSIBILITY? I ASKED VW OF AMERICA, THEY SAID IF THEY DIDN'T FIND ANYTHING WRONG THIS TIME THEN I NEED TO WAIT UNTIL THIS HAPPENS AGAIN OR IF THEY CAN FIND SOMETHING WRONG. THIS IS SOMETHING ABOUT SAFETY. WHEN THE MY VEHICLE SHUTS OFF THERE IS NO WARNING SIGN, IT JUST HAPPENS. PLEASE HELP ME TO SOLVE THIS ISSUE. I M NOT SURE IF THE DEALER REALLY CHECKS MY VEHICLE OR IF THEY ARE LYING? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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