Volkswagen Jetta Complaints (2001)

668 consumer complaints on file.

#10110510February 14, 2005
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS, EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH, EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:UNIT
PAASENEGER SIDE TURN SIGNAL MALFUNCTION IN DECEMBER WAS REPAIRED BY DEALER. ALL TURN SIGNALS AND HAZARD LIGHTS DEAD AS OF FEBRUARY 11, 2005. I SAW SOME POSTINGS ABOUT A RECALL ON AN INTERNET SITE. THE DEALER HAS NO KNOWLEDGE OF THE RECALL AND THE MANUFACTURER HAS NOT RECALLED THE VEHICLE YET . THE NHTSA WEB SITE LISTS THIS PROBLEM TO BE RECALLED THIS MONTH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110513February 14, 2005
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH
MY 2001 VW JETTA, VIN 3VWSB69M100479, EXPERIENCED TURN SIGNAL FAILURE DUE TO A DEFECTIVE HAZARD WARNING FLASHER/SWITCH. THIS SWITCH IS SUBJECT TO RECALL ID 04V5840000. VOLKSWAGON HAS TOLD ME THAT THERE IS NO RECALL FOR MY VEHICLE FOR THIS PROBLEM. THE FAILURE IS EXACTLY AS DESCRIBED ON THE WEB POSTING FOR THIS RECALL. IS THERE ANY CRITERIA RELATED TO THIS RECALL WHICH EXCLUDES MY VEHICLE?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111392February 11, 2005
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH
THE CONSUMER CONTACTED THE DEALER AND THE MANUFACTURER AND WAS INFORMED THAT NHTSA RECALL 04V584000 ON THE HAZARD SWITCH DOES NOT EXIST. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110236February 10, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2001 VW JETTA TDI - TOTAL TRANSMISSION FAILURE @ 68,000 MILES. WARRANTY WAS UP AT 50K. VW STATED THEY COULD NOT DO ANYTHING ABOUT IT, EXCEPT CHARGE ME $3800 FOR A FACTORY REFERBED TRANSMITION (PART ONLY). 68,000 MILES ON THIS CAR WOULD BE CONSIDERED A GOOD BREAK IN MILAGE NOT AN OOPS YOU GOT TO REPLACE THE TRANSMITION. I AM VERY UNSATISFIED THAT VW WILL NOT STAND BEHIND THERE PRODUCT EVEN THOUGH IT IS OUT OF WARRANTY. 68,000 MILES ON A TOTALLY SEALED TRANSMITION. NOT EVEN A DIP STICK TO CHECK FLUIDS. NO LEAKS WERE PRESENT, NO WARRNING SIGNS, JUST INSTANT FAILURE. FIRST AND LAST VW FOR ME. CONSUMERS BE AZWARE!!!!! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111301February 10, 2005
AIR BAGS:SIDE/WINDOW
COMPLAINT RECEIVED VIA E-MAIL. MY SON-IN-LAW LAST YEAR WAS DRIVING DOWN THE EXPRESSWAY AND THEY JUST WENT OFF. THANK GOODNESS NO ONE WAS HURT. HAD HE HAD HIS KIDS IN THE CAR, LORD ONLY KNOWS WHAT WOULD HAVE HAPPENED. THEY LIVE IN TOLEDO, OHIO. THEY HAVE SINCE GOTTEN IT FIXED OUT OF THEIR OWN POCKET, AND NO COOPERATION BY VOLKSWAGEN OF ANY KIND. MY SON ALSO HAS A JETTA AND IT CAUSED ME CONCERN FOR HIM AND HIS WIFE ALSO. THEY LIVE IN PORTLAND, OREGON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111316February 10, 2005
ENGINE AND ENGINE COOLING
AFTER STARTING THE VEHICLE IT STALLED. CONSUMER HAD TO RESTART THE VEHICLE. DEALERSHIP WAS NOTIFIED , BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110187February 9, 2005
AIR BAGS:SIDE/WINDOW
I JUST PURCHASED IN OCTOBER A JETTA GLS 2001 CAR FROM THE VW DEALERSHIP IN COLLEGE PARK MARYLAND. LAST MONTH WHILE I WAS MAKING A RIGHT HAND TURN, I HIT THE CURB WITH MY TIRE BUT NO VISIBLE DAMAGE TO MY CAR WAS DONE NOR ANOTHER CAR INVOLVED. TO MY ALARM, MY AIRBAG ON MY RIGHT FRONT SEAT SIDE DEPLOYED. I TOOK THIS TO THE DEALERSHIP AND THEY SAID AIRBAGS DON'T GO OFF THERE WAS AN ACCIDENT ECT. THEY WOULD NOT HEAR MY COMPLAINT NOR HELP ME. NOW I WITNESSED ON THE FOX NEWS THAT THESE JETTA MAKE/MODELS HAVE FALSE AIRBAG DEPLOYMENT AND 109 CASES HAVE BEEN REPORTED. I WANT TO BE ADDED TO THE LIST AND ALSO I WANT TO FILE THIS COMPLAINT. THIS IS NOT ONLY A SAFETY ISSUE BUT AN OUTRAGE. THE DEALERSHIP NEEDS TO FIX MY CAR. IN FACT, I HAVE A 3 YR WARRANTY ON MY CAR BUT THE VW DEALERSHIP TOLD ME TO GO THROUGH MY INSURANCE OR PAY $1900 FOR THEM TO FIX IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127986February 7, 2005
AIR BAGS:SIDE/WINDOW
2001 VOLKSWAGEN JETTA WAS IMPACTED ON TH ESIDE YET THE SIDE AIR BAGS FAILED TO DEPLOY.***NO ANSWER REQUIRED***. *MR *TT *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10109470February 1, 2005
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS
NHTSA CAMPAIGN 04V584000; VOLKSWAGEN ISSUED A HAZARD SWITCH RECALL. THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN ALTHOUGH THE HAZARD SWITCH NOT FUNCTIONING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107985January 26, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
WHILE DRIVING SMOKE FILLED IN CAR, FLAMES APPEARED BETWEEN DRIVER SEAT & COUNSEL. MY 17 Y/O GOT 2ND DEGREE BURNS PUTTING OUT FLAME. AIRBAG, DRIVER SIDE DEPLOYED WHILE CAR WAS SHUT OFF AND SEAT WAS BEING MOVED BACK. THIS CAUSED PAIN TO MY HUSBAND'S ARM.*AK
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#10107994January 26, 2005
STRUCTURE:BODY:BUMPERS
PARKING ON A CURB STONE OR PARKING CEMENT BLOCK WITH FRONT OF CAR NEAR THE CEMENT STOP. (2) PLASTIC FRONT BUMBER CLIPS OVER ANY BLOCK HIGHER THAN 4 INCHES AND LIKE A LOBSTER TRAP, WHEN REVERSING, RIPS THE BUMPER FROM IT'S FASTENING. BUMPER COULD FALL OFF AND GO UNDER THE MOVING CAR CAUSING AN ACCIDENT. (3) REMOVE FRONT BUMPER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107903January 25, 2005
POWER TRAIN:CLUTCH ASSEMBLY
CLUTCH MECHANISM SUDDENLY BEGAN ENGAGING ONLY AT THE UPPER END OF THE CLUTCH PEDAL TRAVEL WHILE DRIVING IN STOP AND GO TRAFFIC. THE VEHICLE HAD APPROX. 39,000 MILES ON IT AT THE TIME. THE RESULT WAS THAT THE VEHICLE WAS DIFFICULT TO CONTROL WHILE STARTING FROM A DEAD STOP, EITHER ROLLING BACKWARDS ON AN INCLINE, LURCHING AHEAD OR STALLING. ALL OF THESE CONDITIONS COULD CONTRIBUTE TO AN ACCIDENT, PARTICULARLY IN AN INTERSECTION OR IN CROWDED STOP AND GO CONDITIONS. INCLEMENT WEATHER WOULD COMPOUND THE SAFETY RISKS. THE CAR WAS TAKEN TO AN AUTHORIZED DEALER AND THE DEALER REPORTED A CLUTCH FAILURE, THAT THE CLUTCH IS A WEAR ITEM AND THAT NO WARRANTY IS OFFERED. AS I HAVE NEVER HAD A CLUTCH WEAR OUT IN 30 YEARS OF DRIVING , I RESEARCHED VIA THE INTERNET AND FOUND THE PROBLEM WAS COMMON AMONGST SIMILAR VW VEHICLES WITH THE 1.8T ENGINE AND THAT MANY SIMILAR FAILURES HAVE OCCURRED AT EVEN MUCH LOWER MILEAGE. I CONTACTED VW OF AMERICA CUSTOMER CARE AND VW DENIES THERE ARE ANY INHERENT DESIGN PROBLEMS, CITE DRIVER ERROR AND CONFIRMED WITH A RETURN CALL THAT NO FINANCIAL ASSISTANCE IS AVAILABLE. OTHER SOURCES, INCLUDING A VW MECHANIC HAVE INDEPENDENTLY ACKNOWLEDGED THAT VW HAVE SELECTED THE SAME FLYWHEEL, PRESSURE PLATE AND CLUTCH COMPONENTS AS ARE USED ON THE BASE NON-TURBOCHARGED ENGINE, AND THIS ARRANGEMENT IS UNDER DESIGNED FOR THE MORE POWERFUL 1.8T. I WAS ALSO ADVISED THE REPORTED FAILURE IS MORE CONSISTENT WITH A PRESSURE PLATE FAILURE THAN CLUTCH WEAR. ONE DEALERSHIP INFORMED ME THEY ARE REPLACING AT LEAST ONE OF THESE CLUTCH ASSEMBLIES PER WEEK, OFTEN ON LOW MILEAGE VEHICLES. SO FAR I HAVE NOT REPAIRED THE VEHICLE AND IT SITS IDLE WHILE I INVESTIGATE THE APPLICABILITY OF AFTERMARKET, HEAVIER DUTY COMPONENTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108767January 24, 2005
AIR BAGS:FRONTAL
THE CONSUMER WAS INVOLVED IN A FRONTAL COLLISION. BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. THIS CAUSED THE PASSENGER TO SUSTAIN MAJOR INJURIES AND WAS TAKEN TO THE HOSPITAL. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION. PLEASE PROVIDE ADDITIONAL DETAILS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10107705January 21, 2005
ENGINE AND ENGINE COOLING:ENGINE
2001 JETTA ORIGINAL OWNER THE OIL PAN NEEDS TO BE REPLACED BECAUSE IT IS MADE OUT OF ALUMINUM AND THE PLUG IS MADE OUT OF STEEL .SINCE THE PLUG IS MADE OUT OF A HARDER MATERIAL IT STRIPPED THE PAN. THE CAR IS OUT OF WARRANTY SO KNOW I WILL HAVE TO PAY 600 DOLLARS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107618January 20, 2005
POWER TRAIN:CLUTCH ASSEMBLY
VW JETTA 2001 1.8T 5-SPD HAD A CLUTCH FAILURE WHILE DRIVING. THE ENGINE STARTED REVVING UP TO 6000 RPM BUT THE CAR SLOWED DOWN DRAMATICALLY. LUCKILY THERE WERE NO OTHER CARS IN THE LANE. THE MECHANIC DIAGNOSED THE CAR WITH A CLUTCH PLATE FAILURE AND HAD TO REPLACE THE CLUTCH ASSEMBLY ($1200). INSPITE OF THE EXTENDED WARRANTY PURCHASE, VW DOES NOT COVER THIS AS IT RELATES IT TO "WEAR AND TEAR". THE CAR ONLY HAS 68K MILES ON IT, AND MOST OF IT IS HIGHWAY DRIVING (80%). AFTER SOME RESEARCH, IT LOOKS LIKE VW USES INFERIOR PARTS THAT CAUSE CLUTCH FAILURE IN MOST OF THEIR JETTAS. THIS IS A BIG CONCERN. VW PUTS THE BLAME ON THE DRIVER, BUT REFUSES TO ACKNOWLEDGE FAULTY PARTS. CHECK OUT WWW.MYVWLEMON.COM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106530January 18, 2005
STRUCTURE:BODY:BUMPERS
ONE WEEK AFTER PURCHASING MY 2001 JETTA, MY FRONT BUMPER WAS ALMOST ENTIRELY RIPPED OFF AFTER BACKING OUT OF A PARKING SPACE. IT CAUGHT ON THE PARKING CURB AND SUBSEQUENTLY RIPPED OFF. UPON CONTACTING VW I WAS TOLD IT WAS MY DRIVING AND IT WOULD COST OVER $300 TO REPAIR. IT TURNS OUT THAT THIS HAS HAPPENED TO THOUSANDS AND THOUSANDS OF VEHICLES. TWO YEARS LATER, NOW MY CAR IS PAID OFF AND I WAS TOLD BY ANOTHER VW DEALERSHIP TO BRING IT IN AND THEY WOULD FIX THE BUMPER. I DID AND TO MY SURPRISE THEY WANTED $237.00 TO FIX IT. THEN THEY ASKED WHAT I DID TO IT. I EXPLAINED THIS IS A PROBLEM WITH THESE PARTICULAR VEHICLES. THEY STATED THEY WERE NOT AWARE OF THIS PROBLEM. UPON PICKING UP MY CAR I BROUGHT AN ARTICLE REGARDING THE BUMPERS, THEY DIDN'T EVEN LOOK AT IT, THEY STATED, "WE KNOW, WE HAVE SEEN ALL THE ARTICLES, BUT WE HAVE NO CLOUT WITH VW, ONLY THE CONSUMER". SO, I NEED TO FILE A COMPLAINT. THERE ARE NUMEROUS OTHER DEFECTS, BUT THIS IS A MAJOR ONE THAT VW IS NOT WILLING TO REPAIR. THE OTHERS THEY HAVE AT LEAST ATTEMPTED TO FIX. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107435January 18, 2005
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
NHTSA CAMPAIGN 04V096000; VOLKSWAGEN ISSUED A BRAKE LIGHT SWITCH RECALL. THIS VEHICLE WAS NOT INCLUDED IN THE RECALL, BUT THE BRAKE LIGHTS WERE NOT OPERATING. THE VIN WAS OUTSIDE THE REMEDY SCOPE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106555January 18, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
ON OUR 2001 VOLKSWAGEN JETTA MODEL, THE DRIVER DOOR LATCH FAILED WHICH IS TIED INTO THE ALARM, THE CABIN INTERIOR LIGHTS, OPEN DOOR WARNING CHIME, ETC. ON MOST AUTOMOBILES, THIS IS A SIMPLE SWITCH BUILT INTO THE DOOR JAMB. BUT ON THIS POORLY ENGINEERED VEHICLE, IT'S BUILT INTO THE DOOR LATCH IN THE DOOR, RESULTING IN THE ENTIRE DOOR HAVING TO BE TAKEN APART TO GET TO THIS PART, A $250-350 REPAIR BILL. I CALLED 3 VW DEALERSHIPS TO GET ESTIMATES, AND ALL THREE SERVICE DEPARTMENTS TOLD ME WITHIN THE FIRST MINUTE ON THE PHONE WHAT THE PROBLEM WAS AND THAT IT WAS FAIRLY COMMON. THREE YEAR OLD VEHICLES SHOULD NOT HAVE THESE KINDS OF PROBLEMS, NOR SHOULD THIS MECHANISM HAVE EVER BEEN ENGINEERED INTO A PART THAT GETS SLAMMED SHUT REPEATEDLY DAY IN AND DAY OUT. AMAZING! WE ARE UNSURE IF THE LATCH ITSELF IS SAFE OR NOT AND HAVE DECIDED TO PARK THE VEHICLE. AS I FEEL THIS IS A SERIOUS SAFETY ISSUE, I CALLED VW SERVICE REPS ABOUT THE PROBLEM BUT TO NO AVAIL. ANY HELP YOUR AGENCY CAN BE IN THIS MATTER WOULD BE HELPFUL. THIS ISN'T MY FIRST UNUSUAL PROBLEM WITH THIS VEHICLE. SINCERELY, TODD & GWEN WHATLEY TRI-CITIES, WA. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106563January 18, 2005
FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY
I OWN A 2001 VW JETTA WITH THE 1.9L TDI DIESEL ENGINE. THIS VEHICLE IS MAINTAINED BY MY LOCAL VW DEALERSHIP. DURING COLD WEATHER CONDITIONS BELOW 30 DEGREES F MY VEHICLE WOULD STOP RUNNING STRANDING ME AT NIGHT IN LOCATIONS WITH LITTLE ROAD TRAFFIC OR CELL PHONE SERVICE. THIS OCCURRED APPROXIMATELY 6 TIMES REQUIRING THE VEHICLE TO BE TOWED TO A DEALERSHIP. EACH TIME THAT THE VEHICLE WAS THAWED IN THEIR SHOP AND WAS DIAGNOSED WITH "IMPROPERLY TREATED DIESEL FUEL". I METICULOUSLY PUT IN THE RECOMMENDED AMOUNT OF VW ANTI-GEL ADDITIVE TO ALL TANK FULLS OF FUEL. I ALSO CONSISTENTLY PURCHASE MY DIESEL FUEL FROM THE SAME HIGH VOLUME SUPPLIER WHO HAS NUMEROUS FLEET ACCOUNTS. I HAD BEGUN TO TRIPLE DOSE THE DIESEL FUEL ADDITIVE IN ATTEMPTS TO AVOID THIS SITUATION. AFTER NUMEROUS TIMES OF BEING STRANDED IN SINGLE DIGIT CONDITIONS AND HAVING THE SAME SITUATION OCCUR I CHECKED A TDI OWNERS WEBSITE TDICLU.COM IT SEEMS THAT THE PROBLEM LIES IN THE FUEL TANK PICK UP WHICH HAS A RESTRICTION THAT ONLY SURFACES WHEN THE FUEL THICKENS DURING THE WINTER MONTHS. THE FUEL PICKUP/SENDING UNIT COMES IN A C, D, AND AN H MODEL. MY VEHICLE HAD THE C MODEL. APPARENTLY VW OF CANADA IS AWARE OF THIS SITUATION AND WITHOUT QUESTION OR CHARGE WOULD REPLACE THEIR CUSTOMERS CARS WITH THE H MODEL. I PURCHASED THE H MODEL PICKUP/SENDER AND REPLACED IT MYSELF AND THE PROBLEM HAS DISAPPEARED. TO DATE I HAVE INCURRED MORE THAN ONE THOUSAND DOLLARS IN TOWING AND REPAIR CHARGES FOR THIS PROBLEM THAT IS CLEARLY A VW DESIGN FLAW AND ONE THAT IS ACKNOWLEDGED BY VW OF CANADA. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106182January 12, 2005
ELECTRICAL SYSTEM:IGNITION
UPON EXITING THE HIGHWAY MY CAR SUDDENLY TURNED OFF. I HAD TO COAST AND VEER OFF TO THE SIDE OF THE ROAD, JUST NARROWLY AVOIDING BEING HIT BY TWO CARS. I WAS ABLE TO START MY CAR AGAIN, BUT WAS ONLY ABLE TO KEEP THE ENGINE RUNNING BY REVVING IT SO THAT IT HAD A HIGH RPM. THE ONLY WAY THAT I WAS ABLE TO KEEP THE ENGINE RUNNING WHENEVER I REACHED TRAFFIC, A STOP SIGN, OR A STOP LIGHT WAS TO SHIFT FROM DRIVE TO NEUTRAL AND REVVING MY ENGINE. I HAD MY CAR TOWED TO VOLKSWAGEN, AND THE PROBLEM WAS AN IGNITION COIL FAILURE. THIS IS THE SAME PART THAT THE SIX CYLINDER JETTAS WERE RECALLED BY VOLKSWAGEN FOR, BUT WAS ONLY GIVEN A 10,000 MILE EXTENSION ON THE FOUR CYLINDER JETTAS. THIS IS PARTICULARLY TROUBLING BECAUSE THE PART "GOES" WITHOUT ANY WARNING. I NARROWLY AVOIDED AN ACCIDENT WITH MY 18 MONTH OLD SON SEATED IN THE BACK OF THE CAR. VW CHARGED ME A LITTLE OVER $1,000 FOR PARTS AND LABOR. I WAS, AND REMAIN, EXTREMELY DISSATISFIED, AND HAVE REPORTED THE INCIDENT TO VW'S 1-800 NUMBER. THE REPRESENTATIVE AGREED THAT THE FOUR CYLINDER JETTAS SHOULD BE RECALLED AS THE SIX CYLINDERS HAVE, BUT THAT VW ONLY OFFERS THE 10,000 MILE IGNITION COIL EXTENSION FOR THE FOUR CYLINDER JETTAS IN THE MEAN TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta