Volkswagen Jetta Complaints (1999)

349 consumer complaints on file.

#753538October 22, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
BOTH THE MASS AIR FLOW SENSOR AND THE OXYGEN SENSOR HAVE FAILED IN MY CAR AFTER THE INITIAL WARANTEE EXPIRED. SYMPTOMS OF EACH FAILURE WAS A HESITATION WHEN ACCELERATING SIMILIAR TO STALLING THE ENGINE, BEING POSSIBLY HAZARDOUS WHEN TURNING INTO TRAFFIC.TALKING TO THE DEALERSHIP, THEY STATED THAT IT WAS A "COMMON PROBLEM" FOR BOTH ITEMS. IF THIS IS A COMMON PROBLEM THIS LEADS ME TO BELIEVE THAT THESE TWO COMPONENTS ARE DEFECT IN DESIGN. I'VE TALKED TO OTHER VOLKSWAGEN OWNERS, SERVICE REPRESENTATIVES AND SOME INDEPENDENT REPAIR SHOPS AND THEY HAVE SAID THAT THEY HAVE HAD/SEEN THE SAME PROBLEMS REPEATEDLY. REPAIRS TO THIS VEHICLE HAVE BECOME EXPENSIVE AT $750+ FOR EACH OCCURANCE. IF YOU COULD PROVIDE ANY INFORMATION I MIGHT BE ABLE TO USE I WOULD BE GRATEFUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752980October 6, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, VISIBILITY:WINDSHIELD WIPER/WASHER
THE WINDSHIELD CRACKED ALTHOUGH THERE WAS NO APPARENT CAUSE- DEALER REPLACED. FUEL FILLER DOOR WOULD NOT OPERATE- DEALER CHARGED $13 TO OPEN THE DOOR SO THAT IT COULD BE FUELED AND PROVIDED AN ESTINATE OF REPAIR FOR $100+. TRANSMISSION DOES NOT ENGAUGE PROPERLY. ESPECIALLY FROM STOP SIGNS WHEN THE CAR IS COLD. THE DELAY CAUSES THE ENGINE TO REV AND THE CAR TO START WITH A JERK AFTER SEVERAL SECONDS. THERE IS ALSO A SIMILAR PROBLEM WHEN THE CAR SHIFTS FROM 1ST TO 2ND. THIS PROBLEM IS INTERMITTENT WHICH ADDS TO THE FRUSTRATION AND DANGER THAT THIS PROBLEM IS CAUSING. THE DEALER HAS OFFERED TO CHECK THE PROBLEM FOR A FEE OF $69 ALTHOUGH THE CAR IS WELL WITHIN THE POWER TRAIN COVERAGE THAT VW PROMISED WHEN THEY SOLD THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752965October 5, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
THIS IS THE FOURTH FAILURE OF THE OXYGEN SENSOR SINCE I PURCHASED THE CAR (NEW) IN 1999. THE DEALER HAD WORKED WITH VW ON THE LAST FAILURE TO TRY TO FIND A SOLUTION FOR THE PROBLEM; HOWEVER, LESS THAN SIX MONTHS LATER THE SENSOR HAS FAILED AGAIN. CLEARLY, THERE IS A PROBLEM WITH THE MODEL SINCE THE DEALER HAS ADVISED THAT MANY OTHERS HAVE EXPERIENCED SIMILAR FAILURE. THE LAST TIME IT FAILED, THERE WAS ABOUT A ONE MONTH DELAY IN HAVING THE SENSOR REPLACED BECAUSE THEY WERE ON BACK ORDER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752769October 1, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE OIL IN ENGINE IS BEING CONSUMED VERY QUICKLY. WHEN I TAKE CAR TO GET AN OIL CHANGE EVERY 3,000 - 5,000 MILES, THE OIL IS USUALLY SO LOW IT DOES NOT APPEAR ON DIP STICK. THE OIL IS SIMPLY BLOWING OUT OF THE ENGINE. YOU CAN SEE THE OIL RESIDUE ON THE ENGINE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752497September 24, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
BOTH WINDOWS HAVE FALLEN OUT WHILE VEHICLE WAS BEING DRIVEN AT HIGHWAY SPEEDS. INFANT WAS IN BACK SEAT BOTH TIMES IT HAPPENED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752337September 18, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, VISIBILITY:WINDSHIELD, STRUCTURE:BODY:BUMPERS, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, UNKNOWN OR OTHER, VISIBILITY:REARVIEW MIRRORS/DEVICES
ENGINE TRANSMISSION LIGHT FAILED AFTER 3 MONTHS, BOTH WINDOWS HAVE FALLEN DOWN INTO DOOR, FRONT BUMPER HAS BEEN TORN OFF, ANTENA AND OTHER PLASTIC OBJECTS AROUND CAR HAVE FALLEN OFF,ABS SYSTEM LIGHT IS ON AGAIN, COVER FOR GAS TANK WILL NOT OPEN (I HAD TO PRY IT OPEN), CUP HOLDERS AND MIRROR COVERS HAVE BROKEN, INSIDE OF CAR STARTED TO BUBBLE AFTER 6 MONTHS, BECAUSE OF THE PLASTIC. ALL THE SERVICE DEPARTMENT IN SAN ANTONIO COULD SAY WAS THAT I DID NOT KNOW HOW TO MANAGE CAR. I DIDN'T KNOW I HAD TO TAKE A CLASS IN OPENING THE GAS COVER. ODDLY ENOUGH, MOST OF THESE THINGS STARTED TO BREAK AFTER MY TWO YEAR WARRANTY EXPIRED. ALL THEY HAD TO SAY WAS THAT "WHEN IT RAINS IT POURS". I WOULD NEVER RECOMMEND THIS CAR TO ANYONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752343September 18, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
FAILED PART AFTER CAR HAD BEEN IN DEALER SEVERAL TIMES THIS SUMMER FAILED ON FREEWAY, COULD HAVE BEEN KILLED VOLKSWAGEN SHOULD COVER THIS, THEN RIPPED OFF BY DEALER IN CHICAGO WHER CAR JUST DIED ON THE DAN RYAN WITHOUT ANY WARNING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751785September 6, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I UNDERSTAND THAT POWER WINDOW FAILURES ARE NOT THE WORST SAFETY CONCERN FOR YOU. IT WAS NOT FOR ME. IT WAS STRESSFUL HAVING THE WINDOW FALL DOWN IN A LESS THAN PLEASANT NEIGHBORHOOD. IT WAS ANNOYING HAVING TO WAIT TWO WEEKS TILL THE NEXT AVAILABLE APPOINTMENT. IT WAS AGGREVATING HAVING TO TAPE UP THE WINDOW AND DEAL WITH WATER DAMAGE. IT WAS GRATING HAVING THINGS STOLEN FROM THE CAR. IT WAS UNNACCEPTABLE THAT IT HAPPENED LESS THAN 6 WEEKS LATER TO THE OTHER WINDOW. SOME ONE WILL GET CARJACKED AND KILLED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751649September 4, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, UNKNOWN OR OTHER
CAR BURNS OIL AND NEEDS TO BE ADDED EVERY 1000 MILES. AFTER 5000 MILES NO OIL LEFT. PASSANGER SIDE GLOVE BOX RATTLES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751604September 3, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
MARCH 16, 2000 MALFUNCTION INDICATOR LIGHT ON- NEEDED A NEW OXYGEN SENSOR. HAD TO WAIT UNTIL OCTOBER OF 2000 (7 MONTHS) TO GET SENSOR REPLACED AFTER NUMEROUS CALLS TO VOLKSWAGEN CUSTOMER SERVICE. THEN IN FEBRUARY OF 2001 (4 MONTHS LATER) THE MALFUNCTION INDICATOR LIGHT IS BACK ON. HAD DIAGNOSED THROUGH A LOCAL MECHANIC IT WAS OXYGEN SENSOR AGAIN AND HAVE SAME SYMPTOMS AS BEFORE. ALSO MAJOR CONSUMPTION OF FUEL AFTER THE INDICATOR LIGHT CAME ON. SEVERAL PROBLEMS HAVE OCCURED IN THE CAR AND VOLKSWAGEN WILL NOT EVEN CONSIDER COVERING TO GET FIXED. I HAVE AN EXTENDED WARRANTY WHICH ALSO WILL NOT HELP COST OF FIXING THE NUMEROUS PROBLEMS WITH THIS NEW VEHICLE. HAVE TRIED TO SPEAK WITH SEVERAL MANAGERS THROUGH VOLKSWAGEN AND NO ONE SEEMS TO WANT TO HELP. THE PROBLEMS OCCURING WILL CAUSE SAFETY ISSUES IF THEY ARE NOT FIXED SOON. I AM A SINGLE FEMALE, AGE 24, AM LIVING ON MY OWN AND AM VERY CONCERNED ABOUT MY TRANSPORTATION AND THE FACT THAT NO ONE FROM VOLKSWAGEN OR THE EXTENDED WARRANTY (EASY CARE) WANT TO ASSIST THE PROBLEMS. I WOULD GREATLY APPRECIATE YOUR HELP WITH THIS MATTER. THANK YOU FOR YOUR TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751290August 28, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, UNKNOWN OR OTHER
ENGINE CHECKLIGHT CAME ON WITH ENGINE RUNNING ROUGH. DEALER DIAGNOSED BROKEN MASS AIR FLOW SENSOR AND REPLACED. MANUFACTURER REFUSED TO EXTEND WARRANTY TO THIS PART. MANY OTHER OWNERS REPORT THIS PART FAILING AT 20K TO 40K MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750900August 22, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
PLASTIC CLIPS ON WINDOW REGULATOR BROKE CAUSING WINDOW TO FALL DOWN INTO DOOR. UNABLE TO CLOSE WINDOW. THIS IS THE SECOND TIME THIS HAS HAPPENED. IT IS A KNOWN PROBLEM THROUGHOUT THE VOLKSWAGEN CUSTOMER COMMUNITY. THIS PRODUCT FAILURE POSSES A SAFETY RISK AND EXTREME INCONVENIENCE, AS THERE IS NO WINDOW TO PROVIDE PROTECTION FROM OUTSIDE FORCES. THE DEALER REPLACED THE PART ONCE UNDER WARRANTY. NO MATTER WHO PAYS FOR THE REPAIR, THE PART WILL BREAK AGAIN CAUSING THE SAME SAFETY CONCERNS. VOLKSWAGEN NEEDS TO PROVIDE SWIFT RECALL ACTION ON THIS MATTER IN ORDER TO PREVENT PERSONAL INJURY OR PROPERTY DAMAGE--VW WOULD STAND KNOWINGLY LIABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750850August 21, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750454August 14, 2001
STRUCTURE:BODY:BUMPERS
REGARDLESS WHERE I PARK, HOME,WORK, GROCERY STORES, THE CONCRETE PARKING STOPS RIP OFF THE BUMPER AND THE ASSEMBLY THAT HOLDS THE WHEEL WELLS TOGETHER. THE FRONT GRILL PIECES ALSO POP OUT. WHO IS NOT MEETING THE STANDARDS HERE THE PEOPLE INSTALLING PARKING BUMPERS OR THE MANUFACTURER OF THE CAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894051August 10, 2001
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, OTHER
VEHICLE WOULD RUN OUT OF FUEL, WHILE GAS GAUGE WOULD REGISTER A 1/4 TANK OF FUEL LEFT. PROBLEM WAS DUE TO A DEFECT IN FUEL SENDING UNIT. DEALER WAS NOTIFIED, AND REPAIRS WERE MADE AT CONSUMER'S COST. ASKING NHTSA TO LOOK INTO THIS PROBLEM. *AK CONSUMER IS REQUESTING REIMBURSEMENT FOR REPLACEMENT COSTS OF THE SENDING UNIT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750138August 9, 2001
SEAT BELTS:FRONT:ANCHORAGE
CENTER REAR SEATBELT LOCKS IN THE RETRACTED POSITION MAKING THE SEATBELT INOPERATIVE. THE SAME PART HAS NOW FAILED TWICE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893693August 7, 2001
STRUCTURE:BODY:BUMPERS
FRONT BUMPER IS TOO LOW AND STANDARD. RIGHT SIDE/ LEFT SIDE CONTRETE GRILL WILL TAKE FRONT BUMPER OFF COMPLETELY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562356August 2, 2001
VISIBILITY:WINDSHIELD, ELECTRICAL SYSTEM
THE PASSENGER WINDOW BROKE IN THE DOWN POSITION AND BECAME INOPERABLE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749515July 31, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I RECENTLY HAD A PROBLEM WITH MY FRONT PASSENGER SIDE WINDOW REGULATOR. MY WINDOW FELL INTO THE DOOR. I CALLED THE SERVICE DEPARTMENT AT BURLINGTON VW LOCATED IN BURLINGTON, NJ ON JULY 13 TO TRY AND GET THIS FIXED AS SOON AS POSSIBLE. I WAS TOLD THAT THEY COULD PUT THE WINDOW IN THE UP POSITION FOR ME, BUT IT WOULD BE A COUPLE OF WEEKS BEFORE THEY COULD ACTUALLY FIX THE PROBLEM. ON JULY 14, I DECIDED TO GO TO A REPAIR SHOP (ANTHONYS CORNER INC., LOCATED IN MT. HOLLY, NJ) THAT COULD HOPEFULLY FIX THE PROBLEM MUCH SOONER. THE REPAIRMAN AT ANTHONYS PUT THE WINDOW IN THE UP POSITION AND ORDERED A NEW WINDOW REGULATOR FOR ME. ABOUT A WEEK LATER IT CAME TO MY ATTENTION THAT VW IS AWARE OF THIS COMMON PROBLEM, SO I WAS HOPEFUL THAT VW WOULD COVER THE COSTS OF THE REPAIR. I FILLED OUT THE CUSTOMER CARE FORM ON VW.COM JULY 24 EXPLAINING THE PROBLEM THAT I WAS HAVING. A VW CUSTOMER CARE REP LEFT ME A VOICE MAIL MESSAGE THE NEXT DAY, SO I FOLLOWED UP WITH THEM ON JULY 26. THE VW CUSTOMER CARE REP INFORMED ME THAT I NEEDED TO TAKE MY VEHICLE TO A VW DEALER FOR THEM TO DIAGNOSE THE PROBLEM, THUS REQUIRING ME TO PAY A DIAGNOSTIC FEE FOR SOMETHING I ALREADY KNEW WAS BROKE. IN ADDITION, I WAS TOLD THAT THIS IS THE ONLY WAY THEY WILL CONSIDER ASSISTING ME. I THEN CALLED BACK TO BURLINGTON VW ON JULY 26, AND SPOKE TO SOMEONE IN THE SERVICE DEPARTMENT. I WAS THEN TOLD THERE WAS KNOW NEED TO SCHEDULE AN APPOINTMENT RIGHT NOW BECAUSE THE PART IS ON NATIONAL BACK ORDER. ADDITIONALLY, I WAS TOLD BY THE BURLINGTON VW REPAIRMAN THAT SINCE I HAVE OVER 36,000 MILES (VW GOOD-WILL PERIOD) VW WILL NOT COVER THE COST OF THE REPAIR. IN CONCLUSION, I RECEIVED A CALL FROM ANTHONYS JULY 27, LETTING ME KNOW THAT THE WINDOW REGULATOR HAD COME IN. IN MY OPINION VW IS HIDING THE FACT THAT THIS MODEL YEAR (AND MAYBE OTHERS) HAVE DEFECTIVE WINDOW REGULATORS. MY OTHER WINDOWS MAKE NOISE OCCASIONALLY, SO I KNOW ITS ONLY A MATTER OF TIME BEFORE ANOTHER WINDOW DROPS INTO THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749132July 25, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW REGULATORS FAIL DUE TO DEFECTIVE DESIGN SENDING GLASS CRASHING DOWN INSIDE THE DOOR WITH NO WARNING. THE PART IS BEING REPLACED WITH ONE THAT HAS BEEN REDESIGNED. VOLKSWAGEN IS AWARE OF THIS PROBLEM BUT HAS FAILED TO NOTIFY VEHICLE OWNERS. THIS IS A SAFTEY ISSUE. WHILE OPERATING A VEHICLE AT HIGHWAY SPEEDS OR IN BAD WEATHER CONDITIONS ONE SHOULD NOT EXPECT THE WINDOW TO FALL DOWN INSIDE THE DOOR. MY DEALER HAS STATED THAT THEY ARE REPLACING ATLEAST ONE A DAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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