Volkswagen CC Complaints

983 consumer complaints on file.

#10373211December 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MECHATRONIC UNIT MALFUNCTION AFTER 6000MI-CAR MOVES FORWARD BUT NOT BACKWARD; HARSH AND JUMPING STOP AND GO; RATTLES OR SPARK-LIKE NOISE INSIDE FRONT PANEL AND GETTING WORSE WHEN ROAD IS ROUGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370480December 13, 2010
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
HESITATION AND JUTTERING, VIBRATION, SURGING WHEN ACCELERATING AFTER A STOP. THERE IS NO RHYME OR REASON TO WHEN THE CAR IS GOING TO ACT UP AND NOT ACCELERATE AS IT IS SUPPOSED TO. ESPECIALLY DANGEROUS WHILE IN TRAFFIC OR AT AN INTERSECTION.THE CAR DOES NOT SHIFT GEARS SMOOTHLY, IT IS A CONSTANT JERKING WHILE DRIVING. THE CARS ALSO ROLLS UP TO 6" WHEN YOU PUT IT IN PARK EVEN WHEN ON A FLAT LEVEL SURFACE. THE DEALER KEPT MY CAR FOR 1 MONTH AFTER I COMPLAINED A SECOND TIME, THEY REPLACED THE MECHATRONICS AND ALSO UPDATED THE SOFTWARE, THERE IS NO IMPROVEMENT OR CHANGES. MY FIRST COMPLAINT WAS AT MY FIRST SERVICE AND THEY SAID THEY COULDN'T DUPLICATE THE PROBLEM. MY CAR IS BACK AT THE DEALER AND HAS BEEN FOR 3 WEEKS NOW, AGAIN, THEY ARE SAYING THEY CANNOT DUPLICATE THE PROBLEM AND HAVE TOLD ME THE PERFORMANCE OF THE CAR IS "NORMAL" BECAUSE OF THE MECHATRONIC SYSTEM. I HAVE ALSO CONTACTED VOLKSWAGEN CORPORATE BECAUSE THE DEALER HAS NOT BEEN VERY HELPFUL AND THEY INSIST THAT THE CAR DRIVES LIKE IT SHOULD. I'VE OWNED MANY NEW CARS AND HAVE NEVER HAD THE ISSUES I AM HAVING WITH THIS CAR. I DO NOT FEEL SAFE IN THIS CAR WHILE DRIVING IT. I DROVE ANOTHER CC AND IT DROVE EXACTLY LIKE MINE. VOLKSWAGEN NEEDS TO ADDRESS THIS IMMEDIATELY WHATEVER THE ISSUE IS, SEEMS TO ME IT IS AN ENGINEERING DESIGN PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368306November 30, 2010
SEATS
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT THE DRIVER SEAT HAD A BERM ON THE SIDE WHICH WAS TOO HIGH FOR HER. IT CAUSED HER TO TRIP AND FALL TO THE PAVEMENT AND SHE INJURED HERSELF TWIE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE VEHICLE WAS NOT MADE FOR HER TO DRIVE AND OFFERED NO FURTHER ASSISTANCE. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10365929November 16, 2010
STEERING
TL*THE CONTACT OWNS 2009 VOLKSWAGEN CC. THE CONTACT STATED THAT THE STEERING WHEEL WOULD SHAKE WHEN THE VEHICLE WAS STARTED. THE VEHICLE WILL BEEP AND THE RED STEERING SYSTEM MALFUNCTION INDICATOR LIGHT ILLUMINATED. WHEN THE FAILURE OCCURRED THE CONTACT WAS UNABLE TO CONTROL THE VEHICLE. THE DEALER STATED THAT THE FAILURE WAS CAUSED BY THE STEERING GEAR BOX WHICH WAS RELATED TO NHTSA RECALL 08V577000, STEERING:GEAR BOX (OTHER THAN RACK AND PINION). THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE DEALER ALSO STATED THAT THE VEHICLE DID NOT DISPLAY AN ERROR CODE. THE FAILURE MILEAGE WAS 9000. THE CURRENT MILEAGE WAS 13000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363856November 3, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN CAR IS COLD, ACCELERATION-STOPPING IS FINE. AFTER ENGINE IS WARM, TAKE FOOT OFF BRAKE AND CAR LUNGES FORWARD TWO OR MORE TIMES. WHEN ACCELERATE, THERE IS SLIGHT HESITATION THEN IT CLUNKS AND PROCEEDS FORWARD, THROWING PASSENGER HEADS BACKWARDS. MENTIONED PROBLEM TO DEALER AT FIRST OIL CHANGE, BUT WAS TOLD THAT'S JUST THE WAY THE NEW TRANSMISSION OPERATES. WAITING TO SEE IF RECALL ISSUED BEFORE NEXT OIL CHANGE. LOVE CAR BUT LUNGING AND HESITATION IS DANGEROUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363897November 3, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
SIGNIFICANT HESITATION AND JUTTERING, VIBRATION, AND ACCELERATION LAG WHEN STARTING FROM A STATIONARY STOP. ISSUE ALSO OCCURS WHEN STARTING FROM A SLOW OR VIRTUALLY STOPPED CONDITION. VEHICLE WANTS TO CUT OUT (ENGINE APPEARS TO WANT TO SHUT DOWN) BEFORE LURCHING FORWARD WHILE GENTLY ACCELERATING. THE ISSUE IS HAZARDOUS WHEN PARKING IN PARKING LOTS BECAUSE THERE IS NO FINESSE ON SLOW SPEED ACCELERATION. THIS ISSUE IS CHALLENGING WHEN TRAVELING IN HEAVY TRAFFIC AT SLOW SPEEDS. THIS ISSUE ALSO OCCURS WHEN SLOWING DOWN FROM HIGHWAY SPEEDS AS THE ENGINE APPEARS TO CUT OUT BEFORE RECOVERING TO A NORMAL RESTING REVOLUTION. DEALERSHIP HAS CONFIRMED WITH VW THAT THIS IS WITHIN "NORMAL OPERATING EXPECTATIONS", THERE ARE OBVIOUS PROBLEMS WITH THE VEHICLE'S GEARBOX THAT I WISH VW WOULD SOLVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363343October 29, 2010
UNKNOWN OR OTHER
LOW COOLANT LIGHT CAME ON, REPLACED COOLANT ASSUMING CAR WAS NOT PREPPED BY DEALER PROPERLY. RETURNED TO PARKED CAR, COOLANT LEAKED ALL OVER GARAGE FLOOR. PER DEALER CAUSED BY HOLE IN RADIATOR ALONG SEAM. RADIATOR ASSEMBLY REPLACED, UPON FURTHER TESTING COOLING FAN ASSEMBLY ALSO BAD, COOLING FAN ASSEMBLY REPLACED ALSO. COVERED BY WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358314September 29, 2010
TIRES
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH, WHEN HE NOTICED THAT THERE WAS EXCESSIVE VIBRATION AND SHAKING WITHIN THE STEERING WHEEL, EXTERIOR DOOR PANELS AND FLOORBOARD AREA WHICH CAUSED DIFFICULTY IN MAINTAINING THE CONTROL OF THE VEHICLE. THE FAILURE OCCURRED THE SAME DAY OF THE VEHICLE PURCHASE DATE AND CONTINUED WHEN DRIVING AT THE SPEED RATE OF 50 MPH OR GREATER. THE VEHICLE WAS TAKEN TO THE DEALER ON FIVE DIFFERENT OCCASIONS FOR THE IDENTICAL PROBLEM. THE TECHNICIAN INFORMED THAT THE MANUFACTURER INSTALLED THE INCORRECT TYPE OF TIRES ON THE VEHICLE THAT AFFECTED IN THE PROPER BALANCING OF THE TIRES. A SET OF FOUR TIRES WERE REPLACED TWO DIFFERENT TIMES ON THE VEHICLE. THE SECOND TIME THE TECHNICIAN REPLACED THE FOUR TIRES WITH A DIFFERENT TIRE MANUFACTURER AND THE PROBLEM WAS CORRECTED. IN ADDITION, THE REAR DRIVER AND PASSENGER SIDE WINDOWS WOULD LEAK WHEN EXPOSED TO WATER. THE DEALER ATTEMPTED TO REPAIR THE DEFECT ON FIVE DIFFERENT TIMES BUT THERE WAS NO SUCCESSFUL RESOLUTION. THE FAILURE MILEAGE WAS 240. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357779September 27, 2010
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING 65 MPH ON THE FREEWAY WHEN THE CAR , "WITH OUT WARNING"THE CAR DECELERATED AND STOPPED. IT WAS IN DRIVE, I HAD TO PUT IT IN PARK AND RESTART IT. I WAS VERY LUCKY NOT TO GET HIT. THIS IS A MAJOR ISSUE AND NEEDS TO BE ADDRESSED. I AM TAKING IT TO THE DEALER TODAY. 09/27/2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345126July 25, 2010
FUEL SYSTEM, GASOLINE
I HAVE OWNED A 1997 VW EUROVAN CAMPER FOR 3 YEARS. IT IS ONLY DRIVEN HALF A DOZEN TIMES A YEAR AND IS GARAGE STORED. TWO YEARS AGO, UPON START UP, I NOTICED THE SMELL OF FUEL (GASOLINE) AND FOUND IT SPRAYING FROM A FUEL FILTER CONNECTION BENEATH THE VEHICLE. I TOOK IT TO A VW DEALER, WHO REPLACED THE CRIMP CONNECTIONS TO THE FILTER. NOW AGAIN LAST MONTH, THE SAME PROBLEM HAS RECURRED. THE LEAK APPEARS TO BE COMING NOT FROM THE CRIMPED FUEL-LINE, BUT FROM SOME SORT OF QUICK-CONNECT TYPE OF FITTING THAT CONNECTS TO THE LOWER FILTER. NOTE THAT THE PROBLEM ONLY SEEMS TO OCCUR UPON START-UP IN THE MORNING, BUT DISAPPEARS SOME TIME LATER, SO THAT WHEN THE VEHICLE IS TAKEN IN TO A DEALER, THERE IS NO LEAK TO BE OBSERVED. FROM LOOKING ON THE INTERNET, I HAVE FOUND THAT 1993 EUROVANS WERE SUBJECT TO A RECALL IN CANADA FOR LEAKING FUEL LINES, BUT NOTHING EVER IN THE US. EVIDENTLY, THE PROBLEM IS STILL ONGOING AS I HAVE READ DOZENS OF COMPLAINTS AND POSTINGS ON THE INTERNET THAT DESCRIBED FUEL LEAKS HERE IN THE US, SOME OF WHICH INDICATE FUEL LEAK-RELATED FIRES HAVE COMPLETELY BURNED EUROVANS TO THE GROUND. I HAVE ALSO READ THAT VW DEALERS ARE DENYING THERE IS EVEN A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341242July 2, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHILE DRIVING 10 MPH THE CONTACT APPLIED THE BRAKES AND NOTICED THAT THE BRAKE PEDAL HAD FALLEN ONTO THE FLOOR WHICH INCREASED THE STOPPING DISTANCE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO THE WAY HE WAS DRIVING THE VEHICLE. THE CONTACT STATED THAT THE FAILURE HAD OCCURRED SINCE THE VEHICLE WAS PURCHASED. THE FAILURE MILEAGE WAS 250 AND THE CURRENT MILEAGE WAS 2000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339734June 23, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
FAILURE IN TRANSMISSION OF MY VW CC 2010, TREMBLE WHEN THE CAR STOPS AND TAKE OFF, ALSO ON THE GO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339091June 18, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT ATTEMPTED TO BRAKE FROM SPEEDS OF 35 MPH AND THE BRAKES DID NOT ENGAGE. THE VEHICLE ABNORMALLY ACCELERATED AND THE CONTACT WAS ABLE TO STOP THE VEHICLE. THE CONTACT STATED SHE HAD EXPERIENCED THE FAILURE AT LEAST 5 TIMES. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 0 AND THE CURRENT MILEAGE WAS 1,953.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336002June 13, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TWO MONTHS INTO A NEW PURCHASE OF A 2010 CC I NOTICED A CONSTANT" BUCKING AND JERKING" OF THE CAR IN TRAFFIC OR AFTER THE CAR BECOMES HOT.. ITS VERY NOTICEABLE AT LOW SPEED STOP AND GO TRAFFIC.. IT'S VERY ANNOYING. AND MANY TIMES SHIFTING FROM REVERSE TO 1ST IT FEELS LIKE THE GEARS TAKE A SECOND TO CONNECT SO THERE IS A "HARD BUCK" ONCE IT DOES AND YOU CAN HEAR A HARD CRANKING NOISE. IVE TAKEN THE CAR BACK TO DEALER IT TOOK THEM A DAY AND A HALF TO DUPLICATE THE PROBLEM. THEY SAY ITS THE MECHATRONICS SYSTEM. I'VE BEEN WAITING NEARLY 4 WEEKS FOR REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329182May 6, 2010
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHEN STARTING THE VEHICLE, THE CHECK ENGINE AND GAS CAP WARNING LIGHTS ILLUMINATED ON THE DASHBOARD. THE DEALER MADE UNKNOWN REPAIRS TO THE VEHICLE BUT TO NO AVAIL. THE FAILURE RECURRED THREE ADDITIONAL TIMES AND WAS TAKEN BACK TO THE DEALER. THE DEALER ADVISED THAT THE FUEL TANK IMPLODED WHILE IN THE DEALERS POSSESSION. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326479April 19, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING
PROBLEMS WITH VW DSG TRANSMISSION - 2010 CC SPORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321498March 23, 2010
UNKNOWN OR OTHER
VEHICLE LOST POWER WHILE DRIVING. DEALER "FOUND CODE P0221-000-ANGLE 2 FOR THROTTLE VALVE G188 IMPLAUSABLE SIGNAL SPORADIC. FOUND TSB 01-09-04." REPLACED THROTTLE BODY AND PERFORMED A 6 WIRE REPIN WITH NEW CONNECTOR TO THROTTLE BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316378March 3, 2010
STEERING
STEERING WHEEL LOCKED ONE TIME. TURNED OFF ENGINE AND, WHEN RESTARTED CAR, STEERING WORKED FINE. TOOK CAR TO DEALERSHIP AND THEY REPLACED THE RACK AND PINION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306949February 16, 2010
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
STEERING PROBLEM WITH 2009 VOLKSWAGEN CC VR 6 4MOTION. *NJ THE CONSUMER STATED THE VEHICLE HAD A TENDENCY TO DRIFT TO THE LEFT OR RIGHT, KIND OF A FLOATING MOTION WITHOUT ANY MOVEMENT OF THE STEERING WHEEL. AS A RESULT, IT REQUIRED CONSTANT ATTENTION AT HIGHER SPEEDS AND WAS MOST DISTURBING DURING TRAFFIC OR NARROW LANE DRIVING. THE DEALER EXAMINED THE STEERING MECHANISM, SUSPENSION, WHEELS AND TIRES AND ALL WERE FOUND TO BE WITHIN SPECIFICATIONS. THE CONSUMER MENTIONED RECALL 08V577000 THAT SEEMED TO BE RELATED TO THE PROBLEM HE WAS EXPERIENCING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296939December 25, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
EVERY TIME MY 2010 VOLKSWAGEN CC WITH A DSG TRANSMISSION (SEE ACTION NO. PE09035) COMES TO A STOP, AND EVERY TIME IS STARTS IN MOTION FROM A STOP, THE ENTIRE CAR TREMBLES. MY LOCAL DEALER (GANLEY) IN BEDFORD, OHIO, HAS TOLD ME THAT SINCE THERE ARE NO ERROR CODES, THE VEHICLE "IS SUPPOSED TO DO THAT." VOLKSWAGEN OF AMERICA HAS TAKEN THE IDENTICAL POSITION. I KNOW THE CAR IS NOT SUPPOSED TO DO WHAT IT IS DOING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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