Volkswagen Atlas Complaints

981 consumer complaints on file.

#11620785October 19, 2024
SERVICE BRAKES
Brakes had to be replaced at only 19,500 miles and now the car has 38,000 miles and they sound horrible again. The entire time I’ve had this car the brakes have made squealing and grinding noises. The VW dealer couldn’t access VW brakes last year due to shortage so put after market rotors on my car without my permission. I had a loaner and they called and told me my car was “ready” out of the blue. Horrible experiences. Will never buy a VW again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620689October 18, 2024
AIR BAGS
The contact owns a 2022 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620525October 18, 2024
AIR BAGS
The contact owns a 2022 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V646000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620293October 17, 2024
UNKNOWN OR OTHER
Infotainment System issue-basically the screen that controls the vehicle- apple car play (maps, phone, talk to text),radio, climate control etc. Screen pixelates and goes completely black losing maps, talk to text, phone etc. We have had the vehicle in 3 times. There is NO FIX from VW at this time. They replaced the screen and it continues to happen. Safety-can't talk to text, make phone calls (illegal to do in Michigan via your actual phone). Maps - goes black. Can't find how to get somewhere. We have been to service-VW doesn't have a fix at this time. Vehicle was purchased brand new April 2024. This problem started at 4 days old with 32 miles on it. No warning. Just goes black or starts to pixelate randomly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620164October 16, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I have a 2024 VW Atlas and the infotainment screen sporadically goes pixelated and it is very hard to use the touchscreen controls. When this happens the rearview camera is also impossible to use as the screen is all scrambled. I have in Massachusetts and now since it cold in the morning if the screen is scrambled it makes it very hard to control the heat and turn on the defroster. I will have to let my car sit in my driveway running for at least 20 minutes before I can see out the window. The car has been to VW 3 times now and nothing has been resolved. They are now telling me that they are waiting on a new software updated that will happen mid December. This is a major safety issue and needs to be resolved immediately. Looking online this is a MAJOR problem that VW is aware of but don't have a resolution to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620076October 16, 2024
AIR BAGS
The contact owns a 2021 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000(Air Bags); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619630October 14, 2024
TIRES
Tire: Continental CrossContact LX Sport 255/50 R20 105T Incident Description: While traveling about 65mph, in the center lane of I-40, under clear weather conditions, the vehicle, a 2021 Volkswagen Atlas SEL Premium, experienced a sudden and catastrophic failure of the left rear tire. No object or pothole was hit in the road. The failure was characterized by a loud noise, an immediate deceleration of the vehicle, and significant vibrations. No warning lamps, messages or other symptoms prior to the failure. Actions Taken: The vehicle was safely maneuvered from the center lane to the right shoulder of the highway without further incident. Upon exiting the vehicle, a visual inspection revealed that the left rear tire had exploded, causing extensive damage to the vehicle’s left side. The damage included significant harm to the wheel well, rear suspension, and other structural and mechanical components. Additionally, remnants of the tire were found in the middle of the highway that were unable to be retrieved safely. Subsequent Measures: The vehicle was towed from the scene on a flatbed truck to a repair center and damage was repaired. Tire was submitted to Continental for review under a property damage claim. Continental declined culpability, citing potential previous damage to the tire sidewall that may not have been visible. Tire had no visible damage prior to the blow-out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619613October 14, 2024
ENGINE, SERVICE BRAKES, WHEELS
This car has been in the shop on 6 different occasions and has yet to have anything properly repaired. It has brake/rotor issues since about 15,000 miles. It has a really bad oil leak that it has been in twice for now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618750October 8, 2024
ENGINE, ELECTRICAL SYSTEM
I was driving about 75 mph when my car alerted me that the engine had stopped and I needed to pull over immediately. The wheels continued to turn and the car was stuck in neutral. I pulled over and tried to push the SOS button which did not connect. I then tried to restart my car and it started but would not shift out of neutral. I called the police for help and my brand new car had to be towed. The tires then froze up after being put on the tow truck and would not release- even though the car was in neutral. When the car finally did start and shift after getting to the dealer ship, the car told me it was in emergency transmission mode. My safety was most definitely put at risk because my car turned off on the interstate for no apparent reason - i luckily was able to get to the emergency lane. I have taken it to the shop and of course they could no replicate this issue- there were no lights prior to this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618690October 8, 2024
ENGINE
when stopped at light or parked engine has rough idling, car is at dealership as of today 10/8/2024. It has been at dealership off and on for same issue for a total of 56 days. Vehicle only has 3000 miles. In regards to safety, we do not know if vehicle will shut off when at a stop light due to rough idling. The problem has been reproduced 3 separate times (have a video of the tachometer showing rough idle), the dealership has also reproduced problem. The vehicle has been inspected and check by Carolina Volkswagen dealership. They are in contact with the manufacturer. There were no warning lights, but we could see the rough idling on the tachometer. It happened intermittently upon purchased, but go progressively worse. We took it in on 7/25/2024 for 4 days. Took it again for same issue on 8/15/2024 they had it for 42 days. As soon as we got the vehicle back on 9/26/2024 they stated that replace the PVC value and that this fixed it. Unfortunately, the same day 9/26/24 the issue was not resolved as engine continue to have rough idle. Took it back on 9/27/24 and as of today 10/8/2024 our vehicle is still at Carolina Volkswagen dealership. Initially they stated it might be the Braked Booster and to us that is a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618630October 8, 2024
ENGINE
Vehicle was left parked over the weekend and on Tuesday I went to start the car and got errors of a low coolant. Vehicle suffered a massive coolant leak just sitting on the weekend. Two year old vehicle with 27K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618572October 7, 2024
VISIBILITY/WIPER
Windshield cracked without a significant event occurring. Windshield appears to be weaker or defective. I have driven over 220k miles on another vehicle and only replaced the windshield once due to hitting a deer! This was less than one year of having the atlas and it was a small rock at lower speeds (30-35mph). There are numerous other complaints of cracked windshields on this model, even multiple replacements. I admittedly drive 25-30k miles a year but have never had road debris crack a windshield like that. I could see if I was following a semi-truck or garbage truck and had something significant happen but I expect the windshield to hold up against minor rocks and other road debris hitting it. It cracked/spidered immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618210October 5, 2024
ELECTRICAL SYSTEM, ENGINE
Car exploded. I was driving fine with ac running when all of a sudden gray smoke came out the hood of the car. I stoped in a side street. I turned off the car and the gray smoke became black. I took my phone and ran out. As I ran the car exploded like a bomb on the street and started throwing flames. Car is completely loss. Car has been to it’s maintainer and everything and nothing found.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11618039October 4, 2024
AIR BAGS
Accident on 8.23.2024, and my driver or passenger airbags did not work, in my 2024 Volkswagen ATLAS SEL. The accident totaled my truck. The safety of myself and daughter at the time was very serious, but thankful, we came out with scratches and bruises. The problem has not been reproduce as I no longer have the truck. I sent an email (9/18/2024), to the dealer (Heritage Volkswagen Cantonsville, Manger Christopher Meagher), and he has not replied. There were no warning lights on in my truck prior to the accident.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11617918October 3, 2024
AIR BAGS
This is a continuous issue that has been pending for over one year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617828October 3, 2024
AIR BAGS, ELECTRICAL SYSTEM
This vehicle is part of the 69PZ recall. The manufacturer has still not come up with a remedy for my vehicle. It has been close to four months, and I am not able to have anyone use the passenger seat because of this. The company is unwilling to offer any solutions. My passenger airbag light turns on and off and the check engine light is on and the dealership did not fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617740October 2, 2024
EXTERIOR LIGHTING
Right daytime running light went out around 60k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617594October 1, 2024
FUEL/PROPULSION SYSTEM
Randomly stalled out and shut off. Had the auto start disabled. This happened three times today and has happened totaling 4 more before this- all randomly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617040September 28, 2024
AIR BAGS
PODS recall on vehicle. No fix available and dealership is not helping me with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616808September 27, 2024
FUEL/PROPULSION SYSTEM
after the car has come to a stop, I will press on the gas to go. It will start to go and then die. This has left me in the middle of on coming traffic. Removing my foot from the gas and then reapplying it the car will accelerate. This has created dangerous situations on a few occasions. This has happened approximately 6-8 times since I bought the car. The dealer found nothing wrong with the car, 9/5/24, but it still happens
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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