Volkswagen EuroVan Complaints (2002)

35 consumer complaints on file.

#10201615August 31, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN EUROVAN. THE CONTACT NOTICED VIBRATION IN THE STEERING WHEEL AND HEARD A NOISE COMING FROM THE ENGINE COMPARTMENT. THE FAILURES WOULD OCCUR ONLY WHEN THE ENGINE WAS RUNNING. THE COOLING FAN FAILED, BUT THE VEHICLE DID NOT OVERHEAT. THE SPEED WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196406July 15, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
WHILE TRAVELING ON A UPHILL PAVED ROAD GRADE AROUND 11 AM GOING AT A SLOW SPEED, APPROXIMATELY 25 MPH AND THE BLADE ON THE COOLING FAN ON THE 2002 VOLKSWAGEN EUROVAN BROKE OFF. FAN WAS UNBALANCED AND BEGAN TO VIOLENTLY SHAKE. ENGINE WAS TURNED OFF AND THE FAN STILL CONTINUED TO RUN VIOLENTLY SHAKING THE VAN, FINALLY STOPPED AND IN ABOUT 5 MINUTES THE FAN TURNED ON AGAIN VIOLENTLY SHAKING THE VAN. RIALTA HAS A RECALL FOR THE SAME VOLKSWAGEN PROBLEM WITH FAN BLADES SEPARATING FROM COOLING FAN. NHTSA RECALL. 04V107000/VOLKSWAGEN RECALL NO. WB NHTSA CASE NUMBER PE0315 OPENED ON APRIL 2003 AND CLOSED AUGUST 2003. WHAT WAS THE FINAL OUT COME OF THE INVESTIGATION? THIS IS A ON GOING SAFETY ISSUE, THERE ARE OTHER CASES POSTED ON YAHOO WEB SITE. VOLKSWAGEN ISSUE FAN WARNING LABELS (LABEL WAS ISSUED A FEW YEARS AGO, WHEN I ASKED FOR DATE OF ISSUE VW DID NOT HAVE ANY DATE ON RECORD! I RECEIVED THIS LABEL A FEW YEARS AGO.) TO BE AFFIXED TO THE ENGINE COMPARTMENT WARNING OF FAN BLADE HAZARDS. LABEL STATES "DO NOT PROP ANYTHING AGAINST RADIATOR FAN, PUSH AGAINST THEM IN ANY OTHER WAY. A DAMAGED RADIATOR FAN COULD BREAK WHEN TURNING AT HIGH SPEED AND CUASE SEROIUS PERSONAL INJURY. SEE REPAIR MANUAL . CONTACTED VW CORPORATE ,, CASE NUMBER HAS BEEN FILED) AND DAN WILDER PORT ANGLES WAS WHERE VAN WAS PURCHASED. VAN WAS STILL UNDER POWER TRAIN WARRANTLY 5 YRS AND 60,000 MILES. NEITHER WOULD TELL ME IF FAN WAS COVERED BY WARRANTY. FAN HAS NOT BEEN REPAIRED YET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192031May 30, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
RADIATOR FAN BLADE EXPLODED/PARTIALLY DISINTEGRATED WITHOUT WARNING. VIN [XXX] HAD ONLY 16000 MILES ON IT, AND NO WORK HAS BEEN DONE TO THE ENGINE TO DISTURB THE FAN BLADE. *TR UPDATED 07/10/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186994April 4, 2007
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN EUROVAN. WHILE DRIVING AT 30 MPH THE VEHICLE STALLED. THE CONTACT STATED THAT THIS FAILURE OCCURRED ON SEVERAL OCCASIONS. ALSO, THE CONTACT STATED THAT THE GENERATOR AND BATTERY INDICATORS REMAINED ILLUMINATED ON THE INSTRUMENT PANEL. ON FEBRUARY 23, 2006, THE ENGINE FAN WAS REPAIRED ON THE VEHICLE AND COST THE CONTACT $977. THE DEALER STATED THAT THE CONTACT NEEDED TO PAY AN ADDITIONAL $92 FOR THE DIAGNOSTICS OF THE GENERATOR. THE CONTACT WAS ISSUED CASE # 60034264 BY THE MANUFACTURER. THE CURRENT MILEAGE IS 37,000 AND FAILURE MILEAGE WAS 15,000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185706March 20, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
HEATED SEATS CAUGHT ON FIRE AND BURNED THE UPPER PORTION OF THE PASSENGER SEAT.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10164280August 3, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
RADIATOR COOLING FAN DISINTEGRATED AND DESTROYED RADIATOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162741July 18, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
RADIATOR FANS DISINTEGRATED WHILE DRIVING AND MADE A HOLE IN RADIATOR. THIS IS A VW EUROVAN 2002, AND THERE WAS A RECALL ON THIS FOR MODEL YEARS 1998-2000. VW HAS REFUSED TO INCLUDE MINE IN THE RECALL. THE REPAIR COST $2060. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157920May 20, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
BOUGHT A USED 2002 EUROVAN WITH SEAT WARMER IN JAN 2006. SEAT WARMERS WORKED INITIALLY, BUT ON PASSENGER SIDE IT OVERHEATED AND MELTED THROUGH THE FACTORY SYNTHETIC CLOTH SEAT COVER CAUSING ABOUT A 1 INCH CHARRED BLACK SPOT AS WELL AS OTHER DISCOLORATION NEARBY. WIFE WAS SITTING IN THE SEAT AND NOTICED THE EXTREMELY HOT SPOT AND TURNED IT OFF BEFORE IT DID MORE DAMAGE OR INJURY. I AM MAKING THIS COMPLAINT AFTER FINDING OTHERS HAVE HAD THE SEAT WARMER PROBLEMS ON THEIR VW MODELS, DOCUMENTED ON A TECHNICAL SERVICE BULLETIN ON EDMUNDS.COM FOR 2002-2003 VW JETTAS AND VWVORTEX.COM INTERNET SITES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134495August 19, 2005
ELECTRICAL SYSTEM
2002 EUROVAN SHUT OFF WHILE DRIVING. *MR THE INSTRUMENT PANEL AND THE ENTIRE ELECTRICAL SYSTEM FAILED. THE BATTERY WAS REPLACED. THE BATTERY PROBLEM RETURNED TWICE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102633December 10, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL:CABLES
WE HAVE EXPERIENCED REPEATED ELECTRICAL PROBLEMS WITH 2002 VOLKSWAGEN EUROVAN. MANY ELECTRICAL COMPONENTS HAVE BEEN REPLACED, INCLUDING GENERATOR, BATTERY, THROTTLE CONTROLS, AND AN ABS SENSOR. THE PROBLEMS PERSISTS. *AK THE MOST DANGEROUS IS THAT THE BRAKE WARNING LIGHT COMES ON RANDOMLY, APPARENTLY FOR NO REASON. WE CANNOT TELL WHETHER THERE IS A BRAKE FAILURE, OR ERRONEOUS WARNING. THE DEALER HAS LOOKED AT THIS PROBLEM MORE THAN FIVE TIMES, AND HAS NOT BEEN ABLE TO FIX IT. TODAY THE BRAKE WARNING LIGHT CAME ON, AND AT THE SAME TIME BOTH WINDSHIELD WIPERS FAILED. WE HAD TO STOP IN THE MIDDLE OF THE ROAD, DURING A HEAVY RAINSTORM, TURN THE CAR "OFF", THEN RESTART TO GET THE BRAKE WARNING LIGHT TO GO OFF AND THE WINDSHIELD WIPERS TO RUN. OBVIOUSLY IT IS DANGEROUS TO BE DRIVING WITH ZERO VISIBILITY, AND THEN TO HAVE TO STOP IN THE MIDDLE OF TRAFFIC TO RESTART THE CAR. VW NEEDS TO CORRECT SYSTEMWIDE ELECTRICAL PROBLEMS WITH THE 2002 VW EUROVAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091862September 10, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WHILE DRIVING IN INCLEMENT WEATHER WINDSHIELD WIPERS CAME ON AND OFF INTERMITTENTLY. CONSUMER TOOK VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED, AND VEHICLE WAS NOT ON A RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042556October 8, 2003
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:TANK ASSEMBLY
WHILE DRIVING AT 75 MPH VEHICLE COVER TO THE PROPANE TANK FLEW OFF WITHOUT WARNING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001084December 17, 2002
SEAT BELTS:FRONT:ANCHORAGE
WHILE TRAVELING ON THE HIGHWAY THE SEAT BELT IN THE CENTER OF THIRD ROW SEAT WILL NOT STAY CLOSE. PLEASE PROVIDE ADDITIONAL INFORMATION. DEALER IS AWARE OF THE PROBLEM. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770470December 5, 2002
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, ELECTRICAL SYSTEM:IGNITION, UNKNOWN OR OTHER
I CAN NOT FIND THE COMPLAINT WHERE I ALREADY DESCRIBED A DANGEROUS EVENT WHICH CAUSED THE ENGINE TO RACE, BUCK, LURCH THE CAR FORWARD AT AN INTERSECTION, BUT PLEASE CROSS REFERENCE THIS INFORMATION WITH THE VIN NUMBER OF THE PREVIOUS COMPLAINT. I HAVE NOW PROVIDED MORE INFO ABOUT PREVIOUS ELECTRICAL AND MECHANICAL FAILURES IN THIS CAR. WE BELIEVE IT IS UNSAFE TO DRIVE, A DANGER TO US AND THE PUBLIC AT LARGE. WE WANT VW TO TAKE THIS CAR OUT OF SERVICE AND PROVIDE A REPLACEMENT VEHICLE. THANK YOU FOR INVESTIGATING. THE CAR IS PRESENTLY IN OUR POSSESSION AND THEY HAVE BEEN UNABLE TO DIAGNOSE OR FIX THE ENGINE RACING PROBLEM AND ELECTRICAL PROBLEMS HAVE PLAGUED THE CAR FROM THE BEGINNING! DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770401December 3, 2002
ELECTRICAL SYSTEM
THIS VEHICLE HAD PREVIOUSLY HAD MANY ELECTRICAL PROBLEMS AND OTHER DEFECTS, THOUGH THIS HAS BEEN THE WORST, THE MOST SCARY THING THAT HAPPENED WITH THIS CAR, AND THE THINK THAT COULD HAVE CAUSED A SERIOUS ACCIDENT, POTENTIALLY INJURING OR KILLING OURSELVES OR OTHERS. FORTUNATELY, IT HAPPENED AT A DESERTED INTERSECTION ON A RURAL ROAD. BUT THE ENGINE DID NOT STOP RACING, BUCKING, WITH THE CAR LURCHING FORWARD UNTIL THE KEY WAS TURNED SO THAT ENGINE STOPPED ALTOGETHER. UPON STARTING THE CAR AGAIN, THE SAME THING HAPPENED. WE THEREFORE HAD TO SIT AT THE INTERSECTION, PARTWAY OUT INTO TRAFFIC UNTIL TRYING AGAIN, THE ENGINE STARTED NORMALLY. WE HAVE CONMPLAINED ABOUT THIS OVER AND OVER AND ARE TOLD THAT THE ENGINE IS WORKING ACCORDING TO SPECIFICATIONS. I FORGOT TO INCLUDE THE DATE. IT WAS THURSDAY EVENING SEPTEMBER 26TH, 2002. WE WERE IN CANADA AND PREVIOUS PROBLEMS WITH THE CAR HAD YIELDED THE INFORMATION THAT WE COULD NOT GET SERVICE FOR OUR VEHICLE IN CANADA AS IT WAS NOT SOLD THERE. THUS, FAR FROM HOME, WE NEVERTHELESS HAD TO RETURN TO MILWAUKEE AFTER THE INCIDENT. WE HAVE DRIVEN THE CAR VERY LITTLE SINCE THAT DAY AND HAVE REPEATEDLY TRIED TO GET SOMEONE TO UNDERSTAND THAT THIS VEHICLE IS NOT SAFE TO DRIVE AND NOT SAFE TO BE ON THE ROAD. THE INCIDENT OCCURED FOLLOWING GOING DOWN A VERY STEEP HILL (A 12% GRADE AS I RECALL) IN LOW GEAR AND THEN SHIFTING BACK INTO DRIVE AND NEEDING TO COME TO A STOP AT A "T". IT WAS AT THE "T" THAT THIS OCCURRED. EVEN THOUGH NO PROBLEM HAS BEEN DIAGNOSED WHICH MIGHT HAVE LED TO THIS INCIDENT, IT OCCURRED ONCE! ONCE WAS ENOUGH. MIND YOU, WE WERE NEAR THE END OF A 24 DAY CAMPING TRIP AND WE HAD GONE UP AND DOWN MANY MOUNTAINS, USING THE LOW GEAR REPEATEDLY WITH SUCH A PROBLEM. IT COULD HAVE HAPPENED WHILE PASSING OR ON A MOUNTAIN CURVE. WE WANT THE CAR TAKEN OUT OF SERVICE IF NOTHING CAN BE EXPLAINED OR FIXED! DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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