Volkswagen Jetta Complaints (2007)

201 consumer complaints on file.

#10251749December 14, 2008
SERVICE BRAKES, HYDRAULIC
2007 JETTA WOLFSBURG REAR BRAKES MADE FROM A SOFTER MATERIAL CAUSING THEM TO WEAR AT A MUCH FASTER RATE THAN THE FRONT(APPROX. EVERY 16K MILES). INFO IS STRAIGHT FROM VW USA. WHY WOULD THEY PUT THE SENSORS ON ONLY THE FRONT IF THEY KNOW THE REAR WILL WEAR FASTER AND NO INFO IN THE OWNERS MANUAL. UNREASONABLE REPAIR ON A FRONT WHEEL DRIVE CAR. FRONT BRAKES STILL LOOK NEW WHILE BACK BRAKES ARE WORN AND CUT INTO THE ROTOR. VW USA SAYS THIS WAS A FIX IN RESPONSE TO CUSTOMER COMPLAINTS OF REAR BRAKE NOISE. SOFTER MATERIAL CAUSES MORE BRAKE DUST AND BRAKES SQUEAL ALL THE TIME. HAVING TO REPLACE BRAKES MUCH MORE OFTEN IS NOT AN EFFICIENT FIX. I HAVE SEEN MANY COMPLAINTS ABOUT THIS ON EDMUNDS.COM. THIS IS AN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251556December 12, 2008
SERVICE BRAKES, HYDRAULIC, EQUIPMENT
PURCHASED NEW VEHICLE 07/21/07 AND ON 12/09/08 I HAD TO HAVE THE REAR BRAKES AND ROTORS REPLACED ON MY NEW 2007 VW JETTA WITH LESS THAN 16,000 MILES ON IT! THIS IS MY 4TH VW AND I HAVE NEVER EXPERIENCED THIS ISSUE SO SOON BEFORE. MY PREVIOUS VW THAT I'VE BROUGHT TO THE SAME DEALER FOR THE LAST 8 YEARS NEVER HAD THIS ISSUE. I FIND IT INAPPROPRIATE FOR VW TO SELL ME A VEHICLE WITH SUB STANDARD PARTS THAT REQUIRES A LOT OF MONEY TO REPLACE - WITH NO DISCLAIMER. I'VE COME TO EXPECT BETTER QUALITY FROM VW. WHICH WAS THE MAIN REASON AS TO WHY I PURCHASED A NEW VEHICLE FROM VW AGAIN. TO ADD, I'LL HAVE TO GO THROUGH THIS AGAIN EVERY 15,000 MILES OR SO. IT IS NOT A BREAKING HABIT AS MY PRIOR RECORDS WITH VW WILL SHOW THAT IS NOT THE CASE. WHILE CUSTOMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251086December 8, 2008
SERVICE BRAKES, HYDRAULIC
I HAVE A 2007 VW JETTA. AT 27,000 MILES I HAD TO HAVE REAR BRAKE PADS REPLACED AND ROTORS TURNED. BRAKES WERE RUBBING METAL TO METAL. I THINK IT IS A PREMATURE BRAKE WEAR PROBLEM. DO NOT KNOW IF IT IS FAULTY PARTS OR WHAT. DEALER SAYS IT IS NORMAL TO HAVE REAR PADS WEAR OUT WITH THAT LITTLE OF MILEAGE. I AM 55YRS. OLD AND I HAVE NEVER SEEN THAT WITH ANY CAR. I HOPE IT DOES NOT CAUSE ANYONE TO HAVE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249712November 24, 2008
SERVICE BRAKES, ELECTRIC
I HAVE A 2007 VOLKSWAGEN JETTA WOLFSBERG EDITION WITH 29,000 MILES ON IT. I AM THE ORIGINAL OWNER. MY REAR BRAKES WERE MAKING AN AWFUL SQUEALING NOISE. I BROUGHT THE CAR TO THE DEALER FOR SCHEDULED MAINTENANCE AS WELL AS FOR MY BRAKES. I WAS TOLD THAT MY REAR BRAKES HAD 1MM AND 2MM LEFT ON THEM AND NEEDED TO BE REPLACED AND THIS WAS PART OF NORMAL WEAR AND TEAR. THE CAR IS NOT EVEN 2 YEARS OLD AND THEY WANT TO CHARGE $425 TO REPLACE THE REAR BRAKES. I HAVE OWNED TOYOTAS BEFORE AND HAVE NEVER HEARD OF SUCH A THING. THIS IS A HUGE FLAW THAT VOLKSWAGEN REFUSES TO OWN UP TO. I HAVE TALKED TO MY DEALER, DRITO BROTHERS, AND CUSTOMER RELATIONS ABOUT THIS ISSUE. APPARENTLY, VOLKSWAGEN DOES NOT CARE ABOUT THEIR CUSTOMERS AND CONTINUE TO MAKE AN INFERIOR CAR. I THINK IT NEEDS TO BE INVESTIGATED WITH A POTENTIAL FOR RECALL. I HAVE READ MANY ONLINE FORUMS WITH MANY PEOPLE RUNNING INTO THIS SAME ISSUE. I HAD AN OUTSIDE MECHANIC TAKE A LOOK AND THEY FEEL THERE IS A MAJOR FLAW IN THE CAR AS THE WEAR ON THE REAR BRAKES IS UNEVEN WHILE THE FRONT BRAKES ARE NOT SHOWING ANY WEAR AT ALL. THANK YOU FOR LOOKING INTO THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248276November 10, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 MPH OVER RAILROAD TRACKS, THE CONTACT HEARD A SUDDEN LOUD NOISE. IMMEDIATELY FOLLOWING, THE FRONTAL AIR BAGS DEPLOYED WITHOUT WARNING. THE INSURANCE COMPANY WAS NOTIFIED AND INSPECTED THE VEHICLE. THE VEHICLE WILL BE REPAIRED. THE CONTACT WAS CONCERNED OF THE SAFETY RISK INVOLVED. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247876November 6, 2008
SERVICE BRAKES, HYDRAULIC
THE REAR BRAKES AND ROTORS NEED REPLACEMENT AT 22,000 MILES. WHILE THE FRONT BRAKES ARE PERFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246313October 22, 2008
SERVICE BRAKES, HYDRAULIC
AT 29,000 MILES I STARTED HEARING A GRINDING NOISE IN MY REAR BRAKES. CALLED DEALERSHIP ADVISING OF NOISE AND WAS GIVEN AN APPT FOR 2 WEEKS LATER. AT APPT WAS ADVISED THAT REAR BRAKES AND ROTORS NEEDED REPLACED. VW ADVISED ME THAT IT IS NORMAL FOR THE REAR BRAKES TO GO BEFORE THE FRONT BRAKES. NO REPAIR WORK DONE, CAR HAS BEEN SITTING IN MY GARAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244994October 9, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. WHENEVER THE CONTACT ATTEMPTS TO DRIVE HIS VEHICLE, HE HEARS A GRINDING SOUND COMING FROM THE BRAKES OF THE VEHICLE. THE DEALER STATED THAT ALL OF THE BRAKE COMPONENTS NEEDED TO BE REPLACED. THE FAILURE HAS OCCURED ON MORE THAN FIVE DIFFERENT OCCASIONS. THE CURRENT MILEAGE WAS 40,000 AND FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244883October 8, 2008
FUEL SYSTEM, GASOLINE
GAS MILEAGE ON MY VEHICLE HAS NEVER BEEN AS GOOD AS POSTED ON PURCHASING STICKER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242589September 12, 2008
VISIBILITY:WINDSHIELD, AIR BAGS
2007 VOLKSWAGEN JETTA HAD A RATTLING NOISE IN THE WINDSHIELD. CONSUMER STATES THAT THE NOISE GREW IN INTENSITY AND ANNOYANCE. HE TRIED TO FIND THE LOCATION OF THE NOISE AND LIGHTLY TAPPED THE WINDSHIELD AND IT CRACKED. *NJ THE CONSUMER STATED AFTER THE WINDSHIELD CRACKED, THE AIR BAG LIGHT ILLUMINATED. THE DEALER CLAIMED A ROCK MAY HAVE HIT THE WINDSHIELD, HOWEVER THE CONSUMER STATED THAT WAS NOT THE CASE. THE DEALER ALSO STATED THE AIR BAG LIGHT ILLUMINATING HAD NOTHING TO DO WITH THE CRACKED WINDSHIELD. THE DEALER FIXED THE AIR BAG PROBLEM, BUT THEY DID NOT FIX THE WINDSHIELD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241904September 11, 2008
SERVICE BRAKES, HYDRAULIC
THE REAR BRAKES HAVE BEEN WEARING DOWN ABNORMALLY. THE REAR ROTORS AND BRAKE PADS HAVE BEEN REPLACED AT 20,000 AND 40,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240229August 29, 2008
SEAT BELTS
SEATBELTS. BOTH OF MY FRONT SEATBELTS STOPPED RETRACTING, THEN LOCKED UP AND COULD NOT BE PULLED OUT IN ORDER TO FASTEN. DEALER REPAIRED, BUT THIS MAY BE AN ONGOING ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240265August 29, 2008
SERVICE BRAKES, HYDRAULIC
HAD TO PAY TO REPLACE REAR BRAKE PADS AND ROTORS AT 21,272, AND NOW LESS THAN 10,000 MILES AFTER I HAVE TO DO IT AGAIN. THIS IS OBVIOUSLY A DEFECT AND NOT NORMAL WEAR AND TEAR BUT VW REFUSES TO PAY FOR IT AND FIX IT. I HAVE HAD MANY CARS AND NEVER HAD TO REPLACE BRAKE PADS, LET ALONE ROTORS ALSO, BEFORE 40,000 MILES. MY DRIVING STYLE HAS NOT CHANGED, IF ANYTHING I'VE MELLOWED WITH AGE. THERE ARE OTHER ISSUES THAT BOTHER ME BESIDES THE VERY SHORT LIFE SPAN OF THE REAR BRAKES ON MY JETTA. THE BRAKE WEAR LIGHT THAT LETS YOU KNOW THERE'S A PROBLEM WITH YOUR BRAKES ONLY WORKS FOR THE FRONT BRAKES. ALSO, I'VE BEEN TOLD BY THE SERVICE DEPARTMENT THAT ALTHOUGH THE ROTORS ARE NOT DAMAGED THEY NEED TO BE REPLACED AND CANNOT BE TURNED ON THE JETTA BECAUSE IT WILL CAUSE PREMATURE PAD WEAR! SO I HAVE DEFECTIVE BRAKES THAT WEAR OUT PREMATURELY, NOT WAY OF KNOWING THAT THEY'RE WEARING OUT UNTIL YOU HEAR THE PROBLEM (WHICH IS USUALLY TOO LATE), AND NO MATTER WHAT YOU ALSO HAVE TO REPLACE THE ROTORS EVERYTIME YOU CHANGE THE PADS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235836July 26, 2008
TIRES, TIRES:SIDEWALL
FAILURE OF TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235838July 26, 2008
TIRES, TIRES:SIDEWALL
LARGE BULGES ON THE SIDEWALL OF TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232853June 26, 2008
TIRES
2007 VOLKSWAGEN JETTA SUFFERED A TIRE BLOW OUT. CONSUMER STATES THAT THE TIRES SIDEWALL RIPPED OPEN A 2-INCH HOLE. THIS CAUSED THE VEHICLE TO JUMP ONTO THE SHOULDER AND THE VEHICLE ALMOST ROLLED DUE TO THIS FAILURE. *KB THE CONSUMER STATED WHY GETTING THE OIL CHANGED, HE NOTICED THE FRONT TIRES HAD LARGE BULGES ON THE SIDEWALL. THE CONSUMER STATED 3 TIRES HAVE BEEN REPLACED ON THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225532April 23, 2008
PARKING BRAKE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
PARKING BRAKE WAS NOT ADJUSTED PROPERLY FROM THE FACTORY CAUSING PREMATURE BRAKE PAD WEAR. TOO SOON TO BE CAUGHT DURING SERVICE INTERVALS THEREBY MAY HAVE CAUSED BRAKE FAILURE LEADING TO AN INCIDENT AND/OR CAUSED DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225390April 22, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
I NOTICED GRINDING IN THE REAR BRAKES AFTER ONLY 20,000 MILES ON MY 2007 VW JETTA 2.0 TURBO. NO WARNING LIGHTS, NO WEAR SENSOR TRIPS, NO INDICATION OF BRAKE PAD FAILURE. I TOOK THE CAR IN FOR SERVICE IN MONROE, MICHIGAN AND I WAS TOLD THAT VW REAR BRAKES WEAR OUT FASTER THAN THE FRONT BRAKES AND THAT IT WAS NORMAL, EVEN AFTER 20K MILES. IF THIS IS THE CASE, THAN WHY DO THEY PUT THE ELECTRONIC WEAR SENSORS ON THE FRONT BRAKES INSTEAD OF THE REARS??? I WAS TOLD THAT SINCE IT WAS NORMAL WEAR, THAT I WOULD BE RESPONSIBLE FOR BRAKE PAD REPLACEMENT COSTS. I ARGUED THAT SOMETHING MUST BE WRONG IF THE PADS ARE WEARING OUT SO QUICKLY AND WITH NO WARNING. THEY REFUSED TO COVER IT UNDER WARRANTY AND MADE NO ADJUSTMENT OR INVESTIGATION AS TO WHY THIS HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222018March 22, 2008
FUEL SYSTEM, GASOLINE
2007 JETTA 2.5L WOLFSBURG EDITION (5SP MANUAL) WITH 9,500 MILES ABRUPTLY LOSES POWER WHEN REVVED TO 3000 RPM FOLLOWED BY A SOLID YELLOW CEL. WALK-IN AT DEALER SERVICE, IN AND OUT 1 HOUR, THEY SAID DIAGNOSTIC SHOWS KNOCK SENSOR WAS AT FAULT AND CLEANED AND REPLACED WITH ORIGINAL KNOCK SENSOR. 200 MILES LATER, SAME ISSUE - NO THROTTLE RESPONSE AT 3000 RPM, FOLLOWED BY SOLID YELLOW CEL. DEALER SAYS OK TO DRIVE ON, COME IN NEXT APT. 5 DAYS LATER. CAR IN AND OUT SAME DAY, THEY CLEANED BOTH KNOCK SENSORS AND REPLACED WITH ORIGINALS AGAIN. 300 MILES LATER SAME PROBLEM - NO THROTTLE RESPONSE, CEL, ETC. THIS TIME DEALER REPLACED BOTH KOCK SENSORS WITH NEW ONES. THE SAME ISSUE REPEATS ANOTHER 2 TIMES. DEALER HAS BEEN IN TOUCH WITH VW TECH LINE SINCE EPISODE 3 BECAUSE THEY TELL ME IT IS A "WARRANTY ISSUE". THIS SAME SINGLE ISSUE HAS HAPPENED 5 TIMES IN TOTAL SPANNING 1,000 MILES IN 2 MONTHS. ALL REPAIRS COMPLETED BY LANGUAGE VW IN SCHENECTADY, NY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218629February 20, 2008
SERVICE BRAKES, HYDRAULIC
I PURCHASED A NEW 2007 VOLKSWAGEN JETTA IN DECEMBER 06 FROM TREND MOTORS ROCKAWAY NJ. THE WEEK OF FEB 18TH 2008, MY BRAKES FELT MUSHY. I DO NOT PUT MANY MILES ON MY CAR BECAUSE I WORK CLOSE TO HOME (4 MILES ONE WAY) THE CAR HAS 17,000 MILES, I TOOK MY CAR INTO THE DEALER 02/20/08 AND LET THE DEALER KNOW WHAT WAS GOING ON WITH MY BRAKES. I WAS INFORMED THAT THE BACK BRAKES NEED TO BE REPLACED (ROTORS & PADS). I COULD NOT BELIEVE THE BACK BRAKES WORE OUT BEFORE THE FRONT? I NEVER HAD THIS HAPPEN TO ME. THE COST OF THE REPAIR WOULD BE $380.00 AND IT WAS NOT COVERED UNDER THE WARRANTY. I ASKED IF THERE WAS ANY DEFECTS ON THE BACK BRAKES BECAUSE I HAVE READ THERE WAS. THEY SAID THEY DID NOT KNOW OF ANY DEFECTS AND THEY GAVE ME A NUMBER TO CALL (CUSTOMER RELATIONS TO SEE THEY COULD ASSIST ME). I VOICED MY COMPLAINT WITH CUSTOMER RELATIONS AND GAVE THE SAME INFORMATION. I WAS TOLD THAT I NEEDED TO LET THEM TALK TO THE DEALER AND THE LATEST THAT I WOULD HEAR FROM THEM WAS THE NEXT DAY. I JUST CAN?T BELIEVE THAT THE BACK BRAKES WOULD WEAR BEFORE THE FRONTS? I AM A SAFE CAUTIOUS DRIVER AND I CAN'T UNDERSTAND THIS? THIS IS HIGHLY UNUSUAL. I HAVE PURCHASED SEVERAL CARS, TOYOTA, MAZDA, FORDS AND HAVE NEVER EXPERIENCED ANYTHING LIKE THIS. YOUR ASSISTANCE WOULD BE GREATLY APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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