Volkswagen Jetta Complaints (2019)

552 consumer complaints on file.

#11306662February 3, 2020
ENGINE
THE VEHICLE HAS A HIGH PITCHED WHINE COMING FROM THE ENGINE AREA UNDER ACCELERATION. DEALER CAN NOT FIND ISSUE AND FIX. VW HAS SENT ENGINEER OUT TWICE SO FAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306528February 2, 2020
ENGINE
I HAVE HAD A VOLKSWAGEN JETTA 2019 FOR 3 MONTHS AND I HAVE NOTICED A GRINDING SOUND COMING FROM THE ENGINE. IT STARTS THE NOISE AT 30-40MPH AT 1000-3000RPMS, IT'S LOUDER IN ECO MODE BUT CAN STILL BE HEARD IN DRIVE MODE VARY FAINTLY BUT STILL NOTICEABLE. I LOOKED IT UP AND FOUND OUT A LOT OF PEOPLE ALREADY KNOW ABOUT IT SO I DECIDED TO TAKE IT TO THE DEALERSHIP, TOLD THEM ABOUT THE NOISE, 9 HOURS LATER I RECEIVE A CALL FROM THE DEALERSHIP TO TELL ME IT WAS NORMAL. THAT THE NOISE WAS PART OF THE TURBO THEY CALLED IT 'TURBOCHARGED'. I'M NO SCIENTIST BUT I KNOW WHAT A TURBO SOUNDS LIKE AND THEY DON'T SOUND LIKE THAT. I JUST WANT THIS PROBLEM FIXED OR A NEW CAR BECAUSE I KNOW FOR A FACT THAT IT GOING TO CAUSE BIGGER PROBLEM THAT MIGHT NOT BE COVERED BY THE WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306408January 31, 2020
AIR BAGS, SEAT BELTS
VEHICLE REAR-ENDED ON A BUSY DAY BETWEEN 5:00 PM TO 6:00 PM ON A THURSDAY. ALL THE AIR-BAGS IN THE CAR DEPLOYED. THE DRIVER SIDE AIR-BAG STAYED INFLATED FOR A LONG TIME, AND THE RIGHT SIDE AIR-BAG ALSO DID NOT DEFLATE. INFLATED AIR-BAG HELD THE DRIVER SO TIGHT, AND THE DRIVER COULD NOT EXIT OUT OF THE ACCIDENT CAR. SIMULTANEOUSLY SEAT ALSO HELD THE DRIVER SO TIGHT. THE DRIVER SUFFERED A SIGNIFICANT INJURY FRACTURING HIS STERNUM. THE CAR WAS LESS THAN 40 MPH AT THE TIME OF THE INCIDENT. THE MANUFACTURER DOWNLOADED THE ELECTRONIC DATA RECORD FROM THE CAR AND NEVER SHARED IT WITH THE DRIVER DESPITE THE WRITTEN REQUEST. DRIVER FEELS BRAKE MAY HAVE FAILED. DRIVER HAS TO SLIDE OUT OF THE CAR AS THE SIDE AIR BAG STAYED INFLATED. PICTURE ATTACHED SHOWS AIR-BAG STAYING INFLATED EVEN AFTER 10-25 MINS AND STARTED TO GO DOWN SLOWLY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11306196January 30, 2020
POWER TRAIN
THE TRANSMISSION MAKES A HORRIBLE NOISE FROM 25MPH TO UPWARDS OF 60MPH. THE DEALER HAS NOT ROAD TESTED, BUT IMMEDIATELY HANDED ME A TECH TIP FROM VW CORPORATE THAT SAYS THIS IS NORMAL OPERATION. TAKING IT IN AGAIN FOR ANOTHER WARRANTY REPAIR THIS WEEKEND, BUT THIS DOES NOT ACT LIKE OR SOUND LIME NORMAL AUTOMATIC TRANSMISSION FUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306206January 30, 2020
ELECTRICAL SYSTEM, POWER TRAIN
LOUD GRINDING NOISES FROM THE TORQUE CONVERTER AND A LOSS OF POWER WHEN ACCELERATING FROM A STOP TO 35 MPH. AT HIGHER THAN 50 MPH I CAN FEEL SOMETHING RATTLING/VIBRATING IN THE PEDAL AND STEERING WHEEL. TOOK IT TO THE DEALER TWICE AND THEY WON'T EVEN POP THE HOOD BEFORE TELLING ME IT'S NORMAL. ALSO IT WILL NOT STAY IN ECO MODE. I BELIEVE AN ELECTRICAL ISSUE CAUSES IT TO SWITCH OUT OF ECO MODE BUT THE BUTTON STILL SAYS IT'S IN ECO MODE. THE DISPLAY HOWEVER SAYS IT'S IN DRIVE MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302679January 28, 2020
POWER TRAIN
WHILE DRIVING, THERE IS A GRINDING SOUND FROM THE TRANSMISSION AT THE LOWER/MID RPMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301872January 25, 2020
POWER TRAIN
PREMATURE CLUTCH FAILURE. THE JETTA ONLY HAS 6,812 MILES ON IT. CLUTCH COMPLETELY FAILED AND HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299542January 15, 2020
POWER TRAIN, VEHICLE SPEED CONTROL, WHEELS
ON 9/6/2019 I BOUGHT 2019 VW JETTA 1.4 T R-LINE TSI 16 VALVE DOHC TURBO 4 CYLINDER W/DIRECT FUEL INJECTION. HAD IT BACK TO THE DEALERSHIP THE FIRST WEEK COMPLAINING ABOUT THE GRINDING AND GROWLING NOISES UNDER 40 MPH RANGE WHILE DRIVING IN CITY TRAFFIC. I WAS TOLD BY ANOTHER DEALERSHIP IT IS NORMAL FOR 8 SPEED TRANSMISSIONS. ALSO SAID THE ONLY WAY STOP THE NOISE IS TO DRIVE IT IN SPORT MOD , NOT GOOD WITH GAS CONSUPTION BUT YOU WON'T HEAR IT. WHILE MAKING A U TURN AND COMING OUT OF A DRIVE WAY INTO CITY TRAFFIC, IT HAS UNPREDICTABLE ACCELERATION WHICH REALLY SHOCKED ME. I LEFT RUBBER AND THE WHEELS MADE A LOUD SOUND ON THE PAVEMENT. IT LARCHED TWICE AND I DO NOT TRUST THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299547January 15, 2020
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
WHEN PUTTING MY CAR IN REVERSE AND BACKING OUT OF A SPOT BRAKES MAKE A HIGH PITCH RINGING. ALSO, WHEN PARKED MUFFLER/ TAIL PIPE ON THE LEFT SIDE, IT GURGLES AS IF WATER IS BOILING IN IT. CAR IS LESS THAN A YEAR OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299083January 13, 2020
POWER TRAIN
THE TRANSMISSION MAKES A GRINDING NOISE WHEN IT IS SHIFTING ON MID TO UPPER LEVEL GEARS. THIS SENDS A VIBRATION THROUGH THE GAS PEDAL AS WELL. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION GOING FORWARD ONLY REGARDLESS OF ROAD AND DRIVING CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299138January 13, 2020
SERVICE BRAKES
I HAVE A MANUAL TRANSMISSION 2019 JETTA GLI. BECAUSE I HAVE A MANUAL TRANSMISSION, I ENGAGE THE EMERGENCY BRAKE WHENEVER I PARK. IF THE EMERGENCY BRAKE IS ON FOR A PERIOD OF 3 OR MORE HOURS, IT WILL NOT DISENGAGE WHEN I ATTEMPT TO DO SO WITH THE ELECTRONIC BUTTON. THE ELECTRONIC BUTTON SHOWS IT IS OFF, BUT THE BRAKES ARE STILL ENGAGED. I HAVE TO TRY TO MOVE THE VEHICLE IN ORDER TO "BREAK" THE PADS AWAY. IT PRODUCES A VERY VIOLENT "BOOM" FROM THE BRAKES AS THEY PULL AWAY. THE DEALER SAYS THIS IS "NORMAL" BECAUSE CONDENSATION STICKS THE PADS TO THE CALIPERS (OR WHATEVER, I DON'T KNOW THE TERMS), BUT IT SEEMS VERY VIOLENT TO ME AND FEELS LIKE THE BRAKES ARE BEING COMPROMISED EVERY TIME I USE MY EMERGENCY BRAKE. THE DEALER WILL DO NOTHING ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298075January 9, 2020
ELECTRICAL SYSTEM
ELECTRICAL ISSUES. CAR WON'T LOCK AND I HAVE A SAFETY WARNING STATING ELECTRICAL FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297394January 6, 2020
POWER TRAIN
TOOK MY CAR IN FOR A CHECK UP AND TOLD THEM THAT THE CAR MAKES A HIGH PITCH SQUEAL EVERY TIME I PUT THE CAR IN REVERSE AND I BACK OUT OF MY DRIVEWAY. IT ALSO SOUNDS LIKE WHEN I BACK OUT THE BRAKES ARE GRINDING. THIS CAR IS LESS THAN FOUR MONTHS OLD AND HAS LESS THAN 5K MILES AND IM TOLD THAT THIS IS NORMAL AND NOTHING TO WORRY ABOUT. I AM NOT THE ONLY ONE THAT IS HAVING A PROBLEM AND WITH VW CURRENT "BRAND ISSUES" AND "LACK OF TRUST" I WOULD THINK THEY WOULD WANT TO FIX THE PROBLEM. EVEN THE DEALERSHIP SAID THEY ARE GETTING SEVERAL CARS A DAY WITH THE SAME ISSUES AND THAT VW OF AMERICA SAYS ITS NORMAL..... NOT REALLY SURE HOW THAT IS NORMAL IF EVERYONE IS HAVING THE SAME PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297175January 5, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
WHILE DRIVING ABOUT 70MPH ON THE HIGHWAY, CAR IN MOTION, GOING STRAIGHT, NOT TURNING, I HEAR A LOUD POP. THE SOUND WAS SIMILAR TO A GUN SHOT. IN FACT, IT WAS SO LOUD IT STARTLED ME, CAUSING ME TO SWERVE TO THE LEFT, ALMOST HITTING THE CAR IN THE LANE TO THE LEFT OF ME. I FRANTICALLY LOOKED AROUND THE OUSTSIDE OF MY CAR, AND NOTICED THE SOUND OF WIND ABOVE MY HEAD WAS LOUD AND THEN SAW BROKEN GLASS ALL OVER THE PASSENGER SEAT. THE SUNROOF HAD BROKE, AND I KNOW FOR SURE IT WAS NO ROCK OR OUTSIDE CAUSE. IT WAS STILL DAYTIME, AND I NEVER SAW ANYTHING FLY AT ME. THERE WAS NOT AN OVERPASS OR BRIDGE TO DRIVE UNDER FOR ABOUT 8 MILES. SO, I KNOW NOTHING HAD DROPPED ONTO AND THREW THE WINDOW. CURIOUS ABOUT THIS, I LOOK UP ONLINE 'DEFECTIVE BROKEN SUNROOF VW JETTA 19' AND FIND MULTIPLE STORIES OF PEOPLE HAVING SIMILAR EXPERIENCES. I GUESS THIS IS HAPPENING MORE OFTEN WITH A LOT OF MAKES AND MODELS OF CARS, BECAUSE THE SUNROOF IS A COMMON FEATURE PUT IN CARS NOWADAYS AND THEY ARE LARGER IN SIZE. ALSO, I FOUND OUT VW IS IN COURT NOW FOR OLDER MODELS OF THEIR CARS HAVING DEFECTIVE SUNROOF, AND THEY KNOW THEY WERE POORLY DESIGNED BUT STILL PUT THEM IN AND SOLD THEM WITH NO DISCLOSURE TO THW CUSTOMER OF THE POOR QUALITY SUNROOF. THIS HAPPENED 12/29/19, AND AS OF NOW THE DEALERSHIP WONT FIX IT. VW WONT FIX AND CLAIM THAT THEIR ENGINEERS ARE SAYING THE WINDOW BROKE FROM THE OUTSIDE, LIKE FROM A ROCK. THESE ENGINEERS ARE CONCLUDING THIS BY LOOKING AT PICTURES. THEY ARE NOT INVESTIGATING MY CAR IN PERSON BUT BY PICTURES SENT TO THEM. IF ONE LOOKS AT THE SUNROOF OF MY CAR IN PERSON YOU CAN SEE THAT THE GLASS HAS BROKEN UP AND OUT WARD TOWARDS THE SKY NOT DOWNWARD TOWARDS THE SEATS, WHICH IS WHAT A ROCK WOULD DO. THEY WANT ME TO CALL MY INSURANCE AND HAVE THEM DEAL WITH IT. THIS IS FRUSTRATING AND NOT RIGHT OF VW. I ALMOST WRECKED, SO THIS SURELY COULD CAUSE A DEATH OR SOMEONE GETTING HURT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296964January 3, 2020
UNKNOWN OR OTHER
SUNROOF SPONTANEOUSLY EXPLODED AND SHATTERED INTO PIECES WHILE MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296652January 2, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
GRINDING NOISE FROM TRANSMISSION WHEN TRAVELLING AT 30-40 MPH. SOUND IS LOUDEST IN ECO MODE. HAVING THE SAME ISSUE THAT MANY OTHERS HAVE STATED ONLINE WITH THE 2019 JETTA, AND IT SOUNDS LIKE VW IS AWARE OF THIS PROBLEM BUT SAY IT'S NORMAL SINCE ALL OF THE 2019 JETTAS ARE DOING THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292489January 1, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THE VEHICLE IS A 6-SPEED MANUAL TRANSMISSION. THE VEHICLE WILL STALL OUT WHEN COMING TO A STOP. NOT USER ERROR, SINCE THE STALLING HAPPENS WHEN THE CAR IS IN NEUTRAL - COASTING TO A STOP. STALL OUT IS VERY SOFT - AKIN TO JUST SHUTTING OFF THE ENGINE. THIS HAPPENS NEARLY EVERY STOP AFTER RUNNING THE CAR FOR ABOUT 15 MINUTES. THIS PHENOMENON IS REPEATABLE AND EXTREMELY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291791December 28, 2019
POWER TRAIN
ON DEC 14, 2019 I PURCHASED A NEW 2019 VW JETTA SEL FROM A VW DEALERSHIP. THE CAR HAD ONLY 7 MILES ON IT. THE DAY AFTER I PURCHASED IT, I NOTICED A CONSISTENT GRINDING, GROWLING OR RUBBING NOISE WHEN TRAVELING AT LOWER SPEEDS. THE CAR SEEMS SLOW, LIKE IT'S NOT SHIFTING PROPERLY. IT HAPPENS ALL DAY LONG, EVERY TIME I DRIVE IT. I TOOK IT INTO THE DEALERSHIP WHERE I BOUGHT IT & I WAS TOLD THIS IS A NORMAL SOUND. IT DOESN'T SEEM RIGHT TO ME, I'M AFRAID TO DRIVE THE CAR ON THE FREEWAY. BRAND NEW CAR! THEN I GOT ON THE INTERNET TODAY ONLY TO FIND OUT THAT THERE IS A BIG PROBLEM WITH 2019 VW JETTAS - MAYBE THE TRANSMISSION OR THE TORQUE CONVERTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291518December 27, 2019
VISIBILITY/WIPER
WIPER BLADES RANDOMLY START GOING. WIPER ARM IS IN OFF POSITION, IT IS NOT RAINING. SCARES ME WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291283December 26, 2019
POWER TRAIN
2019 JETTA S. 8SPD AUTO. GRINDING NOISE FROM 4-6TH GEAR. 15-25 MPH. LACK OF POWER AND NOT FEELING COMFORTABLE DRIVING THE CAR UNDER HEAVY ACCELERATION OR LOAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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