Volkswagen Jetta Complaints (2005)

248 consumer complaints on file.

#10172238October 18, 2006
SERVICE BRAKES, HYDRAULIC
2005 VOLKSWAGEN JETTA BRAKE PEDAL FAILED, WHEN ATTEMPTING PRESS THE PEDAL IT WENT TO THE FLOOR. *TS THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE UNABLE DUPLICATE THE PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170651October 12, 2006
EXTERIOR LIGHTING:HEADLIGHTS
AUTO HEADLAMPS MALFUNCTION INTERMITTENTLY WHEN THE AUTO ENGINE IS STARTED. ALL INCIDENCES HAVE OCCURRED AFTER AUTO WAS IN CONTACT WITH WATER, SUCH AS DURING A RAIN STORM OR A CAR WASH. THE AUTO INDICATOR LIGHT FOR HEADLAMP MALFUNCTION IS LIT AND DIFFERENT HEADLAMP BULBS ARE OUT, INCLUDING THE DAY RUNNING LIGHTS AND HEAD LIGHTS. ON ONE OCCASION, ALL HEADLAMPS MALFUNCTIONED AT ONCE. AUTO WAS PURCHASED ON 4/26/05. FIRST INCIDENT WAS REPORTED ON 5/20/05. THE ELECTRONIC CONTROL MODULE WAS REPLACED BY THE DEALER ON 5/26/05, BUT PROBLEM CONTINUED SINCE THE REPLACEMENT. THE DEALER SERVICE CENTER HAS NOT ATTEMPTED TO LOCATE THE SOURCE OF THE PROBLEM SINCE 5/26/05. THE DEALER REQUESTED THE AUTO BE RETURNED WHEN THE PROBLEM WAS VISIBLE TO THEM. I RETURNED THE AUTO TO THE DEALER ON 9/25/06 TO SHOW THE SERVICE ADVISOR THE PROBLEM WHICH WAS DOCUMENTED. THEY DID NOT ATTEMPT TO LOCATE THE SOURCE OF THE PROBLEM ON THIS DAY AND MADE AN APPOINTMENT TWO WEEKS LATER. ON 10/10/06 THE AUTO WAS RETURNED FOR REPAIR, HOWEVER, I WAS INFORMED ON 10/12/06 THAT BECAUSE THE TECHNICIAN COULD NOT DUPLICATE THE PROBLEM, THEY WOULD NOT ATTEMPT TO FIX IT. I CONTACTED VOLKSWAGEN CUSTOMER CARE CENTER TO MAKE A COMPLAINT (REFERENCE NUMBER 60370228) AND WAS ASKED TO TAKE THE AUTO TO ANOTHER DEALER FOR DIAGNOSIS AND REPAIR. I CONTACTED THE RECOMMENDED VW DEALER AND WAS TOLD THE TECHNICIAN WOULD NEED TO SEE THE PROBLEM AS IT WAS OCCURRING, HOWEVER, THE PROBLEM COULD NOT BE DIAGNOSED WITHOUT AN APPOINTMENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169678October 1, 2006
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
FAILURE OF BRAKE LIGHT SWITCH LEADING TO UNSAFE OPERATION OF VEHICLE. IMPROPERLY DESIGNED BRAKE SWITCH FAILED AT 19,000 MILES CAUSING REAR BRAKE LIGHTS TO NO LONGER FUNCTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169547September 28, 2006
POWER TRAIN:CLUTCH ASSEMBLY
1. TURNED ONTO AN OFF RAMP AND CAME TO A STOP 2. CLUTCH WOULD NOT DISENGAGE, CAR TOWED TO DEALERSHIP 3. AWAITING DIAGNOSTICS TO DETERMINE MANUFACTURER OR DRIVER RESPONSIBILITY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167738September 9, 2006
ELECTRICAL SYSTEM
CALL STALLS OUT.. MY VW2005.5 JETTA WHILE DRIVE TURNS OFF WITH NO WARNING SIGNS.. VERY DANGEROUS.. ON THE HIGHWAYS. BEEN TO GUNTHER VW COCONUT CREEK FL FOR 2 TIMES FOR THE SAME PROBLEM.. THE FIRST TIME THE CAR WAS BROUGHT IN AUG 30. 2006 FOR THE CAR STALLING .. SERVICE ADVISOR DEAN TOOK IN IT.. MY CAR WAS READY SEPT 1 2006 I BROUGHT THE CAR HOME AND IT STALLED. SO I BROUGHT THE CAR BACK IN FOR SERVICE THEY SEEM NOT TO BELIEVE ME UNTIL THEY DROVE IT AND IT CUT OFF ON THEM WHILE DRIVING NOW ITS IN THE SHOP AND NO ONE HAS ANY IDEA WHAT'S GOING ON.. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165263August 11, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
PRETTY MUCH SINCE I LEASED MY CAR IN APRIL OF 05 THERE HAS BEEN PROBLEMS. WHEN I WOULD PUT MY CAR INTO REVERSE IT WOULD SHIFT HARD. THEN 3 MONTHS LATER I WOULD HAVE TO TAKE MY FOOT OFF THE BRAKE AND PUT IT BACK ON THE BRAKE FOR IT TO GO INTO REVERSE. AS TIME WENT ON WHEN THE TRANSMISSION WOULD ENGAGE INTO REVERSE IT WOULD BOUNCE BACK. NOW WHEN I PUT IT IN REVERSE I CAN TAKE MY FOOT OFF THE BREAK AND LEAVE IT OFF FOR 5 MINUTES AND NOTHING, NO REVERSE. I CAN PUMP MY BRAKES AND NO REVERSE. I HAVE TO PUT IT BACK INTO PARK AND THEN BACK INTO REVERSE FOR IT TO GO INTO REVERSE. THE DEALERSHIP SAYS THAT IT IS NORMAL. BUT IT IS FAR FROM NORMAL. I JUST WANT THEM TO TAKE BACK THE CAR. NOW MY DRIVE IS STARTING TO ENGAGE HARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165153August 10, 2006
SEAT BELTS:FRONT
DRIVER'S SEAT BELT TAB WON'T ENGAGE IN HOLDER MECHANISM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164340August 3, 2006
ENGINE AND ENGINE COOLING
OIL PAN WAS CRACKED DO TO CONTACT WITH SPEED BUMP. ENGINE LIGHT DID NOT COME ON UNTIL ENGINE FAILED DUE TO LACK OF LUBRICATION. WHEN OBTAINING A REPLACEMENT OIL PAN FROM MANUFACTURER A REDESIGNED OIL PAN WAS USED AS A REPLACEMENT. INSTEAD OF CAST ALUMINUM IT WAS STEEL. IF THIS PAN WAS USED AS THE ORIGINAL PAN THE INCIDENT WOULD HAVE NEVER OCCURRED. AFTER INVESTIGATING FOUND OUT THAT STEEL PAN IS USED IN GERMAN BUILT JETTA'S BUT US MADE USE CAST PRODUCT. VW REFUSED TO WARRANTY ENGINE WITH ONLY 21,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164149August 1, 2006
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), SUSPENSION
DEALERSHIP: LINDSAY VOLKSWAGEN OF DULLES MANUFACTURER: VOLKSWAGEN I HAVE NEVER HEARD FROM VW CUSTOMER CARE SINCE MY INITIAL COMPLAINT, FILED 10.27.05 AT 9:12 P.M., REFERENCE NUMBER 804030825. I CALLED IN NOV 05' TO CHECK ON THE STATUS AND A CUSTOMER SERVICE REP TOLD ME I SHOULD FILE AGAIN (I HAVE A REFERENCE NUMBER FOR THAT, TOO). I'VE YET TO HEAR FROM THEM TO THIS DAY. SINCE I BOUGHT MY VW JETTA TDI 05' IN MARCH 05, I HAVE DOCUMENTED HOW THE VW DEALERSHIP REPLACED THE TRANSMISSION MODULE COMPONENT, DEALT WITH OCCURRING PROBLEMS WITH THE ASR LIGHT AND A SEPARATE GLOW PLUG LIGHT SITUATION, PLUS UPPER FRONT STRUT MOUNTS REPLACEMENTS. EACH INCIDENT HAS EQUALLY COLORFUL STORIES TOO DETAILED FOR YOUR DATABASE CHARACTER LIMITATIONS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162329July 13, 2006
POWER TRAIN:CLUTCH ASSEMBLY
I WAS DRIVING AND DEPRESSED THE CLUTCH IN MY CAR, AT WHICH TIME I FELT A SNAP AND I COULD NO LONGER CHANGE GEARS. IT BEGAN WORKING AGAIN ABOUT FORTY MINUTES LATER, BUT WOULD NOT SHIFT GEARS AT TIMES. THE DEALER SAID THAT THE CLUTCH PRESSURE PLATE WAS NOT RELEASING PROPERLY AND THAT I NEEDED TO REPLACE THE ENTIRE CLUTCH ASSEMBLY INCLUDING THE FLYWHEEL, AND THAT THIS IS NOT A WARRANTY ITEM, EVEN THOUGH MY CAR HAS ONLY 35000 MILES AND IS UNDER WARRANTY FOR MORE THAN 70000 MILES. THIS REPAIR IS QUOTED TO COST ME OVER 2000 DOLLARS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161859July 7, 2006
POWER TRAIN:CLUTCH ASSEMBLY
DT*: THE CONTACT STATED WHILE PROCEEDING FROM A TRAFFIC LIGHT THE CLUTCH SHATTERED. THE DEALER DETERMINED THE VEHICLE WAS NO LONGER UNDER WARRANTY AND OFFERED REPAIRS AT COST. THE CONTACT RESEARCHED COMPLAINTS FOR THE YEAR, MAKE AND MODEL OF THE VEHICLE AND THERE WERE A HIGH NUMBER OF COMPLAINTS RELATING TO A SHATTERED CLUTCH. THE CONTACT EXPRESSED THERE SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158891June 3, 2006
SEAT BELTS, SUSPENSION, VISIBILITY:WINDSHIELD, STRUCTURE, FUEL SYSTEM, DIESEL
I PURCHASED A CERTIFIED PRE-OWNED 2005 VOLKSWAGEN JETTA GLS TDI FROM RANDY HILEY VOLKSWAGEN ON AUGUST 25TH 2005. I TOOK THE CAR INTO NORTH POINT VOLKSWAGEN IN SHERWOOD, ARKANSAS TO HAVE THE FUEL GAUGE CHECKED OUT ON SEPTEMBER 2ND 2005. THE SERVICE TECH TOOK ME TO THE SHOP TO LOOK AT THE CAR. HE ASKED ME IF I KNEW THE CAR WAS DAMAGED, I SAID NO. THE SALESMAN HAD SAID IT HAD NEVER BEEN WRECKED AND IF IT HAD BEEN WRECKED THEY WOULD SELL THE CAR AT WHOLESALE. THE SERVICE TECH AT NORTH POINT SHOWED ME THE FUEL PUMP/FUEL GAUGE-SENDING UNIT HAD BEEN BROKEN. HE SAID THE ONLY TIME THEY HAVE SEEN THIS HAPPEN IS IF A CAR HAD BEEN IN A WRECK. THEY PUT THE CAR ON THE LIFT AND FOUND THAT THE CAR HAD BEEN REPAIRED ON THE DRIVER'S SIDE. WE FOUND BAD WELDS, AND NO PAINT/RUST PROTECTANT. HILEY PAID FOR THE FUEL PUMP TO BE REPLACED. IF YOU LOOK AT THE VW WEB SITE FOR CERTIFIED PRE-OWNED YOU'D SEE THAT IT SHOWS UNDER THE UNDERBODY TAB "NO SIGN OF DAMAGE". I CALLED HILEY VW TO SEE WHAT THEY WERE GOING TO DO ABOUT THIS. TO WHICH THEY SAID, "THERE IS NOTHING WE CAN DO." (HILEY, GENERAL MANAGER). I HAVE HAD HILEY FIX A SEAT BELT PROBLEM AND CHECK FOUR WHEEL ALIGNMENT ON THE CAR. AFTER I ARGUED WITH GENERAL MANAGER ABOUT ALL THE PROBLEMS WITH THE CAR. I'M TIRED OF ARGUING! WHICH I HAD TO DRIVE TO ARLINGTON. THE AIR BAG LIGHT IN ON NOW. I TOOK THE CAR INTO MOFFITT VW. THEY SAY IT'S A PROBLEM WITH THE SEAT BELT. THERE'S A FLAW IN THE WINDSHIELD. THERE ARE NO DOORSILL PROTECTORS ON THE DRIVER'S SIDE OF THE CAR. THE REAR PASSENGER SEAT WILL NOT LOCK INTO PLACE. THERE MAY BE MORE WRONG WITH THE CAR, I HAVE STOPPED LOOKING. I HAVE SUBMITTED A CONSUMER COMPLAINT FORM WITH THE TEXAS ATTORNEY GENERAL'S OFFICE AND THE ARKANSAS ATTORNEY GENERAL'S OFFICE. I HAVE ALSO SUBMITTED A COMPLAINT FORM WITH THE BETTER BUSINESS BUREAU. WHAT DOES THIS MEAN "CERTIFIED"? IS IT JUST A WAY TO DUMP A NOT "UP TO SNUFF" CAR ON AN UNSUSPECTING CUSTOMER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158010May 22, 2006
POWER TRAIN:CLUTCH ASSEMBLY
WHILE ENTERING THE INTERSTATE AND UPSHIFTING INTO 5TH GEAR, THE CLUTCH WAS DEPRESSED. THE CLUTCH STUCK TO THE FLOOR OF THE VEHICLE CAUSING THE VEHICLE TO LOSE ALL TRANSMISSION FUNCTION. THE VEHICLE COASTED TO THE SIDE OF THE ROAD AND WAS TOWED TO THE DEALER. THE DEALER DETERMINED THE FAILURE WAS DUE TO THE CLUTCH DISC WHICH DISINTEGRATED AND WAS NOT COVERED SINCE IT WAS CONSIDERED A WEAR ITEM. THE MANUFACTURER WAS ALERTED AND NO REPAIRS WERE MADE SO THE OWNER THEN PAID TO MAKE THE REPAIRS, EVEN THOUGH THE VEHICLE WAS STILL UNDER WARRANTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157405May 12, 2006
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
WHEN DRIVING ON THE INTERSTATE AT 65 MPH MY CAR SUDDENLY LOST ALL ITS POWER AND WAS I COULD NOT GO OVER 25 MPH. WE WERE VERY LUCKY TO NOT GET HIT FROM BEHIND. WHEN THIS HAPPENED THE TRACTION CONTROL LIGHT, ENGINE/EXHAUST LIGHT, ESR LIGHT, ESP LIGHT ALL CAME ON. IT ALSO STALLS OUT WHEN SITTING AT AN INTERSECTION. VW UNABLE TO FIX AS OF YET, BEEN IN FOR REPAIRS 3 TIMES ALREADY FOR THE SAME THING. VERY DANGEROUS PROBLEM, CAR VERY UNRELIABLE!! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151392February 28, 2006
VEHICLE SPEED CONTROL
DT*: THE CONTACT STATED WHEN THE ACCELERATOR PEDAL IS DEPRESSED, AFTER BEING STOPPED AT A RED LIGHT, THE VEHICLE WILL MOVE FOR A SPLIT SECOND THEN STOP. IF THE VEHICLE IS TURNED OFF FOR 15 MINUTES, IT WILL GO FOR 10 MILES. THIS IS AN INTERMITTENT PROBLEM. THE VEHICLE HAS BEEN TOWED TO THE DEALERSHIP FOUR TIMES. THE DEALERSHIP IS UNABLE TO DETERMINE A PROBLEM, BUT HAS REPLACED MULTIPLE COMPONENTS. THE DEALERSHIP HAS RESET THE CODES, REPLACED THE THROTTLE BODY CONTROL VALVE MODULE, THE THROTTLE POSITION SENSOR, THE WIRES CONNECTING THE ECM, THE ACCELERATOR PEDAL, 18 CONNECTORS, THE WIRES TO THE PEDAL, BOLTS, AND INSTALLED A HARNESS. THESE EFFORTS HAVE NOT REPAIRED THE PROBLEM AND THE VEHICLE IS CURRENTLY AT THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150662February 20, 2006
POWER TRAIN:CLUTCH ASSEMBLY
I NOW OWN A 2005. 5 NEW BODY STYLE JETTA TDI WITH JUST UNDER 15,000 MILES ON IT AND IN 5TH I CAN FEEL THE CLUTCH SLIPPING AT TIMES WHICH I FEEL IS UN-ACCEPTABLE. AND YES I DO KNOW HOW TO DRIVE A MANUAL DIESEL, TDI AND NON-TDI. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149868February 9, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
AT COLD-START, AUTOMATIC TRANSMISSION HESITATES THEN LURCHES INTO EITHER DRIVE OR REVERSE, WHICH IS ESPECIALLY UNNERVING WHEN DRIVING IN AREAS WITH IN/DECLINES BECAUSE THE VEHICLE ROLLS LIKE A MANUAL. TOLD BY THE DEALER TWICE THAT THERE WAS NO PROBLEM BECAUSE THE VEHICLE'S TRANSMISSION WAS FUNCTIONING TO MFG SPECS. THIS IS A PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147351January 10, 2006
ENGINE AND ENGINE COOLING
I BOUGHT A 2005 JETTA TDI, BRAND NEW. WHEN IT HAD LESS THAN 2000 MILES ON IT, IT DIED WITHOUT WARNING. I WAS LUCKILY ABLE TO COAST OUT OF TRAFFIC, AND AFTER 20 MINUTES IT FINALLY RESTARTED. THEN 6 WEEKS LATER, WITH LESS THAN 4500 MILES ON IT, IT DIED WITHOUT WARNING WHILE I WAS GOING 70 MPH ON AN INTERSTATE FREEWAY. I HAD MY 3 KIDS IN THE CAR. AGAIN, I WAS FORTUNATE ENOUGH TO BE ABLE TO COAST OUT OF TRAFFIC AND ONTO A NARROW SHOULDER. I CALLED FOR ROADSIDE ASSISTANCE, BUT AGAIN, AFTER 20 MINUTES I WAS FINALLY ABLE TO RESTART IT. I COULD HAVE BEEN KILLED WITH MY CHILDREN SINCE WE TRAPPED BETWEEN A GUARDRAIL AND THE FIRST LANE. IT WAS TERRIFYING. THE ONLY INDICATION THAT SOMETHING WAS WRONG WAS THAT AFTER IT DIED QUIETLY, A LIGHT CAME ON THAT SAID "EMISSIONS WORKSHOP." THE DEALER SAYS IT'S RUNNING TO SPECIFICATIONS. THAT DOESN'T EXPLAIN WHY A BRAND NEW CAR HAS QUIT TWICE WITHOUT WARNING AND FAILED TO RESTART FOR 20 MINUTES EACH TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147250January 9, 2006
SERVICE BRAKES, HYDRAULIC
DT*: THE CONTACT STATED THE BRAKES DO NOT ALWAYS DEPRESS. THE FIRST 3 TIMES THIS HAPPENED THE VEHICLE WAS IN REVERSE BACKING OUT OF A PARKING SPACE AND THE VEHICLE STOPPED ITSELF. THE LAST TIME THIS OCCURRED THE VEHICLE WAS IN DRIVE, WHICH CAUSED THE CONTACT TO HIT A VEHICLE. THIS CAUSED MINOR DAMAGE TO THE CONTACT'S VEHICLE. THE DEALERSHIP HAS SEEN THE VEHICLE MULTIPLE TIMES, BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM, AND THE COMPUTER DETERMINED THE VEHICLE WAS FINE. THE MANUFACTURER SENT AN AREA REPRESENTATIVE. HE WAS UNABLE TO DUPLICATE THE PROBLEM.*AK UPDATED 02/06/06. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10146106December 27, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE LEFT REAR PASSENGER DOOR WILL NOT OPEN. DESPITE USING THE UNLOCK BUTTONS ON KEY, THE DRIVERS DOOR, AND THE PASSENGER DOOR, THE DOOR LATCH WILL NOT ENGAGE. EACH TIME ONE OF THE MENTIONED UNLOCK BUTTONS IS PUSHED, YOU CAN HEAR THE ELECTRONIC MECHANISM SOUND LIKE IT IS UNLOCKING THE DOOR, BUT THE LATCH STILL DOES NOT ENGAGE IN ORDER TO OPEN THE DOOR. I HAVE NOT CONTACTED THE DEALER YET, BUT FELT THIS SHOULD BE REPORTED HERE DUE TO THE DANGER OF THIS ISSUE IN CASE OF A CRASH / FIRE IN WHICH IT COULD PREVENT A QUICK EXIT OF THE PASSENGER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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