Volkswagen Jetta Complaints (2019)

552 consumer complaints on file.

#11377025November 30, 2020
POWER TRAIN
VEHICLE MAKES AN INFREQUENT AND INTERMITTENT GROWL AT ABOUT 25 MPH UNDER MILD ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376841November 28, 2020
POWER TRAIN
HAS HAD A GRINDING SOUND IN TRANSMISSION BETWEEN 35-45 MPH. WHEN THIS SOUND IS HEARD THE VEHICLE LOOSES POWER AND IS VERY RELUCTANT TO DOWNSHIFT, SINCE DAY ONE. IT CAN BE HEARD IN ANY DRIVING MODE BUT IS WORSE IN "NORMAL" AND ALMOST NOT DRIVABLE IN "ECO". MANY HAVE SUBMITTED THIS ISSUE, AND HAVE RECEIVE THE SAME RESPONSE FROM THE DEALERSHIP, "IT'S NORMAL" BUT IT IS ANYTHING BUT NORMAL FOR A CAR TO BEHAVE THIS WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376843November 28, 2020
POWER TRAIN
HAS HAD A GRINDING SOUND IN TRANSMISSION BETWEEN 35-45 MPH. WHEN THIS SOUND IS HEARD THE VEHICLE LOOSES POWER AND IS VERY RELUCTANT TO DOWNSHIFT, SINCE DAY ONE. IT CAN BE HEARD IN ANY DRIVING MODE BUT IS WORSE IN "NORMAL" AND ALMOST NOT DRIVABLE IN "ECO". MANY HAVE SUBMITTED THIS ISSUE, AND HAVE RECEIVE THE SAME RESPONSE FROM THE DEALERSHIP, "IT'S NORMAL" BUT IT IS ANYTHING BUT NORMAL FOR A CAR TO BEHAVE THIS WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374519November 13, 2020
ENGINE, FUEL/PROPULSION SYSTEM
MY CAR IS BURNING OIL AND RUNNING VERY WELL BEFORE THE 10K RECOMMENDED INTERVALS. MY CAR IS ONLY 1 YEAR OLD AND EVERY MONTH I HAVE TO ADD A HALF A QUART OF OIL SO I DONT FORGET TO CHECK AND RUN OUT OF OIL AND GET THE OIL LIGHT. THERE ARE MANY COMPLAINTS ABOUT THIS VEHICLE BURNING OIL. VW SAYS ITS NORMAL TO RUN LOW AFTER 1000 MILES...?? HOW IS THIS ACCEPTABLE? LUCKILY I CHANGE MY OIL MORE FREQUENTLY THAN EVERY 10K MILES AND NOTICED IT WAS 2 QUARTS LOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374199November 11, 2020
POWER TRAIN
I WAS GETTING READY TO PULL OUT OF TACO BELL (JUST LEFT DRIVE THRU WINDOW AND PULLING UP TO CROSS THE STREET) WHEN THE ERROR MESSAGE "ONLY EXIT VEHICLE IN P POSITION" & "SERVICE VEHICLE SOON" POPPED UP AND HAS THE ORANGE TRIANGLE(WITH EXCLAMATION MARK IN IT) LIT UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373415November 6, 2020
VISIBILITY/WIPER
INTERMITTENT SMOKE SMELL COMING FROM THE LF DOOR. (10 DAYS AGO DEALER SAID OPERATING PER DESIGN AND INTENT WHEN COMPARED TO SIMILAR OR LIKE VEHICLE.) WINDOW SEAL HAS COME COME OFF 4 TIMES. LAST NIGHT CAR HAD BEEN PARKED AROUND 5AM AND WHEN I WENT OUT TO THE CAR AROUND 5:30PM THE POWER WINDOW SWITCH HAD MELTED DESTROYING THE SWITCH AND THE LF DOOR PANEL.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11367096October 29, 2020
ELECTRICAL SYSTEM
I PURCHASED THE 2019 VOLKSWAGEN JETTA IN DECEMBER OF 2018. THE VEHICLE CURRENTLY HAS ROUGHLY 50K MILES. WHEN THE INCIDENT OCCURRED IT HAD 38K MILES WHEN I FIRST NOTICED A WEIRD SMELL COMING FROM MY AIR VENTS. I WAS CURRENTLY DRIVING ON THE HIGHWAY WHEN I NOTICED THAT SMELL, PULLED OVER AND OPENED THE HOOD TOO THE VEHICLE AND NOTICED THAT THE BATTERY HAD EXPLODED!! I RIGHT AWAY CONTACTED VOLKSWAGEN CUSTOMER CARE AND NOTIFIED THEM OF THE INCIDENT THAT HAD JUST OCCURRED TO ME. THEY MENTIONED I HAD BUMPER TOO BUMPER WARRANTY, SO I TOOK IN THE CAR TOO THE DEALERSHIP AND HAD TO PAY OUT OF POCKET BECAUSE THEY MENTIONED THAT THE BATTERY WAS NO LONGER COVERED. THE NEW BATTERY THAT WAS REPLACED ISN'T THE ORIGINAL ONE THAT CAME WITH THE CAR WHEN PURCHASED. I ALSO MENTIONED TOO THE SERVICE TECH THAT AIR BAG , ABS, BRAKE BOOSTER, CPU APPEARED ON MY SPEEDOMETER. THE DEALERSHIP HAD THE VEHICLE FOR ABOUT 2WEEKS AND ALSO NOTICED THAT THE ACID FROM THE BATTERY HAD MELTED DOWN THE WIRING HARNESS, AC LINES, AND SUSPENSION COMPONENTS. I'M CURRENTLY STILL DEALING WITH CUSTOMER CAR BECAUSE NOTHING WAS DONE FROM THEIR END, EVERYDAY THE CAR HAS A NEW ISSUE, I CALL AND ALL THEY SAY IS TOO TAKE IT BACK AND THEY'LL TAKE A LOOK AT IT. I PURCHASED THIS NEW VEHICLE SO I WOULDN'T BE DEALING WITH ANY OF THESE PROBLEMS BUT IT TURNED OUT TO BE WORST!! I NO LONGER WANT TOO DEAL WITH THE DEALERSHIP BECAUSE I GET NOTHING OUT OF IT, I WOULD APPRECIATE IT IF ANYTHING OF THIS COULD HELP ME OUT IN ANY WAY POSSIBLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372288October 29, 2020
POWER TRAIN
GRINDING / SCRAPING NOISE SHIFTING FROM AROUND 3RD TO 4TH GEAR WHEN TRAVELING AT LOW SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362807October 5, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THERE'S AN EXPOSED METAL PIPE ABOVE THE ACCELERATOR PEDAL THAT CAUSED THE CONTACT TO BURN HIS FEET MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO VILLAGE VOLKSWAGEN OF CHATTANOOGA, 6001 INTERNATIONAL DR, CHATTANOOGA, TN 37421, AND INFORMED THE CONTACT THAT'S THE WAY THE VEHICLE WAS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS DESIGNED THAT WAY AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11362469October 2, 2020
POWER TRAIN
SINCE I BOUGHT THE CAR IN MARCH OF 2020, THERE HAS BEEN A SCRAPING NOISE AS IF METALS WERE GRINDING FROM THE TRANSMISSION. IT HAPPENS WITH SLOW ACCELERATION BETWEEN 20MPH AND 35MPH. POSSIBLE SOMEWHERE BETWEEN 3RD AND 5TH GEAR. THIS NOISE HAS BEEN HAPPENING SINCE I HAVE BOUGHT THE CAR NEW FROM THE DEALER. IT WAS NEW WITH 9,000 MILES AS IT WAS BEING USED AS A LOANER CAR (WAITING TO BE SOLD.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361194September 25, 2020
POWER TRAIN
2 SECOND DELAY FOR TRANSMISSION TO DOWNSHIFT WHEN PASSING CARS. DANGEROUS WHEN PASSING CARS ON 2 LANE HIGHWAY DUE TO LACK OF POWER. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360647September 23, 2020
ENGINE, POWER TRAIN
RECENTLY PURCHASED A 2019 VW JETTA AND HAVING THE SAME ISSUES THAT MANY OF THE OTHER OWNERS ARE EXPERIENCING. UNDER LOW ACCELERATION IT STALLS AND MAKES A GRINDING, WHIRRING SOUND BELOW 20-30 MPH. IT MAKES ME TIMID TO DRIVE IT BECAUSE IT HAS ALMOST CAUSED PEOPLE TO REAR END ME DUE TO THE STALL. IT FALLS ON ITS FACE WHEN YOU NEED IT TO MOVE. I'M CONCERNED AS THE NOISE HAS GOTTEN LOUDER THE LAST FEW MONTHS. I HAVE NOT TAKEN IT TO THE DEALERSHIP YET, BUT NOW UPON READING ALL OF THE CONCERNS, IT SEEMS TO BE A WASTE OF TIME TO TAKE IT TO THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360595September 22, 2020
UNKNOWN OR OTHER
USB CONNECTION IS REALLY LOOSE AND MY CORD ALWAYS FALLS OUT OR LOOSES CONNECTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355133September 15, 2020
SEATS
REAR PASSENGER SEAT BELT CAME UNBUCKLED WHILE DRIVING DOWN THE ROAD AFTER HITTING THE BREAKS TO STOP UNEXPECTEDLY. MY DAUGHTER WENT FLYING INTO THE BACK OF THE FRONT PASSENGER SEAT, NOW THE BUCKLE WILL NOT KEEP A LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354843September 14, 2020
UNKNOWN OR OTHER
HELLO ON AUG 21, 2020 WE PURCHASED A USED JETTA FROM NAPLETON VOLKSWAGEN OF SANFORD. AT THE TIME WE ASKED IF THERE WERE ANY OPEN RECALLS ON THE VEHICLE AND THE SALESPERSON RESPONDED NO. WE DID A VIN SEARCH ON THE VEHICLE AT YOUR WEB SITE AND WE SEE NO OPEN RECALLS. WE CALLED VOLKSWAGEN CORPORATE AND THEY CONFIRMED THAT THERE ARE NO OPEN RECALLS. THE SALES MANAGER FROM THE DEALERSHIP HAS BEEN CALLING ALMOST DAILY, STATING THAT WE NEED TO HAVE THE VEHICLE BROUGHT IN FOR SERVICE AS IT IS UNDER RECALL AND VOIKSWAGEN FINANCIAL WILL NOT PROCEED WITH THE FINANCING UNTIL THE RECALL IS FIXED. I DON'T UNDERTAND WHY THEY ARE SAYING THAT THERE IS AN UNSATISFIED RECALL MEASURE ON THE VEHICLE WHEN I CAN'T FIND SUCH RECALL. WHEN I ASKED THE SALES MANAGER FOR THE RECALL NOTICE HE REFUSES TO PROVIDE IT. I'M VERY CONCERNED THAT THAT DEALER HAD THE VEHICLE IN THEIR POSSESION, RECEIVED RECALL NOTICES, MARKED THEM AS COMPLETE AND NEVER ACTUALLY REPAIRED THAT VEHICLE. HOW I CAN I BE SURE THAT ALL RECALLS HAVE NOT BEEN REPAIRED. WHEN I AS FOR THE SERVICE HISTORY OF THE VEHICLE THE SALES MANAGER SAYS HE WILL PROVIDE BUT HAS NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353079September 3, 2020
POWER TRAIN
GRINDING SOUND IN TRANSMISSION BETWEEN 35-45 MPH. WHEN THIS SOUND IS HEARD THE VEHICLE LOOSES POWER AND IS VERY RELUCTANT TO DOWNSHIFT. IT CAN BE HEARD IN ANY DRIVING MODE BUT IS WORSE IN "NORMAL" AND ALMOST NOT DRIVABLE IN "ECO". VW REFUSES TO ACKNOWLEDGE ISSUE AND SAYS IT IS NORMAL, BUT IS IS ANYTHING BUT NORMAL FOR A CAR TO BEHAVE THIS WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351944August 29, 2020
ENGINE, STEERING, SUSPENSION
I JUST PURCHASED A 2019 JETTA R LINE AND SINCE DAY ONE I HAVE A GRINDING NOISE COMING FROM THE TRANSFER CASE OR THE TRANSMISSION. IT'S ALWAYS THERE AT AROUND 50KM/PER HOUR FOR ABOUT 2 SEC. LIKE MANY OTHERS SAID IT DOESN'T FEEL RIGHT FOR ME. I HOPE VW WILL TAKE ACTION AND DO SOMETHING ABOUT IT. ON TOP OF THAT I LOST ALL MY RADIO PRESETS AND THE SCREEN HAS STARTED TO FREEZE. I ALSO NOTICE A KNOCKING SOUND IN THE REAR SUSPENSION OVER NORMAL BUMP
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11351636August 27, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
I SUSPECT THAT MY 2019 VW JETTA COMPUTER SYSTEM/CAR WAS HACKED/DRIVEN REMOTELY ON 12/3/2019 THAT CAUSED AN ACCIDENT (PHOTOS ATTACHED) THAT LED TO MY CAR BEING A TOTAL LOSS. I SUSTAINED INJURIES AND WAS TAKEN BY AMBULANCE TO THE LOCAL ER FROM THE ACCIDENT. THIS CASE IS STILL INVOLVED IN COURT PROCEEDINGS AS OF TODAY. I WAS DRIVING HOME AND MY CAR SPEED ACCELERATED WITHOUT ME BEING ON THE GAS AND MY BREAKS WERE NOT WORKING. WITHOUT TURNING THE STEERING WHEEL I DROVE OFF TO THE RIGHT HITTING A PARKED CAR. THE POLICE REPORT INDICATED THAT AFTER IMPACT WITH PARKED CAR #1, I ROLLED BACK 55 FEET AND HIT ANOTHER PARKED CAR ON THE OPPOSITE SIDE OF THE STREET. I DID NOT THINK ANY OF THIS WAS POSSIBLE UNTIL I WAS READING ABOUT CAR HACKING AND CARS BEING DRIVEN REMOTELY. I ALSO DID NOT THINK THAT IT WAS POSSIBLE WITH THE 'IMPACT SAFETY FEATURES' ON A VW JETTA, I COULD POSSIBLY ROLL BACKWARD AFTER THE IMPACT OF PARKED CAR #1? I AM LOOKING TO HAVE THIS ISSUE INVESTIGATED. I AM ALSO SENDING INFORMATION TO THE FBI INTERNET CRIME COMPLAINT CENTER.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11351039August 24, 2020
ELECTRICAL SYSTEM
WHAT I'M MOST CONCERNED ABOUT IS I'M UNABLE TO OPEN MY DOORS FROM THE INSIDE SOMETIMES, IT DOESN'T HAPPEN OFTEN BUT WHEN IT DOES IT'S FRUSTRATING AND UNSETTLING. IF I POSITION MY AIR VENT TOWARDS THE DOOR LATCH AND BLAST MY AIR CONDITIONING IT WILL OPEN AFTER A FEW MINUTES. MY LOCAL DEALER HAS TRIED TO REPAIR THIS PROBLEM BUT HAS BEEN UNSUCCESSFUL, AS OF 42 DAYS AGO, I HAVE TRIED TO GET AN APPOINTMENT WITH A LOANER AT MULTIPLE DEALERS AND HAVE ALSO BEEN UNSUCCESSFUL. ASIDE FROM THIS ISSUE, MY CAR HAS ALSO HAD PROBLEMS WITH IT'S WINDSHIELD WIPERS GOING OFF BY THEMSELVES AND WITH THE WINDOWS SEEMINGLY GETTING STUCK ON SOMETHING GOING UP OR DOWN AND WILL EITHER NOT CLOSE OR OPEN DURING WORSE EPISODES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350406August 20, 2020
POWER TRAIN, UNKNOWN OR OTHER
FIRSTLY, THERE IS SOME GRINDING NOISE THAT COMES FROM THE POWERTRAIN/ ENGINE WHEN THE CAR SPEED INCREASES FROM 24-35MPH. THIS NOISE IS VERY SCARY AS IF SOME METAL PIECES ARE BEING SCRAPED TOGETHER. WHEN I CONTACTED THE DEALER, HE INFORMED ME THAT THIS NORMAL WHICH DEFINITELY ISN'T. SECONDLY, THE FRONT PASSENGER DOOR RATTLES WHEN LISTEN TO BASS HEAVY MUSIC. WHEN REPORTED TO THE DEALER THE DEALER INFORMED ME THAT IS THE WAY HOW THE CAR DOOR WAS BEING BUILT. BUT THIS ISN'T SOME REASON THAT THEY WOULD GIVE FOR A PERSON BUYING A BRAND NEW CAR. BOTH THE ISSUES WHERE HAPPENING SINCE THE FIRST WEEK AFTER I PURCHASED MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta