Volkswagen Jetta Complaints (2005)

248 consumer complaints on file.

#10325762April 14, 2010
POWER TRAIN
2005 VOLKSWAGEN JETTA TDI SEDAN - ENGINE RAN ROUGH AND NOTICED SLIPPAGE AND HESITATION DURING ACCELERATION FROM FULL STOP. REPEATED RESULTS FROM REPAIR SHOP VISITS FOUND NO PROBLEM, WAS TOLD THIS WAS "NORMAL"... THE FAILURE OCCURRED WHILE DRIVING AT NORMAL HWY SPEED. A LOUD BANG FOLLOWED BY COMPLETE ENGINE FAILURE. VISIT TO DEALER CONFIRMED CATASTROPHIC FAILURE OF DUAL MASS FLYWHEEL, CAUSING COLLATERAL DAMAGE TO ENGINE AND TRANSMISSION. REPAIR ESTIMATE WAS FROM $5K TO $15K. VW AND THE DEALER OFFERED NO ASSISTANCE DUE TO VEHICLE OUTSIDE OF MANF WARRANTY PERIOD, DESPITE CAR BEING WELL MAINTAINED BY THE BOOK. RESEARCH ON OWNERS FORUMS AND WEB SHOWS THIS SAME ISSUE IS PREVALENT IN THE 2005-2009 MODEL YEARS. FOUND OVER 3000+ INSTANCES FROM OWNERS COMPLAINING OF THE SAME ISSUE FROM AS LITTLE AS 15K MILES OF USE....ITS CLEAR THIS IS A MANF DEFECT IN THE DUAL MASS FLYWHEEL AND THAT VW HAS NOT RECOGNIZED THIS... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321101March 19, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. THE CONTACT WAS INVOLVED IN A CRASH WHILE TRAVELING APPROXIMATELY 40 MPH. THE CONTACT WAS KNOCKED UNCONSCIOUS WITH THE LEVEL OF IMPACT SUSTAINED DURING THE CRASH. THE ENTIRE AIR BAG SYSTEM FAILED TO DEPLOY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10320523March 17, 2010
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE SEIZED FOR NO APPARENT REASON. NO WARNING LIGHTS, NO ENGINE LIGHTS, NO LOSS OF OIL. THEY COULD NOT EXPLAIN WHY THE ENGINE SEIZED. THEY REMOVED STARTER, REMOVED OIL PAN COULD NOT FIND ANYTHING WRONG. I CAME TO A STOP AND STOPPED THE CAR FOR 5 MINUTES AND IT WOULD NO LONGER RUN. THIS COULD HAVE HAPPENED WHEN I WAS DRIVING. THE ENGINE JUST STOPPED DEAD. THERE WAS NO WARNING THAT THERE WAS ANYTHING WRONG. I WONDER IF THIS IS AN ELECTRICAL PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308393February 10, 2010
AIR BAGS
AIR BAG PROBLEMS ON 2005 VOLKSWAGEN NEW JETTA. DEFECTIVE CONNECTIONS UNDER ALL SEATS WHICH BREAK FROM RANDOM MOVEMENT OF SEATING AREA RESULTING IN A NONFUNCTIONAL AIR BAG FOR THAT PASSENGER. THIS CAUSES A DEFAULT CODE AND BLOCKS ANY AIR BAG FROM FUNCTIONING. ONLY A MATTER OF TIME BEFORE A CRASH RESULTS IN INJURY OR DEATH BECAUSE THE AIR BAG DID NOT DEPLOY AND PROTECT THE PASSENGER. EVERY VISIT TO DEALER TO CORRECT THIS PROBLEM COSTS THE CUSTOMER $300.00 PER SEAT AND FIX WORKS FOR ABOUT 1 MONTH. SEARCH THE WEB AND YOU WILL FIND 1000'S OF CONSUMERS WITH THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305370February 4, 2010
AIR BAGS
2005 VOLKSWAGEN NEW JETTA. AIRBAG WARNING LIGHT ON. DEALER DIAGNOSED AS NEEDING A NEW WIRING HARNESS IN PASSENGER SIDE SEAT. NECESSARY TO REPLACE WIRING HARNESS TO INSURE CORRECT OPERATION OF AIRBAGS IN CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302565January 27, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:TURN SIGNAL:SWITCH, STEERING:COLUMN
TURN SIGNAL SWITCH MALFUNCTION AND FIRE... RIGHT TURN SIGNAL ACTIVATED WITHOUT SWITCH BEING ACTIVATED. AFTER ABOUT 5-10 MINUTES IN THIS CONDITION, SMOKE CAME OUT OF STEERING COLUMN. FIRE/MARKING COULD BE SEEN IN THE SWITCH AREA. EVENTUALLY THE TURN SIGNAL WENT OUT AND THE SMOKE/FIRE STOPPPED. VW SERVICE REPLACED THE SWITCH AND WIRE HARNES. THE PLACTIC ON THE SWITCH AND HARNES WAS MELTED AND CHARRED. *CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10295439December 12, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
WE HAVE A 2005 JETTA TDI AUTOMATIC. THIS CAR WAS BOUGHT NEW AND HAS BEEN SERVICED AT EVERY INTERVAL BY VW. WE HAVE HAD A COMMON CONCERN ABOUT THE CAR MOVING FORWARD IN DRIVE IN ERRATIC FASHION WHEN COLD AFTER ABOUT 6 MONTHS. WE INFORMED VW ABOUT THIS CONCERN AND THEY SAID NOTHING WAS WRONG. LAST WEEK MY WIFE WAS BACKING OUT OF THE DRIVEWAY AND THE CAR STALLED IN THE MIDDLE OF THE ROAD. WE TRIED EVERYTHING TO GET IT STARTED BUT IT WOULD NOT TURN OVER. WE HAD IT TOWED TO OUR VW DEALER WHO INFORMED US THAT IT WOULD COST $600.00 JUST TO MAKE A DETERMINATION AS TO WHAT THE CAUSE WAS. WE GAVE THEM THE GO AHEAD AND A DAY LATTER THEY INFORMED US THAT THE DUAL MASS FLYWHEEL HAS DISINTEGRATED WHICH IN TURN DESTROYED THE TRANSMISSION. THIS DMF APPEARS TO BE A COMMON PROBLEM WITH VW'S IN GENERAL. IN EUROPE VW WILL FIX THE PROBLEM FREE OF CHARGE, BUT NOT IN THE US. WE ARE WAITING TO HEAR FROM VW ON WHAT IF ANYTHING THEY WILL DO. THE SERVICE MANAGER WAS NO HELP IN THIS MATTER, EXCEPT TO TELL US IT WAS NOT COVERED. STAY TUNED AS WE ENTER THE TWILIGHT ZONE OF DESIGN DEFECTS WITH VW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292423November 16, 2009
POWER TRAIN:MANUAL TRANSMISSION
ON 11/11/09, I PARKED MY CAR ON MY APARTMENT COMPLEX PARKING LOT. I LEFT MY CAR IN FIRST GEAR AS A SAFETY MEASURE. NEXT MORNING (11/12/09) I TRIED TO START MY CAR, BUT THE CAR WAS LOCKED IN FIRST GEAR EVEN AFTER PRESSING THE PEDAL CLUTCH. THE CAR DID NOT TURN ON BUT STALLED AND MOVE SLIGHTLY FORWARD. FORTUNATELY I HAD THE HAND BREAK ON. IF I DID NOT HAVE THE PARKING BREAK ON, I WOULD HAVE MOVED FORWARD INTO A BUSH IN FRONT OF MY PARKING LOT SPACE. I TURNED OFF THE CAR, SWITCHED TO NEUTRAL GEAR AND TURN THE CAR ON. THE CAR TURNED ON AND I THOUGHT I SOLVED THE PROBLEM. I PUT THE CAR ON REVERSE, TO EXIT MY PARKING LOT SPACE AND AGAIN THE CAR STALLED AND MOVED BACKWARDS. FORTUNATELY THERE WERE NO CAR OR PEOPLE BEHIND ME. AT THAT POINT I REALIZED THAT I COULD NOT ENGAGE THE CAR INTO ANY GEAR AND THAT THE CLUTCH WAS NOT FUNCTIONING. MY CAR IS ONLY 4 YEARS OLD WITH ONLY 46,000 MILES AND THERE IS NO REASON WHY THE CLUTCH WOULD FAIL SO EARLY IN LIFE. I READ IN MANY FORUMS THAT THE 05-06 VW JETTA HAS A DEFECTIVE CLUTCH AND IT COULD BE HAZARDOUS FOR PEOPLE IF THE CLUTCH FAILS WHILE DRIVING. MY CLUTCH DID NOT GIVE ME ANY SIGNAL OF WEAR AND TEAR, NO SOUNDS OR DIFFICULTY WHILE DRIVING, IT WAS WORKING VERY WELL ONE DAY AND NEXT DAY IT BROKE DOWN. WHEN I TOOK THE CAR TO THE DEALER, THE SERVICE MANAGER EXPECTED TO BE A SMALL FIX, SINCE THE CLUTCH WAS NORMALLY OPERATING ON 11/11/09 AND IT SUDDENLY FAILED ON 11/12/09. AFTER A REVIEW, THE DEALER IS CHARGING ME $2200, BECAUSE THEY NEED TO REPLACE THE CLUTCH, THE FLYWHEEL AND THE PRESSURE PLATE. IT APPEARS THAT A VW FAULTY PRODUCT IS THE CAUSE OF THE FAILURE, BUT VW DOES NOT RECOGNIZE THEIR MISTAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289261October 21, 2009
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. THE CAM, ROCKERS, AND THE DUEL MASS FLY WHEEL IN HIS ENGINE FAILED. THE VEHICLE WAS TAKEN TO THE DEALER AND HE WAS ADVISED THAT HE NEEDED TO REPLACE VARIOUS COMPONENTS IN THE ENGINE AT AN EXPENSE OF $6500.00. THE VOLKSWAGEN MANUFACTURER WAS NOTIFIED, AND HE WAS ADVISED THAT BECAUSE HIS WARRANTY EXPIRED HE WAS INELIGIBLE FOR A FREE REMEDY. THE FAILURE MILEAGE WAS 114,000. THE VEHICLE IDENTIFICATION NUMBER WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280788August 18, 2009
SERVICE BRAKES, ELECTRIC
EPC LIGHT CAME ON AND BRAKE LIGHTS DO NOT TURN OFF EVEN WHEN CAR IS TURNED OFF. NEED TO REPLACE BRAKE SWITCH AND EVERYTHING IS FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278989July 31, 2009
AIR BAGS:FRONTAL, AIR BAGS:SIDE/WINDOW, ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
THE AIRBAG LIGHT HAS COME ON 4 TIMES IN MY 2005 NEW JETTA 2.5 THE SEAT BELT SENSORS IN FRONT HAVE BEEN REPLACED ONCE AT DEALERSHIP, THIS STARTED WHEN THE CAR HAD ONLY 22000 MILES AND KEPT COMING ON AROUND EVERY 10000 MILES, THEY HAD TO ALSO REPLACE THE AIRBAG(S) NOT SURE WHICH ONES WERE REPLACED, THE SEATBEALTS DON'T WIND BACK UP PROPERLY SOMETIMES AS WELL. AT AROUND 25000 MILES THE BRAKES HAD TO BE REPLACED, WE HEARD A CLICKING ONE DAY IN THE REAR WHEEL WELL, WE TOOK IT TO THE DEALERSHIP THEY HAD REPLACED THE BRAKES, ROTORS ETC. I HAVE DOCUMENTATION OF THESE REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274042June 16, 2009
SEAT BELTS, AIR BAGS
I WAS DRIVING DOWN THE ROAD AT ABOUT 30 MPH WHEN MY CAR STALLED IN THE MIDDLE OF THE ROAD AND MY DRIVER SIDE AIRBAGS HAD BEEN DEPLOYED. MY SEATBELT RESTRICTED SO HARD, I COULD HARDLY BREATHE ANYMORE. NOTHING HAD HIT MY CAR AND I HAD NOT GONE OVER ANY POTHOLES OR BUMPS. VW SAID THAT IT IS NOT THEIR RESPONSIBILITY TO REPAIR MY AIRBAGS OR THE DAMAGE DONE TO MY HEADLINER AND DRIVER SEAT. I NO LONGER HAVE A FUNCTIONING SEATBELT EITHER. THIS IS A HUGE SAFETY ISSUE FOR AMERICA. NOT ONLY DID THE AIRBAGS DEPLOY WITH NO ACCIDENT, I NO LONGER FEEL SAFE DRIVING IN MY OWN VEHICLE. WHAT IF I GET INTO AN ACCIDENT TONIGHT WITHOUT THE PROPER PROTECTION A CAR IS GUARANTEED TO HAVE? IF I WAS KILLED OR MY KIDS WERE KILLED, WOULD VW DO SOMETHING THEN? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272658June 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
THE VOLKSWAGEN TDI 1.9L ENGINE WHEN COUPLED TO THE DSG( DIRECT SHIFT GEAR) TRANSMISSION HAS AN EXTREMELY HIGH FAILURE RATE OF THE DMF (DUAL MASS FLYWHEEL). FAILURES HAVE OCCURRED BETWEEN 10K AND 100K MILES. THE INTERNAL CONSTRUCTION OF THE FLYWHEEL IS IMPROPER AND WILL SEPARATE LEADING TO THE TOTAL FAILURE OF THE UNIT. WHEN THE UNIT FAILS IT CAUSES A VERY SPECIFIC AND POTENTIALLY DEADLY SET OF CIRCUMSTANCES. THE DMF CAN SEPARATE AND THEN FRACTURE INTO LARGE SHRAPNEL TYPE PIECES. THIS SHRAPNEL WILL THE CAUSE THE TRANSMISSION AND POSSIBLY THE ENGINE TO SEIZE. WHEN THE SEIZURE OCCURS IS CAUSES THE FRONT TIRES TO LOCK AND SUBSEQUENT LOSS OF CONTROL OF THE VEHICLE RESULTING IN POSSIBLE INJURY OR DEATH. THE SHRAPNEL CAN ALSO CAUSE THE FAILURE OF THE TRANSMISSION CASE RESULTING IT THE LOSS OF PRESSURIZED TRANSMISSION FLUID. THIS FLUID CAN CONTACT THE TURBOCHARGER AND RESULT IN AN UNDER HOOD FIRE. CATASTROPHIC ENGINE FAILURE IS COMMON AS WELL. VWA(VOLKSWAGEN OF AMERICA) IS AWARE OF THIS PROBLEM AND HAS REDESIGNED THE DMF. THE NEW DESIGN HAS NOT FAILED. THE DMF HAS BEEN RECALLED IN THE EUROPEAN UNION AND AUSTRALIA AS A SAFETY CONCERN . VWA HAS BEEN SUCCESSFUL IN NOT COVERING THIS REPAIR UNDER EVEN IT'S STANDARD WARRANTY. NO VOLUNTARY RECALL HAS BEEN ISSUED. I CURRENTLY HAVE AN EXAMPLE OF THE FAILED PART AVAILABLE. THIS MODEL HAS THE POTENTIAL TO CAUSE INJURY OR DEATH ON A LARGE SCALE IF NOT ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272513June 1, 2009
POWER TRAIN:DRIVELINE
VW DUAL MASS FLYWHEEL FELL APART, RENDERING THE VEHICLE INOPERATIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263068March 25, 2009
AIR BAGS
MY DAUGHTER HIT THE BACK OF A VOLVO SUV WITH HER 2005 VW JETTA AND NOT 1 AIR BAG DEPLOYED LEAVING HER IN THE HOSPITAL FOR A MONTH'S STAY WITH MAJOR BRAIN TRAUMA AND $100,000 + DOLLARS IN MEDICAL BILLS INSTEAD OF A MINOR TRIP TO THE EMERGENCY ROOM FOR AIR BAG DEPLOYMENT. HER ENTIRE FRONT END IS IN THE WINDSHIELD. (WE HAVE PHOTOS).BECAUSE SHE HIT THE VOLVO AT THE WRONG ANGLE, WAS THE DETERMINED REASONING AS TO WHY THE AIR BAGS DIDN'T DEPLOY. ARE YOU KIDDING ME. LET'S TAKE A CLOSER LOOK INTO VW'S ADVERTISEMENTS FOR SAFETY. MY DAUGHTER WAS FOOLED BY THIS NONSENSE AND THE REST OF THE COUNTRY IS BEING FOOLED ALSO. I WILL PURSUE THIS FOR CORRECTION FOR AS LONG AS NEED BE.LET'S HOPE THE BOARD GETS ON BOARD WITH THIS UNSAFE ISSUE! "AIRBAGS ONLY DEPLOY IF YOU HIT THE FRONT END AT A CERTAIN ANGLE? AGAIN< ARE YOU KIDDING ME? I'M SURE JOHN.Q. PUBLIC WILL BE VERY INTERESTED TO SEE THESE PIX ONLINE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10259196February 18, 2009
POWER TRAIN
ON FEBRUARY 16TH WHILE RUNNING ERRANDS I PULLED THROUGH A DRIVE THROUGH FOR LUNCH, CAR WAS RUNNING AND SOUNDED JUST FINE, AFTER PULLING AWAY I HEARD A LOUD "SHRIEKING" NOISE AND THEN A CLUNK, THE CAR LOST POWER AND MADE A GRINDING NOISE, I IMMEDIATELY PULLED INTO THE ADJACENT PARKING LOT AND SHUT THE CAR OFF, I WAITED A FEW MINUTES THEN RESTARTED THE CAR IT STARTED JUST FINE BUT SEEMED TO BE IDLING A LITTLE ROUGH, I SHIFTED CAR INTO DRIVE AND LIGHTLY PRESSED THE ACCELERATOR THE GRINDING NOISE WAS PRESENT SO I PUT THE CAR BACK IN PARK AND SHUT OFF THE ENGINE, CALLED AAA AND HAD THE CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP THEN CALLED ME LATER THAT AFTERNOON AND INFORMED ME THAT THE DUAL MASS FLYWHEEL HAD SEPARATED AND WOULD NEED TO BE REPLACED, THEY QUOTED ME $1800 FOR THE REPAIR. I WAS INFORMED THAT THEY HAD THE PART IN STOCK AND I APPROVED THE REPAIR. THE CAR JUST HAD 64,381 MILES AND I THOUGH IT WAS ODD THAT THIS FAILURE OCCURRED, I DID SOME RESEARCH ON THE INTERNET AND DISCOVERED THAT THIS IS A "KNOWN" FAILURE. SINCE THE WARRANTY "JUST" EXPIRED I HAD TO PAY FOR THE REPAIR. I CONTACTED VW0FA AND THEY TOOK THE INFORMATION BUT DID STATE THE WARRANTY EXPIRED, I UNDERSTAND THAT BUT IT APPEARS THAT THIS ISSUE HAS BEEN REPORTED NUMEROUS TIMES AND THIS NEEDS TO BE INVESTIGATED! I HAD JUST EXITED THE INTERSTATE BEFORE THIS HAPPENED, WHAT WOULD HAVE BEEN THE OUTCOME IF I STAYED ON THE FREEWAY AT 60MPH AND THIS COMPONENT FAILED?*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258181February 10, 2009
SERVICE BRAKES, AIR
MY 2005 VOLKSWAGEN JETTA'S LEFT REAR BRAKE HAS WORN METAL TO METAL APPROXIMATELY EVERY 10,000 MILES. THIS VEHICLE HAS REQUIRED 5 BRAKE JOBS TO INCLUDE BRAKES, ROTORS, AND CALIPERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257289February 3, 2009
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. IN APRIL OF 2007, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V063000 (EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH). THE VEHICLE WAS REPAIRED AT THAT TIME. APPROXIMATELY A YEAR AND A HALF LATER, THE BRAKE LIGHT SWITCH BEGAN TO FAIL AGAIN. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE BRAKE LIGHT SWITCH WOULD NOT STOP ILLUMINATING ON THE INSTRUMENT PANEL AND THE VEHICLE WOULD NOT SHIFT GEARS. THE VEHICLE WAS TURNED OFF APPROXIMATELY THREE TIMES AND, FINALLY, THE BRAKE LIGHT DIMMED AND THE VEHICLE BECAME MOBILE. THE FAILURE OCCURRED INTERMITTENTLY FOR ONE MONTH AND THE CONTACT CALLED THE DEALER. SHE WAS INFORMED THAT THE BRAKE LIGHT SWITCH WAS DEFECTIVE. THE MANUFACTURER STATED THAT SINCE THE FAILURE OCCURRED MORE THAN TWELVE MONTHS LATER, THEY WERE NOT LIABLE FOR THE REPAIRS. THE CURRENT MILEAGE WAS 71,707 AND FAILURE MILEAGE WAS 71,207. UPDATED 03-09-09 *BF THE SHIFTER WOULD NOT COME OUT OF PARK. THE FUEL PUMP WAS NOISEY AND WHICH WAS REPLACED BY THE DEALER. UPDATED 03/12/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255037January 14, 2009
POWER TRAIN:MANUAL TRANSMISSION
2005 VW JETTA CLUTCH FAILURE AT 26K MILES. THERE IS NO WEAR AND TEAR ON THE VEHICLE, BUT MY CLUTCH WENT OUT WHILE DRIVING DOWN HIGHWAY. WITH CAR DISABLED, THIS CAN CAUSE AN ACCIDENT. VW WON'T COVER THIS UNDER WARRANTY BECAUSE THEY DEEM THE CLUTCH AS A NORMAL WEAR AND TEAR ITEM. I HAVE READ NUMEROUS DISCUSSION BOARDS WHERE PEOPLE HAVE HAD THE SAME ISSUE. IT'S TIME FOR A RECALL OF THESE DEFECTIVE CLUTCHES. THEY ARE NOT GOING OUT BECAUSE OF NORMAL WEAR AND TEAR. DEFECTIVE CLUTCHES WERE MADE AND PUT IN THESE CARS AND VW IS MAKING CUSTOMERS PAY FOR THEIR MISTAKES. IF I HAD BEEN IN A REMOTE LOCATION, I COULD'VE BEEN STRANDED ON THE SIDE OF THE ROAD FOR HOURS AND COULD'VE BEEN STRUCK BY ANOTHER VEHICLE. ALSO, WITH THE CLUTCH NOT WORKING, IF I HAD BEEN DRIVING FAST, WHEN I APPLIED THE BREAKS, IT COULD'VE JERKED TO A HALT AND I COULD'VE LOST CONTROL OF VEHICLE. THIS IS NOT ACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254151January 7, 2009
FUEL SYSTEM, DIESEL
ON THE NIGHT OF 25 DEC 2008 MY VEHICLE STALLED IN THE MIDDLE OF AN INTERSECTION. THE VEHICLE WOULD NOT START BACK UP, THE IGNITION WAS CYCLED SEVERAL TIMES AND ASSISTANCE WAS REQUIRED TO GET THE VEHICLE OUT OF THE INTERSECTION TO A SAFE LOCATION. THE NEXT MORNING THE VEHICLE STARTED WITH NO ISSUES. IT WAS ADVISED THAT THE FUEL FILTER BE REPLACED AND THAT WAS DONE IMMEDIATELY ON THE MORNING ON 26 DEC 2008. THE SAME EVENING THE VEHICLE STALLED ONCE MORE IN THE MIDDLE OF A MAIN ROAD. IT IS FORTUNATE THAT THE VEHICLE WAS ON A DECLINE AND TRAFFIC WAS MOVING RATHER SLOW WHICH ALLOWED THE VEHICLE TO COAST TO A SAFE TURN-OFF POINT. THREE HOURS LATER THE VEHICLE WAS ABLE TO START ONCE MORE AND MADE IT TO A SAFE LOCATION WHERE THE FUEL PUMP (AKA IN TANK LIFT PUMP) COULD THEN BE REPLACED. A NEW FUEL PUMP WAS ORDERED AND REPLACED ON 29 DEC 2008 AND THE OLD PUMP WAS TESTED AND DEEMED TO HAVE FAILED. THERE WERE NO WARNING SIGNS OF FAILURE, NO ERROR CODES PRODUCED BY THE VEHICLE AND NO MEANS OF SAFELY BEING ABLE TO MOVE THE VEHICLE AFTER IT STALLED. THE VEHICLE HAS BEEN OPERATING WITH THE NEW FUEL PUMP WITHOUT INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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