Volkswagen Jetta Complaints (2001)

668 consumer complaints on file.

#10072754May 17, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
IN JANUARY OF 2003 WHILE STOPPED AT A RED LIGHT MY CAR WAS REAR-ENDED. THERE WAS MINOR DAMAGE DONE TO MY BUMPER AND THAT WAS REPLACED. IN APRIL 2004 MY CAR WAS AGAIN REAR-ENDED WHILE STOPPED AT A RED LIGHT. IN THIS INCIDENT THE LADY BEHIND ME WAS ALSO STOPPED AT THE RED LIGHT AND SHE SAID HER FOOT SLIPPED OFF THE BRAKE AND SHE HIT ME. WE THOUGHT THAT PERHAPS SHE SAW THE TURN LANE LIGHT TURN GREEN AND SHE WENT. BECAUSE THE DAMAGE TO MY CAR THIS TIME WAS 4000 DOLLARS. AFTER THE ACCIDENT I FOUND OUT THAT NONE OF MY BRAKE LIGHTS WORKED, EVEN THOUGH ONLY ONE TAIL LIGHT HAD BEEN BUSTED. THE REPAIR SHOP REPLACED THE TAIL LIGHT ASSEMBLY AND ALL WORKED PROPERLY. I BELIEVE THAT MY BRAKE LIGHTS FAILED TO OPERATE PROPERLY CAUSING THE ACCIDENTS. I HADNT THOUGHT OF THIS POSSIBILITY UNTIL I RECEIVED THE RECALL NOTICE IN MAY 2004. I HAVE LOST TIME AT WORK, MINOR INJURIES & MY CAR WILL NEVER BE AS IT WAS PRIOR TO THIS. AS OF THIS TIME NOTHING HAS BEEN DONE TO THE BRAKE LIGHT SWITCH AS I AM TRYING TO FIND OUT HOW TO DETERMINE IF THIS IS RELATED TO MY 2 ACCIDENTS. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10072708May 16, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT
CAR HAS JUST HAD THE SECOND TRANSMISSION PLACED IN LESS THAN 11,000 MILES. I HAVE HAD THIS CAR IN THE SHOP 17 TIMES LOSING IT EACH TIME AT THE LEAST FOR 2 DAYS AND AT THE MOST FOR A WEEK AND A HALF. THE DEALERSHIP AND VW REFUSE TO PROVIDE ANY TYPE OF ASSISTANCE WITH A RENTAL CAR LEAVING ME TO RELY ON OTHERS FOR TRANSPORTATION OR PAY HIGH RENTAL COSTS. EVERY TIME THE TRANSMISSION GOES OUT IT BEGINS TO SLIP WHEN GOING INTO GEARS AND POUNDS INTO GEARS OTHER TIMES. I HAVE ALSO REPLACED SEVERAL EMISSION SENSORS AND COMPLETELY REBUILT THE BACK BRAKE SYSTEM. THESE ARE JUST A FEW OF THE NUMEROUS PROBLEMS. SO FAR MOST OF THE PARTS HAVE BEEN REPLACED UNDER WARRANTY, BUT THERE HAS BEEN SEVERAL THAT I HAVE HAD TO PAY FOR OUT OF MY OWN POCKET. I BOUGHT A VW FOR ITS SUPPOSED EXCELLENT QUALITY, BUT HAVE OBVIOUSLY PURCHASED A LEMON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073677May 14, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE APPLYING THE ACCELERATOR PEDAL VEHICLE FAILED TO MOVE. CONSUMER APPLIED THE ACCELERATOR PEDAL NUMEROUS TIMES AND THE VEHICLE SUDDENLY ACCELERATED. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE THE VEHICLE TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT THE ENGINE NEEDED CLEANING DUE TO INTAKE MANIFOLD BEING CLOGGED WITH CARBON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072554May 13, 2004
AIR BAGS:SIDE/WINDOW
1.I AM AN 8 MONTH PREGNANT MOTHER WHO WAS DRIVING A VW JETTA WHEN THE SIDE AIRBAGS DEPLOYED FOR NO APPARENT REASON. I WAS NOT INVOLVED IN A CAR ACCIDENT, NOR DID I HIT ANYTHING WHEN I MADE A LEFT TURN OFF THE LINCOLN TUNNEL ON THE WAY TO DROP MY DOG OFF TO HIS NEW HOME 3/21/04. 2.TOOK IT TO BAYSIDE VW DEALER ON 3/22/04, WAS TOLD THAT THE COMPUTER READS THAT IT WAS AN OUTSIDE INFLUENCE THAT SET THE AIRBAG OFF, AND WAS TOLD THAT I MUST HAVE HIT A POTHOLE. SINCE THE BAYSIDE MANAGER SAW A BUBBLE ON MY TIRE, HE MADE THE ASSUMPTION THAT THE AIRBAG WENT OFF BECAUSE OF A POTHOLE. WAS ALSO TOLD THAT IT WAS AN ACCIDENT, EVEN THOUGH I WAS NOT HIT, NOR DID I HIT ANYBODY, AND THAT THE INSURANCE WOULD TAKE CARE OF IT. CAME HOME AND CALLED VW CUSTOMER SERVICE @ 1-800-822-8987 AND PUT IN A COMPLAINT. DO AIRBAGS NORMALLY GO OFF BECAUSE FOR SOMETHING SO EASILY AS A POTHOLE ? WE LIVE IN NY CITY, AND POTHOLES ARE EVERYWHERE ESPECIALLY AFTER THE WINTER WE HAD! 3.FINALLY SPOKE TO JIM MEYERS FROM VW CUSTOMER SERVICE AIRBAG DEPT, AND ALL HE COULD SAY WAS SORRY THE COMPUTER SAYS IT WAS AN OUTSIDE INFLUENCE SO VW WILL NOT DO ANYTHING, SEE YOUR INSURANCE AGENCY!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073474May 11, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING VEHICLE LOST POWER WHEN ACCELERATOR PEDAL WAS DEPRESSED. A TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072416May 11, 2004
POWER TRAIN:CLUTCH ASSEMBLY
MY CLUTCH ON MY 1.8T FAILED AT 30K MILES. LOCAL DEALER & VOA STATED THAT PROBLEM WAS WEAR & TEAR I WAS RESPONSIBLE FOR PAYMENT TO REPLACE THE ENTIRE CLUTCH ASSEMBLY INCLUDING THE FLYWHEEL. I HAD THE CAR TOWED TO MY LOCAL MECHANIC WHO CONFIRMED THE PROBLEM WAS A MECHANICAL FAILURE, AND THAT THERE WAS PLENTY OF WEAR LEFT ON THE CLUTCH. WE WERE FORCED TO USE VW REPLACEMENT PARTS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068506May 8, 2004
POWER TRAIN:CLUTCH ASSEMBLY
THE CLUTCH IN MY 2001 JETTA 1.8T DIED AT ONLY 28,000 MILES. DEALER TOLD ME IT WAS "WEAR AND TEAR" - SERVICE MANAGER WHISPERED THAT THE DMF CLUTCH IS DEFECTIVE ON THESE MODELS. VW WAS UNRESPONSIVE AFTER REPEATED LETTERS AND CALLS. HAD LOANER FOR 40 DAYS. DEALER AGREED TO PAY LABOR - I PAID FOR THE PART. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072291May 7, 2004
AIR BAGS:SIDE/WINDOW
FRONT PASSENGER SIDE AIR BAG DEPLOYED PREMATURELY WHILE DRIVING. DEALERSHIP PROCESSED THE INFORMATION FROM THE ON ROAD COMPUTER, WHICH INDICATED AN IMPACT DISCHARGED THE SIDE AIR BAG, AND LOCKED UP THE SEAT BELT REEL AND HIGH RESISTANCE ON THE DRIVER SIDE SEAT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063337April 29, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE SHIFTING GEAR INTO REVERSE VEHICLE WOULD NOT MOVE ON IT'S OWN. CONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC COULD NOT RESOLVE THE PROBLEM. *AK *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067958April 28, 2004
SEATS:MID/REAR ASSEMBLY
I WAS CLEANING MY VEHICLE AND NOTED UNDERNEATH THE PASSENGER SEAT FRAME A BROKEN SPRING. I TOOK MY 2001 VOLKSWAGEN TDI JETTA IN FOR INSPECTION TO THE TIMMONS OF LONG BEACH VW DEALERSHIP. I WAS TOLD THAT THE SEAT FRAME WAS DEFECTIVE AND THAT THE BOTTOM SEAT WOULD HAVE TO BE TAKEN APART TO REPLACE A NEW ADJUSTER SPRING . I WAS TOLD BY THE SERVICE MANAGER THAT MY VEHICLE WAS OUT OF ITS TWO WARRANTY PERIOD....ALTHOUGH IT HAS LESS THAN 24,000 MILES AS STATED IN MY OWNER'S MANUAL. THE WARRANTY POLICIES OF VOLKSWAGEN OF AMERICA HAS CHANGED IN ALL MODELS AFTER 2002 SINCE I BOUGHT THE VEHICLE...GIVING OTHER CUSTOMERS 4YEARS OR 50,000 MILES. THERE HAS BEEN NUMEROUS, HORRENDOUS QUALITY ISSUES CONCERNING THIS VEHICLE INCLUDING THE PROBLEM I AM CURRENTLY EXPERIENCING WITH THE VEHICLE. I DON'T FEEL THE CAR IS SAFE TO DRIVE WITH ANOTHER PASSENGER SINCE THE SEAT IS NOT ABLE TO HOLD ITS PROPER POSITION AND COULD BE A POSSIBLE PRODUCT LIABILITY ISSUE IF I EVER WAS IN AN ACCIDENT. FURTHERMORE, I FEEL THIS REPAIR SHOULD BE COVERED UNDER A RECALL AND I SHOULD NOT HAVE TO ENDURE THE COSTLY REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071691April 27, 2004
AIR BAGS:SIDE/WINDOW
WHILE DRIVING 25 MPH AND WITHOUT WARNING BOTH FRONTAL AIR BAGS DEPLOYED. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND PULLED OVER. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, BUT DEALER COULD NOT DUPLICATE OR RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065855April 9, 2004
VEHICLE SPEED CONTROL, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, ELECTRICAL SYSTEM
MY SPEEDOMETER STARTED BOUNCING UP AND DOWN. ONE SECOND IT WOULD REGISTER 25MPH THE NEXT IT WOULD REGISTER 100MPH. IT WOULD DO THAT FREQUENTLY. THE FUEL GAUGE ACTED FUNNY AS WELL. IT WOULD MOVE LEFT AND RIGHT. FINALLY THE SPEEDOMETER STOPPED WORKING COMPLETELY. THE FUEL GAUGE WORKS OK NOW. I HAVE READ ABOUT WHAT THE PROBLEM IS. THE COOLANT MIGRATION SYSTEM IS FAULTY. THE COOLANT BOTTLE LEAKS FLUID ONTO THE ELECTRICAL WIRING HARNESS WHICH IN TURN ACTS AS A VACUUM AND THE COOLANT MAKES ITS WAY ALL THE WAY TO THE ECM. AFTER IT REACHES THE ECM IT MAKES ALL THE ELECTRICAL COMPONENTS ACT FUNNY. THIS COULD BE DANGEROUS CONSIDERING IT MAY BE THE CAUSE OF AIR BAG DEPLOYMENT WHICH I HAVE HEARD. MY WIRING HARNESS ON MY COOLANT DOES HAVE COOLANT ON IT. WHICH HAS STOPPED MY SPEEDOMETER. THANKFULLY MY AIRBAGS HAVEN'T BLOWN(YET). PLEASE CONSIDER THIS SERIOUS ISSUE. THANK YOU FOR YOUR TIME. ~CHAD~*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065687April 7, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
I HAVE A 2001 VOLKSWAGON JETTA WITH 50000, VEHICLE HAS ONLY BEEN IN SERVICE FOR 31 MONTHS. IT HAS A CRACKED HARNESS VW PART # 06A-971-627-MF THAT HAS TO BE REPLACED DUE TO MANUFACTURER'S DEFECT, PART ALONE COSTS $465.00 VOLKSWAGON IS SEEING MORE OF THESE SHOW UP, BUT THEY ARE REFUSING TO ISSUE A BULLITEN NOW TO FIX THE PROBLEM. THE SERVICE MANAGER TOLD ME THAT VW IS AWARE OF THE PROBLEM, AND ARE GOING TO ISSUE A BULLETIN. BUT UNTIL THEY DO, I HAVE TO FRONT OVER $500 TO FIX THE DEFECT AND WAIT TILL THEY ISSUE THE BULLETIN TO GET MY MONEY BACK. THAT IS THE SAME WAY THAT VW HANDLES ALL THE OTHER DEFECTS, I HAD TO DO THE SAME PROCESS WITH THE IGNITION COIL RE-CALL. IT IS NOT FAIR HOW THEY TREAT CUSTOMERS ONCE THEY CROSS THE 24000 MILE THRESEHOLD. SOMETHING HAS TO BE DONE TO CORRECT THIS!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065710April 7, 2004
POWER TRAIN:CLUTCH ASSEMBLY
PREMATURE FAILURE OF CLUTCH IN VW 1.8T (JETTA). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065646April 6, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS
MY PASSENGER REAR BRAKE LIGHT HAS BURNT OUT APROXIMATELY FIVE TIME SINCE I PURCHASED THE VEHICLE - I ASKED THE DEALER TO INSPECT TO SEE IF THERE WAS A SHORT CAUSING THE LIGHTS TO BURN OUT AND WAS TOLD THAT IT IS NORMAL WEAR AND TEAR. FUNNY THING IS THAT MY DRIVER'S SIDE BRAKE LIGHT HAS NEVER BURNT OUT IN THREE YEARS AND I HAVE TWO FRIENDS WITH THE EXACT SAME PROBLEM SAME SIDE AND EVERYTHING. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065643April 6, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
MY BRAKE LIGHTS WENT ON WHEN THE CAR WAS PARKED AND STAYED ON - I HAD TO HAVE IT TAKEN TO THE DEALER TO FIX THE SWITCH AND WAS OUT A CAR FOR THREE DAYS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065650April 6, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE, SERVICE BRAKES, HYDRAULIC:BRAKE FLUID LOW WARNING: LAMP, SEATS, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
SINCE I HAVE HAD MY JETTA I HAVE HAD TO KEEP OIL IN THE TRUNK BECAUSE THE CAR BURNS OIL, I WAS TOLD BY THE DEALER THAT IT IS NORMAL FOR A CAR TO USE THAT MUCH OIL, I HAVE HAD TO HAVE THE BRAKE SWITCH REPLACED, THE ARM REST LATCH REPLACED, CD PLAYER REPLACED TWICE, MY PASSENGER REAR BRAKE LIGHTS BURN OUT REGULARLY (ONLY PASSENGER SIDE), MY KEY IN THE IGNITION ALARM AND LIGHTS LEFT ON ALARM TURNED AND STAYED ON EVERYTIME I DROVE MY CAR. THE DEALER'S SOLUTION TO ALL THESE PROBLEMS WAS TO DOWNGRADE MY CAR AND BUY A VW BEETLE. I PURCHASED A 2002 USED BEETLE - DEALER ALLOWED ME TAKE CAR AND PROMISED TO FIX ANYTHING ON THE FOLLOWING MONDAY. THERE WAS A LIGHT ON THE DASH THAT WAS LIT UP CALLED EPC - I ASKED THE DEALER WHAT THE LIGHT WAS FOR AND THEY SAID THAT THE ALIGNMENT NEEDED TO BE ADJUSTED NO BIG DEAL THEY WOULD FIX IT WHEN I RETURNED ON MONDAY. I DROVE THE CAR OFF THE LOT GOT ABOUT 20 MILES FOR THE DEALERSHIP AND THE CAR DIED ON THE FREEWAY!!!!! WHILE WAITING FOR THE TOW TRUCK I READ IN THE CAR MANUAL THAT EPC STOOD FOR ELECTRIC POWER CONTROL - IT SAID IF THIS LIGHT GOES ON DO NOT ATTEMPT TO DRIVE - TOW TO DEALERSHIP IMMEDIATELY - AFTER THAT I MARCHED RIGHT BACK TO THE DEALER AND GOT MY JETTA BACK - HOWEVER I STILL HAVE ALL OF THE ABOVE PROBLEMS AND FEW TO ADD TO THE LIST DEFECTIVE ELECTRIC WINDOW, NOISY BRAKES WHEN IN REVERSE EVEN AFTER BRAKES WERE REPLACED. I CAN'T WAIT TO TURN THE PIECE OF @#$%# IN TO THE DEALER WHEN MY LEASE IS UP AND WALK AWAY - I JUST FEEL SORRY FOR THE FOOL THEY TURN AROUND AND SELL IT TO! *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065654April 6, 2004
VEHICLE SPEED CONTROL
MY WIFE WAS PULLING INTO AN UPHILL PARKING SPOT AND PRESSED THE BRAKE TO STOP. INSTEAD, THE CAR ACCELERATED OUT OF CONTROL AND HIT A CONCRETE BLOCK WALL, WHICH CAUSED THE AIRBAGS TO DEPLOY AND DAMAGED THE FRONT OF THE CAR. THE CAR THEN REVERSED ITSELF AND MY WIFE HAD TO PULL THE EMERGENCY BRAKE TO BRING THE CAR TO A STOP. *LA
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10064333April 1, 2004
ELECTRICAL SYSTEM
I HAVE HAD NUMEROUS TROUBLES WITH THE CONTROL MODULE HAVING CODES IN IT. RIGHT NOW, I HAVE A P0411 CODE, SECONDARY AIR FLOW. THE ECM HAS BEEN REPLACED ALREADY, LEADING ME TO BELIEVE THAT THERE'S TROUBLE FOR ME DOWN THE ROAD!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064358April 1, 2004
POWER TRAIN:MANUAL TRANSMISSION
THE MANUAL TRANSMISSION SLIPS OUT OF GEAR FOR NO REASON, WITH NO WARNING AT CERTAIN SPEEDS AND IN CERTAIN GEARS. WHEN YOU TRY AND ACCELERATE THE ENGINE REVS BUT YOU DON'T GO ANYWHERE, POSSIBLY A VERY DANGEROUS SITUATION. I HAVE HAD THE CAR IN TWICE FOR REPAIRS AND THE PROBLEM STILL OCCURS, ALL THAT HAS CHANGED IS WHICH GEAR. THE DEALER CLAIMED THESE REPAIRS WERE NOT UNDER WARRANTY EVEN THOUGH THE TRANSMISSION IS COVERED BY A 10-YEAR WARRANTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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