Volkswagen CC Complaints

983 consumer complaints on file.

#11104192June 27, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
NHTSA RECALL NUMBER17V509: I HAD MY EPC DASH LIGHT FOR MY VEHICLE TURNED ON WHILE DRIVING ON THE HIGHWAY TO MY JOB ON 6/14/18 . THE DRIVE WAS REALLY ROUGH AND BUMPY AND THE EXHAUST WAS FUMING WITH EMISSIONS FROM THE BACK.I EVENTUALLY GOT TO MY JOB, OFFED MY CAR AND HAD TO GET MY CAR TOWED TO MY LOCAL MECHANIC ON 6/18/18 WHERE HE FOUND THAT THE FUEL PUMP MODULE WAS FAULTY. HE CHARGED ME $323.30 OUT THE DOOR FOR THE FUEL PUMP MODULE AND LABOR. I CONTACTED VW TO SEEK FOR REIMBURSEMENT ON 6/22/18 BUT WAS TOLD THERE IS A "PENDING RECALL" AND THAT IT HAS NOT BECOME ACTIVE YET SO THEY CANNOT ISSUE ME A REIMBURSEMENT UNTIL THEN. AS PER NHTSA THIS RECALL WAS KNOWN SINCE 8/16/17 AND IT HAS NOW BEEN NEARING A YEAR WITHOUT ANY RESOLUTION. I AM SEEKING TO GET MY AMOUNT REIMBURSED AS SOON AS POSSIBLE AND HOPING THAT NHTSA WILL BE ABLE TO ASSIST IN THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103959June 26, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE WILL STALL OUT WHILE DRIVING OR PULLING OUT FROM A STOPPED POSITION. IT IS VERY DANGEROUS AS IT DOES THIS ON A DAILY BASIS. MY DAUGHTER HAD IT STALL OUT ON THE INTERSTATE WHILE GIVING IT GAS TO PASS ANOTHER VEHICLE. SHE WAS IN THE MIDDLE OF THE INTERSTATE SITTING THERE AND CALLED 911. THE VEHICLE RESTARTED BUT PUT HER IN A VERY DANGEROUS POSITION ON A BUSY INTERSTATE. THERE IS A RECALL ON THE FUEL PUMP AND ELECTRICALLY THAT WAS ISSUED A YEAR AGO -- HOWEVER THERE ARE NO PARTS TO FIX IT THEY SAY. WE HAVE NOT BEEN NOTIFIED OF ANY PARTS. I HAVE CALLED VW AND THEY SAID THAT IF I TOOK IT TO A DEALER FOR DIAGNOSIS THEY MIGHT COULD HELP WITH FINANCIAL ASSISTANCE. I TOOK IT TO THE DEALER AND THEY SAID THERE WAS NO CODE INDICATING THAT THE FUEL PUMP PROBLEM EXISTED. HOWEVER, I EXPLAINED THAT THE CAR IS DOING EXACTLY WHAT THE RECALL SAYS IS HAPPENING. I AM SO FRUSTRATED AND FEEL THAT VW IS PUTTING OUR FAMILY AT RISK ON A DAILY BASIS. WE NEED THIS PART AND REPAIR DONE ON OUR CAR IMMEDIATELY. WAITING OVER A YEAR WHEN A KNOWN PROBLEM EXIST IS JUST NOT RIGHT -- WHEN THIS CAN PUT A LIFE AT RISK. IF THE CAR STALLS OUT PULLING OUT IN FRONT OF ANOTHER VEHICLE OR GOING DOWN THE ROAD ON A BUSY INTERSTATE WHEN GIVING IT GAS TO PASS A VEHICLE IS JUST A HORRIFIC ACCIDENT WAITING TO HAPPEN. NUMEROUS LIVES COULD BE IMPACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103877June 25, 2018
ENGINE
BROKEN TIMING CHAIN/BELT. WE WERE LEAVING A RESTAURANT, WHILE IN THE PARKING MOVING FORWARD THE CAR HESITATED....AND THEN STALLED. I RE-STARTED IT AND IT WAS MAKING FUNNY SOUND. I TURNED IT OFF AND ASK FOR HELP PUSHING IT BACK INTO A PARKING SPOT. WE HAD IT TOWED TO A LOCAL IMPORT REPAIR SHOP FOR DIAGNOSES, WE WERE REFERRED TO A VW DEALER AND TOLD TO RESEARCH CLASS ACTION LAW SUITE REGARDING TIMING CHAIN/BELT FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103521June 23, 2018
ENGINE
MY CAR ENGINE BROKE DOWN ALL OF A SUDDEN WITHOUT GIVING ANY ENGINE LIGHT WARNING. I HAD TO TOW MY CAR TO A VOLKSWAGEN DEALER AND THEY DIAGNOSED THE CAR AND SAID THAT IT DID NOT HAVE ANY ENGINE OIL IN IT AND BECAUSE OF WHICH TIMING BELT RIPPED OFF AND DAMAGED ALL THE PISTONS. THIS WAS VERY VERY UNEXPECTED BECAUSE IT DID NOT GIVE ME ANY ENGINE LIGHT ON. IF ENGINE OIL IS LOW IT SHOULD HAVE GIVEN A WARNING LIGHT TO CATCH MY ATTENTION. VERY FORTUNATELY IT HAPPENED IN MY COMMUNITY AND DID NOT HAPPEN ON BUSY HIGHWAY WITH MY BABY ON BOARD. I CANNOT IMAGINE THAT HAPPENING WITH BABY ON BOARD ON INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102927June 21, 2018
VEHICLE SPEED CONTROL, WHEELS, UNKNOWN OR OTHER
SOMETHING IN THE FRONT LEFT WHEN I GET SPEED OVER 55 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103106June 21, 2018
ENGINE
WHEN TURNING CORNERS, CHECK ENGINE LIGHT WOULD FLASH ON AND ENGINE WOULD SOMETIMES MISFIRE. I TOOK IT IN TO THE VW DEALERSHIP TO LOOK AT IT FOR THE SECOND TIME. THEY PERFORMED DIAGNOSTICS AND THEN WENT TO PULL THE VEHICLE OUT OF SHOP AND IT WOULD NOT START. THEY DETERMINED THE TIMING CHAIN SLIPPED. THANKFUL THAT THIS DID NOT HAPPEN WHILE DRIVING AS IT WOULD HAVE BEEN VERY DANGEROUS. THE DEALERSHIP MUST DISMANTLE THE ENGINE TO DETERMINE ROOT CAUSE AND PRICE FOR PROPER REPAIRS, WHICH THEY ARE ESTIMATING AS $2,000 TO $5,000 - WHICH IS MORE THAN THE CAR IS WORTH. WE TOOK GREAT CARE OF THIS CAR INCLUDING SERVICING AS RECOMMENDED. IT HAD 150K MILES, BUT WE SHOULD HAVE BEEN ABLE TO DRIVE THIS CAR FOR MANY MORE MILES. VW SHOULD HAVE ISSUED A BULLETIN FOR SERVICING THIS KNOWN ISSUE AND WE WOULD NOT HAVE BEEN FORCED TO BUY A NEW VEHICLE, MOREOVER, THEY SHOULD HAVE ISSUED A RECALL AS THIS COULD BE FATAL IF IT WENT OUT WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102801June 20, 2018
EXTERIOR LIGHTING
FAILED STATE SAFETY INSPECTION: 'FOG LIGHTS REMAIN ON ONCE HI-BEAM LIGHTS ARE ACTIVATED.' MY WIFE PURCHASED A BRAND NEW 2015 VOLKSWAGEN CC FROM ATLANTA GEORGIA VOLKSWAGEN DEALERSHIP. SHE MOVED FROM GA TO MD IN APRIL 2018. THEREFORE, SHE HAD TO HAVE THE CAR MD SAFETY INSPECTED. THE CAR FAILED BECAUSE THE FOG LIGHTS REMAINED ON ONCE THE HI-BEAM LIGHTS WERE ACTIVATED. MD STATE LAWS REQUIRES THE FOG LIGHTS TO AUTOMATICALLY SHUT OFF WHEN THE HI-BEAMS ARE ON. THIS CAR HAS NEVER BEEN IN ACCIDENT NOR SERVICE BY ANYONE OTHER THAN VOLKSWAGEN. I TOOK THE CAR TO LOCAL VOLKSWAGEN (POHANKA) AND THEY RAN DIAGNOSTIC. UNFORTUNATELY, THE VOLKSWAGEN MECHANIC IDENTIFIED THE VEHICLE AS BEING CODED INCORRECTLY WITH (GERMAN SPECIFICATION) VERSES US SPECIFICATIONS. POHANKA SERVICE MANAGER CONTACTED VOLKSWAGEN DIRECTLY AND THEY CHARGED ME $125 TO FIX. I HAVE A MAJOR ISSUE WITH THIS PAYMENT BUT NEED TO PASS THE MD INSPECTION. THE CAR WAS PURCHASED BRAND NEW FROM A 'ATLANTA, GEORGIA VOLKSWAGEN DEALERSHIP IN THE UNITED STATES' AND BIG VOLKSWAGEN WOULD NOT HONOR FIXING THIS SAFETY ISSUE. THE CAR HAS $43K MILES AND WAS ORIGINALLY REGISTERED IN GA. VOLKSWAGEN MENTIONED THE CAR IS PASS ITS WARRANTY. I DON'T ARGUE THAT POINT BUT THEY SOLD A VEHICLE THAT DIDN'T NOT AND WOULD NOT HAVE PASSED ANY STATE SAFETY INSPECTION THAT REQUIRES FOG LIGHTS TO AUTOMATICALLY TURN OFF WHEN ACTIVITY THE HI-BEAMS. SO, SINCE THEY KNOW IT'S A PROBLEM AND ONLY. ACCORDING TO THE MECHANIC AFTER TALKING WITH BIG VOLKSWAGEN, THIS HAS BEEN A KNOWN BUT REFUSE TO ISSUE A RECALL BECAUSE ENOUGH PEOPLE ARE COMPLAINING. I AM HIGHLY UPSET THAT I HAD TO SPEND $125 TO FIX A SAFETY ISSUE FOR A BRAND NEW CAR. IT'S NOT GOING TO BE AN ISSUE UNTIL SOMEONE IS INJURED. WHO ELSE DO I NEED ADDRESS MY ISSUES WITH ABOUT THIS SAFETY ISSUE? PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102831June 20, 2018
FUEL SYSTEM, GASOLINE:DELIVERY
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER (KUHN VOLKSWAGEN IN TAMPA, FL), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE CONTACT EXPERIENCED THE FAILURE LISTED IN THE RECALL, WHICH CAUSED THE BATTERY TO BE REPLACED ON TWO SEPARATE OCCASIONS BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 85,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102610June 19, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING BETWEEN 45 AND 65 MPH, THE ELECTRONIC POWER CONTROL WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST FORWARD MOTION ABILITY. WHILE RESEARCHING THE FAILURE, THE CONTACT BECAME AWARE THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JEFF D'AMBROSIO AUTO GROUP (1221 E LANCASTER AVE, DOWNINGTOWN, PA 19335, (610) 269-9500) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 118,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102476June 18, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY CAR SHUT DOWN WHILE I WAS DRIVING THE CAR HAD FUEL AND WASN'T ABLE TO REGISTER THERE WAS FUEL IN THE CAR AND WAS TOLD IT WAS THE THROTTLE BODY AND THAT MY CONVERTER WENT BAD. IT HAD ALL THE SIGNS OF A FUEL COMPONENT PROBLEM. I AM TOLD THE CONVERTER AND THROTTLE BODY DAMAGE CAN BE DIRECTLY FROM THE FUEL PUMP ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101988June 15, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HENDRICK VOLKSWAGEN OF CONCORD (7500 HENDRICK AUTO PLAZA NW, CONCORD, NC) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THERE WERE NO PARTS MANUFACTURED FOR ANY DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101849June 14, 2018
ENGINE
TRIED TO START THE CAR AND THE TIMING CHAIN TENSIONER FAULTED CAUSING THE VALVES TO BREAK. THE VEHICLE WAS TURNED OFF PARKED ON A CITY STREET AND NOT IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101570June 13, 2018
ENGINE, ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ELECTRICAL POWER FOR OVER A YEAR WHILE WAITING TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). IN ADDITION, THE ENGINE WARNING INDICATOR ILLUMINATED INTERMITTENTLY. PATTERSON TYLER VOLKSWAGEN (3800 CHANDLER HWY, TYLER, TX 75702, (903) 218-6222) AND HEWLETT VOLKSWAGEN (7951 HEWLETT LOOP, GEORGETOWN, TX 78626) WERE CONTACTED AND CONFIRMED THAT THE PART WAS UNAVAILABLE. THE DEALERS COULD NOT DETERMINE WHEN THE PART WOULD BE PROVIDED TO THE MANUFACTURER. THE CONTACT NO LONGER DROVE THE VEHICLE TO PREVENT A POTENTIAL FAILURE OR SAFETY RELATED SITUATION. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101382June 12, 2018
ELECTRICAL SYSTEM
I WAS IN MOTION AT SPEED OVER 60 ON THE HIGHWAY AND LOST CONTROL OF MY VEHICLE. THE ONLY REASON I DIDN'T CRASH WAS BECAUSE THERE WAS NO TRAFFIC. IT SUDDENLY SLOWS DOWN AND STOPS. NO CONTROL IN GAS PEDAL. I TOOK MY CAR TO THE CERRITOS DEARLERSHIP AND WAS TOLD MY CAR WAS OUT OF WARRANTY. I TOOK IT TO ANOTHER DEALER TO FIX AND IT WAS OVER $2000. IT WAS FUEL PUMP CONTROL MODULE. MY DAUGHTER HAD THE SAME CAR AND ISSUE BUT SHE TRADED HER CAR FOR ANOTHER BRAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101390June 12, 2018
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (REEVES VOLKSWAGEN TAMPA, 11337 N FLORIDA AVE, TAMPA, FL 33612) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101458June 12, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLKSWAGEN OF UNION SERVICE CENTER (1180 SPRINGFIELD RD, UNION, NJ 07083, (908) 687-9000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101107June 11, 2018
EXTERIOR LIGHTING
AUTOMATIC HEADLIGHT FAILURE; APPARENTLY THE MOTOR IN THE HEADLIGHT FAILS LEAVING THE LIGHTS IN INAPPROPRIATE POSITION FOR NIGHT DRIVING; DEALER HAS THE CRUX OF THE PROBLEM BUT SEEMS LIKE AN UNUSUAL FAILURE, ESPECIALLY IF IT OCCURS WHILE DRIVING AT NIGHT; NOW THE HEADLIGHT IS IN A FIXED POSITION WHICH MAY NOT BE STRAIGHT; IT OCCURRED SPONTENOUSLY WHEN THE CARE TURNED ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101132June 11, 2018
ENGINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND AND THE VEHICLE LOST POWER. IN ADDITION, THE VEHICLE SHOOK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE FUEL PRESSURE SENSOR NEEDED TO BE REPLACED. THE MECHANIC DID NOT REPAIR THE VEHICLE. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100774June 10, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM
THERE HAVE BEEN THREE RECALLS ON MY VEHICLE, AND IT HAS BEEN TWO AND A HALF YEARS SINCE THE FIRST ONE AND NO REMEDY HAS BEEN MADE. IT AFFECTS MY FRONT AIRBAGS, WHICH IS EXTREMELY DANGEROUS OR MY PASSENGERS AND MYSELF. ALSO, I HAVE HAD TO TAKE THE CAR INTO THE SHOP FOR MULTIPLE OTHER REASONS CAUSED BY THE FUEL PUMP RECALL ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100657June 9, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
THERE WAS A RECALL ON THE STEERING WHEEL CLOCK SPRING ON THE VOLKSWAGEN CC. INSTEAD OF REPLACING THE CLOCK SPRING IN MY CAR, THERE WAS A TEMPORARY 'RUBBER BAMD' PLACED ON THE STEERING WHEEL CLOCK. THE FOLLOWING WEEK, THE ENTIRE STEERING WHEEL CLOCK BROKE AND THE AIR BAG LIGHT CAME ON. I CANNOT USE ANY OF THE FUNCTIONS ON MY STEERING WHEEL. THE DEALERSHIP CLAIMS THAT THE PROBLEM WAS FIXED ACCORDING TO THE RECALL AND IT'S NOTHING THEY CAN DO ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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