Volkswagen CC Complaints

983 consumer complaints on file.

#11180456February 16, 2019
ENGINE
STALLING, AND WILL START AND STALL - EPC LIGHT ON DASH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180280February 15, 2019
AIR BAGS
TAKATA RECALL VW HAS NO PART--THEY HAVE NO TIMELINE FOR THE PART--THE ARE REFUSING A LOANER UNTIL THEY HAVE THE PART (WHICH MAKES NO SENSE). THEY REFUSE TO COMMENT ON WHETHER THE CAR SHOULD BE DRIVEN. I SHOULD NOT HAVE TO CHOOSE BETWEEN MY FAMILY'S SAFETY AND SPENDING MORE MONEY--THEY NEED TO PROVIDE A LOANER! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180318February 15, 2019
ENGINE
FAILURE OF THE INLET MAIFOLD FOUND FROM CHECK ENGINE LIGHT. IT HAS HAPPENED TWICE 2 YEARS APART. ONE AT APPROX.92000 AND AGAIN AT 111000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176542February 12, 2019
AIR BAGS, FUEL/PROPULSION SYSTEM
TAKATA RECALL - I HAVE RECEIVED URGENT RECALLS SINCE APRIL 2016...I HAVE BEEN DRIVING WITH A KNOWN DANGEROUS/DEADLY ISSUE FOR 34 MONTHS...I HAVE ATTEMPTED TO HAVE THE SERVICE COMPLETED, HAVE BEEN ON A WAITING LIST AT SEVERAL DEALERSHIPS, WAS PUT ON ANOTHER ONE TODAY AFTER MAKING ANOTHER CALL. HOW DOES TAKATA GET AWAY WITH THIS??? I WAS TOLD TO WAIT ON FUEL PUMP RECALL UNTIL AIRBAG WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173935February 4, 2019
POWER TRAIN
I PUT THE CAR IN REVERSE AND THE CAR DROVE FORWARD. IT HAS ALSO ACTED AS THOUGH IT IS IN NEUTRAL WHILE IN REVERSE. EVERY TIME THIS OCCURS THE DASH TRANSMISSION LIGHT BLINKS. AT TIMES IT STUTTERS WHEN ACCELERATING FROM A STOP AND MAKES CLICKING NOISES WHEN STOPPED. THERE IS APPROXIMATELY 80K MILES ON THE TRANSMISSION, ALL SERVICES HAVE BEEN DONE AND HAS NOT BEEN IN ANY ACCIDENTS. THERE ARE NO RECALLS FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173730February 2, 2019
AIR BAGS, ELECTRICAL SYSTEM
WHAT HAPPENS IS EXACTLY WHAT IS DESCRIBED IN OTHER MODELS AND YEARS OF THE SAME MODEL. FAILURE OF THE STEERING POWER AND AIRBAG FAILURE DUE TO FAILURE OF CLOCKSPRING. THIS IS A NEW CAR AND IT WOULD BE QUITE A COINCIDENCE TO HAVE THIS SAME ISSUE WITH THE SAME MANUFACTURER AND NOT HAVE IT BE CAUSALLY RELATED BASED ON THE SAME DEFECT WHICH CAUSED A SIMILAR RECALL. THE AIRBAG SENSOR LIGHT WEN TON, HORN WOULDN'T WORK, ELECTRICAL COMPONENTS ON WHEEL WON'T WORK. BRINGING FOR REPLACEMENT OF CLOCKSPRING (SAME AS IN OTHER RECALL).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173513February 1, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN CC. WHILE PULLING INTO A PARKING SPACE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE ACCELERATED WITHOUT WARNING, THE CONTACT APPLIED EXCESSIVE FORCE TO THE BRAKE PEDAL; HOWEVER, IT CRASHED INTO A CEMENT WALL. THE CONTACT SUSTAINED NECK, SHOULDER, AND ARM INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO SCHUMACHER VOLKSWAGEN OF WEST PALM BEACH (LOCATED AT 3001 OKEECHOBEE BOULEVARD, WEST PALM BEACH, FL 33409, (561) 935-4490), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11173271January 31, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
THE EPC LIGHT CAME ON WHILE DRIVING. THE CAR SUDDENLY LOST POWER, I KEPT HAVING TO TAKE MY FOOT OFF THE GAS, AND THEN REAPPLY, IT EVENTUALLY GOT UP TO A DECENT SPEED ON THE INTERSTATE, THEN SUDDENLY LOST ALL POWER REGARDLESS OF WHAT I DID. WAS ALMOST HIT BY AN 18 WHEELER. THIS IS THE MOST DANGEROUS AND RIDICULOUS THING TO BUILD A CAR THAT TELLS IT TO SHUT OFF WHEN IT FIRST SENSES A PROBLEM. YOU GUYS ALMOST COST ME MY LIFE!!! THIS IS THE FIRST VW I'VE EVER OWNED AND WAS TOLD I WOULD LOVE IT. WELL, I'VE HAD IT FOR 2 DAY'S AND I CAN TELL YOU IT WON'T STAY AROUND LONG IF THIS CONTINUES TO BE A PROBLEM. ONCE I MANAGED TO GET PULLED OVER I SHUT THE CAR OFF WAITED A MIN OR SO AND RESTARTED IT. THE LIGHT WENT OFF AND THE CAR DROVE LIKE NOTHING EVER HAPPENED. I HAVE TWO SMALL BOYS AND THIS IS A BIG CONCERN FOR ME. I'VE READ POST AFTER POST ABOUT THIS BEING AN ISSUE, THERE HAS TO BE SOMETHING VW CAN FIGURE OUT AS TO WHAT IS THE MAIN CAUSE, AND SURELY THERE SHOULD BE A BYPASS TO KEEP THE CAR FROM JUST SHUTTING OFF WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171502January 22, 2019
FUEL/PROPULSION SYSTEM
STARTED THE CAR IT TURN OVER AND AUTOMATICALLY SHUTOFF FUEL INJECTION IT WAS ON A CITY STREET AND STOPPED SMACK IN THE MIDDLE CAUSING CARS TO GO AROUND ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170621January 17, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN CC. THE CONTACT STATED THAT THE GLASS PANEL BETWEEN THE WINDSCREEN AND THE SUN ROOF WAS CRACKED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY COULD NOT ASSIST. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. HUDSON VALLEY VOLKSWAGEN (1148 U.S. 9, WAPPINGERS FALLS, NY 12590, (845) 250-3875) STATED THAT THERE WAS NO RECALL OR WARRANTY AND COULD NOT ASSIST; ALTHOUGH, THE VEHICLE WAS JUST PURCHASED FROM THEM A WEEK EARLIER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166491January 11, 2019
AIR BAGS
TAKATA RECALL. VW WILL NOT REPLACE THE RECALLED AIRBAG. I DO NOT FEEL SAFE DRIVING MY CAR. I CALLED MANY TIMES AND GET MANY NOTICES IN THE MAIL TO GET IT REPLACE. UPON CALLING THEY (VW OF ONTARIO, SAN BERNARDINO AND MORENO VALLEY INCLUDING THE CORPORATE LINE. THAT THERE ARE NO AIRBAGS AND THE MANUFACTURE WENT OUT OF BUSINESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166320January 10, 2019
AIR BAGS, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL SYSTEM FAILED AND CODE NUMBER: P2293 WAS LOCATED. THE DEALER ALSO INFORMED THE CONTACT OF TWO OPEN RECALLS: NHTSA CAMPAIGN NUMBERS: 17V509000 (FUEL SYSTEM, GASOLINE) AND 18V148000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER DID NOT NOTIFY HIM ABOUT THE RECALLS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROMISED TO CALL THE CONTACT BACK. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163613December 27, 2018
AIR BAGS
TAKATA RECALI I ASKED BOARDWALK VOLKSWAGEN(1 BAIR ISLAND RD, REDWOOD CITY, CA 94063) TO HELP ME TO ADDRESS TAKATA RECALL. HOWEVER, THEY JUST SAY THEY DO NOT HAVE RELATED PARTS, AND DO NOT RESPONSE ME AGAIN. IT SEEMS THAT THEY WON'T HELP TO ADDRESS THE TAKATA RECALL, WHICH IS A VERY SEVERE RECALL. I FEEL VERY DISAPPOINTED ABOUT THEIR RESPONSES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163294December 24, 2018
UNKNOWN OR OTHER
WHEN VEHICLE IS IN MOTION THERE HAS BEEN MULTIPLE TIMES I CAME CLOSE TO GETTING IN AN ACCIDENT DUE TO BEING UNABLE TO USE MY HORN. MY HORN AND CONTROLS NOT WORK DUE TO THE CLOCK SPRING HARNESS. THE VW CLOCK SPRING WARRANTY WILL NOT COVER THE FIX DUE TO MY AIRBAG LIGHT NOT BEING ON YET. MY HORN NOT WORKING ALONE IS A SAFETY ISSUE AND THEY REFUSE TO SEE IT THAT WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156784December 7, 2018
AIR BAGS
TAKATA RECALL. I TOOK MY CC FOR RECALL ON THE AIRBAG IN VW DEALER IN COUNTRYSIDE, IL.THE REPLACE THE AIRBAG AND GIVE ME THE CAR BACK WITH AIRBAG ERROR ON THE DASHBOARD.AFTER THAT THEY SERVICE DEPARTMENT TOLD ME THAT I NEED TO CALL FOR APPOINTMENT COME BACK WHEN IS AVAILABLE, PAY THEM $140 FOR DIAGNOSTIC AND THEN THEY CAN TELL ME WHAT IS WRONG WITH MY AIRBAG.THEY WANT ME TO DRIVE MY CAR WITH OUT AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156038December 4, 2018
FUEL/PROPULSION SYSTEM
I AM A U.S SERVICE MEMBER STATIONED OVERSEAS. I WILL BE SERVING OVERSEAS UNTIL NOVEMBER 2021. WHILE DRIVING ON THE AUTOBAHN WITH MY FAMILY, I GOT ON THE LEFT LANE TO PASS A VEHICLE NEXT TO ME. WHEN I HIT ON THE ACCELERATOR, OUT OF THE BLUE, MY VEHICLE SEEMS TO LOSE POWER AND THE EPC CODE ON MY DASHBOARD STARTED FLASHING. THE VEHICLE STARTED CHOKING AND SLOWED DOWN INSTEAD. IN CONFUSION AND THE LOUD HONKING FROM THE VEHICLES BEHIND AND NEXT TO ME, I TURNED MY HAZARD LIGHTS AND SWITCHED TO THE FAR RIGHT LANE. I IMMEDIATELY CONTACTED THE LOCAL VW DEALERSHIP IN GERMANY AND WAS INFORMED THAT THERE WAS A RECALL ON MY VEHICLE FOR THE FUEL PUMP MODULE AND TAKATA AIRBAG BUT IT COULD ONLY BE DONE IN THE STATES. I CONTACTED OMSC AND THEY INFORMED ME THAT THERE WAS NOTHING THEY COULD DO AND I WOULD HAVE TO CONTACT VW AMERICA. WHEN I CONTACTED VW AMERICA AND TOLD THEM ABOUT MY SITUATION, I WAS INFORMED I WOULD HAVE TO WAIT UNTIL 2021 WHEN I RETURN TO THE U.S. I AM WORRIED FOR MY SAFETY AND THAT OF MY FAMILY DRIVING THIS VEHICLE. ANY HELP WOULD BE APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154245November 27, 2018
POWER TRAIN
MY 2012 VW CC IS IN THE SHOP AS I WRITE THIS AS IT HAS BEEN IDENTIFIED WITH A DEFECTIVE TIMING CHAIN/TENSIONER. IT WAS ONLY A MATTER OF TIME BEFORE MY ENGINE HAD CATASTROPHIC FAILURE LIKE THE HUNDREDS OF OTHERS VW HAS ACKNOWLEDGED. MY MODEL IS LISTED ON THE RELATED VW SETTLEMENT SITE AS PART OF THE AFFECTED MODELS BUT YET MY VIN HAS BEEN APPARENTLY LEFT OUT OF THE SETTLEMENT SO I HAVE TO PAY ON MY OWN. NO ONE CAN EXPLAIN TO ME WHY MY CAR IS BEING EXCLUDED WHEN IT HAS THE PROBLEM PARTS VW HAS CONCEDED TO. I THINK VW DELIBERATELY TAMPERED WITH THE NUMBERS OF THE VEHICLES AFFECTED TO CUT DOWN ON SETTLEMENT COSTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154349November 27, 2018
FUEL/PROPULSION SYSTEM
SAFETY RECALL 20AE SUBMITTED REPAIR RECEIPT TO GET THE REIMBURSEMENT IN JUNE, 2018 BUT I DIDN'T GET IT YET. I CALLED THE CUSTOMER SERVICE ON NOV 5, 2018 AND THEY SAID THEY RECEIVED MY REIMBURSEMENT REQUEST FORM AND WILL REACH TO ME WITHIN 14 DAYS. BUT, THEY DIDN'T.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153107November 21, 2018
ENGINE
ENGINE KEEPS STALLING, HAD FUEL PUMP REPLACE PER 4TH RECALL FOR THIS VEHICLE. THE CAR STILL STALLS, EXTREMELY DANGEROUS WHILE DRIVING ESPECIALLY ON THE HIGHWAY WHEN I HAVE TWO KIDS IN THE CAR. THE CAR WONT GO IN REVERSE LIKE A NORMAL CAR BC IT STALLS TOO, I HAVE TO TURN THE CAR OFF AND THEN BACK OFF TO BE ABLE TO REVERSE. I WAS DRIVING DOWN A SMALL RAMP ON IN A PARKING GARAGE, THE CAR STALL AGAIN. NO ONE IS ABLE TO HELP ME AND VOLKSAGEN KEEPS TELLING ME MY ENGINE LIGHT IS ON AND I KEEP TELLING THEM IT COMES ON WHEN MY CAR STALLS! I FEEL LIKE IM IN A DEATH CAR, I RATHER WALK INSTEAD OF DRIVE MY VOLKSWAGEN AND VERY FRUSTRATING THAT I HAVE TO PAY THIS LOAN WHEN THE CAR CONSTANTLY STALLS ON ME. HARD FOR ME TO TRADE IN AS WELL BC I OWE ABOUT 6K AND IM IN MEDICAL SCHOOL. CAN SOMEONE ANYONE PLEASE GIVE ME TIPS ON HOW TO HANDLE THIS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152202November 17, 2018
ENGINE
THE CAR HAS 50,000 MILES ON IT AND ONE DAY I STARTED THE CAR IN THE MORNING AND IT WAS QUITE AS IT SHOULD BE THEN IT STARTED IT TO MISFIRING AND START TO SHUT OFF. I TOOK IT TO THE MECHANIC AND THE DEALER, THEY BOTH CONFIRMED THAT THE TIMING BELT NEEDS TO BE REPLACED AND I SHOULDN'T BE STARTING THE CAR UNTIL I GET IT FIXED. I CAN NOT BELIEVE THAT THIS MAJOR PROBLEM WILL OCCUR ON A CAR THAT HAS A LOW MILEAGE LIKE MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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