Toyota Tundra Complaints (2002)

482 consumer complaints on file.

#10566818March 3, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 TOYOTA TUNDRA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, A LOUD BANGING NOISE WAS HEARD FROM THE REAR OF THE VEHICLE. AFTER STOPPING THE VEHICLE THE CONTACT DISCOVERED THAT THE METAL FUEL TANK STRAP HAD FRACTURED AND WAS MAKING CONTACT WITH THE DRIVE SHAFT. THE VEHICLE WAS DIAGNOSED BY THE DEALER, WHO DISCOVERED SEVERE RUSTING OF THE FRAME. THE CONTACT STATED THAT THE VEHICLE WAS INSPECTED IN NOVEMBER OF 2011 AND A CORROSION PROTECTION COMPOUND WAS APPLIED TO THE FRAME BUT IT DID NOT PREVENT THE DEFECT FROM OCCURRING. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 118,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564492February 15, 2014
STRUCTURE, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
LAST YEAR MY SPARE TIRE AND HOLDING BRACKET TORE LOOSE FROM THE FRAME AND ONTO THE HIGHWAY. I WENT TO A LOCAL GARAGE TO FIND THE CAUSE OF THE PROBLEM AND WAS TOLD THAT THE FRAME IS SO CORRODED IT IS NOT SAFE TO DRIVE. LATTER WE LEARNED THAT THERE HAD BEEN TWO MAJOR SAFETY RECALLS ON THE 2002 TUNDRA.MANY WERE NOTIFIED OF THESE RECALLS AND HAD NEW FRAMES INSTALLED BY TOYOTA AT NO COST TO THE OWNERS. WE WERE NOT NOTIFIED OF THESE RECALLS BY THE DEALERSHIP WHERE WE BOUGHT THE TRUCK NOR BY TOYOTA CORPORATION.IN NOVEMBER 2013 WE WENT TO SHEPARD TOYOTA IN ROCKLAND WHERE WE BOUGHT THE TRUCK AND THEY TOLD US THAT THE RECALL HAD EXPIRED.I THEN SENT A LETTER BY CERTIFIED MAIL TO TOYOTA CUSTOMER EXPERIENCE CENTER ON DECEMBER 30, 2013. THEY DID NOT REPLY. THERE WERE 2 MAJOR SAFETY RECALLS ON MY TRUCK AND I WAS NOT NOTIFIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555789December 12, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 TOYOTA TUNDRA. THE CONTACTED STATED THAT THE FRONT AND REAR FRAME WAS DETERIORATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS. THE TECHNICIAN DIAGNOSED THAT THE FRAME FAILED INSPECTION AND NEEDED TO BE REPLACED. IN ADDITION, THE CONTACT WAS ADVISED THAT THE VIN WAS INCLUDED IN A MANUFACTURER'S SAFETY IMPROVEMENT CAMPAIGN HOWEVER, THE MANUFACTURER DENIED REPAIRING THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553991November 27, 2013
POWER TRAIN
I NOTICED A POOL OF OIL UNDER MY REAR AXLE. I INSPECTED IT AND SAW THAT THE WELDS WERE FAILING DUE TO EXCESSIVE RUST. I HAD THE FRAME AND BRAKE LINES REPLACED UNDER THE RECALL AND THIS IS CLEARLY RELATED TO THE RUST PROBLEMS (I HAD THE POWER STEERING RACK REPLACE LAST MONTH DUE TO RUST) BUT TOYOTA WON'T FIX IT UNTIL THERE IS A RECALL. I HAD IT REPAIRED (THE WHOLE AXEL REPLACED) AT A LOCAL GARAGE FOR APPROX. $2,340. WITH THE POWER STEERING RACK REPAIR THAT COMES TO ~ $3,300 IN LESS THAN 2 MONTHS. THE GARAGE SAID THEY SEE THESE PROBLEMS ALL THE TIME ON THE TUNDRAS WITH THE FRAME RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553593November 24, 2013
POWER TRAIN
THE REAR TRANSAXLE HUB DOES NOT HAVE A BOLT ON COVER, BUT IS WELDED SOLID TO THE AXLE CASTING. I NOTICED OIL ON THE GROUND AND INVESTIGATION REVEALS THE HUB COVER HAS RUSTED THRU, ALLOWING OIL TO RUN OUT. IF ALL OF THE OIL HAD DRAINED OUT AND THE VEHICLE DRIVEN,THE AXLE COULD HAVE SEIZED UP,CAUSING A SERIOUS VEHICLE CRASH AND PERSONAL INJURY OR DEATH.TOYOTA WAS NOTIFIED VIA LOCAL DEALERSHIP, AND THEY DENIED ANY COVERAGE. BETWEEN THE ENVIRONMENTAL IMPACT AND THE SAFETY ISSUE,AND THE FACT IT IS NOT REPAIRABLE, MAKES ME WANT TO COMPLAIN. THE LEAK WAS TEMPORARILY PLUGGED WITH EPOXY, BUT HAS RECENTLY FAILED AGAIN. NOVEMBER 23,2013 .CHECKING VARIOUS INTERNET WEB PAGES, THIS APPARENTLY IS A COMMON PROBLEM ACROSS ALL TOYOTA TRUCKS AND MOST YEAR MODELS, NOT JUST TUNDRA.WITH THE FRAME RUST THRU AND CROSS MEMBER RUST THRU RECALL,ALL OF THESE RECALL AREAS ARE WITHIN INCHES OF MY RUST THRU / PERFORATION OF EVEN THINNER SHEET METAL IN A CRITICAL LOCATION. PLEASE REVIEW . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553066November 20, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2002 TOYOTA TUNDRA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE FRONT DRIVER'S SIDE OF THE VEHICLE LEANED OVER THE FRONT DRIVER'S SIDE TIRE. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE, WHERE THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE FRONT DRIVER'S SIDE LOWER BALL JOINT NUT WAS SHEERED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS PREVIOUSLY INCLUDED IN AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 05V225000 (SUSPENSION). THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552852November 19, 2013
STEERING
I WAS PULLING OUT OF MY DRIVEWAY AND EXPERIENCED A SUDDEN AND COMPLETE LOSS OF POWER STEERING AND WAS UNABLE TO COMPLETE THE TURN, STOPPING IN THE MIDDLE OF THE ROAD. ONE OF THE CONNECTIONS ON THE POWER STEERING RACK HAD COMPLETELY SEPARATED DUE TO RUST AND THE POWER STEERING FLUID WAS POURING OUT. IF I HAD BEEN GOING AT HIGHER SPEEDS (SUCH AS DRIVING ON A HIGHWAY OR TAKING AN OFF RAMP) IT WOULD HAVE BEEN EXTREMELY DANGEROUS AS IT WOULD HAVE BEEN HARD TO IMPOSSIBLE TO MAINTAIN CONTROL. THE RUST IS CLEARLY EXCESSIVE AND HARD TO BELIEVE IT IS NOT RELATED TO THE RECALL THAT COVERED THE FRAME AND BRAKE LINES (WHICH I HAD REPLACED UNDER THE RECALL A FEW YEARS BACK AFTER SOME TROUBLE WITH THE DEALERSHIP CLAIMING IT DID NOT QUALIFY). A LOCAL GARAGE REPLACED THE STEERING RACK AT A COST OF OVER $900. I TOOK PHOTOS OF THE FAILED RACK. I CALLED THE NATIONAL TOYOTA NUMBER AND HAD A CASE MANAGER ASSIGNED TO MY COMPLAINT. THE BEST THAT TOYOTA OFFERED WAS TO HAVE ME TOW IT AT MY EXPENSE TO THE DEALERSHIP 40 MILES AWAY TO HAVE THEM INSPECT IT WHILE THE DEALER WAS TELLING ME THEY HAVE SEEN A NUMBER OF THESE FAIL AND TOYOTA HAS NOT BEEN ADMITTING THAT THE PROBLEM WITH THEM IS THEIR FAULT. I HAVE A 1998 COROLLA THAT HAS NO RUST ISSUES AT AFTER THE SAME CONDITIONS FOR MORE YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546607October 3, 2013
STRUCTURE:BODY, SUSPENSION
TL* THE CONTACT OWNS A 2002 TOYOTA TUNDRA. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE FRONT PASSENGER'S SIDE TIRE BECAME DETACHED UNEXPECTEDLY FROM THE VEHICLE. THERE WAS A LOSS OF STEERING CONTROL AND THE VEHICLE BEGAN TO SKID 35-40 FEET BEFORE PROCEEDING TO STOP. THE VEHICLE THEN COLLAPSED TO THE GROUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND AN AUTHORIZED DEALER, IN WHICH BOTH INFORMED THE CONTACT THAT THE BRAKE LINES AND THE FRAME WAS CORRODED. IN ADDITION, THE FRONT PASSENGER'S SIDE BALL JOINT WAS DEFECTIVE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBERS: 09V444000 (STRUCTURE) AND 05V225000 (SUSPENSION) HOWEVER, THE VEHICLE WAS NOT INCLUDED IN EITHER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 250,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538546September 3, 2013
STRUCTURE, EXTERIOR LIGHTING
I HAD RECALL FOR MY TUNDRA BED AND THERE WERE GOING TO RESOLVE THE RUST ISSUE AT NO CHARGE. I TOOK MY TRUCK TO BOBBY REHAL TOYOTA IN MECHANCISBURG PA. THEY BROKE A PART THAT WASN'T PART OF THE RECALL. THEY TOLD ME AND IF I WANTED MY TRUCK BACK I HAD TO PAY FOR IT. I TRIED TO RESOLVE WITH BOBBY REHAL AND TOYOTA MAIN OFFICE AND THEY TOLD ME TO PAY IF I WANTED MY TRUCK AND THE PART THEY BROKE WAS NOT PART OF THE RECALL. I EXPLAINED I DIDN'T NEED OR WANT THIS RECALL BUT WAS TOLD IT WAS A NO COST RECALL BY LETTER. I PAID IT BUT NOW I JUST RECEIVED ANOTHER RECALL FOR AIRBAG BUT HOW CAN I TAKE MY TRUCK TO TOYOTA NOT KNOWING THE OUTCOME OF THE RECALL SO I MAY CHOOSE TO DO NOTHING BECAUSE I CANNOT BE SURE THEY WON'T MAKE ME PAY AGAIN FOR SOMETHING I DIDN'T WANT/NEED IN THE FIRST PLACE. THANKS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538211August 31, 2013
STRUCTURE:BODY
WE HAD TAKEN OUR VEHICLE IN FOR A RECALL TO OUR LOCAL DEALERSHIP AND THEY SAID THE FRAME OF OUR VEHICLE WAS NOT BAD BUT THEY DID THE UNDERCOAT OPTION. THAT WAS LESS THAN A YEAR AGO AND NOW OUR FRAME ON OUR VEHICLE IS SEVERELY RUSTED AND THEY ARE SAYING THERE IS NOTHING WE CAN DO ABOUT IT BECAUSE THE TIME HAS EXPIRED. WE ALSO CALLED TOYOTA AND THEY SAID THAT IT WAS EXPIRED AND IT IS UP TO THE DEALERSHIP TO DECIDE WHAT TO DO. IN OUR OPINION THEY SHOULD HAVE JUST DONE THE FRAME REPLACEMENT AT THE TIME OF THE FIRST VISIT! IF THE UNDERCOATING WAS TO TAKE CARE OF THE ISSUE WHY NOW ARE WE HAVING ISSUES!! WHAT IS MORE IMPORTANT THAN THE SAFETY OF A CUSTOMER AND THE PEOPLE SURROUNDING THEM WHEN THEY DRIVE!!! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536188August 19, 2013
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
SEVERELY RUSTED FRAME. MAY IMPACT STRUCTURAL INTEGRITY. JUST LEARNED THAT A NEIGHBOR HAD THEIR FRAME REPLACED RECENTLY, AND DISCOVERED MY FRAME IS SEVERELY RUSTED TOO. TODAY TOYOTA DEALER SAID THERE WAS A RECALL (BUT IT ENDED LAST YEAR). I NEVER GOT A NOTIFICATION (LETTER) OF THE RECALL. DEALER COULD NOT MAKE THE REPAIRS FOR ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535556August 15, 2013
STRUCTURE:BODY, SUSPENSION
TL* THE CONTACT OWNS A 2002 TOYOTA TUNDRA. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, A LOUD NOISE DRAGGING NOISE WAS HEARD. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE FUEL TANK WAS DRAGGING ON THE GROUND. THE VEHICLE WAS TOWED TO A DEALER AND DIAGNOSED THAT THE UNIVERSAL JOINT HAD BECOME FRACTURED AND AS RESULT, THE DRIVE SHAFT AND FUEL TANK WERE DROPPED. THE CONTACT DECIDED TO TAKE THE VEHICLE TO A SECOND DEALER FOR AND THE TECHNICIAN STATED THAT THE FRAME WAS CRACKED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521977June 26, 2013
STEERING
I WAS DRIVING DOWN A "VERY" STEEP GRADED AND WINDING GRAVEL ROAD THAT REQUIRED CONSISTENT BRAKING AND AS I WAS MAKING A TURN TO NEGOTIATE A RIGHT TURN ON A CURVE, MY STEERING ALL OF A SUDDEN FAILED TO EXIST. THE STEERING WHEEL SERIOUSLY RESISTED MY TURNING IT. I WAS FORCED TO APPLY THE BRAKES QUICKLY TO ATTEMPT GOING OVER THE SIDE OF THE ROAD AND DOWN A DEEPLY SLOPED RAVINE OF ABOUT 20 FEET OR SO. THE TRUCK STOPPED WITH THE FRONT WHEELS "JUST OVER" THE EDGE BUT DID STOP BEFORE GOING "OVER". LUCKILY I HAD A "COME-ALONG" WITH ME AND WAS ABLE TO CRANK THE TRUCK BACKWARDS ENOUGH TO GET THE FRONT WHEELS BACK ON TO THE ROAD SURFACE. I HAVEN'T CARRIED THAT WITH ME IN YEARS ! I HAD TO BABY THE TRUCK ABOUT A MILE AT VERY LOW SPEED TO GET BACK IN TO TOWN. THE STEERING WHEEL WAS/IS VERY DIFFICULT TO TURN. I "COULD NOT" MAKE A TYPICAL TURN AT VERY SLOW SPEED AND NOT USE THE OPPOSING SIDE OF THE ROAD. I GOT THE TRUCK HOME AND SHUT IT DOWN. I SUSPECTED A POWER STEERING LEAK AND CHECKED TO FIND IT WAS OUT OF FLUID. I USED MY FRIENDS VEHICLE TO BUY POWER STEERING FLUID, FILLED IT, CHECKED AND FOUND FLUID SPRAYING OUT OF BOTH ENDS OF WHAT IS KNOWN AS THE "RACK" OR TUBE? IT TOOK LESS THAN A FEW "SECONDS" FOR IT TO DRAIN TOTALLY. I CHECKED THE INTERNET TO LEARN THIS IS NOT UNCOMMON. I DID A CLOSE PHYSICAL INSPECTION TO FIND MUCH CORROSION. THIS TRUCK WAS THE SUBJECT TO THE RECALL FOR AND RECEIVED A NEW CHASSIS AS A RESULT OF EXCESSIVE CORROSION. I CONSIDER MYSELF VERY LUCKY. THIS COULD HAVE BEEN MUCH WORSE ! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10515750June 7, 2013
SERVICE BRAKES
WHILE COMING TO A COMPLETE STOP AT OR BELOW 10 MPH, THE ANTI SKID SYSTEM BEGINS TO PULSE THE BRAKES WHICH IS FELT AT THE BRAKE PEDAL. NO WARNING LIGHTS OR SYSTEM ERRORS NOTED BY TOYOTA OF ROCKWALL, TEXAS. SERVICE MANAGER ADVISED THE OWNER/OPERATOR OF THE 2002 TUNDRA TO "DRIVE IT UNTIL A WARNING LIGHT ILLUMINATES ON THE DASH". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504380March 25, 2013
AIR BAGS
WHILE DRIVING ON THE INTERSTATE I MADE A SUDDEN LANE CHANGE TO AVOID AN OFFICER I BELIEVE WAS RETURNING TO THE HIGHWAY AND A CAR SUDDENLY CAME TO A STOP IN FRONT OF ME. I ATTEMPTED TO GO AROUND THE CAR BUT IT MOVED IN MY PATH AGAIN AND WE HIT AT FULL SPEED. I HIT MY NOSE ON THE STEERING WHEEL AND TOTALED THE OTHER CAR. I AM BOTHERED BY THE FACT THAT MY AIRBAG DID NOT DEPLOY. THESE ARE ORIGINAL AIRBAGS. I DRIVE IN FEAR OF ANOTHER ACCIDENT THAT COULD SAVE MY LIFE AND THE AIRBAG DOES DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10502639March 13, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 TOYOTA TUNDRA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND DEPRESSING THE BRAKES, THE BRAKES EXHIBITED AN ABNORMAL INCREASE IN STOPPING TIME. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT THE CABLE FOR THE EMERGENCY BRAKE WAS SEVERELY RUSTED, CAUSING THE REAR BRAKES TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 135,000. THE VIN WAS UNAVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500758February 28, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 TOYOTA TUNDRA. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 09V444000 (STRUCTURE) AND AFTER THE REPAIR, THE CORROSION PROTECTION UNDERCOATING THAT WAS SUPPOSED TO REMEDY THE FAILURE PEELED OFF AND ALLOWED THE FRAME TO RUST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490195December 27, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 TOYOTA TUNDRA. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE OXYGEN SENSOR WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THAT THE OXYGEN SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WAS NOT A RECALL FOR THE VEHICLE. THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489456December 21, 2012
STEERING, SUSPENSION
VEHICLE INSPECTED BY DEALER LEAK IN RACK AND PINION. VERY EARLY AT 72,500 MILES. LOOSE LOWER BALL JOINTS. LOWER BALL JOINTS REPLACED UNDER RECALL 10/11/2005 AT 28,000 MILES. IF THEY ARE GOING BAD AGAIN AT 72,500 MILES, THERE IS A MAJOR PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475422September 14, 2012
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TL* THE CONTACT OWNS A 2002 TOYOTA TUNDRA. WHILE PARKED, THE CONTACT NOTICED CORRODED HOLES THROUGHOUT THE FRAME. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 09V444000 (STRUCTURE: FRAME AND MEMBERS:UNDERBODY SHIELDS) HOWEVER, THE MANUFACTURER ADVISED THAT THE VEHICLE DID NOT QUALIFY FOR REPAIRS UNDER THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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