Toyota Tundra Complaints (2001)

415 consumer complaints on file.

#10897641August 22, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2001 TOYOTA TUNDRA. THE CONTACT OBSERVED THAT THE FRONT PASSENGER SIDE FRAME WAS DETERIORATED AND RUSTED OUT A TWO INCH CIRCUMFERENCE HOLE. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 12V345000 (STRUCTURE:BODY), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. INSTEAD OF THE FRAME BEING REPLACED, THE CONTACT STATED THAT IT WAS SPRAYED PREVIOUSLY WITH A COMPOUND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896244August 16, 2016
SERVICE BRAKES, POWER TRAIN, SUSPENSION
I PURCHASED THIS VEHICLE NEW IN 2000 AND HAD THE ENTIRE UNIT UNDERCOATED FOR RUST PROTECTION AND SOUND PROOFING. THE TRUCK HAS BEEN GARAGED SINCE NEW AND SINCE I TRAVEL FOR BUSINESS HAS LOW MILEAGE. THIS IS MY PERSONAL VEHICLE NOT A WORK TRUCK. AS TIME WENT ON I BEGAN NOTICING THE RUST UNDER THE CHASSIS AND THEN I RECEIVED A RECALL NOTICE FOR THE SPARE TIRE BRACKET. I FOUND OUT LATER THAT TOYOTA USED THE SPARE TIRE RECALL TO UNDERSTAND THE MAGNITUDE OF THE CHASSIS RUST PROBLEM. A SHORT TIME LATER I RECEIVED THE RECALL FOR THE CHASSIS EXCHANGE. WHEN I PICKED UP THE TRUCK THERE WAS SOMETHING WRONG WITH THE STEERING, THE WHEEL DID NOT RETURN TO STRAIGHT AFTER A TURN. I COMPLAINED THAT NIGHT AND WAS TOLD IT WAS NORMAL. AFTER A FEW HINDERED MILES THE LINKAGE WAS WORN AND HAD TO BE REPLACED. MY MECHANIC TOLD ME THE CAB WAS NOT ALIGNED TO THE RACK WHEN THEY CHANGED THE CHASSIS. MY COMPLAINT IS WITH THE ROT ISSUE. THE REAR AXLE IS NOW ROTTED TO A POINT WHERE IT IS LEAKING THOUGH THE CASING, NOT THROUGH A SEAL OR FITTING BUT THROUGH THE ROTTED METAL. I DO NOT VIEW A REAR AXLE AS A WEAR/REPLACEMENT PART UNLESS IT IS ABUSED THROUGH THE WORKING OF THE TRUCK. I AM 62 YEARS OLD AND HAVE BEEN DRIVING SINE 16 AND HAVE NEVER EVER HAD TO REPLACE A REAR AXLE FOR ROT. THE FACT THAT TOYOTA ACKNOWLEDGED OWNERSHIP FOR THE CHASSIS RUST TELLS ME THAT THEY SHOULD OWN THE AXLE ROT AS WELL. I HAVE CALLED TOYOTA CORPORATE WITH NO SUCCESS AND AM LOOKING FOR SOME RELIEF ON THIS REPAIR. TOYOTA QUOTED ME APPROXIMATELY $5000 FOR A NEW AXLE (PARTS AND LABOR). LAST MONTH I SENT $1500 AT THE DEALERSHIP TO REBUILD MY EMERGENCY BRAKES IN ORDER TO PASS OUR STATE SAFETY INSPECTION. EMERGENCY BRAKE LINKAGE IS NOT A WEAR/REPLACEMENT PART. YOUR THOUGHTS? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887939July 23, 2016
STRUCTURE:BODY
THERE WAS A RECALL ON 2000- 2003 TUNDRA FRAMES & BRAKE LINES I CONTACTED TOYOTA THAT FRAME WAS RUSTED & UNSAFE . TOYOTA FIRST ASKED IF I WANTED A BUY BACK OR A REPLACEMENT ON FRAME OF TRUCK . I ASKED FOR FURTHER DETAILS ON BOTH , THEY TAKE ALL MY INFORMATION & OPENED A CASE WITH # [XXX] THEY INFORMED ME A CASE MANAGER WOULD BE IN CONTACT WITH ME . WITHIN 72 HOURS I WAS CONTACTED BY CASE MANAGER [XXX] CAPTAIN WHO INFORMED ME THAT THE FRAME WAS TREATED WITH CORROSION RESISTANT COMPOUND & THERE WAS NOTHING ELSE TOYOTA WOULD DO FOR ME . I DON'T UNDERSTAND HOW THEY CAN SAY THEY TREATED THE FRAME & ITS ROTTED OUT ! THERE IS NO RUST ON ANY OF THE BODY PARTS OF THIS TRUCK . NOW I HAVE A TRUCK WITH A GOOD BODY , MOTOR , & TRANS THAT IS NOT SAFE TO DRIVE CAUSE THE FRAME IS ROTTED OUT . I DID FORGET TO ASK TOYOTA IF THEY WOULD REIMBURSE ME FOR THE BRAKE LINES I PAID TO HAVE REPLACED EVEN THOUGH THEY WERE ON RECALL ALSO . I HOPE WITH THE HELP OF NHTSA THAT TOYOTA WILL HAVE TO HONOR THE RECALL ON MY TRUCK . THANK YOU FOR YOUR HELP IN THIS MATTER . SINCERELY [XXX]EMAIL [XXX] PH # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865114May 16, 2016
STRUCTURE:BODY
SUMMARY: PURCHASED 2001 TOYOTA TUNDRA IN APRIL 2015 FROM FAULKNER BUICK GMC OF WEST CHESTER PA.APRIL 2015 THE DEALER PASSED INSPECTION WHILE ACTIVE RECALLS ON FRAME CORROSION WERE NOT COMPLETE,CORRODED FRAME PRESENT.PER CURRENT INSPECTION FAIL-3-2016-THIS SHOULD NEVER HAVE BEEN PASSED IN 2015 BY DEALER. FAULKNER BUICK GMC OF WEST CHESTER PA, 705 AUTOPARK BLVD,WEST CHESTER, PA 19382 1.THE PRIOR USED CAR DEALER PASSED INSPECTION 2015,SHOULD HAVE FAILED FOR ROTTED FRAME (LEGAL ISSUE);2.PRIOR OWNER,USED CAR DEALER-IGNORED ALL PAST/CURRENT FRAME RECALLS;3.PURCHASED TRUCK 4-2015;4.FAIL INSPECTION-ROTTED FRAME 3-2016;5. TRICOUNTY TOYOTA,LIMERICK, PA,3/15/16 - THEY TOLD MY SON ITS NOT ROTTED ENOUGH, DRIVE A FEW MONTHS AND SEE IF ITS WORSE (EVEN THOUGH THERE IS AN ACTIVE RECALL NOW.;6.WENT TO CONICELLI TOYOTA - CONSHOHOCKEN,PA MARCH17, 2016 - VERY HELPFUL IN TESTING THE CORROSION, THEY AGREE ITS ROTTED THRU, NO WAY TO FIX OTHER THAN COMPLETE REPLACEMENT OF FRAME, SEVERAL TESTS AND PICS GIVEN TO TOYOTA "FIELD REP." ONE MONTH LATER DETERMINES THAT TOYOTA WILL NOT FIX ENTIRE FRAME, ONLY THE SMALL PORTION CURRENTLY UNDER THE ACTIVE RECALL (HOWEVER, THE DEALER SAYS THEY CANT FIX NOR PASS INSPECTION BECAUSE THE REST OF FRAME IS STILL ROTTED - CATCH 22). TOYOTA NOW REFUSES TO FIX THE ENTIRE FRAME - EVEN THOUGH THROUGH PRIOR RECALLS THEY SHOULD HAVE DONE ANYWAY. THEY CANNOT FIX THE PORTION OF FRAME UNDER CURRENT RECALL DUE TO REMAINING CORROSION. I HAVE PASSES ONTO CORPORATE TOYOTA CASE#1604132198, HOWEVER ATTEMPTS TO DISCUSS WERE DISMISSED. DESIRED OUTCOME:1.SINCE TOYOTA SHOULD BE OBLIGATED TO FIX CURRENT FRAME PART, I DEMAND THAT THEY SHOULD HAVE TO FIX THE REMAINING FRAME AS THEY ORIGINALLY CLAIMED THE ENTIRE FRAME TO BE DEFECTIVE.2.USED CAR DEALER FAULKNER OF WEST CHESTER PA SHOULD BE HELD ACCOUNTABLE FOR PASSING STATE INSPECTION W/ RECALLS OUTSTANDING,UNSAFE SOLD TO MY SON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863319May 5, 2016
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL IS THIS VEHICLE INVOLVED WITH THE LATEST AIRBAG RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10859874April 16, 2016
STRUCTURE:BODY
PURCHASED 2001 TOYOTA TUNDRA IN APRIL 2015 FROM FAULKNER BUICK GMC OF WEST CHESTER PA.APRIL 2015 THE DEALER PASSED INSPECTION WHILE ACTIVE RECALLS ON FRAME CORROSION WERE NOT COMPLETE,CORRODED FRAME PRESENT.PER CURRENT INSPECTION FAIL-3-2016-THIS SHOULD NEVER HAVE BEEN PASSED IN 2015 BY DEALER. FAULKNER BUICK GMC OF WEST CHESTER PA, 705 AUTOPARK BLVD,WEST CHESTER, PA 19382 1.THE PRIOR USED CAR DEALER PASSED INSPECTION 2015,SHOULD HAVE FAILED FOR ROTTED FRAME (LEGAL ISSUE);2.PRIOR OWNER,USED CAR DEALER-IGNORED ALL PAST/CURRENT FRAME RECALLS;3.PURCHASED TRUCK 4-2015;4.FAIL INSPECTION-ROTTED FRAME 3-2016;5. TRICOUNTY TOYOTA,LIMERICK, PA,3/15/16 - THEY TOLD MY SON ITS NOT ROTTED ENOUGH, DRIVE A FEW MONTHS AND SEE IF ITS WORSE (EVEN THOUGH THERE IS AN ACTIVE RECALL NOW.;6.WENT TO CONICELLI TOYOTA - CONSHOHOCKEN,PA MARCH17, 2016 - VERY HELPFUL IN TESTING THE CORROSION, THEY AGREE ITS ROTTED THRU, NO WAY TO FIX OTHER THAN COMPLETE REPLACEMENT OF FRAME, SEVERAL TESTS AND PICS GIVEN TO TOYOTA "FIELD REP." ONE MONTH LATER DETERMINES THAT TOYOTA WILL NOT FIX ENTIRE FRAME, ONLY THE SMALL PORTION CURRENTLY UNDER THE ACTIVE RECALL (HOWEVER, THE DEALER SAYS THEY CANT FIX NOR PASS INSPECTION BECAUSE THE REST OF FRAME IS STILL ROTTED - CATCH 22). TOYOTA NOW REFUSES TO FIX THE ENTIRE FRAME - EVEN THOUGH THROUGH PRIOR RECALLS THEY SHOULD HAVE DONE ANYWAY. THEY CANNOT FIX THE PORTION OF FRAME UNDER CURRENT RECALL DUE TO REMAINING CORROSION. I HAVE PASSES ONTO CORPORATE TOYOTA CASE#1604132198, HOWEVER ATTEMPTS TO DISCUSS WERE DISMISSED. DESIRED OUTCOME:1.SINCE TOYOTA SHOULD BE OBLIGATED TO FIX CURRENT FRAME PART, I DEMAND THAT THEY SHOULD HAVE TO FIX THE REMAINING FRAME AS THEY ORIGINALLY CLAIMED THE ENTIRE FRAME TO BE DEFECTIVE.2.USED CAR DEALER FAULKNER OF WEST CHESTER PA SHOULD BE HELD ACCOUNTABLE FOR PASSING STATE INSPECTION W/ RECALLS OUTSTANDING,UNSAFE SOLD TO MY SON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839499March 2, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2001 TOYOTA TUNDRA. THE CONTACT STATED THAT THE FRAME WAS RUSTED OUT WITHOUT WARNING. THE DEALER REPAIRED THE VEHICLE FOUR YEARS AGO AND STATED THAT NOTHING COULD BE DONE FOR THE RECENT FAILURE. THE MANUFACTURER STATED THAT THE FRAME WAS ALREADY SPRAYED, SO NOTHING COULD BE DONE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839040February 29, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2001 TOYOTA TUNDRA. WHILE DRIVING 65 MPH, THE DRIVER SIDE WHEEL DETACHED FROM THE VEHICLE. IN ADDITION, THE VEHICLE SLID 100 FEET INTO THE MEDIAN AFTER THE FAILURE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER SIDE UPPER BALL JOINT FRACTURED, WHICH RESULTED IN THE DRIVER SIDE WHEEL DETACHING. THE A ARM, RIM, TIRE, CALIPERS, AND UPPER BALL JOINT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 05V22500 (SUSPENSION), BUT THE VIN WAS EXCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 268,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822682January 27, 2016
STRUCTURE:BODY
IN 2010 TOYOTA HAD A RECALL ON THE FRAME AND SPARE TIRE HOLDER RESULTING IN THE SPARE TIRE COMING OFF AND CAUSING ACCIDENTS. I WAS NOTIFIED BY MAIL TO GET THE FRAME/CROSS MEMBER CHECKED BY THE CLOSEST DEALER POSSIBLE. SO I SET UP AN APPOINTMENT WITH JOHNSON CITY TOYOTA IN TENNESSEE AND WHEN THE PART WOULD ARRIVE THEY WOULD CALL ME. I NEVER GOT THE PHONE CALL SO AFTER TWO MONTHS OF WAITING I CALLED THE DEALERSHIP AND THEY HAD TOLD ME THE RECALL HAS EXPIRED AND I'M OUT OF LUCK. I HAD BOUGHT THE 2001 TUNDRA IN JULY 11, 2011 SO I REALLY DIDN'T HAVE MUCH TIME FROM THE GET GO AND WASN'T TOLD ABOUT THE RECALL WHEN I BOUGHT THE TRUCK FROM AN INDIVIDUAL SELLER,"MIGHT FAULT" FOR NOT GOING OVER THE WHOLE THING ANYWAY, BUT MY PROBLEM IS THAT THE FRAME AND THE SPARE TIRE HOLDER IS AN ACCIDENT WAITING TO HAPPEN. SO I HAD CALLED CORPORATE IN 2012, AND TODAY WITH A VERY DISAPPOINTING ANSWER TWICE THAT THE RECALL IS NO LONGER AVAILABLE AND THAT THEY CAN NOT HELP ME. MY CASE NUMBER WITH TOYOTA CORPORATE IS 1601253399 FROM TODAY BUT I DO NOT HAVE THE CASE NUMBER FROM THE 2012 CALL. ALSO I HAVE A FRIEND THAT HAS A 2002 TACOMA THAT WAS ALSO RECALLED FOR THE SAME REASON AND HIS FRAME HAD GOTTEN REPLACED IN JULY 2013 AT JIM BARKLEY TOYOTA IN ASHEVILLE,NORTH CAROLINA WHICH GOES COMPLETELY AGAINST WHAT I'M BEING TOLD. I HOPE THAT THIS IS THE INFO THAT YOU NEED BUT PLEASE CONTACT ME IF PICTURES ARE NEEDED OR WITH ANY DETAILS. I HOPE YOUR THE RIGHT PEOPLE THAT CAN HELP ME, IF NOT CAN YOU SEND ME TO THE RIGHT DIRECTION. I HAVE NO WHERE TO TURN AND MY HAND ARE TIED, BUT THANK YOU VERY MUCH FOR YOUR TIME *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821976January 25, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2001 TOYOTA TUNDRA. WHILE DRIVING LESS THAN 5 MPH, THERE WAS AN ABNORMAL NOISE HEARD ON THE FRONT DRIVER SIDE OF THE VEHICLE. THE FRONT DRIVER SIDE LOWER BALL JOINT FRACTURED WITHOUT WARNING AND CAUSED THE CONTACT TO COAST THE VEHICLE OFF THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 05V225000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 304,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819798January 12, 2016
SUSPENSION
THE L/F LOWER BALL JOINT BROKE WHILE VEHICLE WAS BEING DRIVEN, CAUSING A GREAT DEAL OF COLLATERAL DAMAGE TO THE FOLLOWING COMPONENTS WHICH NEED TO BE REPAIRED AND REPLACED: L/F LOWER BALL JOINT; L/F KNUCKLE POPPED OUT FROM UPPER BALL JOINT; RACK PINION ASSEMBLY BIND AND TWISTED WHEN LEFT FRONT COLLAPSED; L/F AXLE SHAFT POPPED OUT AND GREASE OUT; L/F CALIPER HOSE BROKEN; ALIGNMENT NEEDED AS PART OF REPAIR. DUE TO FAILURE OF L/F BALL JOINT, SERVICE TECH RECOMMENDS REPLACING R/F LOWER BALL JOINT TO AVOID ANOTHER CATASTROPHIC FAILURE AND DANGER OF INJURY DUE TO AUTO CRASH. FORTUNATELY, THE BALL JOINT AND ALL OTHER DAMAGE DID NOT OCCUR UNTIL DRIVER HAD EXITED INTERSTATE AND WAS JUST PULLING INTO A PARKING LOT, OTHERWISE, A SERIOUS CRASH COULD HAVE ENSUED WITH INJURY TO DRIVER. THERE WAS NO WARNING WITH THIS BALL JOINT FAILURE, TRUCK HANDLED NORMALLY UNTIL ABRUPT FAILURE IN PARKING LOT. EXPENSE TO REPAIR NEARLY $5000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819053January 8, 2016
STRUCTURE:BODY
ADDENDUM TO REFERENCE NUMBER 10785255 ON 1/7/16, CHRIS ADAMOS [OPERATIONS MANAGER] CALLED FROM TOYOTA HEADQUARTERS DUE TO MY ONGOING CONCERNS OFT RUST PERFORATION COMPROMISING MY FRAME, MAKING IT UNSAFE. I EXPLAINED THAT I AM CONCERNED THAT 1) THE CRC INTERVENTION [PROPOSED BY TOYOTA] DID NOT REMEDY A PROBLEM [THAT HAD BEEN IDENTIFIED BY TOYOTA], 2) THUS THE PROBLEM REMAINS UNRESOLVED, AND 3) SAFETY ISSUES CONTINUE TO EXIST AND THAT THE FRAME IS ACTUALLY WORSE THAN IT HAD BEEN WHEN INSPECTED IN 2012. CHRIS STATED, 'THE CRC WAS NOT MEANT TO REMEDY THE PROBLEM, IT WAS MEANT TO MITIGATE THE PROBLEM.' HE EXPLAINED THAT, WHEN THE 2012 RECALL INSPECTIONS OCCURRED, 'IF A FRAME WAS PERFORATED, IT WAS REPLACED. IF THERE WAS NO PERFORATION, THE CRC WOULD BE APPLIED AND THAT MAY HELP FOR 6 MONTHS, A YEAR, OR 3 YEARS IN YOUR CASE, BUT IT WAS APPLIED WITH THE THOUGHT THAT IT WOULD EVENTUALLY FAIL.' I EXPLAINED THAT WAS NOT MY UNDERSTANDING OF THE CRC'S ROLE WHEN THE DEALER DISCUSSED THE PLAN IN 2012. I HAD BEEN MADE TO BELIEVE THAT THE CRC WAS TO PREVENT ANY FURTHER CORROSION WHICH WOULD COMPROMISE THE FRAME'S INTEGRITY. I EXPLAINED THAT HAD I KNOWN THE CRC WAS ONLY 'BAND-AIDING' THE PROBLEM, I WOULD HAVE SOLD THE TRUCK IN 2012. NOW, THE VEHICLE CANNOT PASS AN INSPECTION WHICH IS NEEDED TO BE SOLD, NOR WOULD I WANT TO SELL THE VEHICLE TO OTHERS BECAUSE IT IS UNSAFE. CHRIS ACKNOWLEDGED THAT OWNERS WHO RECEIVED FRAME REPLACEMENTS HAD THE PROBLEM RESOLVED. HE ALSO ACKNOWLEDGED TOYOTA WAS AWARE THAT THE CRC INTERVENTION WOULD BE INEFFECTIVE FOR THE FRAMES THAT PASSED THE INITIAL 2012 INSPECTION. THEY KNEW THOSE FRAMES WOULD FAIL, THUS THOSE OWNERS SAFETY ISSUES WERE NOT RESOLVED, BUT SIMPLY POSTPONED UNTIL THE CAMPAIGN EXPIRED, LEAVING THESE CUSTOMERS WITH NO ALTERNATIVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786384October 27, 2015
STRUCTURE:BODY
THE FRAME ON MY 2001 TOYOTA TUNDRA WAS COATED WITH A CORROSIVE RESISTANT COMPOUND [CRC] PER BILL KIDD TOYOTA DEALER IN 2012 DUE TO "SAFETY RECALL BOD & 90M & SERVICE CAMPAIGN AOF." IN 2015, PRIORITY TOYOTA [VA] STATED MY FRAME HAD RUST PERFORATIONS & NEEDED A FULL FRAME REPLACEMENT. PRIORITY TOLD ME TO CONTACT TOYOTA HEADQUARTERS ASAP TO EXPLAIN THE DANGEROUSNESS OF THE VEHICLE'S COMPROMISED STRUCTURE. MY CASE MANAGER AT HEADQUARTERS, AUTUMN, & ANOTHER REPRESENTATIVE [ERICA] INFORMED ME THAT TOYOTA WON'T OFFER AN OUT OF WARRANTY ASSISTANCE NOR A "GOOD WILL GESTURE." BOTH EXPLAINED THAT HEADQUARTERS HAS APPROVED FRAME REPLACEMENTS AFTER THE SERVICE CAMPAIGN'S EXPIRATION BASED ON THE FOLLOWING: REPAIR COSTS [I WAS TOLD REPAIRS ON MY TUNDRA WERE CONSIDERED 'EXTENSIVE,'] AGE/MILEAGE, CUSTOMER LOYALTY AND SERVICE RECORDS. I WAS DENIED A FULL FRAME REPLACEMENT; HOWEVER, I'M IN CONTACT WITH ANOTHER TOY CONSUMER WHO EXPERIENCED A SIMILAR ISSUE WITH A 2001 TUNDRA WITH APPROX THE SAME MILEAGE WHO HAD THE FRAME REPLACED THIS YEAR. WHEN I SHARED THESE CONCERNS WITH HEADQUARTER'S SUPERVISOR, JESSIE HAYWOOD, HE STATED: "THE CRC HAS NOT BEEN EFFECTIVE AND SOMETHING SHOULD BE DONE ABOUT IT" AS HE IS AWARE OF HUNDREDS OF TUNDRA, SEQUOIA, AND TACOMA CUSTOMERS WHO HAVE EXPERIENCED RUST PERFORATION ON THE FRAMES DESPITE THE CRC APPLICATION. MR. HAYWOOD RECOMMENDED THAT I CONTACT THE NHTSA RE MY SAFETY CONCERNS AS WELL AS MY REPORT THAT TOYOTA HAS OFFERED "SECRET WARRANTIES" TO SOME CONSUMERS BUT NOT OTHERS. HE REPORTED "THIS IS ILLEGAL" & "TOYOTA WOULD BE FINED MILLIONS OF DOLLARS IF THIS IS THE CASE." THERE ARE HUNDREDS OF TOYOTA OWNERS DRIVING VEHICLES WITH UNSAFE FRAMES DUE TO "SEVERE CORROSION" AS DESCRIBED BY TOYOTA ITSELF. DURING INSPECTIONS, THESE VEHICLES HAVE SNAPPED ON THE LIFT.THE CONSUMERS NEED YOUR ASSISTANCE AS DO THE INNOCENT BYSTANDERS WHO SHARE THE SAME ROADWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785255October 22, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2001 TOYOTA TUNDRA. THE CONTACT STATED THAT THE FRAME WAS COMPLETELY CORRODED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 09V444000 (STRUCTURE). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE VEHICLE WAS UNSAFE TO DRIVE AND DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFUSED TO PROVIDE ANY ASSISTANCE OR APPROVE THE FRAME REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 170,000. UPDATED 02/10/16*LJ ...UPDATED 02/19/16 *BF CONSUMER TOOK THE VEHICLE TO DEALER (4/19/12) UPDATED 05/18/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776433September 24, 2015
SUSPENSION, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2001 TOYOTA TUNDRA. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL BANGING NOISE EMITTED FROM THE REAR OF THE VEHICLE. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE REAR CROSS MEMBER WAS COMPLETELY CORRODED AND THE REAR SHOCK WAS FRACTURED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER AN UNKNOWN MANUFACTURER CUSTOMER SATISFACTION CAMPAIGN IN WHICH THE VEHICLE WAS TREATED FOR RUST. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 164,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760669September 1, 2015
SUSPENSION, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
TOOK MY 2001 TUNDRA IN FOR THE FRAME RECALLS. I HAD 52616 MILES ON A GARAGE KEPT TRUCK. THEY SAID MY FRAME WOULD BE FINE AND WOULD HAVE A CRC COMPOUND APPLIED APR 2012. AFTER A FEW WEEKS I TOOK IT BACK IN SINCE THE COMPOUND WAS FALLING OFF, MAY 2012. THEY REAPPLIED THE CRC. I TOLD THEM I HAD CONCERNS OVER SPRAYING OVER RUST, BUT SAID THEY WERE SURE TOYOTA WOULD STAND BEHIND IT. FEB 2014 THE TECHNICIAN MADE A COMMENT ABOUT THE RUST AND LACK OF COMPOUND VISIBLE. FEB 2015 THE TECHNICIAN AGAIN SAID IT WAS CLEAR THAT THE CRC WAS ALMOST GONE. HE MADE A NOTE OF IT ON THE SERVICE REPORT. I ASKED THEM TO CONTACT THE CORP OFFICE ABOUT IT. A FEW WEEKS LATER THE DEALERSHIP SAID THAT CORP WOULDN'T SPRAY IT AGAIN, BUT THAT THE DEALERSHIP WOULD SPRAY IT. 27 JUNE 2015 DRIVING HOME FROM WORK ON INTERSTATE 41, THE FRONT STRAP HOLDING THE GAS TANK BROKE, MILEAGE 58325. I GOT THE TRUCK TO THE DEALERSHIP AND HAD NEW STRAPS INSTALLED. THE TECHNICIAN SAID THEY ACTUALLY HAD TO DRILL AND TAP AND MOUNT THE FRONT STRAP IN A DIFFERENT LOCATION DUE TO SEVERE ROTTING OF THE FRAME. AFTERWARDS I FOUND OUT THAT THE STRAPS SHOULD HAVE BEEN REPLACED DURING PHASE 2 OF SSC 90. I CALLED TOYOTA CORP CASE# 1507131315. THE FIRST CASE MANAGER GEORGE SAID RIGHT AWAY TOYOTA WOULD DO NOTHING FOR ME. THEN I TOOK MY TRUCK TO THE GAS STATION TO FILL IT UP FOR THE FIRST TIME. GAS STARTED POURING OUT ONTO THE GROUND. I BASICALLY CALLED EVERY DAY TILL I GOT JEFFERY MOORE AS MANAGER. HE GOT MY STRAPS AND TANKS REPLACED BUT SAID CORP WOULDN'T DO ANYTHING ABOUT THE FRAME. I SENT PICTURES AND EVERYTHING. NOW TOYOTA WILL NOT RESPOND TO ANY OF MY E-MAILS OR CALLS . MY FRAME HAS HOLES THAT I CAN PUT MY HAND THREW AND HAS ONLY 6000 MILES ON IT SINCE IT WAS SPRAYED. I'M AFRAID THAT THE GAS WILL BRAKE AWAY OR THE FRAME WILL SNAP AT ANY TIME. THE GOVT NEEDS TO MAKE THEM FIX THIS SAFETY ISSUE THAT WAS IN THE RECALL, NOT MASK IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758704August 24, 2015
UNKNOWN OR OTHER
TOOK CAR TO DEALER FOR FRAME RECALL. THEY SAID FRAME WAS FINE AND JUST NEEDED A REAR CROSS MEMBER. THEY ALSO SAID THEY WILL CLEAN ALL RUST OFF FRAME AND PUT PROTECTIVE COATING ON IT. INDEED THEY DID BUT DID NOT CLEAN ANY RUST OFF. AND THAT MEANS THIS UNDERCOATING WILL BE OFF IN LESS THEN 6 MONTHS. WHERE THERE WAS HEAVY RUST SCALING AND ALL OTHER RUST. THEY JUST SPRAYED OVER THE TOP OF THE RUST AND MISSED MANY SPOTS. WHEN I GOT HOME AND INSPECTED. THERE ARE HOLES IN THE FRAME I CAN STICK MY HAND IN. I AM DUMB FOUNDED HOW THIS WAS MISSED. OR MAYBE IT WAS MENT TO BE MISSED BECAUSE THEY DID NOT WANT TO REPLACE THE FRAME. FRAME NEEDS TO BE REPLACED UNDER RECALL PLANE AND SIMPLE. THE PICTURES TELL THE WHOLE STORY. THE FRAME IS 100% CLEARLY WITHOUT A DOUBT ROTTED THROUGH. THE BODY ON THE TRUCK IS NEAR MINT WITH NO ROT OR RUST. AND JUST A FEW LITTLE DINGS. TOYOTA NEEDS TO FOLLOW THROUGH ON THE RECALL IN PLACE. VERY DISAPPOINTED IN METRO TOYOTA OF CLEVELAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749786August 19, 2015
SUSPENSION
AFTER HAVING TIRES PLACED ON 2001 TUNDRA, THE MECHANIC & HIS SUPERVISOR ADVISED ME TO GO TO NEARBY TOYOTA DEALER DUE TO CONCERNS OF RUST COMPROMISING FRAME. [IN APRIL 2012, THE FRAME RECEIVED A CORROSIVE RESISTANT COMPOUND DUE TO SAFETY RECALL 90M AS TOYOTA DID NOT FEEL THE FRAME QUALIFIED FOR A FULL FRAME REPLACEMENT. I WAS INFORMED THAT CRC WOULD PREVENT THE RUSTING THAT INITIATED THE RECALL]. UPON ARRIVING AT THE TOY DEALER, THE STAFF IMMEDIATELY REQUESTED AN INSPECTION AS THEY HAD SEVERAL INCIDENCES OF OWNERS COMPLAINING OF CRC'S FAILURE TO PREVENT RUSTING. THE INSPECTOR LOCATED A HOLE ON THE FRAME'S FRONT PASSENGER SIDE. I WAS ADVISED TO CONTACT TOY HEADQUARTERS ASAP AS THE FRAME COULD FOLD UP UPON MYSELF & PASSENGERS IN A COLLISION. I CONTACTED TOY HEADQUARTERS ON 8/12/15 AND SPOKE WITH SHAE AND THEN ADRINA, WHO ULTIMATELY ASSIGNED ME TO CASE MANAGER, AUTUMN. WHEN AUTUMN CONTACTED ME 2 DAYS LATER, SHE INFORMED ME THAT I "HAD PARTICIPATED IN THE CAMPAIGN IN APRIL 2012 AND THIS CAMPAIGN EXPIRED IN DECEMBER 2012." SHE EXPLAINED THAT "ONCE THE CAMPAIGN HAS EXPIRED, THE FRAME IS NOT COVERED." SHE EXPLAINED TOYOTA WOULD DO NOTHING TO ASSIST FURTHER. I EXPLAINED THAT TOY'S CRC "REMEDY" HAD FAILED TO STOP THE RUST ISSUE WHICH INITIATED THE ODI INVESTIGATION AND SUBSEQUENT RECALL. THE CRC HAD ONLY MANAGED TO MASK THE PROBLEM UNTIL THE "CAMPAIGN" EXPIRED AND TOYOTA WAS NO LONGER LEGALLY OBLIGATED TO ADDRESS THE STILL-EXISTING PROBLEM. RESEARCH INFORMED ME THAT MYSELF AND HUNDREDS OF OTHER 2000-2003 TUNDRA OWNERS EXPERIENCED CONTINUED FRAME DETERIORATION DESPITE THE APPLIED CRC. THUS THERE ARE POTENTIALLY THOUSANDS OF TUNDRAS ON THE ROAD WHICH ARE RISKING THE SAFETY OF OWNERS AND OTHER DRIVERS SIMPLY BECAUSE TOYOTA CAN SAY THEY "ADDRESSED" THE PROBLEM EVEN THOUGH THE INTERVENTION FAILED TO FIX THE ISSUE. I HOPE NHTSA WILL CONSIDER RE-OPENING AN INVESTIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748396August 7, 2015
POWER TRAIN, ENGINE AND ENGINE COOLING, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THE TOYOTA SAFETY RECALL WORK DONE IN 2012 TO TREATED MY VEHICLES FRAME TO PREVENT RUST PERFORATION HAS FAILED. DURING NH STATE INSPECTION AREAS WHERE THE FRAME HAD RUSTED THROUGH WERE IDENTIFIED. THESE AREAS HAD BEEN TREATED UNDER TOYOTA'S GUIDANCE AND AT THEIR EXPENSE. DUE TO FRAME RUST PERFORATION, AND RUST ISSUES IDENTIFIED BELOW MY VEHICLE WOULD NOT PASS INSPECTION. TOYOTA OF PORTSMOUTH, WHERE THE INITIAL RECALL WORK WAS INITIATED, AND TOYOTA MOTOR SALES HAVE BOTH DENIED TO REMEDY THIS SITUATION. MANY OTHER 2001 TOYOTA TUNDRA OWNERS WERE PROVIDED COMPLETE FRAME REPLACEMENTS. I WAS PROVIDED WITH A RUST TREATMENT THAT HAS FAILED TO CORRECT THIS SAFETY ISSUE. THE STATE INSPECTION WAS REQUESTED BY ME PRIOR TO SPENDING $2,776 (AND UP TO $5,000 OR MORE IF INTERNAL PARTS WERE DAMAGED) TO REPLACE A RUSTED THROUGH AND LEAKING REAR DIFFERENTIAL CASE THAT COULD HAVE SEIZED UP AT HIGHWAY SPEEDS IF I HAD NOT NOTICED THE LEAK. THIS INSPECTION ALSO IDENTIFIED FOR THE SECOND TIME A RUSTED THROUGH AND LEAKING EXHAUST MANIFOLDS (THE LEFT MANIFOLD WAS "STARTING" TO LEAK ON 09/16/2014 WHEN THE TRUCK LAST PASSED INSPECTION. I HEARD THE TICKING SOUND, CHARACTERISTIC OF THIS LEAK, SINCE THE VEHICLE WAS UNDER WARRANTY AND TOLD IT WAS NORMAL. THE BODY AND BED OF MY TRUCK WAS DETERMINED BY A LOCAL BODY SHOP TO BE IN GOOD CONDITION WITH MINIMAL RUST. THIS WAS DETERMINED BY VISUAL INSPECTION AND THE CONDITION OF THE LOWER PORTIONS OF THE DOORS WHICH ARE FREQUENTLY A TROUBLE SPOT IN STATES WHERE ROAD SALT IS USED AND THE FIRST LOCATIONS WHERE RUST (BODY ROT) APPEARS. TOYOTA HAS FAILED TO PROVIDE ADEQUATE CORROSION PROTECTION ON THE FRAME AND REAR DIFFERENTIAL OF MY TRUCK AND CREATED SERIOUS SAFETY ISSUES. THE FRAME RUST TREATMENT TOYOTA USED ON MY TRUCK DID NOT WORK. I DO NOT UNDERSTAND WHY THEY HAVE DECLINED TO REMEDY THIS SITUATION. THEY HAVE REPLACED MANY FRAMES FOR OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732460July 7, 2015
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2001 TOYOTA TUNDRA. THE CONTACT STATED THAT THE SECONDARY HOOD RELEASE-LEVER FRACTURED DUE TO CORROSION, WHICH MADE IT DIFFICULT TO OPEN THE HOOD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS ADVISED THAT THE PART NEEDED WAS DISCONTINUED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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