Volkswagen Routan Complaints

784 consumer complaints on file.

#11325957May 26, 2020
ENGINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHILE DRIVING 70 MPH, THE KEY DISENGAGED FROM THE IGNITION AND THE VEHICLE STALLED. THE CONTACT STATED THAT SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED RESTARTED THE VEHICLE AND PROCEEDED TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO HARPER VOLKSWAGEN LOCATED AT 9901 KINGSTON PIKE, KNOXVILLE, TN 37922, (865) 691-0393, WHERE THE DEALER WAS MADE AWARE OF THE FAILURE. ADDITIONALLY, ON SEVERAL OCCASIONS, THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.*DT*JB*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325285May 20, 2020
ELECTRICAL SYSTEM
THE VEHICLE OFTEN HAS DIFFICULTY STARTING AND WILL OCCASIONALLY SHUT OFF WHILE DRIVING. THE PROBLEM SEEMS SIMILAR TO THE DEFECT DESCRIBED IN SAFETY RECALL 28H1 WHICH ONLY COVERS YEAR MODELS 2009-2010. I DON'T REMEMBER EXACTLY WHEN THE ISSUE STARTED, BUT IT WAS WITHIN THE LAST YEAR, AND THE PROBLEM HAS BECOME MUCH WORSE TO THE POINT FAILURE WHILE OPERATING OCCURS MUCH MORE REGULARLY. FORTUNATELY, I'VE BEEN ABLE TO RESTART AND CONTINUE DRIVING SO FAR, BUT IT WILL SHUT OFF WHEN I'M IDLING, ACCELERATING, OR AT DRIVING SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324186May 11, 2020
ELECTRICAL SYSTEM
THE ELECTRIC REAR SLIDING DOOR HAS BECOME STUCK SHUT AND NO POWER GOES TO THE DOOR. THE KEY BECOMES STUCK AND THE IGNITION AND ARE UNABLE TO REMOVE IT. THERE HAVE BEEN RECALLS FOR THE SAME MAKE AND MODEL WITH THESE ISSUES, BUT THERE ARE NO RECALLS FOR THESE ISSUES TIED TO OUR VIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323785May 7, 2020
POWER TRAIN
AROUND 108000 MILES, MY 2010 ROUTAN AUTOMATIC TRANSMISSION STARTED JERKING INTO GEARS 2, 3, 4. SOMETIMES IT SHIFTS SMOOTHLY BUT MORE OFTEN IT'S HARD ENOUGH TO JERK ALL PASSENGERS WHILE DRIVING. I HAVE TRIED ECO MODE WITH SAME RESULTS. DRIVING NORMAL IT SEEMS TO BE WORSE THAN WHEN SPEEDING UP QUICKLY. 3RD GEAR IS THE WORST AND IS HARD ENOUGH TO THROW YOU FORWARD CAUSING YOU TO SWERVE SOMETIMES. IT'S THE SAME RESULTS IN TOWN, ON HIGHWAY, AND IN STOP AND GO TRAFFIC. NOW HAS 129000 MILES AND GETTING WORSE. THERE ARE OTHER TIMES IT FEELS LIKE IT DIDN'T WANT TO SHIFT UP AND WOULD OVER REV BEFORE SHIFTING UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323276May 4, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
DRIVERS SIDE SLIDING DOOR WILL NOT OPEN. I'VE TRIED ALL KINDS OF WAYS TO OPEN IT AND IT WILL NOT BUDGE. ALSO, WHEN DRIVING, CAR SHUT OFF WITH NO WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319996April 1, 2020
AIR BAGS
THE DRIVERS HEADREST AIRBAG DEPLOYED WHILE SITTING IN MY GARAGE. ENGINE HAD JUST BEEN STARTED. IF THIS HAD HAPPENED WHILE DRIVING IT COULD HAVE STARTLED DRIVER TO THE POINT OF LOSS OF CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315646March 2, 2020
ELECTRICAL SYSTEM
THERE ARE TWO ISSUES THAT KEEP OCCURRING THAT MAY OR MAY NOT BE RELATED. FIRST, SOMETIMES WHEN I START THE VEHICLE EVERY SINGLE LIGHT ON THE DASH WILL BE LIT UP, THE WIPERS WILL BE ON, THE RADIO WON'T WORK, AND NONE OF THE GAUGES WILL BE WORKING. I HAVE TO USE MY GPS JUST TO KNOW WHAT MY SPEED IS SINCE THE SPEDOMETER DOESN'T WORK. I ALSO CAN'T TURN ON MY DEFROST WHEN THIS HAPPENS SO I'M STUCK SITTING IN THE PARKING LOT WAITING. EVENTUALLY IT WILL RANDOMLY SWITCH BACK TO NORMAL AND THEN EVERYTHING WORKS. MY SECOND ISSUE IS THAT I WILL LOSE ALL POWER WHILE DRIVING. THIS HAPPENED IN A ROUNDABOUT ONCE WHICH ALMOST CAUSED A CRASH! I LOSE IGNITION, POWER STEERING, EVERYTHING. I HAVE TO GET TO THE SIDE OF THE ROAD, PUT IT IN PARK, AND TURN THE IGNITION OFF AND BACK ON AGAIN. ONE OF THESE DAYS THIS IS GOING TO CAUSE A CRASH AND THEN I WILL BE SUING VOLKSWAGEN WHEN MY BABIES GET INJURED BECAUSE OF THIS. FROM THE LOOKS OF THE OTHER COMPLAINTS THIS IS HAPPENING TO A LOT OF THESE VANS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311328February 25, 2020
UNKNOWN OR OTHER
THE CAR STARTS WHEN IT WANTS TO. IT COULD BE FINE THEN GO OUT TO START IT AND IT DOES NOT TURN OVER. BATTERY HAS BEEN REPLACED, STARTER REPLACED TWICE NOBODY CAN FIGURE OUT WHAT IS GOING ON. I SEE THIS IS VERY COMMON IN THE REVIEWS. HAS HAPPENED MULTIPLE TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309406February 15, 2020
ELECTRICAL SYSTEM
I TAKE MY VW ROUTAN TO FINISH THE RECALL .BECAUSED MY DOOR OPEN WHEN I WAS DRIVING FROM GEORGIA TO FLORIDA WITH MY 2 DAUGHTER IN THE BACK SEAT AND DRIVER REAR SLIDE DOOR OPEN AT 70 MILES.. VW DEALER TALK ME NO HAVE THE PARTS BUT THEY FIXED AND WHEN I TAKE TO DIFFERENT DEALER THEY TALK ME THEY READY DID THE RECALL AND REPLACED THE HARNESS.. THURSDAY MY WIFE DRIVING AND HAS THE SAME PROBLEM DOOR OPEN WHEN SHE DRIVING.. TAKE THE MINI VAN TO SHOP AND THEY TALK ME DEALER NEVER DID THE RECALL... I ALWAY HAVE THE MINI VAN AND NO ONE TOUCH DEAR BEFORE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308259February 10, 2020
ELECTRICAL SYSTEM
EVERY ONCE IN A WHILE THE CAR DOES NOT START, EVERYTHING WORKS INCLUDING THE WINDOWS, LIGHTS BUT ENGINE DOES NOT START. I HAVE HAD BATTERY, ALTERNATOR, AND STARTER REPLACED, AND IT IS STILL DOING IT. HARD FOR REPAIR SHOP TO DIAGNOSE BECAUSE IT DOESN'T DO IT WHEN IT'S THERE. MOST OF THE TIME IT FINALLY STARTS AFTER ABOUT 8 TO TEN TIMES OF PERIODICALLY TURNING THE KEY. THE VEHICLE IS STATIONARY WHEN THIS HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308290February 10, 2020
ENGINE, UNKNOWN OR OTHER
VEHICLE HAS BEEN MOVING AND WILL SUDDENLY SHUT DOWN WHILE DRIVING. ALL POWER STEERING, BRAKING AND ELECTRICAL SYSTEMS GO OUT. I HAVE TO TRY TO MANUALLY SWERVE OFF THE ROAD AND PUT THE CAR IN PARK. TAKE THE KEY OUT OF THE IGNITION AND RESTART. I UNDERSTAND THAT THIS PROBLEM HAD BEEN FIXED IN 2015 UNDER A RECALL WITH THE WIN MODULE AND VW INDICATES THAT SINCE IT'S BEEN FIXED THEY ONLY OFFER A 12 MONTH WARRANTY. FOR ME TO GET A NEW WIN MODULE, THE DEALERSHIP SAID IT WOULD BE $2,000 AND A LONG ESTIMATED TIME WITHOUT THE CAR. THIS CAR IS BLUE BOOKED AS ONLY WORTH $3,500.00. THIS IS AGAIN A FAULTY PIECE THAT SHOULD BE COVERED BY THE RECALL. THE CAR ONLY HAS 75K MILES. THERE'S NO REASON TO HAVE A CAR WITH 75K MILES AND NEED TWO WIN MODULES SO FAR. I WANT THIS TO BE IN WRITING THAT WHEN I AM DRIVING ON I-95 AND MY CAR SUDDENLY STALLS AND MY 2 1/2 YEAR OLD AND 4 1/2 YEAR OLD AND MYSELF END UP IN A CASKET, IT'S BECAUSE OF THIS FAULTY PRODUCT WHICH THEY WILL NOT COVER AGAIN ON THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302848January 29, 2020
ELECTRICAL SYSTEM
RECALL: 11V151000 / 28G1/U8 I ALMOST GOT INTO AT LEAST 3 TIMES A BIG ACCIDENT, AS ENGINE SHUTTING OFF SUDDENLY WHILE I'M DRIVING. THIS HAPPENS ANYWHERE: HIGHWAY ; INTERSECTIONS, AND IN HEAVY TRAFFIC. AFTER INSPECTION BY A VOLKSWAGEN SPECIALIST AT 'E&C AUTO REPAIR'. FERNANDO CONCLUSION: ENGINE SHUTTING OFF BECAUSE THEY HAVE A PROBLEM WITH THE ELECTRICAL SYSTEM IGNITION SWITCH. THIS IS A SAFETY PROBLEM UNDER VOLKSWAGEN'S RECALL. DRIVING THIS VEHICLE IS AN INCREDIBLE THREAT TO THE PUBLIC ROAD. THE DRIVER, PASSENGERS, AND THE SURROUNDING TRAFFIC PARTICIPANTS ARE EXPOSED TO A SAFETY RISK. BASED ON INFORMATION ON CAMPAIGN 28G1/U8 (MANUFACTURE DATE FROM OCTOBER 2009 THROUGH JUNE 2010), MY VEHICLE (MANUFACTURE DATE: MARCH 2010) IS QUALIFIED FOR REPAIR UNDER A SAFETY RECALL. PLEASE PROVIDE ME AUTHORIZATION NUMBER, FOR A LOCAL DEALERSHIP, TO BE DONE SAFETY REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301548January 24, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
2011 VOLKSWAGEN ROUTAN ENGINE WILL UNEXPECTEDLY SHUT DOWN DURING NORMAL DRIVING CONDITIONS, RESULTING IN NO ENGINE POWER, NO POWER STEERING AND NO POWER BRAKES. THIS OCCURS AT ANY SPEED AND IN ANY DRIVING CONDITION FROM STATIONARY IDLING UP TO HIGHWAY SPEEDS. THIS HAS OCCURRED MULTIPLE TIMES WITH THIS VEHICLE.*DT*DT*DT*JB *TP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300159January 17, 2020
ELECTRICAL SYSTEM
THERE ARE SO MANY COMPLAINTS FOR THE SAME THING YET VW REFUSES TO ADMIT IT IS A PROBLEM. MY ELECTRICAL WILL SHUT OFF COMPLETELY. I WILL NORMALLY LOOSE ANYTHING ELECTRICAL, THROTTLE, SOMETIMES POWER STEERING. THEN THE ELECTRICAL COMES BACK ON AND ALL THE LIGHTS ON THE DASHBOARD CLUSTER COME ON. IT WILL CONTINUALLY DO THIS, EVEN WHEN YOU ARE ON THE FREEWAY. THEY ARE GOING TO CONTINUE TO DENY THIS UNTIL SOMEBODY IS KILLED OR SEVERELY INJURED DUE TO THIS MALFUNCTION. I BOUGHT MY 2009 VW ROUTAN USED AND THE SERVICE DEPARTMENT IS DODGING REPLACING THE TPIM/IGNITION SWITCH, PROBABLY BECAUSE IT IS EXPENSIVE. VW SHOULD ALSO TAKE RESPONSIBILITY FOR THIS SINCE IT IS HAZARDOUS TO DRIVE. PLEASE IF YOU ARE READING THIS AND HAVE A VW ROUTAN WITH THIS ISSUE, MAKE A REPORT AND BRING THIS TO LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299211January 14, 2020
AIR BAGS, SEATS
I WAS PARKED IN MY GARAGE. WHEN I STARTED THE CAR, THE DRIVER HEADREST EXPLODED FORWARD. IF THIS HAD HAPPENED WHILE DRIVING IT COULD HAVE CAUSED AN ACCIDENT FROM THE SUDDEN MOVEMENT AND LOUD NOISE STARTLING ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297883January 8, 2020
UNKNOWN OR OTHER
WAS DRIVING VEHICLE IN ILLINOIS AND WAS PUSHING THE GAS BUT THE CAR WOULD NOT MOVE. FINALLY IT KIND OF JOLTED FORWARD AND STARTING MOVING BUT IN A JERKY KIND OF WAY. BROUGHT IT FOR A DIAGNOSTIC TEST THEY SAID IT WAS A WARRANT ISSUE TAKE IT THE THE DEALER. DID THAT THEY SAID IT WAS NOT UNDER WARRANT AND I PAID 1000 BUCKS TO GET IT FIXED SO I THOUGHT. HAPPENED AGAIN AND WENT BACK AND THEY SAID IT WILL NOT DO IT SO IT IS FINE. DROVE TO ARIZONA TO MOVE HERE AND AFTER A WEEK OF BEING HERE HAPPENED AGAIN. HUSBAND DROVE IT TO THE DEALERSHIP 3 TIMES, THE FIRST TIME THEY SAID THEY COULD NOT FIX IT. 2ND TIME SAID IT WAS A KNOWN RECALL THEY COULD NOT GET THE CODE FROM CORPORATE, 3RD TIME SAME EXCUSE. AND NOW TRYING AGAIN AND THEY KEEP SAYING THEY CAN NOT GET THE CODE FROM CORPORATE. IT IS A PCM SOFTWARE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297391January 6, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
STATIONARY-WILL NOT START. THE VAN WILL RANDOMLY NOT START. THE LIGHTS COME ON BUT THE ENGINE DOESN'T START. WE'VE HAD SEVERAL PARTS REPLACED WHEN VW GUESSES WHAT IT COULD BE, AND STILL HAVE THE PROBLEM. I'VE BEEN STRANDED MANY TIMES, HAD THE CAR TOWED, AND THEN VOLKSWAGEN CANNOT FIND A PROBLEM TO FIX BECAUSE THERE IS NO CODE. WE HAD THE ENTIRE TIPM MODULE REPLACED AND STILL HAVE ISSUES WITH RANDOM NONSTARTS. WE TOOK IT TO 2 VOLKSWAGEN DEALERS WHO CANNOT LOCATE A PROBLEM, JUST GUESSING. WE HAD OUR OWN MECHANIC REPLACE SOME CORRODED WIRES, AND STILL NOT FIXED. EXTREMELY FRUSTRATING. WE HAVE FOUR CHILDREN AND TO BE STRANDED SEVERAL TIMES, NEEDING A TOW, IS AWFUL. VOLKSWAGEN IS NOT HELPFUL. WE HAVE TAKEN VIDEOS OF THE NONSTARTS JUST TO PROVE THAT THIS HAPPENS. THE TOW TRUCK DRIVER ALSO TRIED TO START THE VAN. IT MAY START AGAIN AFTER TRYING FIVE MINUTES LATER, OR IT MAY NEED TO SIT OVERNIGHT. WINTER, SUMMER, HOT AND COLD, IT STILL HAPPENS. I'VE DEVELOPED SEVERE STRESS OVER THIS AND WE OWE TOO MUCH TO JUST TRADE IT IN. I DO NOT DRIVE IT UNLESS I HAVE TO DUE TO BEING SCARED IT MAY NOT START. PLEASE RECALL THIS VIN. IT IS A LEMON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292576January 2, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED DIFFICULTY STARTING CONSISTENTLY AND WOULD SPUTTER. THE CONTACT HAD THE FUEL PUMP REPLACED BY AN INDEPENDENT MECHANIC, BUT THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE BACK TO THE MECHANIC AND THEY RECOMMENDED THAT THE TIPM RELAY ALSO NEEDED TO BE REPLACED. THE CONTACT RESEARCHED THE FAILURE AND FOUND THAT THE MANUFACTURER ISSUED A RECALL; HOWEVER, THE VIN WAS NOT INCLUDED. CAPITAL VOLKSWAGEN (3963 W TENNESSEE ST, TALLAHASSEE, FL 32304, (850) 692-5609) STATED THERE WERE NO RECALLS. THE CONTACT PLANNED TO HAVE THE VEHICLE REPAIRED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290284December 20, 2019
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
CAR ELECTRICAL SYSTEM GOES CRAZY, SPEEDOMETER NEEDLE GOES CRAZY. RADIO TURNS OFF AND ON, THEN THE VEHICLE TURNS OFF COMPLETELY. IT TURNS ON AFTER. SOMETIMES ALL THIS HAPPENS BEFORE TURNING OFF, SOMETIMES IT TURNS OFF SUDDENLY WITH NO WARNING. HAVE SPENT A LOT OF MONEY TRYING TO FIX ISSUE WITH NO LUCK. DRIVING IT MAKES ME VERY NERVOUS BUT I CAN'T CHANGE CARS RIGHT NOW. IT HAS HAPPENED BOTH ON SMALL STREETS AND HIGHWAY IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289194December 15, 2019
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
IT TURNS ON ALL THE LIGHTS ON THE DASHBOARD SAYING IT NEEDS AUTO ASSIST SERVICE THERE IS NO PROBLEM WITH IT THE DEALER CANNOT TAKE CARE OF IT BECAUSE THEY DON'T TAKE CARE OF VOLKSWAGEN ROUTAN NO MORE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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