Volkswagen Jetta Complaints (1999)

349 consumer complaints on file.

#10003793January 14, 2003
SUSPENSION:FRONT:SHOCK ABSORBER
WHILE DRIVING SHOCKS FAILED, CAUSING VEHICLE TO HAVE A HARD BOUNCE. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000744January 5, 2003
ENGINE AND ENGINE COOLING
CAR BURNS AT LEAST A QUART OF OIL BETWEEN EVERY OIL CHANGE - SERVICE DEPT CLAIMS THIS IS NORMAL - OIL FILLER CAP IS FULL OF YELLOW "FOAM" - OIL PRESSURE LIGHT RECENTLY CAME - CHECK OIL LEVEL AND FOUND IT NEEDED 2 1/2 QUARTS OF OIL - SERVICE DEPARTMENT CLAIMS THIS IS NORMAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8024134December 10, 2002
AIR BAGS:FRONTAL
WHILE TRAVELING ABOUT 50MPH ON THE HIGHWAY WITHOUT PRIOR ANOTHER VEHICLE MADE A SUDDEN STOP AND THE VEHICLE IN FRONT CAUSED A CHAIN OF REACTION. PLEASE PROVIDE ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023837December 5, 2002
SERVICE BRAKES, HYDRAULIC
REPORTING UNKNOWN PROBLEM WITH THE ABS BRAKES SYSTEMS. VEHICLE WOULD NOT STOP PROPERLY WHEN ARE APPLIED IN SUDDEN STOP. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023260November 25, 2002
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE THE ELECTRICAL WINDOWS. WHICH IT CAUSES THE WINDOWS NOT TO OPEN OR CLOSE. DEALER WAS CONTACTED AND STATED THAT IT WAS DESIGN PROBLEM. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008533November 5, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
RIGHT REAR WINDOW FELL INTO DOOR WHEN POWERING IT DOWN AND THEN BACK UP. POWER MOTOR SOUNDS AS IF IT IS STILL WORKING, THEREFORE SUSPECT THE MECHANICAL CLIPS HOLDING THE WINDOW TO THE POWER MOTOR MUST HAVE FAILED. RESEARCH SHOWS THAT WINDOW CLIPS HAVE BEEN A PROBLEM FOR THIS MAKE AND MODEL. IN FACT, ON NOVEMBER 5, 2002 VW.COM WEBSITE WAS SHOWING A PRESS RELEASE EXPLAINING THAT WINDOW CLIPS WERE FAILING, AND VW WOULD BE SENDING LETTERS OUT TO 1999-2002 VW OWNERS ABOUT REPAIRING/REPLACING THE WINDOW CLIPS WITH REDESIGNED CLIPS (NOTE: THIS IS NOT A PART RECALL, BUT ONLY A LETTER TO OWNERS). IN ADDITION, MY FRONT RIGHT WINDOW OCCASIONALLY DOES NOT POWER ITSELF FROM OPEN TO FULLY CLOSED (IT STOPS HALF WAY). ASSUME THIS IS WELL KNOWN "POWER WINDOW VOLTAGE REGULATOR" PROBLEM THAT VW IS CURRENTLY COVERING THE REPAIRS FOR (BUT I CAN NEVER GET THE FAILURE TO REPEAT ITSELF WHEN I BRING IT INTO THE DEALERS SO THEY WONT AGREE TO TELL VW IT IS BROKEN UNTIL THEY ACTUALLY WITNESS THE FAILURE). ****DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****769315. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021705October 28, 2002
AIR BAGS:FRONTAL
CONSUMER STATES THAT THE VEHICLE WAS INVOLVED IN A FRONTAL AND A REAR COLLSION BY HITTING A DITCH AT 40-50 MPH. VEHICLE SPINS ON TWO OCCASION AND HIT THE RIGHT REAR TAIL LIGHT AND NEITHER AIR BAG DEPLOYED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021225October 21, 2002
AIR BAGS:FRONTAL
VEHICLE WAS INVOLVED IN A COLLISION AT 40MPH, AND THE AIRBAGS FAILED TO DEPLOY.** *JB. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#567488September 17, 2002
VISIBILITY:WINDSHIELD, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ELECTRICAL SYSTEM
CONSUMER ON BEHALF OF DAUGHTER. IN MAY, THE LEFT FRONT WINDOW FELL DOWN INSIDE THE DOOR AND THE REGULATOR HAD TO BE REPLACED. THEY WERE INFORMED THAT THE WINDOW REGULATOR WAS A COMMON PROBLEM WITH THIS VEHICLE. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767254September 16, 2002
AIR BAGS
THE AIR BAG INDICATOR LIGHT IN THE DASHBOARD CAME ON.THE DEALERSHIP TOLD ME IT WOULD BE ABOUT $700.00 TO REPAIR . I WAS INFORMED THAT WHILE THE LIGHT WAS ON THE AIR BAGS WOULD NOT FUNCTION.THE VEHICLE HAS NOT BEEN CRASHED AND IT WOULD APPEAR THIS IS A SAFETY ISSUE THAT VW SHOULD ADDRESS AND REPAIR.R.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766397August 28, 2002
SUSPENSION
WE HIT A LIGHT POLL AND A TELEPHONE POLL. WE HIT THE LIGHT POLL FRONT AND CENTER AND THE TELEPHONE POLL ON THE DRIVER'S SIDE FRONT. WE HIT BOTH GOING 40 MILES PER HOUR AND THE DAMAGE WAS SO SEVER THAT THE CAR WAS WRAPPED AROUND THE POLLS, ENOUGH TO BREAK THOUGH THE SUB-FRAME, TEAR OFF THE AXEL OF THE DRIVERS FRONT, AND PUSH ENGINE UPWARDS BREAKING THE ENGINE MOUNTS. THE DAMAGE ON THE DRIVER'S SIDE CONTINUES TO THE DRIVER'S DOOR CAUSING IT TO BE VERY DIFFICULT TO OPEN THE DOOR SO THE INJURED CAN BE REMOVED FROM THE CAR. THE DRIVER'S SIDE TIRE DO NOT EXPLODE; RATHER IT IS MISSHAPED THE RIM, THE WHEEL WELL, AND THE TIRE IT SELF. NONE OF THE FOUR AIR BAGS DEPLOYED. WHY? IF SOMEONE NEEDS TO SEE THE PICTURES OR WOULD LIKE TO SEE THE PICTURES, PLEASE LET ME KNOW AND I WILL GLADLY E-MAIL PICTURES OF THE DAMAGE. THANK YOU FOR YOUR TIME! JESSICA A. RIGAUD. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#766242August 26, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
I HAVE A 1999 JETTA. THE OXYGEN SENSOR WAS REPLACED AND BASED ON THE VOLKSWAGEN CUSTOMER TEAM, MY CAR (BASED ON THE VIN #) DOES NOT FALL IN THE ONES THAT THEY RECALLED WITH THE SAFETY ALERTS ISSUED BY THE EPA AND THE VOLKSWAGEN COMPANY. I BELIEVED THAT THEY MOST RE-CONSIDERED THE WAY THAT THEY SELECTED THE AFFECTED VEHICLES. SINCE I KNOW PEOPLE WHO HAS BEEN DEALING WITH THE SAME OXYGEN SENSOR PROBLEM, AND THEIR VEHICLE IDENTIFICATION NUMBER DOES NOT FALL IN THE ONES THAT THE COMPANY HAS IDENTIFIED FOR THE RECALLED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016929August 21, 2002
STRUCTURE:BODY:DOOR
WITH KEY IN IGNITION CONSUMER STEPPED OUT OF CAR AND DOOR AUTOMATICALLY LOCKED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765926August 20, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HEARD A SNAPPING NOISE WHEN I RAISED WINDOW. WHEN I TRIED TO LOWER THE WINDOWS, THE DRIVER'S SIDE FRONT WINDOW FELL IN BETWEEN THE DOOR & PANEL. I'VE BEEN TOLD BY THE DEALERSHIP THAT THIS PART IS ON NATIONAL BACKORDER AND I MAY NOT BE ABLE TO GET ONE FOR SIX WEEKS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016088August 13, 2002
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
VEHICLE WAS PARKED AND SMOKE STARTED TO COME FROM B- PILLER. AFT VEHICLE WAS SERVICED AND INSPECTED BYDEALER IT WAS DISCOVERED THAT RELAY DID NOT TRIP, CAUSING WIRING HARNESS TO CATCH ON FIRE. AFTER INVESTIGATION THE ENTIRE WIRING HARNESS NEEDS TO BE REPLACED. PLEASE PROVIDE FURTHER INFORMATION.*AK.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#765405August 9, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE DRIVING, I WENT TO CRACK OPEN MY DRIVER SIDE POWER WINDOW. THE ENTIRE WINDOW DROPPED INTO THE DOOR AND BROKE INSIDE THE DOOR. IT HAPPENED VERY FAST AND MADE A FAIRLY LOUD NOISE. WHEN I CALLED MY VW DEALER, THEY SAID THAT THIS IS HAPPENING DUE TO PLASTIC WINDOW CLIPS EXPANDING AND BREAKING WITH EXCESSIVE HEAT. I LIVE IN THE SOUTH AND IT'S BEEN VERY HOT. THEY TOLD ME THAT THERE IS A BACKORDER FOR THE REPLACEMENT PARTS (NOW WITH ALUMINUM WIINDOW CLIPS), BUT THAT I COULD BRING MY CAR IN AND THEY WOULD PUT IT IN THE VW "CUE." I DID SO THIS MORNING. THERE WERE 8-10 VWS WITH BROKEN WINDOWS JUST IN FRONT OF MY CAR, WITH THE EXACT SAME PROBLEM. THIS IS ONLY AT ONE OF TWO LOCAL DEALERS, AND THEY BOTH HAVE AS HIGH OF A VOLUME/BACKORDER. I AM UPSET THAT THEY WON'T PROACTIVELY REPLACE OTHER WINDOWS WITH THE PLASTIC CLIPS. THEY REPORT THAT THE WINDOWS HAVE TO BREAK BEFORE THEY'LL PAY FOR THEM. I AM TOLD THAT MY EXTENDED WARRANTY WILL COVER THE COST OF REPLACEMENT, BUT HAVE NO CONFIRMATIN OF THIS YET. VW SHOULD DO A NATIONAL RECALL AND FIX ALL THESE WINDOWS FOR FREE. I WILL NOT BUY ANOTHER VW, AND I'M HEARING MANY PEOPLE SAY THIS. THIS IS NOT MY FIRST PROTOTPYE (HAPPENING ACROSS VWS) PROBLEM SINCE THE 3.3 YEARS I'VE OWNED THE CAR. I'VE HAD A DOOR SEAL FALL COMPLETELY OFF AND HAVE HAD MAJOR PROBLEMS WITH BUMPER AND CURB CLEARANCE, CAUSING ME TO HAVE TO HAVE THE ENTIRE FRONT BUMPER AND GUARD REPLACED ($500 FOR INSURANCE DEDUCTIBLE). THE ENGINE IN THE CAR SEEMS TO BE FINE, WITH THE EXCEPTION OF THE O2 SENSOR THAT HAD TO BE REPLACED AT 1.5 YEARS OF OWNERSHIP. I WAS TOLD, BUT HAVE NO CONFIRMATION, THAT THIS SENSOR PROBLEM IS ALSO SOMEWHAT COMMON WITH THE NEWER VWS. OTHER THAN THAT LAUNDRY LIST, I LOVE MY CAR!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765170August 4, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MY CAR HAS BEEN IN THE SHOP NEARLY EVERY MONTH IN THE PAST YEAR (EXCEPT FOR 3 MONTHS WHEN IT WAS IN THE SHOP DUE TO ACCIDENT), THE BRAKE PEDAL WOULD STICK ALMOST EVERY TIME IT WAS DRIVEN WOULD CONTACT DEALER AND THEY COULD NOT FIND ANYTHING WRONG BECAUSE IT WAS NOT REPORTING TO A COMPUTER. I FINALLY FIGURED OUT IF I PUT MY FOOT UNDER THE BRAKE PEDAL AND PULL IT BACK OUT IT WOULD RELEASE, IT ONCE WOULD NOT GO OVER 40 MPH. I CALLED A TOW TRUCK MULTIPLE TIMES TO HAVE IT TAKEN DOWN TO DEALER STILL NO ONE COULD FIND ANYTHING WRONG. THEN I WAS SITTING IN A DRIVE THRU AND THE CARE MADE A POPPING SOUND AND THE BRAKE PEDAL WENT TO THE FLOOR AND I LOST MY BRAKES BUT I PRESSED THEM AGAIN AND THEY WERE FINE. I CONTACTED VW AND THEY DID NOT KNOW WHAT IT WAS. DRIVING HOME I TAPPED THE BRAKES TO SLOW DOWN A LITTLE AND THE BRAKE STUCK AND THREW ME FORWARD LUCKILY NO ONE WAS BEHIND ME. I CALLED VW IMMEDIATELY AND TOLD THEM THAT I DID NOT WANT MY CAR BACK UNTIL IT WAS FIXED. THE REP DROVE MY CAR FOR A WEEK AND OF COURSE NOTHING HAPPENED TIL THE MECHANIC DROVE IT. I HAVE HAD THE MASTER CYLINDER AND THE BRAKE BOOSTERS REPLACED WHICH HAS SEEMED TO HELP THE BRAKE FROM STICKING BUT NOW MY ROTARS ARE RUINED AND VW DOES NOT WANT TO REPLACE THEM BECASUE THEY ARE MAINTENANCE PARTS WHEN IT WAS A WARRANTY PART THAT MADE THEM GO BAD. RECENTLY DRIVING TO SAN DIEGO MY CRUISE CONTROL WOULD NOT KEEP MY CAR AT A SET SPEED, WOULD NOT PULL HILLS (HAD A FULLY LOADED SEMI PASS ME) WOULD DROP TO 40 MPH ON GRADES, HAD TO KEEP THE CAR PEGGED TO GO POSTED SPEED LIMIT ON STRAIGHT STRETCHES. WINDOWS HAVE FALLEN TWICE ON EACH SIDE, MIDDLE RESTRAINT IN BACK SEAT LOCKS UP AND HAS TO BE REPLACED, CUP HOLDER BROKE, BRAKE RELAY WENT OUT SEVERAL TIMES (NO BRAKE LIGHTS ALMOST REAR ENDED). IS THERE ANYTHING I CAN DO ON THIS WILL IT FALL UNDER THE LEMON LAWS. I WANT TO REPLACE IT DUE TO HIGH COST AND TIME SPENT GOING BACK AND FORTH TO THE DEALER BUT I MORE THAN IT IS WORTH. WHAT CAN BE DONE ABOUT THIS?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765120August 2, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOW WAS GOING DOWN, HEARD SNAP AND WINDOW NEVER WENT BACK UP. SERVICE CENTER SAID IT WOULD BE 5 DAYS BEFORE THEY COULD GET ME IN AND THEY DECIDED TO DUCT TAPE MY WINDOW SO IT WOULD STAY UP. THEY SAID THIS IS A COMMON VW PROBLEM...SOMEHTING ABOUT A PLASTIC REGULATOR. NEVR BUY VOLKSWAGEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566753July 25, 2002
POWER TRAIN:MANUAL TRANSMISSION, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
THE TRANSMISSION FAILED AND WAS REPLACED. *YH *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566754July 25, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
CONSUMER HAS HAD AN ONGOING PROBLEM WITH THE BRAKES SINCE THE INITIAL LEASING OF THIS VEHICLE. THE VEHICLE FAILED EIGHT TIMES WITH THE SERVICE STATION DOING ACTUAL REPAIRS FOUR OF THOSE TIMES. TEH PROBLEM LIES WITH THE CALIPER SUSPENSION THAT CONTROLS THE BRAKES. *JG *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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