Volkswagen Eos Complaints (2012)

94 consumer complaints on file.

#11128221September 8, 2018
ENGINE
MY 2012 VW EOS SHUT OFF WHILE DRIVING ON THE HIGHWAY. THE CAR NEEDED TO BE TOWED TO THE REPAIR SHOP. THE TIMING CHANGE COMPLETELY MALFUCTION BY MECHANICAL FAILURE. THE CAR HAS HAD ALL SERVICES, GREAT CONDITION AND ONLY 55,000 MILES. COST TO REPAIR THE CAR IS OVER $3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123639August 31, 2018
AIR BAGS
TAKATA RECALL I HAVE CONTACTED TOM BUSH VOLKSWAGEN IN JACKSONVILLE FL TWICE REGARDING THE REPAIR FOR THE RECALL ON MY VEHICLE. I WAS TOLD PARTS WOULD BE AVAILABLE AFTER AUGUST 5 2018. TO DATE, I STILL AM UNABLE TO HAVE THIS RECALL REPAIR COMPLETED AS I AM TOLD PARTS ARE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121597August 22, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTOBARN VOLKSWAGEN OF MT PROSPECT (333 W RAND RD, MT PROSPECT, IL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120371August 16, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEMER VOLKSWAGEN (550 TROY SCHENECTADY RD, LATHAM, NY 12110, (518) 512-0024) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. AH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112175July 18, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE DEALER (NAPLETON'S VOLKSWAGEN OF SANFORD, 4175 S ORLANDO DRIVE, SANFORD, FL 32773, 1-855-517-8440) WAS CONTACTED AND INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112271July 18, 2018
UNKNOWN OR OTHER
KEY IS BINDING IN THE IGNITION CYLINDER AND WON'T COME OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111873July 17, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE DEALER (SHEARER VOLKSWAGEN OF SOUTH BURLINGTON, 1030 SHELBURNE RD, SOUTH BURLINGTON, VT 05403, 1-888-658-1130) WAS CONTACTED AND CONFIRMED THAT THE PARTS FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110239July 9, 2018
FUEL SYSTEM, GASOLINE
THE 'ENGINE' LIGHT COMES ON. CODE P025C COMES UP. INDICATING FUEL PUMP MODULE CONTROL CIRCUIT LOW " VEHICLE IS RUNNING WELL . MECHANIC 'SAYS' THE FUEL SENSOR AT THE GAS CAP MAY BE MALFUNCTIONING. IS THE GAS CAP SENSOR PART OF THE FUEL PUMP? CAN THE GAS CAP SENSOR BE REPLACED WITHOUT REPLACING THE WHOLE FUEL PUMP ? TO REPLACE THE FUEL PUMP IS ATLEAST $207 PLUS LABOR. COST OF THE GAS CAP SENSOR ??? THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101245June 11, 2018
POWER TRAIN
DRIVING ON THE HIGHWAY AT 50+ AND THE TRANSMISSION QUIT( LIKE WE WERE IN NEUTRAL ). HAD TO MANEUVER ACROSS TRAFFIC TO THE SHOULDER. RESTARTED AND VEHICLE DROVE FINE TIL NEXT DAY AND IT HAPPENED AGAIN.CODE WAS CHECKED AND IT SAID NO COMMUNICATION WITH TRANSMISSION MODULE I'M THE SECOND OWNER AND THE VEHICLE HAS LESS THAN 78,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078445March 10, 2018
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I TOOK MY 2012 VW EOS TO THEM FOR A CLOCK SPRING FAILURE WHICH IS UNDER A RECALL. THEY TOLD ME THAT IT DID NOT FALL UNDER THE RECALL BECAUSE THEY PUT A DUST COVER OVER THE CLOCK SPRING IN 2015. I TOLD THE THAT THERE IS NO WAY THE MECHANIC WHO DID THE WORK COULD GUARANTEE THAT NO DEBRIS GOT INTO THE CLOCK SPRING DURING THE 3 YEARS PRIOR TO THE DUST COVER BEING INSTALLED. I ALSO TOLD THEM THAT THE FEDS OPENED ANOTHER INVESTIGATION IN OCT 2017 FOR VW NOT DOING ENOUGH TO FIX THE PROBLEM WITH THE POORLY DESIGNED PART IN 2015. I TOLD THE MANAGER AT THE DEALERSHIP ABOUT THIS AND HE SAID THERE WAS NOTHING HE COULD DO. HE SAID THAT WHEN THE DUST COVER WAS PUT ON THEY NEVER GOT CLOSE TO THE CLOCK SPRING. I TOLD HIM THAT THEY DIDN'T HAVE TO GET CLOSE TO THE CLOCK SPRING BECAUSE DEBRIS HAD ALREADY GOTTEN INTO THE CLOCK SPRING DURING THE 3 YEARS PRIOR TO IT BEING INSTALLED WHICH COMPROMISED THE CLOCK SPRING LEADING TO THE PREMATURE FAILURE OF THE CLOCK SPRING. I DON'T KNOW IF HE UNDERSTOOD WHAT I WAS SAYING OR WAS JUST BLOWING ME OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076709March 7, 2018
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. IN ADDITION, THE HORN FAILED TO SOUND. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED SUNNYVALE VOLKSWAGEN (1025 E EL CAMINO REAL, SUNNYVALE, CA 94087) AND WAS INFORMED THAT HE WOULD HAVE TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074642February 24, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
THE VW SAFETY RECALL 15V483 - SAFETY RECALL 69L2 ON THE CLOCK SPRING- VW DID THEIR "FIX" WHEN I TOOK IT IN 2016, HOWEVER THE STEERING WHEEL CLOCK SPRING WENT BAD (LOSS OF STEERING CONTROL WHEN BACKING UP- ALSO CONTROLS STEERING WHEEL CONTROLS SUCH AS CRUISE CONTROL) STILL- WHEN I CONTACTED VW SERVICE THEY RAN MY VIN AND STATED THE PROBLEM WAS TAKEN CARE OF UNDER THE 2016 RECALL AND IT WOULD ONLY BE FIXED FOR COST. - OBVIOUSLY IT DID NOT TAKE CARE OF IT. I TOOK IT INTO A PRIVATE VENDOR OF GERMAN CARS WHO REPLACED THE CLOCK SPRING - TOTAL COST $543.98 I FEEL THAT VW NEEDS TO EXPAND THIS RECALL AS THEY DIDN'T DO ENOUGH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032235October 8, 2017
ENGINE
I HAVE A 2012 VW EOS WITH 75,000 MILES, MAINTAINED REGULARLY. LAST MONTH THE TIMING CHAIN TENSIONER FAILED AND FELL INTO THE ENGINE WHILE IT WAS MOVING, DESTROYING THE REMAINDER OF THE ENGINE (LOST COMPRESSION ON 3 OF 4 CYLINDERS, ENGINE REPLACEMENT WAS $6,980 WITH MY PRIVATE MECHANIC-NO USED ENGINES ARE AVAILABLE NATIONWIDE SO I HAD TO PURCHASE NEW). THERE ARE MANY COMPLAINTS ABOUT THIS HAPPENING TO OTHERS ON THE INTERNET. I CONTACTED VW CUSTOMER SERVICE, WHO SAID IT WAS NOT RECALLED. THERE ARE AT LEAST TWO CLASS ACTION LAWSUITS ABOUT THIS SAME ISSUE AFFECTING OTHERS AND ONE PRIVATE LAWSUIT IN NJ. I SPOKE TO AN ATTORNEY AND PERSONAL LAW SUIT WILL BE TOO EXPENSIVE FOR ME. NOTE ALSO, I CALLED NHTSA IN SEPTEMBER AND FILED A COMPLIANT OVER THE PHONE--I ADDED MY COMPLIANT AT THAT TIME BUT IT DOES NOT APPEAR TO BE REGISTERED ON THIS NHTSA WEBSITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025443September 25, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT'S HUSBAND COASTED THE VEHICLE TO THE RIGHT SIDE OF THE ROAD. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN TENSIONER FRACTURED AND DESTROYED THE ENGINE. THE VEHICLE WAS REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WERE NO RECALLS ON THE FAILURE. THE FAILURE MILEAGE WAS 75,000. UPDATED 12/13/2017 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022044September 7, 2017
POWER TRAIN
MY AUTOMATIC TRANSMISSION IS SLIPPING AND THEN CLUNKS INTO GEAR. I BOUGHT THE CAR USED AT THE END OF APRIL 2017. I TOOK IT TO THE VW DEALERSHIP AND THEY FOUND METAL SHAVINGS IN THE TRANSMISSION FLUID. THE "WARRANTY" RAN OUT AT 60,000 MILES, I HAVE 64,000 MILES ON IT. THEY WANT $7100 TO REPLACE THE TRANSMISSION AND VW HEADQUARTERS REFUSES TO OFFER ANY HELP AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020409August 29, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. WHILE DRIVING 60 MPH, THE SUN ROOF IMPLODEDCAL DEALER (EXECUTIVE VOLKSWAGEN OF NORTH HAVEN RT5, 444 STATE STREET, NORTH HAVEN, CT, 06473) WAS CONTACTED AND INFORMED THE CONTACT THAT THE INSURANCE AGENT NEEDED TO BE CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 71,307. .*BF *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006064July 18, 2017
AIR BAGS, STEERING
NOTIFIED LAST FEB OF AIRBAG RECALL - CALLED LOCAL DEALER - SOUTHERN VW OF CHESAPEAKE AND HAVE RECEIVED NO FURTHER WORD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005208July 13, 2017
AIR BAGS
TAKATA RECALL: I AM AFRAID TO DRIVE MY CAR GIVEN THE RISK. THIS RECALL WAS SENT TO ME OVER A YEAR AGO AND STILL HAS NOT BEEN MADE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994109June 9, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DAY VOLKSWAGEN (LOCATED AT 1580 GOLDEN MILE HWY, MONROEVILLE, PA 15146) WAS CONTACTED, BUT WAS UNABLE TO PROVIDE THE REPAIR OR A TIMEFRAME FOR PART AVAILABILITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/08/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990591May 19, 2017
AIR BAGS
TAKATA RECALL IT'S BEEN OVER A YEAR. TODAY, BEFORE FILING THIS, I CALLED THE DEALER ONE LAST TIME TO CHECK ON REMEDY. THEY SAID THE PART WAS IN, COME ON DOWN IT WILL ONLY TAKE AN HOUR. I DROVE THE 20 MILES ONLY TO BE TOLD, "SORRY, THERE'S STILL NO REMEDY FOR YOUR MODEL." I'VE BEEN FORCED TO DRIVE A CAR THAT VW KNOWS COULD EXPLODE IN MY FACE. NO OPTIONS WERE OFFERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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