Volkswagen Routan Complaints

784 consumer complaints on file.

#11039881October 25, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ESP ABS LIGHT ILLUMINATES WHILE CAR IS IN MOTION AND THE CAR WILL NOT SHIFT OUT OF GEAR WHEN STOPPED AS IF THE BREAK IS NOT DETECTED. HAVE TO SHUT CAR OFF IN THE MIDDLE OF TRAFFIC OR DROP OF LINES AND TURN BACK ON SEVERAL TIMES TO CLEAR ERROR AND GET SHIFTER TO SHIFT TO DRIVE GEAR. USED SNAP ON READER TO CHECK CODES AND DOES NOT RECOGNIZE CAR AS VW, INSTEAD IT PULLS UP CHRYSLER TOWN AND COUNTRY. TRIED TO REPLACE A BREAK LIGHT MODULE, THE PART WAS ACTUALLY FOR A DODGE NEON. (I AM ONLY OWNER, BOUGHT VAN BRAND NEW). SYMPTOM CAME BACK AFTER TWO DAYS. CODE READER CANNOT FIND ANYTHING CAUSING CODE TRIGGER. ALSO KEY DOESN'T ALWAYS WORK IN IGNITION SWITCH, MUST SOMETIMES TRY TO TURN ON 3 TIMES. THIS HAS OCCURRED SINCE PURCHASE. AMAZED AT ALL THESE SAFETY ISSUES AND YET VW DOES NOTHING. $34,000 CAR AND I AM GOING TO HAVE TO REPLACE IT ALREADY. ONLY 66,000 MILES ON THE CAR. TRANSMISSION REBUILT BY VW AT 12,000 MILES, ROTORS CHANGED AT 9,000 MILES, MOTOR PARTS REBUILT AT 35,000 MILES. CAR BURNS 6 QUARTS OF OIL EVERY 4,000 MILES. VAN DOORS WILL SHUT ON KIDS EVEN THOUGH THEY ARE SUPPOSED TO STOP WHEN SOMETHING IS IN THE WAY. WORST CAR I HAVE EVER BOUGHT, AND VW DOESN'T CARE TO RESOLVE ALL THESE ISSUES CUSTOMERS HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033454October 15, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
OUR TRANSMISSION ISSUE STARTED AS WE'RE GOING DOWN I-75 AT ABOUT 65-70. WHAT SOUNDED LIKE SOMETHING FALLING FROM UNDER THE HOOD AND MAKING A KLANKING SOUND AT IF IT WAS FALLING FROM THE ENGINE. AFTER A FEW MONTHS THE TRANSMISSION STARTED MAKING A HIGH PITCHED NOISE. OUR LOCAL AUTO REPAIR STORE WOULDN'T TOUCH IT SO WE HAD TO TAKE IT TO THE VW DEALER. TURNS OUT NOT ONLY DID WE NEED A NEW TRANSMISSION BUT WE ALSO NEEDED A NEW TIPM. TOTAL COST INCLUDING LABOR WAS OVER $7000.00. WE HAD ROUGHLY 85,000 MILES ON IT SO IT WAS NO LONGER COVERED UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033333October 14, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
VAN WARNING LIGHTS COME ON WITHOUT NOTICE; WHEN DRIVEN INSTRUMENT PANEL LIGHTS FLICKER AND DIM, AUDIO SYSTEM CUTS OFF AND ON WHILE DRIVING. WAS TAKEN TO DEALER AND HAD TIPM WAS REPLACED AND ISSUE STILL PERSISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032888October 11, 2017
ELECTRICAL SYSTEM
AS OF JANUARY 2017 I HAVE HAD THE REPEATED ISSUE OF THE CAR NOT STARTING WHEN TURNED ON. NOTE THE RECALL ON THE IGNITION WAS DONE BY THE VW DEALER PREVIOUSLY. THE CAR NOT STARTING AT FIRST OCCURRED ONCE AND AWHILE. THEN BECAME MORE CONSISTENT, I REPLACED THE STARTER IN MARCH 2017 THINKING THAT WOULD RESOLVE THE ISSUE. SINCE THEN THE PROBLEM KEEPS OCCURRING. VW DEALER HAS NO IDEA WHAT THE ISSUE IS AND WANTS ME TO REPLACE THE STARTER AGAIN. I'VE RESEARCHED THIS MECHANICAL PROBLEM AND FOUND OUT A LOT OF PEOPLE ARE HAVING THE SAME ISSUE. THERE'S A CLICK WHEN YOU ATTEMPT TO START THE CAR AND THIS IS AFTER THE BATTERY AND STARTER HAS BEEN REPLACED. THE LONGEST I'VE WAITED FOR THE CAR TO START IS ABOUT 30 MINUTES. I ATTEMPT TO START IT A FEW MINUTES ARE SITTING IN THE CAR, SOMETIMES IT TAKES ONE TRY SOMETIMES IT TAKES 20 TRIES THEN THE CAR WILL START UP. I'VE REPORTED THIS TO VW CARE AND THEY ADVISED ME TO GET THE STARTER REPLACED AGAIN, SPENDING MORE MONEY. THIS IS NOT A CUSTOMER CARE ISSUE, THIS IS ON THE VW COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032319October 9, 2017
ELECTRICAL SYSTEM
VAN OCCASIONALLY DOES NOT START. HAVE TO LET IT SIT AND ATTEMPT OVER AND OVER. SEEMS TO BE GETTING WORSE, BUT ALL MAJOR COMPONENTS THAT HELP THE VEHICLE START ARE FINE, I BELIEVE HAS SOMETHING TO DO WITH THE ELECTRICAL SYSTEM. WORRIED IT'S GOING TO LEAVE MY WIFE AND KIDS STRANDED SOMEWHERE. FEELING UPSAFE. HEARD THERE HAS BEEN SOME RECALLS FOR THE CHRYSLER VERSION OF THIS VAN, WHY NOT VW?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031916October 5, 2017
ELECTRICAL SYSTEM, STEERING, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 60 MPH, THE CONTACT DETECTED A BURNING ODOR WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED SMOKE OUTSIDE AND INSIDE THE VEHICLE. THE CONTACT STATED THAT THE INSTRUMENT PANEL, HEADLIGHTS, AND RADIO FAILED TO WORK. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER, OPENED THE HOOD, AND SAW NO SIGN OF A FIRE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRE FROM THE IGNITION SWITCH TO THE STARTER HAD FAILED (BURNED) AND NEEDED TO BE REPLACED. ALSO, THE POWER STEERING LINE FAILED AND LEAKED. THE INDEPENDENT MECHANIC STATED THAT THERE WERE SO MANY ELECTRICAL FAILURES WITH THE VEHICLE AND RECOMMENDED HER TO CONTACT NHTSA. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V194000 AND 14V396000 (ELECTRICAL SYSTEM: IGNITION SWITCH). THE FAILURE MILEAGE WAS 145,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11030433September 28, 2017
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING APPROXIMATELY 35 TO 40MPH ON A BUSY ROAD EN ROUTE TO GET ON THE HIGHWAY, MY ROUTAN SHUT OFF. THE ENGINE SHUT OFF, THE STEERING WHEEL LOCKED UP, AND THE CAR CAME TO A STOP. LUCKILY I WAS ABLE TO PULL OFF THE ROAD. I TURNED THE KEY TO THE OFF POSITION AFTER PUTTING THE CAR IN PARK AND THE CAR CRANKED BACK UP SHORTLY AFTER. I DROVE IT SLOWLY HOME APPROXIMATELY 10 MILES. BOTH OF MY YOUNG CHILDREN (10 MONTHS AND 5YEARS) WERE IN THE VEHICLE. AFTER GETTING HOME I BEGAN TO RESEARCH AND FOUND THAT THIS PROBLEM LEAD TO A RECALL OF WIN MODULES FOR 2009 AND 2010 ROUTANS. MY VEHICLE IS NOT COVERED UNDER THE CURRENT RECALL DESPITE HAVING THE SAME ISSUE. I HAVE FOUND THAT NUMEROUS OTHER ROUTAN DRIVERS HAVE HAD THIS SAME ISSUE IN THEIR 2011 VEHICLES. WE CANNOT AFFORD TO HAVE THIS REPAIRED AND I FEAR FOR THE SAFETY OF MY CHILDREN AND OUR FAMILY SHOULD WE DRIVE THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024579September 20, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
NO ACCELERATION UP HILLS. CAR CRANKED BUT DIDN'T TURN OVER ENGINE, RANDOMLY. ALMOST STALLED OUT ON THE HIGHWAY DURING STORM BY USING HEADLIGHTS, WIPERS, A/C ALL AT ONCE. I HAD TO TURN OFF HEADLIGHTS, WIPERS AND A/C (THAT KEPT WINDSHIELD FROM FOGGING) IN ORDER TO KEEP FROM STALLING OUT ON THE HIGHWAY WITH THREE KIDS IN THE CAR. WHILE DRIVING IN NEIGHBORHOODS (5 MPH-25 MPH) THE CAR WOULD SPUTTER AND JERK FORWARD. I WAS TOLD THE CARS TROUBLE COULD BE JUST WATER IN THE GAS AND SO WE POURED A SOLUTION THAT WOULD CLEAN THE GAS TANK OF IMPURITIES, IF ONLY IT WAS THAT SIMPLE. WHILE DRIVING ON THE HIGHWAY USING CRUISE CONTROL, THE CRUISE SUDDENLY STOPPED WORKING, CRUISE LIGHT STAYED ON BUT THE CAR JUST PHYSICALLY SLOWED DOWN. OUR FAMILY IS SCARED TO GET INTO OUR VEHICLE FOR SAFETY REASONS AND RIGHT NOW IT'S OUR ONLY MEANS OF TRANSPORTATION. THE TIRE SENSOR ALSO HAS BEEN ON CONSTANTLY AND FIXED 3 TIMES ONLY TO LIGHT UP 20 MINUTES LATER AFTER LEAVING THE VW SERVICE DEPARTMENT. THE SLIDING PASSENGER DOOR WINDOW IS HAVING ELECTRICAL PROBLEMS AND WE ONLY USED IT 5 TIMES FROM 2011-2017. WE PAID TO HAVE THE FUEL PUMP AND THE TIPM SENSOR REPLACED LAST WEEK WHICH COST US APPROX. $1800 AND REPLACED FRONT BRAKE PADS AND ROTORS BECAUSE OUR ROTORS HAD GOUGES IN THEM. WE REPLACED A CAR BATTERY IN 2016, WHILE WE WERE ON VACATION, THE CAR WOULD START AND IT LOCKED THE KEY IN THE IGNITION AND WOULDN'T GIVE IT BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024035September 18, 2017
UNKNOWN OR OTHER
THE VEHICLE WILL RANDOMLY NOT START AND THE BATTERY IS DRAINED. ALL THE RESEARCH I HAVE DONE APPEARS VERY SIMILAR TO THE FUEL PUMP RELAY NOT SHUTTING OFF AND COULD BE RELATED TO THE TIPM NOT WORKING PROPERLY. IT STARTS AFTER I GIVE IT A JUMP. I HAD BATTERY, STARTER, AND ALTERNATOR TESTED. THEY ARE ALL IN PERFECT WORKING CONDITION. IT STARTED HAPPENING ON SEPT 4, 2017 AND CONTINUES RANDOMLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024052September 18, 2017
ELECTRICAL SYSTEM, ENGINE
THE CAR WILL NOT START UP THE ENGINE NO MATTER HOW LONG I CRANK. BATTERY AND STARTER SEEM OK. THE PROBLEM HAS NO WARNING ON THE DASHBOARD WHATSOEVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022870September 12, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
VOLKSWAGEN ROUTAN 2010 WILL TURN OFF WHILE IN MOTION, ON HIGHWAY, STREET, OR WHEN STATIONARY. CAR IS AN AUTOMATIC AND WILL NOT ADJUST TO THE PROPER GEAR WHEN DRIVING. WHEN IN DRIVE THE CAR WILL ACT AS IF IT IS IN NEUTRAL AND ROLL BACKWARDS AND WILL NOT KICK INTO FIRST GEAR. THE ELECTRONIC SYSTEM NEVER WORKS PROPERLY AND IS CONSTANTLY NEEDING NEW BATTERIES VERY FEW MONTHS. THIS CAR IS UNSTABLE, UNSAFE, AND UNRELIABLE! THE VOLKSWAGEN ROUTAN 2010 NEEDS TO BE RECALLED IMMEDIATELY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022877September 12, 2017
ELECTRICAL SYSTEM
BATTERY CONTINUES TO DIE EVEN AFTER BEING TESTED AS WELL AS THE ALTERNATOR BEING TESTED. BOTH ARE TESTED AS WORKING. SLOW DISCHARGE CAUSES BATTER TO DRAIN. CAR WILL NOT START AND LIGHTING BOLT ON CONSOLE ILLUMINATES. NOW HAVE TO CARRY A JUMP CHARGER TO START VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022880September 12, 2017
POWER TRAIN
AUTOMATIC TRANSMISSION CHANGE OF GEARS JERKS THE VEHICLE DURING 1-3 GEARS. IN ECO MODE SAME JERKING OF TRANSMISSION. VW STATES IT IS A TOWN AND COUNTRY PROBLEM THAT A CHRYSLER DEALERSHIP MUST RE-CODE THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021507September 5, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 75 MPH, THE VEHICLE SHOOK VIOLENTLY AND STALLED. THE CONTACT DID NOT RECALL IF A WARNING INDICATOR WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. AN INDEPENDENT MECHANIC DIAGNOSED THAT A ROD WENT THROUGH THE ENGINE AND CREATED A HOLE. AS A RESULT, THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. NO ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021076September 1, 2017
ENGINE
VEHICLE WON'T START. THIS IS NOT THE FIRST TIME AND I HAVE FILLED PREVIOUS INCIDENT REPORTS. IT LEFT ME STRANDED AGAIN TODAY AFTER I PICKED UP MEDICINE FOR A CHILD AT HOME RECOVERING FROM SURGERY. THIS VEHICLE IS UNRELIABLE AND THEREFORE THE SITUATION IS UNACCEPTABLE. OUR MECHANIC HAS RUN DIAGNOSTICS AND CAN FIND NOTHING WRONG. WE TOOK A LEAP OF FAITH AND HAD A NEW STARTER INSTALLED, THIS WAS NOT THE PROBLEM. I WOULD BUY ANOTHER CAR, BUT RIGHT NOW THIS IS NOT AN OPTION FOR US. WE NEED HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021109September 1, 2017
ELECTRICAL SYSTEM
CAR WILL NOT START, THOUGH THE STARTER IS ENGAGED. SIMILAR PROBLEM IN NEUTRAL OR PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020973August 31, 2017
ELECTRICAL SYSTEM
TIPM NEEDS A RECALL. VAN IS DIFFICULT TO START AND SOMETIMES SHUTS OFF WHILE YOU'RE DRIVING. DEALERSHIP WILL TELL YOU IT'S THE FUEL PUMP AND CHANGE YOU $1100 TO FIX IT ONLY FOR THE PROBLEM TO PERSIST EVEN AFTER THE COSTLY REPAIR HAS BEEN MADE. CHRYSLER HAS RECALLED THE TIPM (THIS IS A CHRYSLER/MOPAR PART) BUT BECAUSE THE TIPM REQUIRES THE VW FIRMWARE, VOLKSWAGEN IS REFUSING TO ISSUE A RECALL. THE FIRST TIME THIS HAPPENED TO ME, VOLKSWAGEN TOOLS ME IT WAS A SOFTWARE UPGRADE BUT NOW THE ISSUE IS HAPPENING AGAIN. I'VE ALMOST CRASHED ON MULTIPLE OCCASIONS BECAUSE THE VAN HAS SHUT OFF WHILE THE VAN WAS IN MOTION. IT IS NOT THE FUEL PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020535August 30, 2017
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY BEGIN TO JERK AND DECELERATE BEFORE STALLING. THE FAILURE HAD OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO GENE LANGAN VW LOCATED IN RASPBERRY, CONNECTICUT WHO DIAGNOSED THAT THE POWER CONTROL MODULE WAS FAULTY AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 77,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020371August 29, 2017
POWER TRAIN
ENGINE LIGHT ON. NEED TO REPLACE TORQUE CONVERTER AND VALVE BODY, SEALANT, AND TRAN FLUIDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019834August 26, 2017
ELECTRICAL SYSTEM
WHILE VEHICLE IS IN MOTION, ENGINE AND ALL ELECTRICAL WILL SHUT OFF. THIS HAS HAPPENED SEVERAL TIMES SINCE 08/20/2010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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