Volkswagen Atlas Complaints

981 consumer complaints on file.

#11608781August 15, 2024
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
The vehicle would turn off randomly when stopped at a Stop sign or traffic light. It the had to be put in park and restarted. The dealership Kelly VW in Danvers, MA diagnosed the problem and this is what the invoice said. "cel is on code p0461 is active. performed tsb hooked up battery charger and updated ecm per tsb" Si, in my opinion this is at the least a potentially serious safety issue that should have warranted a recall and/or something that would be covered under the 80,000 mile or 8 year Federal Emissions Warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607928August 12, 2024
STRUCTURE:BODY
Driver side rear quartet panel window cracking and disintegrating from inside the vehicle after 400 miles since new. No impact or other damage prior to crack formation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607830August 11, 2024
ENGINE, POWER TRAIN
Engine nearly stalls at low speeds in either toward or reverse - such as in parking lots or when backing up a driveway. The car will also surge at moderate speeds (30-40 mph). Car hasn't actually stalled yet but feels like it's about to until I press on the brake. The problem occurs randomly and would be very difficult to reproduce. The transmission will also shift violently randomly during the 30 - 40 mph range.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607630August 9, 2024
AIR BAGS
The contact owns a 2024 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607347August 8, 2024
UNKNOWN OR OTHER
I am writing to inform about the ongoing issues I have been experiencing with the infotainment system in my Volkswagen Atlas 2021, which was purchased in March 2021 from Mall of Georgia Volkswagen. At the time of purchase, the drivers of this vehicle were using the following phones: iPhone 13 Pro Max (2 drivers) and iPhone 13 Pro (2 drivers) All phones were kept up to date with the latest iOS updates until November 2023. At that point, we upgraded to the following phones: iPhone 15 Pro Max (2 drivers) and iPhone 15 Pro (2 drivers), These new devices were initially running iOS 17.1.1, which was released on November 7, 2023, and were later upgraded to iOS 17.1.2 upon its release on November 30, 2023. On December 8, 2023, the first driver encountered a significant issue with installed mapping applications (Apple Maps and Google Maps), where the apps would repeatedly reroute unexpectedly. When iOS 17.2 was released on December 11, 2023, all drivers upgraded their devices to this version no later than December 15, 2023. By December 16, 2023, all drivers began to experience the same rerouting issue. To troubleshoot, we disconnected each offending phone and connected another non-used phone until all four phones had been tested. However, the problem persisted with each device. This prompted us to bring the vehicle in for service on December 21, 2023. It’s important to note that this problem does not occur in our other vehicles, which include: 2021 Toyota CR-V, 2022 Dodge Charger, and 2023 Dodge Challenger. All do not use wireless CarPlay. We attempted to connect the vehicle using only a cable, but this was unsuccessful as it forces the phone to use wireless CarPlay. Manually turning off WiFi and Bluetooth on the phones results in WiFi being automatically turned on by the vehicle, further complicating the issue. The rerouting problem continued, leading us to bring the vehicle back for servicing in January 2024 and March 2024, with no resolution as of today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607340August 8, 2024
UNKNOWN OR OTHER
The tow hook, which is available for inspection at any time, will not attach to the vehicle. The inability to secure a kayak or any long load carried on a roof rack, to the front of the vehicle has proven to be a flyoff hazard to following traffic. This problem has been reported to and inspected by VW dealership. VW America has been advised. Case #06358772. Problem first came to my attention in the fall of 2023 when I attempted to secure a kayak to a Thule roof rack kayak carrier per Thule's instruction. Thule provides front and rear tie ratchet down cords with the rack system. Thule Rack Guidelines, North American English, states specifically in bullet #4 page C7," ....Kayaks, canoes and lumber must be tied down front and rear to the bumpers or tow hooks of the vehicle".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606807August 6, 2024
EXTERIOR LIGHTING
VW Atlas front LED daytime running lamps stop working within first 4 years of ownership. Daytime running lamps are a standard safety feature of most new vehicles. VW dealership cost to repair $1,000, replace the entire headlight assembly. VW needs to extend warranty on this important safety feature for a vehicle designed to transport families.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605970August 1, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On [XXX] my 2021 Volkswagen Atlas cut off on [XXX] at the red light and I was almost rear ended multiple times until a kind gentleman moved my car out of the intersection. It has been parked in my driveway since because the battery won't hold a charge. I had the battery tested but the machine read that something is draining the battery even without keys being in the car ignition switch. The windows goes up and down by themselves without the power being engaged. The car is surging and all of these things are included on a recall list for Volkswagen which I will include in this complaint but Volkswagen specifically Kurt O from VW Social Media said that won't do anything to help. I truly believe they are picking and choosing whose VIN number to repair and the rest are left to their own vices. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605045July 29, 2024
UNKNOWN OR OTHER
My vehicle turned off while driving even though the start stop feature was deactivated. I’m scared that this might cause an accident on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604813July 26, 2024
ELECTRICAL SYSTEM
Emergency SOS error. Dealership stated that the modulator is defective. It is draining my battery and requires to be jumped off to start. I have read in VW forums that this is a known problem effecting many VW, Audi and BMW owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604721July 26, 2024
AIR BAGS
The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604610July 25, 2024
AIR BAGS
The airbag light continuously goes off and makes a loud beeping noise and blinks an orange airbag light, I constantly have passengers in my front passenger seat. It is unsafe to be driving when it’s not sure that their airbag will deploy if in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604583July 25, 2024
FUEL/PROPULSION SYSTEM
Object, too small to be seen or causing sound on impact while driving on HWY, ruptured the gas tank, making it loose gas / heavily dripping gas. No warning on car computer. I did not notice the leak until arriving at my destination and I don’t really want to think about what could have happened. Gas dripping could have caused car go up in flames, causing severe damage to passengers, other vehicles, other people. Car was inspected at VW dealership, gas tank needed complete replacement. Same dealership advised same day another VW came into the dealership with exact same issue. VW states no warranty. I’m seriously wondering if VW gas tanks are made of such weak material / are insufficiently protected to cause such a huge safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604386July 24, 2024
AIR BAGS
Was advised recall is usually sorted out within 30 days. It has been 30+ days since the official passenger airbag recall. Purchased vehicle 60 days ago, Vehicle recalled 30+ days ago— no remedy available. Passenger airbag issue— Turo, Lyft, Uber will not allow me to earn income due to NHTSA recall regulations— not drivable due to safety issue. Unemployed 30+ days as well as no transportation for family. We are stuck at home this summer with car payment and house payment we cannot pay. Hoping this complaint may help my family get back on our feet and speed up a solution to the recall on our 2021 Volkswagen Atlas SE w/motion & technology R-Design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604115July 23, 2024
ENGINE, ELECTRICAL SYSTEM
Twice in the last month, while I was driving and slowing to a stop, my 2022 VW Atlas has randomly shut off while in Drive. This is an extremely dangerous situation as I have then had to put the car in neutral to get it started again. I was slowing to a light and had just passed a set of railroad tracks today. I was stuck just past the intersection in heavy traffic. My car is equipped with the “start/stop” feature; however, I had it off both times and was not at a complete stop. No warming systems prior to this happening, after the screen said “start the vehicle manually” I do have an appointment scheduled with my dealer on Thursday, July 25, 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603761July 22, 2024
VISIBILITY/WIPER
Around the end of May 2024, a rock/pebble put a barely noticeable knick in the windshield of the vehicle. On July 20, 2024, a crack formed that may or may not have originated from this knick....after driving 1600 more miles and while the vehicle was parked over night. I believe this is a defect in the craftsmanship of the windshield, as it should be able to hold up to a small pebble hitting it, and the fact that it cracked 1600 miles and two months later is absurd. I have read multiple reports of the same thing happening to their VW Atlas's.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603547July 20, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My vehicle while driving on the highway at 65-70mph had the automatic emergency brake system engage. We came to a complete stop and if the highway was not empty could have resulted in a traumatic incident for my family and I. I called Volkswagen and they do not have a fix for this issue. This is our only vehicle and we are not comfortable driving it. It could happen again and could be worse than the first time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603412July 19, 2024
STRUCTURE:BODY
- Rear driver side door opened while driving, and could not be shut. It took multiple attempts to once again shut and lock the door. The latch would not catch. - This put a toddler (in a carseat) at risk, as the door issue occurred in the rear of the car. - Luckily, there was an adult passenger who was able to manually hold the door shut to get the car to a safe location. -It has not yet been replicated or reviewed by the dealer, but an inspection is scheduled for next week. - No warnings appeared, and the car did not indicate that any doors were open, even when the door was fully ajar. - The car was purchased 62 days ago, as a new vehicle. And there have been no accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603311July 19, 2024
UNKNOWN OR OTHER
Driving and sun roof shattered while it was in closed position. nothing struck it. no temperature extremes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602926July 17, 2024
ENGINE
While driving at low speeds or accelerating from a stopped position, vehicle engine stalls out and the entire vehicle shuts down and prompts me to manually restart the engine by placing the vehicle in park. This has happened as I have tried to pull out of a parking lot onto a road with vehicles coming both ways. This is a safety hazard for passengers of the vehicle as well as others around if my car shuts down in the middle of the road. Inspection at Killeen VW, they were unable to replicate the issue so they were not able to diagnosis the issue. The problem occurred twice approximately two hours after we left.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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