Volkswagen Jetta Complaints (2019)

552 consumer complaints on file.

#11535160July 28, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When vehicle would be in heat of over 80 degrees, car would start, I would start driving, then an alert saying “Check Starter System” would occur and all electrics would shut off. Couldn’t use turn signals or anything. Happened a few times and my car would sometimes even shut off completely if it occurred as I was stopped/at a red light. Took it to a mechanic that said it was the ignition switch/relay that was overheating and causing the problem. So original ignition switch on the car was the problem while under warm weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534874July 27, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
On hot days in the summer, when I start driving the car, a notice that states “systems start failure” appears. The air conditioning turns off. The speedometer turns off. The brake lights don’t work, and the turn signals do not work. The car still drives, but due to the brake lights turning off and turn signals not working, I believe this poses a safety risk to myself and others. I believe this to be an ignition switch problem, as many others have stated online that getting a replacement for the ignition switch has solved the problem. The problem has been reproduced by a service center. The problem has not been inspected by the manufacturer, police, insurance representatives.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534707July 27, 2023
ELECTRICAL SYSTEM, ENGINE
My VW Jetta 2019 car just stopped twice with “Check Starter System” error and failed to turn on right in the middle of the road which might have lead to some serious accident. Once on a light the steering and brakes both got locked and all the electrics (dash, radio etc) shut off and so had to somehow safely get on the side of the road and had to use the handbrake abruptly to stop the car which was a difficult situation. Tried turning on the engine again but it kept on giving me “CHECK IGNITION” switch and “STARTER SYSTEM” errors and all the electrical parts turned off including the engine. It could have been a fatal accident and calls for serious service negligence on VW part. I see so many complaints in different forums for the same ignition switch and electrical failure on 2019 VW Jetta models but never a recall from VW to fix the issue. That’s a big lapse in safety issue and Volkswagen should be sued for neglecting such life threatening damages which might lead to severe consequences like a fatal accident if car stops with no proper warning beforehand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534699July 26, 2023
ELECTRICAL SYSTEM, ENGINE
While driving the Please “check starter system” error and “ignition switch error” popped up and the dashboard died , AC died, no brake lights, no speedometer but the car kept running. There is no check engine light. I live in Texas where temperature is 105+ which could be the reason. This only happens if my car is sitting in the sun for hours, verses me driving it in the morning and then throughout the day. This is dangerous because I was on a busy highway, and should be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534404July 25, 2023
EXTERIOR LIGHTING
Passenger side daytime running light LED has gone dim. This reduces the visibility of the vehicle in daytime conditions. The dealer has confirmed that the light is bad but the manufacturer says since there is no active recall for it, it is not covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534455July 25, 2023
ELECTRICAL SYSTEM
The ignition switch for my 2019 Jetta randomly went out, while driving the vehicle in the middle of summer, temperature on dash read 111, I'm assuming this caused the ac and radio to go out, as well as the speedometer and other tracking system's on the dashboard to display as if the car was not on when the engine was still running. I have read online in several places that this is a common issue for the 2019 Jetta's and at this point the ignition switch failure should be treated as a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534165July 24, 2023
ELECTRICAL SYSTEM, ENGINE
My car started fine, but turned off in the middle of my drive. I live in Las Vegas, NV so the extreme heat and a faulty car is very dangerous. There has been many issues with the ignition switch on the 2019 Jettas. Unfortunately the switch is on backorder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533944July 23, 2023
UNKNOWN OR OTHER
“Please check starter system “ error popped up and the dashboard died , AC died but the car kept running saying please drive to safety
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533324July 19, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Driving at 30 mph in 100 degree heat, a/c shut off, and a "check the starter system" warning appeared on my display. The temperature gauge flattened to cold as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533075July 18, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The ignition switch for my 2019 Jetta randomly went out, while driving the vehicle in the middle of summer, this caused the AC and radio to go out, as well as the spedometer and other tracking system on the dashboard to display as if the car was not on when the engine was still running. I have read online in several places that this is a common issue for the 2019 Jettas and at this point the ignition switch failure should be treated as a recall. Volkswagon service initially diagnosed as faulty battery which did not resolve the issue and the same thing happened 7 days and $300 later. I was able to find the issue with a quick google search.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532838July 17, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
Hot day (~107f), car started fine but after a mile of driving ALL ELECTRICAL systems appeared to STOP with the following error: "Starter System Faulty. Please Service Vehicle." The engine kept going, and the car was driven home (with no signals, speedo, air conditioning, lights etc.) If this had happened in a more demanding situation (e.g. weather, night or traffic) there could have been an accident. There are numerous threads online about this happening to 2019 Jettas in hot weather, and the ignition switch being blamed. I recreated the issue in the heat of the day, but the car worked fine later on when the day cooled down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532844July 17, 2023
POWER TRAIN, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Ignition system (available for inspection upon request) malfunctioned, which disallowed the engine from starting. After multiple attempts, the engine started and I was able to drive and indicate turns, but there was no dashboard display such as speed, gas level, etc. Since the first incident, this has happened 3 times. At one point while driving with no screen display, I forgot to turn off the option for the engine to stop when the car has come to a complete stop. When I stopped at a light, the engine stopped and I was unable to get it to start again for several minutes, causing me to block traffic. There was no warning prior to the failure, just beeping and a screen notification while it was failing. The problem has not been replicated/confirmed, and the vehicle has not been inspected since the issue began to happen. Each time this failure happens, it is during a hot day after the car has been parked in direct sunlight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532619July 16, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Car shut off but still running while driving. Check the starter system came on. Did it twice. Not sure because of heat but dash board and a/c shuts off but car still running.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532302July 14, 2023
ELECTRICAL SYSTEM, ENGINE, VISIBILITY/WIPER
As I was driving the vehicle the car just randomly shut off. It turned off the air conditioning and wiper blades as it was raining. It said to check starter system or ignition system or something like that. I recently had the software update recall done at the dealer also had a new battery installed by the dealer between two days. Also said something about checking the key battery. It has happened on two separate occasions this week alone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532382July 14, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
When it's really hot outside my car while just shut off while driving. Then I get a "Please check the starter system" message. The radio,ac, and eveything electrical turns off as well. This is the second time it has happened in a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532119July 13, 2023
ELECTRICAL SYSTEM, ENGINE
Left my work parking lot and my jetta said there was an ignition problem and “starter system failure”. Then all electronics systems went dark but the engine kept running, until I came to a stoplight and stopped. I pulled over and turned it off. Then restarted. This is VERY DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531816July 12, 2023
ENGINE, STRUCTURE:BODY, POWER TRAIN
Jan 2023-check engine light for oil came on-just had oil change November 21, 2022 and only went 3000 miles. No oil in engine so it was topped off at a local Volkswagon Satellite and inspected for leaks no leaks found. Mid Feb 2023 had to put 2 quarts oil in car and high pitch noise/humming coming from car when driving. Mar 2023 went to VW dealership and explained noise and oil. They said noise was bad wheel bearings and it was ok to drive until backorder came in to replace. Was told the oil consumption is normal for VW despite us telling them it’s not normal consumption and they told us to read the owners manual. They couldn’t find leak, they topped it off and sent us on our way. April,May 2023 humming noise louder and a creaky, clanking, cricket chirp noise began and gear shifting became delayed. Made an appoint with VW dealership for June 2023 for wheel bearings to be replaced and told them about oil (we had to put 2 quarts in June)and new noise, and shifting. Wheel bearings are replaced, noise continued and they replaced front axle, different noise continued and now they are replacing transmission. They said they were going to prep car for oil consumption test but DO NOT have my car back from the shop to drive it to determine the cause. Called sales to get quote on extended warranty as mine is about to expire in about 8000 miles. I was “told it is not an inexpensive car to warranty and was quoted $5749.00 for a 4 yr 60k warranty (it’s in an email I have) My worry is “what else is going to break or even possibly hurt or kill my daughter”. This was her graduation present to get her through college and on her feet with a job. She attended undergrad out of state and now attending her graduate school out of state. 97% of her miles 62-64k are highway miles. She has kept up with all service requirements for her vehicle and has never been in an accident (carfax). All her records are in her car and can upload once we get her car back. Car is at Sheehey VW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531864July 12, 2023
UNKNOWN OR OTHER
Engine started and running but no lights on dashboard ac and signals not working even windows not rolling Message displayed as check starter system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531914July 12, 2023
POWER TRAIN
Vehicle at 40,000 miles needs a clutch repair. I have owned a standard vehicle my whole life and never had this issue. Looking online there are tons of reports of others having the same issue and Volkswagen not saying there is an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531215July 9, 2023
ELECTRICAL SYSTEM
My 19 year old was driving down the road and all electrical systems in the car shut in the car and told her to check starter system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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