Volkswagen ID.4 Complaints

1,027 consumer complaints on file.

#11633390December 31, 2024
BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact stated while driving at an undisclosed speed, the instrument panel went dark for one minute displayed different colors, and then independently changed. The vehicle was serviced under NHTSA Campaign Number: 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM) but the repair failed to fix the vehicle. The contact stated that the back-over prevention camera had been seized five times. The contact had paid for the recall repair and the dealer had promised a reimbursement by the manufacturer. The manufacturer was not notified of the failure. The failure mileage was 171,656.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632932December 29, 2024
VISIBILITY/WIPER
The OEM heated windshield has a relatively common defect where there is extreme distortion in the glass along the passenger side edge of the windshield. This is obviously a safety issue because that area is key for visibility of pedestrians and bicyclists and other vehicles when making turns. The vehicle is currently at the dealer pending repair with no updates.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632831December 28, 2024
VISIBILITY/WIPER
WINDSHIELD WIPER BLADE CONTACT WITH THE WINDSHIELD. When there's drizzle or road splash in traffic the wipers don't seem to have enough down force to properly clear the windshield. It's dangerous driving at night when oncoming auto and streetlights reflect off the uncleared surface causing poor vision. I had the complete windshield replaced twice due to an accident and a crack. I ran a water-vinegar solution through the windshield washer system to clear any contaminate. I used several clay, and window products to properly clean off any road, tree, or weather residue. I also replaced the wipers with high end Bosch, Scrubblade, and Rainx Blades that did not help. The VW dealer advised me that there's no way to increase the down force of the wipers. It's a great car but I spent too much time, effort, and money on this scary dangerous issue and hesitate to drive when wet conditions exist. Any advice or fix would certainly be appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632569December 26, 2024
WHEELS
High speed sidewall blowout @ 70 mph. Right rear passenger tire. Less than 6000 miles. Had same issue on left rear tire at z out 5,000 miles in august 2024. I paid $1000 out of pocket in Rhode Island because local dealer did not have a replacement tire in stock and i could not wait as my vacation was ending. I sm afraid yo drive this car..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632402December 26, 2024
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, BACK OVER PREVENTION: WARNINGS
For the second time in this car, I experienced sudden acceleration while parking (turning right). I had to slam the brakes to prevent hitting a parked vehicle, causing whiplash. No warning or safety features engaged. See NHTSA crash incident report 11593929. There are sufficient similar reports to warrant an investigation and hold VW accountable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632211December 23, 2024
UNKNOWN OR OTHER
- The door handles do not open on most occasions when there are passengers in the back seats. It is available for inspection. - I cannot get the passengers out and that is a risk in any situation when I need to open these doors. - Yes, the dealership confirmed that this issue is part of the door handle recall (NHTSA #24V651). - It has not been inspected by others outside of friends and family. The dealership said that because there is no solution, there is nothing they can do about it and therefore it doesn't need to be brought in. - No warning lamps, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631753December 20, 2024
UNKNOWN OR OTHER
Good day, In 2023, In bought the car and since then it have had many recalls and electrical problems which let the car to be out of service for over 60 days, see documents attached. Since yesterday, the car has the center and instrument panel display OFF preventing the speedometer and rearview camera from displaying in addition to front and rear parking sensors also off. I have contacted the dealership and they do not have appointments available until 02/2025. This car should be removed from the market due to its complete insecurity to drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631102December 16, 2024
FUEL/PROPULSION SYSTEM
The actuator that locks the charge port door failed in the closed position so the car could not be charged. I took the car to the dealer and the broke the covering off the charge port door so the car could be charged. The actuator and to door need to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630984December 16, 2024
BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM
The contact owns a 2023 Volkswagen ID.4. The contact stated while the contact's husband was driving at an undisclosed speed, the contact stated that several warning lights illuminated, and the vehicle lost motive power. The contact allowed the vehicle to stop before restarting the vehicle. The vehicle was taken to the dealer and the contact was informed that parts were not available. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 3,500. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630765December 14, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving the vehicles safety features automatically turn off and the screens in the car go blank and then come back on after a few minutes. When we contacted the dealer and the manufacturer we were told there was no fix and to just pull over and restart the car. The dealer told us to treat it like a cell phone that isn’t working and just turn it off and turn it back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630752December 14, 2024
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was backing my 2023 Volkswagen ID.4 into my very tight driveway very slowly to avoid hitting my other car parked on the street, my house and my neighbors house. The parking collision sensor alerted me that I was close to my other car but I can see out my window that I had room to clear it safely so I continued to back into my driveway at about 1 mile an hour. All of a sudden, my car made a click click noise as it lurched back and forth and then the car took over control and drove into my house about 20-30 feet at maybe 20 mph (not sure exactly but pretty fast) and crashed into my house and my neighbors house/gate. I pumped the brakes 2-3x but they did not work and the car continued driving into my house at that fast speed. I remember thinking omg, the car is not going to stop until it hit the house. No collision sensors went off during the automatic reverse acceleration and no manual nor auto emergency brakes were employed. Even though I pressed the brakes 2-3x, the ring video did not show brake lights (which isn't a surprise since they did not activate). There was a man that just walked his dog behind my car a minute before my car accelerated backwards. He would have been hit at 20mph 2 feet from my car. He is an eye witness to the incident and agreed that this was no way human error. If it were human error and I had accidentally pressed the acceleration pedal, I wouldn't have gone that fast on my super tight driveway and street and I also would have had plenty of time to press the opposite pedal to stop before hitting my own house. I haven't been able to get access to the "black box" yet to see what the car's computer says and haven't reached out to the dealer or VW as my insurance claim is still being processed. My house, my neighbor's gate and my car are badly damaged but am thankful nobody got hurt. I had not seen any indication before that something like this could happen. It was a sunny day, November 23, 2024 12:50pm.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11630450December 12, 2024
POWER TRAIN
Front electrical motor failed in a 3 year old vehicle with approx. 72,000 miles. A loud "pop" was observed, then the vehicle failed, stopped in the middle of the road, completely immobile. Vehicle has been looked at the by a VW authorized dealer, multiple systems failure has been identified.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630430December 12, 2024
STRUCTURE:BODY
The vehicle’s door handle malfunctioned twice, causing a door to open unexpectedly while driving at normal speeds. Small children were present as passengers during one of these incidents, increasing the risk of injury had the door opened fully or had another driver reacted suddenly to the open door. There were no warning lamps, audible alerts, or error messages before these occurrences. The handles and related components remain installed and could be made available for inspection upon request. Additionally, the dashboard display occasionally goes blank or glitches, making it impossible to read speed, warning indicators, or other critical information while driving. This issue occurs intermittently and does not seem to follow any specific pattern. No visible warning lamps or messages appear before the display malfunctions. These problems have been reported to an authorized dealer, who acknowledged known defects but indicated that no repairs or remedies are currently available. To date, the issues have not been inspected by the manufacturer, police, insurance representatives, or other third parties, apart from the dealer’s acknowledgment. Without a functioning remedy, these malfunctions continue to present a safety concern, especially with young passengers onboard and limited access to essential driving information due to the dashboard failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630031December 11, 2024
ELECTRICAL SYSTEM
My ID.4 charging function is not working as it has has in the past: 1. the "plug to charge" function at Electrify America (uses the vehicle VIN to automatically activate the charging session and payment) worked previously and now does not work. I have attempted it at 14 different stations at two different locations of EA today (and it has not been working for the past few charging sessions at EA). 2. charging cable should automatically unlock when charging is complete (it is setup that way in the car and has worked in the past). To release requires pressing the unlock button on the remote 3 times or pull the manual release cord in the trunk of the car. 3. charging rates are abnormally low...about 70 kWh when the car usually charges at 100-160 kWh rate my concern is that the "CP" terminal and/or communications channel is faulty and could cause a serious error in charging rate, voltage or over-charging resulting in a fire or explosion, since that terminal controls those functions as well as "plug to charge". thus far i have not received sufficient response from the manufacturer's dealer on this issue (i do not believe they have the equipment to adequately test the physical connector on the car or the communications data stream).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629712December 9, 2024
ELECTRICAL SYSTEM
Lack of recall remedy for an issue that can cause the door to spontaneously open (I'm paraphrasing) while driving. This is due to a faulty door handle that allows water in, which can short the circuit board, causing the door to open on its own. This means I cannot have my daughter in this car, and honestly don't like the idea of getting in the vehicle myself, but the dealership said they cannot terminate the lease for me. I have tried contacting Volkswagen directly, but have yet to actually speak to a person. All I want, is to give the vehicle back to the dealership, without having to pay for the lease of this vehicle I cannot use without risking the safety of my wife and daughter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629365December 6, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS
The rear passenger side door unlocked on its own . The display screen goes blank for approx 10-15 seconds while driving .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629216December 6, 2024
STRUCTURE, BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The contact stated while driving approximately 60 MPH, the vehicle lost power. The main control panel blacked out and the contact was unable to accelerate. The contact coasted to the side of the road and the vehicle regained power and was able to continue driving. The vehicle was taken to the dealer who diagnosed that a software update was needed; however, update was unavailable. The failure occurred approximately 15 more times while driving at various speeds. There were no warning lights illuminated. Additionally, the front passenger’s door made a clicking sound and slightly opened while driving approximately 30 MPH and had to be manually closed. The contact also stated that the door ajar light illuminated and remained illuminated despite pulling over and properly closing the door. The vehicle was taken to the dealer who diagnosed that the software update needed to be performed. The software update was not performed. The manufacturer was made aware of the failure. The failure mileage was 4,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629051December 5, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Both main panel and infotainments system of the vehicle are inoperable. No information on the vehicle is available when operating it such as speed/charge remaining/safety information such as engine lights/cameras, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628996December 5, 2024
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
On December 4, 2024, I left a Volkswagen ID.4 electric car in for service of Volkswagen due to software and door locking issues. The service manager confirmed the problems but stated that the vehicle has not yet received any repairs from Volkswagen and that there is no solution available. I have been given ongoing, negligent responses, such as being told that the only option is to buy another car or that there is nothing they can do. 1. What component or system failed or malfunctioned, and is it available for inspection upon request? The software system and door locking mechanism are malfunctioning. Both issues are related to unrepairable recalls from Volkswagen. The software issues are causing electrical faults, stopping problems, and unsafe braking performance. The door locking issue prevents proper functionality, likely due to a malfunction in the locking system, which also impacts the security and safety of the vehicle. The car is experiencing significant issues related to software, electrical faults, stopping problems, and, most concerning, unsafe brakes. These issues present a serious safety risk. 2. How was your safety or the safety of others put at risk? The brake system has become unsafe due to electrical and software failures, which could result in an inability to stop the vehicle properly or in a timely manner, presenting a significant safety hazard. Additionally, the malfunctioning door locks compromise the vehicle's security, which could lead to unauthorized access. The combination of these issues not only poses a risk to the driver but also to passengers and others on the road, especially if the braking system fails unexpectedly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628854December 4, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
The car's turtle light was on, and the car started moving slowly with instructions to part the car immediately. I brought the car to the service on 10/18/2024, and they could not diagnose it after 3 hours. I returned the vehicle on 10/21/2024 with the same complaint, and the car has been at the dealership service since then. VW instructed the service to replace one battery module, which did not solve the problem. Now, the service is waiting on different back-ordered parts, and there is no timeline for the arrival of the parts, nor are they sure this is the resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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