Volkswagen Jetta Complaints (2001)

668 consumer complaints on file.

#10047032November 17, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
RECENTLY, MY ABS WARNING LIGHT CAME ON. UPON DIAGNOSTIC EVALUATION BY VOLKSWAGEN (VW), I WAS TOLD THAT ABS CONTROL UNIT WAS FAULTY AND NEEDED REPLACEMENT. WHEN I INFORMED THEM THAT I HAD RESEARCHED THIS AND DISCOVERED THAT THERE WAS A NATIONAL RECALL ON THE '01 JETTA ABS CONTROL UNIT, I WAS TOLD THAT THIS WAS TRUE, BUT IN FACT MY PARTICULAR UNIT, AS DISCERNED BY THEIR DIAGNOSTIC EVALUATION, DID NOT QUALIFY FOR RECALL. I WAS OFFERED A 50/50 SPLIT ON PARTS AND LABOR BY THE DEALERSHIP B/C THE CAR IS ONLY SEVERAL MONTHS OUT OF THE WARRANTY PERIOD. OF COURSE, AFTER TURNING BLUE IN THE FACE TRYING TO EXPLAIN MY DILEMMA TO THE VW CUSTOMER RELATIONS DEPT (THAT'S A REAL JOKE; THEY DID NOTHING FOR ME), I WAS LEFT W/NO CHOICE BUT TO ACCEPT THEIR OFFER, AS THIS WAS A SAFETY ISSUE AND NEEDED TO BE ADDRESSED. CLEARLY, MY PARTICULAR UNIT SHOULD HAVE BEEN ON THE RECALL LIST B/C IT WAS FAULTY AND REARED IT'S UGLY HEAD ONLY 3.5 MONTHS OUTSIDE OF THE WARRANTY PERIOD. IT'S A REAL SHAME THAT VW IS MORE CONCERNED W/TAKING A CUSTOMER FOR ALL HE/SHE IS WORTH ONE TIME AROUND W/OUT ANY REGARD TO MAINTAINING TRUE CUSTOMER RELATIONS FOR THE LONG RUN. THE ONLY SATISFACTION I COULD HAVE AT THIS POINT WOULD BE A FULL REFUND ON THE LABOR/PARTS CHARGES FOR THIS REPAIR. TAKING RESPONSIBILITY FOR THIS PROBLEM, AND ACKNOWLEDGING THE UNDOUBTEDLY MYRIAD OTHER CUSTOMERS AFFECTED WHO ALSO DID NOT "QUALIFY" FOR RECALL, SHOULD BE VW'S STANCE. CORPORATIONS IN THIS COUNTRY HAVE RUN AMOK AND THE CONSUMER IS PAYING-$25000 IN MY CASE, AND A HOST OF PROBLEMS RANGING FROM PAINT ISSUES TO THE CURRENT ISSUE. THIS WAS MY FIRST NEW CAR AND I WAS VERY EXCITED ABOUT PURCHASING IT. VW HAS LEFT ME FEELING VIOLATED AND PLAYED FOR A FOOL. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046560November 7, 2003
AIR BAGS:SIDE/WINDOW, AIR BAGS
THE CONSUMER'S DAUGHTER WAS DRIVING 55 MPH AND WITHOUT ANY WARNING THE CURTAIN/ SIDE AIR BAG DEPLOYED. THE SAME DAY VEHICLE WAS PARKED DRIVER'S AIR BAG DEPLOYED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045711November 7, 2003
ENGINE AND ENGINE COOLING
THE CHECK ENGINE LIGHT AND THE DRIVER ASSISTED LIGHT CAME ON AND REMAINED ON IN MY CAR. ON MY WAY TO THE DEALERSHIP TO HAVE THE CAR LOOKED AT, THR CAR COMPLETELY SHUT DOWN. THE DEALER REPAIR FACILITY RAN THE CAR ON THEIR DIAGNOSTIC COMPUTER AND SAID THERE WERE MULTIPLE FAULTS. I WAS TOLD THAT THE CAR HAD A VACUUM LEAK AND IT WAS ALLEGEDLY FIXED.I WAS ALSO TOLD THAT THE LIGHT MIGHT COME BACK ON BECAUSE OF SOMETHING ELSE. THIS WAS ON THURSDAY, NOVEMBER 6, 2003. WHILE DRIVING TO WORK ON FRIDAY, NOVEMBER 7, 2003, THE ENGINE LIGHT CAME ON AGAIN. THIS FIRST "REPAIR " COST ME $133.60. ON MY WAY HOME I STOPPED AT THE DEALERSHIP AND WAS TOLD IN ESSENCE SOMETHING ELSE MIGHT BE WRONG. SIMPLY PUT, THIS IS A RELATIVELY NEW CAR AND SHOULD NOT HAVE THESE KINDS OF PROBLEMS. THROUGH RESEARCH ON THIS SITE AND OTHERS, I HAVE FOUND OUT THAT THIS SEEMS TO BE A PREVALENT PROBLEM WITH THE VOLKSWAGON JEETA 2001. AS A CONSUMER AND A TAXPAYER, I DEMAND THAT SOMETHING BE DONE. THIS PROBLEM WITH THESE CARS IS DANGEROUS AND COULD LEAD TO A SERIOUS ACCIDENT OR DEATH. I AM ALSO GOING TO WRITE TO VW. HOWEVER, I FEEL THAT THERE SHOULD BE A FULL INVESTIGATION OF THIS MATTER. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046392November 5, 2003
AIR BAGS:SIDE/WINDOW
PASSENGER'S SIDE AND CURTAIN AIRBAGS INADVERTENTLY DEPLOYED WHILE MAKING A RIGHT TURN WHILE DRIVING AT 5 MPH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045481November 5, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FRONT PASSENGER WINDOW BROKE. I WAS UNABLE TO PUT MY WINDOW BACK UP WHILE I WAS ON MY WAY TO MY NIGHT JOB. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045532November 5, 2003
STRUCTURE, VISIBILITY:SUN/MOON ROOF ASSEMBLY
2001 VW JETTA WOLFSBURG 40K MILES - WATER LEAKS INTO THE CAR FROM UNDERNEATH THE INSTRUMENT PANEL ON THE PASSENGER SIDE. DEALER STATED THAT IT WAS THE DRAIN CHANNEL FROM THE SUNROOF. WEEK LATER THE PROBLEM REOCCURRED. DEALER STATED THAT THEY HAVE NO IDEA AS TO WHAT IS CAUSING THE PROBLEM. THEY'RE IN PROCESS OF TAKING THE CAR APART. VW CUSTOMER SERVICE IS NOT BEING HELPFUL AT ALL. I'VE SEEN AT LEAST TWO COMMENTS ON THE WEB ABOUT SIMILAR PROBLEM, BUT THE DEALER AND THE VW CUSTOMER SERVICE CLAIMS THAT THEY HAVE NEVER SEEN THIS PROBLEM BEFORE. ANY ADVISE BEFORE MY CAR GETS TOTALLY DISASSEMBLED? NOT TO MENTION WATER DAMAGE TO THE CARPETING...*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043776October 28, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM, FUEL SYSTEM, OTHER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, PARKING BRAKE, SEATS:MID/REAR ASSEMBLY, SERVICE BRAKES, AIR:ANTILOCK, EQUIPMENT
INTERIOR CONSOLE PAINT PEELING, FABRIC FADING, ENGINE RATTLE NOISE, WINDOW ACTUATOR FAILURE AND NOISE, THERMASTAT, FUEL DOOR ACTUATOR, SEAT SPRINGS SNAP, BRAKE PAD EXCESSIVE WEAR, A/C RUNS HOT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042696October 9, 2003
EXTERIOR LIGHTING:BRAKE LIGHTS
BRAKE LIGHTS WENT OUT REPEATEDLY. VEHICLE HAS BEEN IN THE REPAIR SHOP A NUMBER OF TIMES, YET THE PROBLEM KEEPS RECURRING. VEHICLE WAS IN AN ACCIDENT DUE TO BRAKE LIGHT FAILURE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10042107October 1, 2003
AIR BAGS:SIDE/WINDOW
WHILE DRIVING AT 65/70 MPH VEHICLE WENT OVER A SMALL OBSTACLE IN THE ROAD. WHEN THIS OCCURRED PASSENGER'S SIDE CURTAIN AND SIDE AIR BAG DEPLOYED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041847September 23, 2003
ELECTRICAL SYSTEM:IGNITION
PROBLEM WITH VEHICLE'S IGNITION COILS.*MR CONSUMER'S VEHICLE DOESN'T FALL UNDER THE RECALL BECAUSE THE PARTS WERE MANUFACTURED AFTER THE PRODUCTION OF HER VEHICLE. CONSUMER WOULD LIKE TO BE REIMBURSED FOR THE REPAIRS. *PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034028September 15, 2003
SERVICE BRAKES, HYDRAULIC
"WHEN THE BRAKE PEDAL WAS DEPRESSED FROM A COLD START POSITION, THE VEHICLE FAILED TO STOP, WHICH RESULTED IN EXTENDED STOPPING DISTANCE. *AK *SCC. THE CONSUMER STATED THERE WAS DAMAGE TO THE VEHICLE AS A RESULT OF THE VEHICLE NOT STOPPING. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10034033September 12, 2003
VEHICLE SPEED CONTROL
WHEN TRYING TO ACCLERATE VEHICLE WOULD HESITATE, CAUSING A DISTRACION TO THE CONSUMER. DEALER HAS BEEN NOTIFIED. *AK *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038600September 10, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE CONSUMER STATED THE ABS LIGHT ILLUMINATED. THE DEALER WAS CONTACTED, HOWEVER THE PROBLEM HAD NOT BEEN RECTIFIED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037148September 3, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FRONT PASSENGER POWER WINDOW, PART FAILURE RESULTING IN WINDOW FALLING INTO DOOR. CONTACTED NEAREST DEALER, WAS INFORMED THAT THEY ARE PERFORMING LABOR FREE OF CHARGE, BUT I MUST PURCHASE THE PARTS. IF THE PROBLEM IS THAT WIDE SPREAD, THEY SHOULD PAY FOR THE PART ALSO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037699August 27, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING AT 30 MPH AND WITH NO WARNING VEHICLE SHUT OFF, AND RESULTED IN AN ACCIDENT WITH ANOTHER VEHICLE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10036650August 26, 2003
ELECTRICAL SYSTEM
BRAKE LIGHTS TURN ON WHILE CAR IS PARKED AND REMAIN ON UNTIL BATTERY DRAINS. MUCH AS DESCRIBED IN NHTSA ACTION NUMBER EA03002 . THIS OCCURRED IN A 2001 VW JETTA. DEALER INSISTED THAT OFFENDING SWITCH WAS ONLY COVERED IN VW BEETLE. CURIOUSLY SWITCH WAS REPLACED BY 1JO945511D. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036615August 26, 2003
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
MY 2001 VW JETTA'S BRAKE LIGHTS STAY ON AND DO NOT TURN OFF. I HAD IT REPAIRED AT THE DEALER WHO SAID THE LIGHT SWITCH WAS BAD. I JUST FOUND OUT THAT THE 2001 VW BEETLE IS BEING RECALLED FOR THE SAME PROBLEM BUT NOT THE JETTA. THE PARTS ARE THE SAME AS PER THE PARTS DEPARTMENT AT HALTERMANS VW IN PA. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034450August 25, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
CONSUMER NOTICED A GRINDING SOUND WHEN DEPRESSING BRAKES AT 30-35 MPH FROM REAR AND FRONT OF VEHICLE. VEHICLE WAS SERVICED BY TECHNICIAN, CALIPERS NEEDED TO BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033490August 25, 2003
EQUIPMENT:MECHANICAL, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
I PURCHASE A 2001 JETTA NEW AND IN ABOUT 3 YRS I HAVE HAD TO REPLACE THE BRAKE LIGHT SWITCH TWICE FOR AN AVERAGE LIFE EXPECTANCE OF 19 MONTHS. TALKING WITH THE DEALER, I WAS INVORMED THAT THE BRAKE LIGHT SWITCH BASE NO AVAILABLE SEVERAL MONTHS AGO AND IS NOW STARTING TO BECOME AVAILABLE AGAIN. CURRENTLY MY MECHANIC HAS FOUND ONLY 1 BRAKE LIGHT SWITCH ON THE EAST COAST. HE HAS CALL THE LOCAL DEALERS IN A 100 MILE RADIUS AND THEY DO NOT HAVE ANY, CONTACTED VW REGIONAL AND THEY DO NOT HAVE ANY. INTERESTED TO KNOW IF OTHERS ARE HAVING THE SAME PROBLEM. TO ME 19 MONTHS BETWEEN SWITCHES IS A LITTLE EXCESSIVE TO REPLACE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034365August 22, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
VEHICLE EXPERIENCED THE SAME DEFECT WITH ABS AS STATED IN RECALL 02 V 031 000, BUT THIS VEHICLE WAS NOT INCLUDED DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta