Volkswagen Jetta Complaints (2001)

668 consumer complaints on file.

#10023397June 19, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
MY FUTURE DAUGHTER IN LAW OWNS A VOLKSWAGEN JETTA. WENT TO GAS STATION FOR GAS AND COULD NOT FILL THE TANK. TOOK THE CAR TO VOLKSWAGEN DEALER WHERE THEY ARE CHARGING OVER 800. DOLLARS TO PUT IN A NEW GAS TANK, SINCE THE CAR IS RELATIVELY NEW THIS SEEMS LIKE IT SHOULD BE A RECALL. OR AT LEAST UNDER WARRANTY. IF SHE WAS ON THE HIGHWAY SHE WOULD HAVE BEEN STUCK IN THE LANES WITH NO WAY OF FILLING THAT TANK...CAN YOU RESEARCH THESE GAS TANKS FOR THE SAFETY OF PEOPLE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023419June 19, 2003
ELECTRICAL SYSTEM:IGNITION
JETTA 1.8 T 2001 HAS BEEN IN THE SHOP NOW AT LEAST SIX TIMES TO BE FIXED. EVEN THOUGH COILS WERE REPLACED, THE CAR CONTINUES TO SHUTTER AND STALL AT LEAST THREE DAYS A WEEK. THE DEALER ASKED FOR ONE MORE CHANCE TO FIX THE VEHICLE -- THEY FAILED AND NOW ARE SAYING I MUST BRING THE CAR IN TO "PROVE" THE PROBLEM. THE PROBLEM OCCURS ABOUT 70% OF THE TIME THOUGH SO MAY NOT DISPLAY SUCH A PROBLEM WHEN AND IF I DO BRING IT IN AGAIN. VW SHOULD BE PROFESSIONAL AND DEAL WITH THIS HUGE NATIONAL PROBLEM BETTER -- THEY EXPECT CONSUMERS TO BELIEVE THAT THEY WOULD SPEND WEEKS AND LOANER CARS TO FIX A PROBLEM THEY NEVER HAVE REALLY EXPERIENCED. YOUR CONSUMER IS NOT STUPID VW! THOUSANDS OF OWNERS WILL NOT BACK DOWN OR HO AWAY. I INTEND TO FILE A LEMON LAW COMPLAINT. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023117June 16, 2003
ELECTRICAL SYSTEM:IGNITION
MYSELF AND THREE OTHER PASSENGERS WERE NEARLY HURT ON THE HIGHWAY WHEN MY VW STARTED ACTING UP. THE CHECK ENGINE LIGHT CAME ON AND THEN THE POWER DWINDLE. IT WAS VERY SCARY! TOOK THE VEHICLE TO THE DEALER AND IT WAS FOUND TO HAVE A DEFECTIVE IGNITION COIL. I CALLED VW AND INFORMED THEM OF THIS AND THEY SAID THEY WOULD REVIEW IT BUT COULDN'T GUARANTEE THAT THEY WOULD COVER THE COST. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021412June 11, 2003
ELECTRICAL SYSTEM:IGNITION
2001 VW JETTA VR6 - CAR STARTED SHAKING A LOT UPON START UP AND LOST ALL POWER WHEN I TRIED TO PULL AWAY FROM AN INTERSECTION. WAS TOLD IT WAS A COIL PACK THAT NEEDED TO BE REPLACED AND THAT IT WASN'T COVERED UNDER THE RECENT VW SERVICE BULLETIN BECAUSE MY COIL PACK WAS FROM A SUPPLIER THAT WAS EXPERIENCING LESS PROBLEMS THAN THE ONES THEY ARE REPLACING (DESPITE THE FACT THAT THE PART HAD BEEN ON BACK ORDER FOR 2 WEEKS). THEIR PRESS RELEASES AND WEBSITE SAY THAT THEY ARE NOTIFYING ALL 2001 AND 2002 JETTA OWNERS WHICH IS NOT TRUE. MY CAR IS A 2001 JETTA AND I WAS TOLD THAT MY FAILURE WAS BAD LUCK AND THAT MY CAR AND OTHERS LIKE MINE WOULD NOT HAVE THE PART REPLACED BY VW EVEN THOUGH THEY ARE REPLACING THE SAME PART FROM A DIFFERENT SUPPLIER IN THE SAME YEAR AND STYLE VEHICLE AS MINE. I BELIEVE THEY SHOULD EXPAND THEIR RECALL/SERVICE BULLETIN TO COVER A WIDER RANGE OF JETTAS AS IT APPEARS TO ME TO BE A PART PROBLEM NOT A SUPPLIER PROBLEM. I'VE ALSO HEARD (VIA INTERNET MESSAGE BOARDS AND THE SERVICE DEPARTMENT THAT I WENT TO) THAT THIS A COMMON PROBLEM IN 2000, 2001, AND 2002. THIS COULD BE VERY DANGEROUS IF IT HAPPENED WHEN I WAS PULLING ONTO THE MERRITT PARKWAY OR A BUSY INTERSECTION INSTEAD OF OUT OF MY STREET. THE CAR JUST BOUNCES FORWARD A LITTLE BIT, SHAKES VIOLENTLY, LOSES ALMOST ALL POWER, AND DIES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021281June 9, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE DRIVER'S SIDE WINDOW WHEN ROLLED UP MADE A LOUD POPPING NOISE. THE NEXT TIME I ATTEMPTED TO ROLL THE WINDOW DOWN IT FELL ALL THE WAY INTO THE DOOR AND DIDN'T COME BACK UP. I FEEL THIS PROBLEM IS A LITTLE RIDICULOUS CONSIDERING MY CAR IS ONLY 2 YEARS OLD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020801May 31, 2003
VISIBILITY:GLASS, SIDE/REAR
WHEN MY WIFE WENT TO CLOSE THE TRUNK, THE REAR WINDOW LITERALLY EXPLODED AND THE BIGGEST PART OF THE GLASS WENT INTO THE CAR. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020810May 31, 2003
STEERING:LINKAGES:TIE ROD ASSEMBLY
LEFT TIE ROD LOOSENED UP FROM THE OUTER PIECE FROM THREADS STRIPPING. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019203May 23, 2003
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SEATS
I AM NOT SATISFIED WITH MY 2001 JETTA. ONE WEEK AFTER I PURCHASED THE CAR IN AUG 2001 THE PASSENGER AND DRIVER SIDE SEATS STARTED TO MOVE EVERYTIME I STEPPED ON THE BRAKE. I TOOK IT TO THE DEALERSHIP AND THEY SAID NOTHING WAS WRONG. A FEW MONTHS LATER I NOTICED THAT FLOOR PADDING ON THE BACK SEAT AREA (BOTH SIDES) STARTED BULGING. THE DEALERSHIP INDICATED THAT IS NORMAL FOR ALL 2001 JETTAS. I HAVE SEVERAL FRIENDS WHO DRIVES VW AND THEY NEVER HAD THE SAME PROBLEM WITH THEIR FLOOR PADDINGS. A FEW MONTHS LATER, THE WINDOW ON THE DRIVER SIDE BROKE. ALL IN ALL MY DRIVER SIDE AND PASSENGER SIDE WINDOWS HAVE MALFUNCTIONED 5 TIMES. IN ADDITION TO ALL THESE PROBLEMS, THE TEMP GAUGE ALSO MALFUNCTIONED. THE TEMPERATURE GAUGE WOULD MOVE FROM EXTREMENME HEAT TEMP TOCOLD TEM AND VICE VERSA. WHAT UPSET ME IS THAT THERE ARE TWO CURRENT RECALLS FOR 2001 JETTAS AND I HAVENT HEARD FROM VW. I WASN'T EVEN INFORMED ABOUT THE WINDOW REGULATOR PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020360May 22, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC
THE GEAR WAS HARD TO SHIFT OUT OF PARK AND THE BRAKE SENSOR NEEDED TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020363May 22, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE LOCK ON THE DRIVER SIDE DOOR DID NOT LOCK WITH THE KEY OR THE AUTOMATIC LOCKING SYSTEM. THE CONSUMER HAD TO LOCK THE VEHICLE ON THE PASSENGER SIDE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019102May 22, 2003
VEHICLE SPEED CONTROL
WHEN PULLING OUT INTO TRAFFIC THE CAR WILL NOT ACCELERATE, THEN SUDDENLY STARTS TO ACCELERATE. THE CAR STUTTERS BEFORE TAKING OFF THIS HAS CAUSED MY WIFE TO ALMOST GET INTO NUMEROUS ACCIDENTS. WE HAVE TAKEN IT DOWN TO THE DEALERSHIP NUMEROUS TIMES, THE FIRST TIME THEY SAID IT WAS A CLOGGED VALVE AND THEY WOULD ORDER IT AND CALL ME BACK WHEN IT WAS IN STOCK. WHEN I CALLED THEM 2 MONTHS LATER THEY SAID WE CAN SCHEDULE AN APPOINTMENT THE PART SHOULD BE IN STOCK, BUT THEY DON'T KNOW WHAT PART IT WAS EXACTLY SINCE IT WAS NOT LISTED ON THE WORK ORDER. WHEN I TOOK IT BACK THEY SAID THERE WAS A SERVICE BULLETIN THAT STATED WHEN THE BRAKE IS DEPRESSED AND RELEASED THE CAR WILL HESITATE BEFORE GOING BECAUSE THE CAR STILL THINKS THE BRAKE IS ON, BUT THEY COULD NOT REPRODUCE THIS OR ANY OTHER PROBLEM ON OUR CAR. WE HAVE ALSO HAD PROBLEMS WITH THE STEERING WHEEL CONTROLS, AFTER TAKING THE CAR TO THE DEALERSHIP 5 TIMES THEY FINALLY "CHECKED" THE CONTROLS AND FOUND SOMETHING WRONG. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018797May 16, 2003
AIR BAGS:SIDE/WINDOW
WHILE DRIVING DOWN A RESIDENTIAL STREET, AT APPROXIMATELY 25-30 MPH, BOTH THE DRIVER AND PASSENGER SIDE CURTAIN AIRBAGS DEPLOYED FOR ABSOLUTELY NO REASON. THERE WERE NO HOLES OR BUMPS IN THE ROAD AND THE WEATHER CONDITIONS WERE GOOD. APPROXIMATELY 7-10 MINUTES PREVIOUS TO THIS, WHILE ON THE FREEWAY, THE INSIDE LIGHT TURNED ON AND OFF, THE DOOR LOCKS WERE GOING UP AND DOWN AND THE CONTROL PANEL WENT BERSERK. IT STOPPED AS SUDDENLY AS IT STARTED. THIS HAD HAPPENED ONE TIME BEFORE AND THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018424May 8, 2003
AIR BAGS:SIDE/WINDOW
I OWN A 2001 VW JETTA WOLFSBURG ADDITION. WHILE PULLING INTO TRAFFIC FROM A STOP, I RAN INTO A POTHOLE (THE SIZE OF A MODERATE SPEED BUMP), WHICH IN TURN DEPLOYED THE PASSENGER CURTAIN AND SIDE AIRBAGS IN THE JETTA. I WAS NOT GOING MORE THAN 5 - 10 MPH, AND THERE IS NO DAMAGE TO THE CAR OR THE TIRES ASIDE FROM THAT PRODUCED BY THE AIRBAG DEPLOYMENT. (THE DEALERSHIP TRIED TO SAY THAT A BUBBLE, WHICH HAD DEVELOPED ON THE SIDEWALL OF ONE OF THE TIRES, SOME TIME AGO, WAS A RESULT OF THE IMPACT. I INFORMED THEM THAT THIS WAS ONE OF THE REASONS I HAD SCHEDULED A SERVICE APPT. FOR THE FOLLOWING MONDAY, A WEEK PRIOR TO THE ENTIRE AIRBAG INCIDENT) I CONTACTED THE NEAREST DEALER, WHO IN TURN STATED THEY WOULD CONTACT THE REGIONAL MANAGER. THEIR RESPONSE TO THIS WAS THAT "SINCE THE SENSOR INDICATED AN IMPACT, THERE WOULD BE NO ASSISTANCE FROM VW IN THE REPAIR OF THE DAMAGE CAUSED", AND THAT I SHOULD CONTACT MY INSURANCE COMPANY. I THEN CONTACTED THEIR CUSTOMER SERVICE HOTLINE, AND WAS GIVEN THE SAME ANSWER. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018344May 7, 2003
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
MY 2001 VW JETTA JUST ROLLED 30000 ON THE ODOMETER. I HAVE HEARD THAT THERE ARE PROBLEMS WITH THE BRAKE PADS ON THE REAR OF THE CAR. I HAD TO PAY $350 TO GET THE PADS REPLACED AND GET THE ROTORS REFINISHED. I DON'T DRIVE THE CAR UNUSUALLY HARD AND DID NOT EXPECT THE BRAKES TO GO SO QUICKLY. ALSO, THIS PAST WINTER, ALL OF THE SPARK PLUGS WERE SHOT. THIS NOT SURPRISINGLY OCCURRED RIGHT AFTER THE WARRANTY EXPIRED. I HAVE HAD NUMEROUS LITTLE PROBLEMS WITH THE CAR SINCE I BOUGHT IT. I AM LEANING TOWARD NEVER LOOKING TO PURCHASE A VOLKSWAGEN AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016826May 1, 2003
UNKNOWN OR OTHER
I PURCHASED A NEW 2001 TDI JETTA. I HAVE HAD THREE MASS AIR SENSORS REPLACED, TWO OF WHICH WERE COVERED UNDER MY EXTENDED WARRENTY AT APPROXIMATELY 37,000 MILES, THIS LAST ONE WAS NOT. VW REFUSED TO ASSIST WITH THE REPAIR. ALSO, A DEALER PREVIOUSLY TOLD ME BACK IN AUGUST 2002 THAT I NEEDED $700.00 WORTH OF GLOW PLUG SENSORS AND GLOW PLUGS. I HAD THEM REPLACE THE SENSOR FOR $400.00. THEY DID NOT HAVE THE GLOW PLUGS IN STOCK. INCIDENTLY MY CAR STARTED EVERY TIME THIS WINTER IN THE FREEZING COLD. IT TURNS OUT THAT THEY WERE NOT BAD AFTER ALL AND THAT I NEEDED A GLOW PLUG HARNESS FOR $118.00., WHICH I FOUND OUT LAST WEEK WHEN IT BROKE DOWN ON ME AGAIN. IF I HAD REPLACED THE PLUGS I WOULD HAVE WASTED ANOTHER $300.00. LAST WEEK MY CAR DISPLAYED THE SAME SYMPTOMS AS IT DID WHEN MY MASS AIR SENSOR FAILED THE FIRST TWO TIMES. I TOOK IT TO THE FIRST DEALER THAT I COULD GET IN TO AND THEY TOLD ME NEEDED TO CLEAN MY INTAKE MAINFOLD, REPLACE THE FUEL FILTER, AIR FILTER, GLOW PLUG HARNESS AND MASS AIR SENSOR FOR $1200.00. I UNDERSTAND THAT THEY HAVE TO VW HAS TO REPLACE GREATER THAN 50% OF THEIR MASS AIR SENSORS. WHY ARE THEY NOT RECALLED. I DRIVE 100 MILES TO WORK EACH WAY AND THIS CAR HAS BEEN AN EXPENSIVE LET DOWN. I HAVE NO FAITH IN THE VW COMPANY AND ONCE THEY GET YOUR MONEY THEY DO NOT SEEM TO CARE AT ALL. THE CAR IS UNSAFE. I WILL CONTINUE TO PURSUE THEM UNTIL I GET SOME RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016570April 27, 2003
ENGINE AND ENGINE COOLING:ENGINE
TO WHOM IT MAY CONCERN, WHEN "FLOORING" MY 2001 VW JETTA GLS 1.8T AS TO MERGE ON THE HIGHWAY, APPROX. 50% OF THE TIME I EXPERIENCE LOSS OF POWER. THE ENGINE AND TURBO SEEM TO STALL OUT UNTIL I LET OFF THE GAS AND REAPPLY. DUE TO THE SPORADIC NATURE OF THIS, THE DEALER CAN NOT RECREATE. I BELIEVE THIS TO BE VERY DANGEROUS, WHEN MERGING ON A FREEWAY I EXPECT MY CAR TO PROVIDE CONTINUOUS ACCELERATION, NOT TO STALL OUT. GIVEN THE NATURE OF HONOLULU'S FREEWAY, IT IS MOST IMPORTANT TO HAVE FULL POWER DUE TO THE SHORTNESS OF THE ON RAMPS. I HAVE ALWAYS USED PREMIUM GAS AS REQUIRED BY VW, AND HAD THE FUEL INJECTORS CLEANED BY A NATIONALLY RECOGNIZED AUTO SERVICE CHAIN, TO MAKE SURE I DID NOT HAVE ANY "BAD GAS" DEPOSITS. THIS STILL HAS NOT FIXED THE PROBLEM. I WOULD APPRECIATE ANY ADVICE OR ASSISTANCE YOU CAN OFFER IN THIS MATTER. RESPECTFULLY, JORDAN D. O'HEARN CTO1 USN. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016536April 26, 2003
AIR BAGS:SIDE/WINDOW
ON MARCH 12TH DRIVING AT APPROXIMATELY 5 MILES AN HOUR MAKING A RIGHT HAND TURN THE PASSENGER SIDE CURTAIN AIR BAG AND SEAT BAG DEPLOYED FOR NO REASON. DEALER SAID THAT THE 'COMPUTER' INDICATED THAT THERE WAS IMPACT AT SOME POINT AND WARRANTY WOULD NOT COVER. THE ONLY INCIDENT THAT CAR HAS HAD WAS A DENT LAST JANUARY WHEN WE HIT A STREET BUMPER WHICH CAUSED A DENT ON THE DRIVERS SIDE BACK DOOR --VERY BOTTOM. ANYONE CAN TELL THAT DENT HAD BEEN THERE QUITE A WHILE. FURTHERMORE, A DENT THERE SHOULD NOT HAVE CAUSE THE PASSENGER CURTAIN TO DEPLOY. INSURANCE WILL NOT PAY BECAUSE THEY SAY IT WASN'T AN ACCIDENT AND THEY ARE RIGHT. VW SAYS THEY STAND BY THEIR COMPUTER AND WON'T REPAIR. HELP PLEASE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014266April 11, 2003
ENGINE AND ENGINE COOLING:ENGINE, AIR BAGS
MY CAR WHICH WAS PURCHASED BRAND NEW IN JULY 2001 HAS BEEN TO THE REPAIR SHOP 13 TIMES. I PURCHASED A 2001 VOLKSWAGEN JETTA. THE ONGOING PROBLEM IS THAT THE CAR IS LOSING POWER WHILE ACCELERATING. VOLKSWAGEN DOESN'T WANT TO ACKNOWLEDGE THE DEFECT OF THEIR OWN PRODUCT. I WAS TOLD TWO THINGS WHICH DOESN'T MAKE SENSE TO ME. FIRST, I WAS TOLD MY ENGINE IS NOT APART OF THE RECALL FOR THOSE OTHER VW CARS THAT ARE LOSING POWER. SECOND, A VW REPRESENTATIVE TOLD ME IT WAS MY EXTRA CAR MATS THAT IS PROBABLY CAUSING THE PROBLEM. I THINK VOLKSWAGEN IS JUST IGNORING THIS SERIOUS PROBLEM. IF MY CAR SLOWS DOWN ON ME WHENEVER IT WANTS AND I DIE AS A RESULT OF THEIR DEFECT PRODUCT THAT THEY DON'T WANT TO RECOGNIZE, IT IS TRULY GOING TO BE A SERIOUS PROBLEM. THE CAR HAD PROBLEMS WITH THE ENGINE, AIRBAGS, MALFUNCTIONED SENSOR, CLOCK SPRING, HARNESS, AND NOW IT IS LOSING POWER. ALTHOUGH THIS CAR HAS HAD NUMEROUS PROBLEMS, THIS IS THE MOST SERIOUS PROBLEM THAT I WOULD LIKE O BE RECTIFIED. VOLKSWAGEN SERVICE DEPARTMENT CHANGED THE COMPUTER AND TOLD ME THIS WILL DEFINITELY SOLVE THE PROBLEM. OBVIOUSLY IT DID NOT SOLVE THE PROBLEM. SINCE THE COMPUTER WAS CHANGED IN SEPT. 2002 THE CAR LOST POWER 3 TIMES SINCE THEN.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013992April 5, 2003
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, EQUIPMENT
BACK BRAKES AND ROTORS HAD TO BE REPLACED ON MY 2001 JETTA GLX V6 WHICH WAS PURCHASED 08/01. I ONLY HAD 23,000 MILES ON THE CAR! AT MY 20,000 MILE SERVICE NO PROBLEMS WERE MENTIONED. MY CHECK ENGINE LIGHT CAME ON TOO. I HAD TO HAVE MY O2 SENSOR REPLACED UNDER WARRANTY. THE WARRANTY DID NOT COVER THE BRAKES. I DO NOT RIDE THE BRAKES. 1 MONTH AFTER I BOUGHT THE CAR I NOTICED THAT WHEN I START IT IN THE MORNING IT MAKES A SOUND LIKE AND OLD JUNKY CAR WOULD. I HAD IT TO THE DEALER TWICE FOR THIS AND THEY SAID ITS NOTHING AND THAT'S THE WAY A V6 SOUNDS! IT ONLY DOES IT ON THE FIRST START OF THE DAY. I AM AFRAID IT WILL END UP BEING SOME VERY EXPENSIVE PROBLEM IN THE FUTURE. 9 MONTHS AFTER I HAD THE CAR THE ARM REST CAME APART AND HAD TO BE FIXED UNDER WARRANTY. I WILL NEVER BUY ANOTHER VOLKSWAGEN AGAIN AND I WOULD NOT RECOMMEND THEM TO MY FRIENDS WHO ARE MD'S AND RN'S AND CAN AFFORD NICE CARS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015044April 2, 2003
AIR BAGS:SIDE/WINDOW
THE PASSENGER'S SIDE AIR BAG DEPLOYED WITHOUT IMPACT. *JB.....*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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