Volkswagen CC Complaints (2009)

136 consumer complaints on file.

#11252052August 28, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT STATED THAT THE FUEL PUMP LEAKED AND SPLASHED FUEL AT ALL TIMES. THE CONTACT STATED THAT THE REAR PASSENGER SEAT WAS SOAKED WITH FUEL AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DREYER & REINBOLD VOLKSWAGEN (800-315-2288, LOCATED AT 1301 SOUTH US 31, STE 3, GREENWOOD, IN 46143) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS CRACKED IN MULTIPLE PLACES AND NEEDED TO BE REPLACED. THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE WAS UNSAFE TO DRIVE AND COULD CATCH FIRE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222948June 27, 2019
ENGINE, SUSPENSION
VW IS AWARE THAT THERE ARE ISSUES WITH MANY OF THEIR CARS FOR VW/AUDI/PORSCHE WHERE THE TIMING CHAIN GIVES PREMATURELY AND NO RECALL HAS BEEN DONE ON THESE VEHICLES. THERE IS A CIVIL LAWSUIT THAT HAS BEEN SETTLED BUT THE PAYOUTS HAVE NOT BEEN DISSEMINATED SINCE IT WAS SETTLED IN 2018. THIS IS A MAJOR CONCERN DUE TO THERE BEING A VAST NUMBER OF MAKES AND MODELS WITH THIS MANUFACTURER YET THEY HAVE YET TO TAKE FULL RESPONSIBILITY FOR THE DEFECTS IN THEIR CALLS. I HAVE A 2009 VW CC THAT I HAVE YET TO RECEIVE ANY REIMBURSEMENT ON COSTS TO REPAIR THIS ISSUE. WHEN I WROTE INTO VW TO ADVISE THEM OF MY PROBLEM AND TO ONLY ASK THAT I BE REIMBURSED FOR THE COSTS OF REPAIR, THEY RESPONDED WITH "SORRY, YOUR WARRANTY HAS EXPIRED." MY CAR WAS IN MOTION MANY TIMES WHILE I WAS ON LONG DISTANCE TRAVEL OR IN THE CITY AND IT STALLED ON ME TWO TIMES WHILE IN MOTION. BOTH TIMES I HAD TO HAVE MY CAR TOWED IN BEFORE I FOUND OUT THE EXACT ISSUE WITH IT. THE LAST TIME I WAS GOING OVER A BRIDGE AND MY CAR WOULD NOT ACCELERATE WHILE IN TRAFFIC GOING AT LEAST 50 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193556April 3, 2019
ELECTRICAL SYSTEM, ENGINE
VEHICLE LOSS OF POWER WHILE IN MOTION, ENGINE STALL AND DRAINED BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185925March 11, 2019
STRUCTURE:BODY
INTERIOR HEAD LINER CLOTH HAS COME COMPLETELY LOOSE AND OBSCURING LINE OF SIGHT THRU REAR WINDOW. THE CAR IS GARAGE KEPT IT IS 10 YEARS OLD WITH LESS THAN 73K MILES ORIGINAL PURCHASER OWNER. WIFE PULLED IT FROM GARAGE AND AS SHE WAS BACKING THE HEADLINER CLOTH LET GO FROM ROOF MOLDING. I BELIEVE WE ARE NOT THE ONLY ONES EXPERIENCING THIS THE DEALERSHIP SAID THE PARTS HAVE TO BE BACKORDERED DUE TO DEMAND AND HAD STATED THERE WAS ANOTHER CUSTOMER BESIDE OURSELVES WITH THE SAME ISSUE. THIS IS VERY EXPENSIVE TO REPLACE TOTAL COST IS LOOKING TO BE 2K. THE ENTIRE ASSEMBLY IS SO LARGE THAT THE REAR WINDOW HAS TO BE REMOVED TO INSTALL. I BELIEVE SUBSTANDARD ADHESIVES AND OTHER MATERIALS WERE USED IN THE MANUFACTURER OF THIS ITEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185041March 8, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. ON SEVERAL OCCASIONS, AFTER THE VEHICLE WAS PARKED OVERNIGHT, THE BATTERY BECAME DRAINED AND THE VEHICLE FAILED TO START. THE BATTERY WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AN INDEPENDENT MECHANIC WAS CONSULTED, BUT WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. AN UNKNOWN DEALER AND THE MANUFACTURER WERE NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175430February 22, 2019
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2009 VOLKSWAGEN CC SPORT TURBO. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR REPLACEMENT OF DEFECTIVE FUEL PUMP CONTROL MODULE. *LD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176542February 12, 2019
AIR BAGS, FUEL/PROPULSION SYSTEM
TAKATA RECALL - I HAVE RECEIVED URGENT RECALLS SINCE APRIL 2016...I HAVE BEEN DRIVING WITH A KNOWN DANGEROUS/DEADLY ISSUE FOR 34 MONTHS...I HAVE ATTEMPTED TO HAVE THE SERVICE COMPLETED, HAVE BEEN ON A WAITING LIST AT SEVERAL DEALERSHIPS, WAS PUT ON ANOTHER ONE TODAY AFTER MAKING ANOTHER CALL. HOW DOES TAKATA GET AWAY WITH THIS??? I WAS TOLD TO WAIT ON FUEL PUMP RECALL UNTIL AIRBAG WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173271January 31, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
THE EPC LIGHT CAME ON WHILE DRIVING. THE CAR SUDDENLY LOST POWER, I KEPT HAVING TO TAKE MY FOOT OFF THE GAS, AND THEN REAPPLY, IT EVENTUALLY GOT UP TO A DECENT SPEED ON THE INTERSTATE, THEN SUDDENLY LOST ALL POWER REGARDLESS OF WHAT I DID. WAS ALMOST HIT BY AN 18 WHEELER. THIS IS THE MOST DANGEROUS AND RIDICULOUS THING TO BUILD A CAR THAT TELLS IT TO SHUT OFF WHEN IT FIRST SENSES A PROBLEM. YOU GUYS ALMOST COST ME MY LIFE!!! THIS IS THE FIRST VW I'VE EVER OWNED AND WAS TOLD I WOULD LOVE IT. WELL, I'VE HAD IT FOR 2 DAY'S AND I CAN TELL YOU IT WON'T STAY AROUND LONG IF THIS CONTINUES TO BE A PROBLEM. ONCE I MANAGED TO GET PULLED OVER I SHUT THE CAR OFF WAITED A MIN OR SO AND RESTARTED IT. THE LIGHT WENT OFF AND THE CAR DROVE LIKE NOTHING EVER HAPPENED. I HAVE TWO SMALL BOYS AND THIS IS A BIG CONCERN FOR ME. I'VE READ POST AFTER POST ABOUT THIS BEING AN ISSUE, THERE HAS TO BE SOMETHING VW CAN FIGURE OUT AS TO WHAT IS THE MAIN CAUSE, AND SURELY THERE SHOULD BE A BYPASS TO KEEP THE CAR FROM JUST SHUTTING OFF WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145127November 3, 2018
ENGINE, FUEL/PROPULSION SYSTEM
RECEIVED A RECALL, I TAKE THE CAR TO LEESBURG VOLKSWAGEN, FOR FUEL PUMP MODULE REPLACEMENT 10/26/2018, YESTERDAY 11/2/2018 DRIVING IN HIGHWAY WITH MY WIFE CAR SUDDENLY SHUTOFF IN THE MIDDLE OF HIGHWAY, I HAD TO TOW MY CAR HOME, FROM THEN CAR NOT START ANY MORE, RECALL DESTROY MY CAR, CAR THAT WAS RUNNING PERFECTLY, "NOW WHO WILL PAY FOR ALL THIS? "ME"?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131527September 25, 2018
ENGINE
TIMING CHAIN BROKE AT 115000 MILES. THIS IS BEFORE THE RECOMMENDED CHANGE OF 120,000. VOLKSWAGEN KNOWS OF THE ISSUE, AND DOES NOT OFFER ANY HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114204July 27, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND WAS TOWED TO NEFTIN VOLKSWAGEN (3550 AUTO MALL DR, WESTLAKE VILLAGE, CA 91362, (805) 497-9404) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 181095815. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109509July 4, 2018
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
I CAN ONLY SAY THAT THE CAR HAS MANY PROBLEMS THAT I CAN LOSE MY LIFE AND I DO NOT HAVE ANSWERS FROM THE MANUFACTURER, I ONLY HAVE TO DEMAND THEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102610June 19, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING BETWEEN 45 AND 65 MPH, THE ELECTRONIC POWER CONTROL WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST FORWARD MOTION ABILITY. WHILE RESEARCHING THE FAILURE, THE CONTACT BECAME AWARE THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JEFF D'AMBROSIO AUTO GROUP (1221 E LANCASTER AVE, DOWNINGTOWN, PA 19335, (610) 269-9500) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 118,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101382June 12, 2018
ELECTRICAL SYSTEM
I WAS IN MOTION AT SPEED OVER 60 ON THE HIGHWAY AND LOST CONTROL OF MY VEHICLE. THE ONLY REASON I DIDN'T CRASH WAS BECAUSE THERE WAS NO TRAFFIC. IT SUDDENLY SLOWS DOWN AND STOPS. NO CONTROL IN GAS PEDAL. I TOOK MY CAR TO THE CERRITOS DEARLERSHIP AND WAS TOLD MY CAR WAS OUT OF WARRANTY. I TOOK IT TO ANOTHER DEALER TO FIX AND IT WAS OVER $2000. IT WAS FUEL PUMP CONTROL MODULE. MY DAUGHTER HAD THE SAME CAR AND ISSUE BUT SHE TRADED HER CAR FOR ANOTHER BRAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101132June 11, 2018
ENGINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND AND THE VEHICLE LOST POWER. IN ADDITION, THE VEHICLE SHOOK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE FUEL PRESSURE SENSOR NEEDED TO BE REPLACED. THE MECHANIC DID NOT REPAIR THE VEHICLE. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099492June 4, 2018
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND A FAILURE CODE FOR THE FUEL PUMP WAS LOCATED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD REACH OUT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 126,017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099812June 4, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER EIGHT MONTHS AGO. THE DEALER (DEAN MCCRARY VOLKSWAGEN, 1525 EAST INTERSTATE 65 SERVICE RD S, SUITE A, MOBILE, AL 36606) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097270May 22, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT RECEIVED A RECALL NOTICE FROM VOLKSWAGEN DATED MAY OF 2016 REGARDING THE AIR BAGS. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS UNABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS NOT CONTACTED. THE VIN AND NHTSA CAMPAIGN INFORMATION WERE NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093888May 15, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND. THE VEHICLE WAS ABLE TO RESTART AND STALLED AGAIN. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE. THE VEHICLE WAS TOWED TO A LOCAL DEALER (VOLKSWAGEN NORTH SCOTTSDALE, 7001 E CHAUNCEY LN, PHOENIX, AZ 85054, (480) 538-4700) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE CONTACT DECIDED TO TAKE THE VEHICLE TO A SECOND DEALER (LESUEUR CAR COMPANY, 1109 E CURRY RD, TEMPE, AZ 85281, (855) 450-3922) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS WAITING TO BE REPAIRED. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 95,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092280May 7, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 45 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE. THE CONTACT WAITED FOR A FEW MINUTES, RESTARTED THE VEHICLE, AND WAS ABLE TO DRIVE NORMALLY. AFTER DRIVING A MILE DOWN THE ROAD, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO DEMONTROND VOLKSWAGEN (14101 N FREEWAY, HOUSTON, TX 77090, (281) 872-7200) WHERE IT WAS DIAGNOSED THAT THE RADIATOR HAD A LEAK AND THERE WAS ALSO AN OIL LEAK THAT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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